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Electric Fireplaces Direct And Renovation Brands Customer Service Phone, Email, Contacts

Electric Fireplaces Direct And Renovation Brands
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www.electricfireplacesdirect.com
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Electric Fireplaces Direct And Renovation Brands complaints 6

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3:38 pm EDT
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Electric Fireplaces Direct And Renovation Brands customer service

We placed an order for a fireplace March 23, 2018. They were nice enough. Took the card number and assured us that everything was good and the money would be taken out that night or the next day. We got the due date and hung up happy. The due date cane and we were told that it was backordered. I've called a few times and found someone to give me another due date. They said it was set to be delivered today, May 5, 2018. Yesterday I got a call from Julia saying it was discontinued. I asked when it had been discontinued and was told, "a little while ago". We looked over the site and tried to order another, when I find out that the card was turned down in the billing department. The woman I talked to, Amy, wouldn't put me through to billing and just wanted my card number again. After going over my bank account, talking to people at the bank, we were left with the feeling that the original person had written the number wrong and they didn't want to take responsibility for the original person's mistake. I asked Amy how did our order go through all of the assurances that we got over the past 2months and no one alerted us. Suddenly she had to go. Glad we didn't go any further with them. If they were so poorly trained and customer service is such a joke, I don't know what would have happened if we had anything happened after delivery!

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4:25 pm EDT

Electric Fireplaces Direct And Renovation Brands electric fireplace

I purchased a $1400 fireplace from Electric Fireplace Direct and when it arrived it was broken. A huge crack went through the fake stone. I called the company the same day it was delivered, filled out the required forms and emailed everything back to them. They offered me $130 dollars credit which I refused. Since then they will not respond to any emails or phone calls. I notified my credit card company and I am hoping they can assist in this situation. DO NOT PURCHASE ANYTHING FROM THIS COMPANY

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12:47 pm EST
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Electric Fireplaces Direct And Renovation Brands Delivery charges

I purchased a electric fireplace that was large, heavy and bulky. They had 2 delivery options on their website when checking out: free and $75 for inside delivery. Neither was explained. I chose inside delivery thinking that included set up in my home. A few days later, I got an email explaining that inside delivery only meant inside the threshold on the first floor and could include inside a garage. What is the free delivery, I wondered: push it off the truck and dump in the yard? Anyway, they went on to explain that I could have "white glove" delivery to my second floor apartment (which has an elevator) for $175. I think $175 is too high and, more importantly, that option should have appeared on their website with clear information. The email went on to explain that many customers have been dissatisfied with paying $75 to have the large, heavy boxed dumped in their entryway. I bet. I am in the process of trying to get the order cancelled. Not so much because the delivery charge is out of line (it is), but more importantly, my experience has been that companies that pull this sort of bait and switch on delivery charges will also do shady things elsewhere. Hopefully, they will cancel my order and let me walk away.

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Is Electric Fireplaces Direct And Renovation Brands legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Electric Fireplaces Direct And Renovation Brands to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Electric Fireplaces Direct And Renovation Brands is known for their high standards and safety. If you're thinking about dealing with Electric Fireplaces Direct And Renovation Brands, it's wise to check how they handle complaints.

Electric Fireplaces Direct And Renovation Brands earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Electric Fireplaces Direct And Renovation Brands. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Electric Fireplaces Direct And Renovation Brands has claimed the domain name for electricfireplacesdirect.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Electricfireplacesdirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Electric Fireplaces Direct And Renovation Brands and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Electricfireplacesdirect.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Electric Fireplaces Direct And Renovation Brands has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Electric Fireplaces Direct And Renovation Brands, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • Electric Fireplaces Direct And Renovation Brands protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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2:41 pm EST
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Electric Fireplaces Direct And Renovation Brands Missing parts

I ordered an electric fireplace from Electric Fireplace Direct and when it arrived it was missing the hardware that I would need. I called customer service and it was a nightmare after 3 phone calls and 2 e-mails I finally spoke to someone who told me it would be an additional week to ten days before I would receive the parts. From the time of my order that would be 3 weeks. They were unapologetic and showed no concern for my predicament. The fireplace is very nice but the customer service is terrible...Beware

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5:53 pm EST

Electric Fireplaces Direct And Renovation Brands Awful selling practices

I purchased an electric fireplace/stove (model number DFS-750-1, serial number SBN002531, order number 83716) from ElectricFireplacesDirect.com on 11/05/2010. It arrived on 11/09/2010.

We plugged it in and enjoyed the fireplace for about 5 days before the motor quit giving out heat. I called the seller back and was advised to call the manufacturer for troubleshooting. I called the manufacturer which suggested that the motor may have been defective and that they will send me a motor replacement. At that time I raised my concerns about replacing a motor as no one in my family was an electrician but they assured me it was an easy thing to do. New motor arrived in about 2 weeks after my call, meanwhile we had no source of heat we had hoped for.

When the motor arrived I looked at instructions and realized that I ( and everyone else in my family) was unable to take the old motor out and replace it with new one as we simply are not experienced in this and would not want to jeopardize our house by using possibly faulty electric stove.

I called back the seller explaining this to them which in case referred me back to manufacturer. Manufacturer then referred me back to seller and I had to call back and forth for about a month until manufacturer finally sent fireplace replacement.

It arrived about a week ago, meanwhile we had not source of heat we paid for during the last 2, 5 months.

Well, this replacement electric stove started doing exactly the same thing: the motor/heat would come on for about 10 seconds when first turned on and then it would shut off producing no heat. Tired of dealing with faulty product I called ElectricFireplacesDirect explaining that we are not happy with this stove and would like to get our money back.

Customer service rep Cathy said that since the stove was purchased back in November there is nothing they can do about it as they refund policy is 14 days. Well, this a NEW fireplace that I received just a week ago and I do not want to go through the whole ordeal again. I offered to send both fireplaces back to them and she refused saying it's not their policy again and suggested I call the manufacturer again. Well, it's been *** calling back and forth and meanwhile we have a stove we paid for ($149.99) that does not work.

I would like to get my money back and purchase something that is more reliable.

Also, their website have TONS of customers testimonials on it but I couldn't find a way to leave my own testimonial. Are the scanning customers reviews and choose the favorable ones only?

Please, look into this. We've paid a good amount of money for this stove so that our family has a source of heat in this cold winter. Right now we feel like we've been robbed of our money and this company caused us an enormous amount of heartache due to their unfair practices.

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MABest
Stafford, US
Mar 27, 2015 9:08 am EDT
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I'm having a house built and the builder ordered the fireplace I selected and when it was removed from the box it was damaged and since it was after 48 hours the company only offered the builder $100 credit. The fireplace cost over $1700 and I don't was the credit or a damaged fireplace. My appeal to the company was refused so I have no other choice to pass the word warning consumers on the horrible customer service of Electric Fireplace Direct and CEO/Owner Mr. Morse

K
K
KKF
Spokane, US
May 03, 2012 9:49 pm EDT

I've gone through a 3 month horror with Electric Fireplace Direct myself. I did do a customer review they sent me through e-mail. Isn't it funny that you can't find it anywhere on their website. So, yes, they do not post any of their negative feedback on their reviews. I'm still waiting for my refund. Although I enjoyed all the sales people I talked to...the customer service end is a nightmare...nothing they do shows any extra effort to right their wrongs. (I then went and found one local...they even put it together and delivered it for free...me likey!)

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3:37 pm EST
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Electric Fireplaces Direct And Renovation Brands Product not delivered in a timely manner

I placed an order for 4 electric fireplaces with Cymax online. When I placed the order the items were listed as "in stock". The orders were processed and the charges placed on my credit card. Six days later I was informed that the items were on backorder. I called Cymax and was assured the items would be shipped out within the week. I also emailed Cymax and was told that the manufacturer had the items on backorder and would probably not be ready to process until January! On 12/23/10 I recived an email telling me that the items would be shipped on 12/29/10. I am still waiting. I contacted my credit card company and was told that if the order did not ship they would investigate the charges for me. This entire process has been like going to a fast food restaurant, placing your order, paying for the food and then being told to "pull up, your order will be brought to you when it is ready"! IF this order is ever completed I will not do business with this company again.

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Overview of Electric Fireplaces Direct And Renovation Brands complaint handling

Electric Fireplaces Direct And Renovation Brands reviews first appeared on Complaints Board on Jan 3, 2011. The latest review customer service was posted on May 4, 2018. Electric Fireplaces Direct And Renovation Brands has an average consumer rating of 1 stars from 6 reviews. Electric Fireplaces Direct And Renovation Brands has resolved 0 complaints.
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  1. Electric Fireplaces Direct And Renovation Brands contacts

  2. Electric Fireplaces Direct And Renovation Brands phone numbers
    +1 (866) 966-1122
    +1 (866) 966-1122
    Click up if you have successfully reached Electric Fireplaces Direct And Renovation Brands by calling +1 (866) 966-1122 phone number 0 0 users reported that they have successfully reached Electric Fireplaces Direct And Renovation Brands by calling +1 (866) 966-1122 phone number Click down if you have unsuccessfully reached Electric Fireplaces Direct And Renovation Brands by calling +1 (866) 966-1122 phone number 0 0 users reported that they have UNsuccessfully reached Electric Fireplaces Direct And Renovation Brands by calling +1 (866) 966-1122 phone number
  3. Electric Fireplaces Direct And Renovation Brands emails
  4. Electric Fireplaces Direct And Renovation Brands address
    217 N Seminary St., Florence, Alabama, 35630, United States
  5. Electric Fireplaces Direct And Renovation Brands social media
Electric Fireplaces Direct And Renovation Brands Category
Electric Fireplaces Direct And Renovation Brands is related to the Furniture Stores category.

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Awful selling practices
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