I even do not want to give one star to these people. They only know how to take money from your pocket. I invested $11000 to buy furniture from here. They delivered damaged products and I have visited there store 10 times for replacement. They even don't talk nicely. They said it was manufacturer and we are not responsible for it and it happens with all furniture after 2-3 months.
It just has been 5 months and I feel like I should throw my furniture in garbage.
I only can regret now but would like to advise you all that do not buy anything from here.
Worst customer service... Worst delivery process... Worst products...
I just purchased furniture from EXPO Furniture Gallery located on 7310 Home Leisure Plaza, Sacramento, CA 95823. Their phone# is [protected]. This was my worst experience ever. I just got married on August 28, 2008. My husband and I went bedroom set shopping and don’t know how we end up @ EXPO Furniture Gallery. Since we are newly married we were really excited about the whole bed set deal. My husband could only spend $100.00 a month payment on a bed set so I had a limit of $5000.00 for 5 yr finance.
The sales manager of the company helped us with our furniture. I told him what kind of furniture I was looking for and he was like all this time you spend going to a furniture stores looking I could show you all in the catalog. We were shown catalogs of bed sets. I liked one and I said I wanted that. He said that it was the most high quality furniture and that he will give it to me for $5000.00 even though he did not know my budget and I was so happy that I was getting what I wanted. We placed the order with him. He told me to fill in a credit application and all and I did it. It was weird, he told all my information but my husband signed for it. I was ok with it thinking that maybe its ok for them too.
He said that it was a special order and that it will take 10 days to get the bed set. My husband was like its ok we have been sleeping on the floor for 3 weeks so another 10days would not matter. So everything was confirmed. We were not educated about any return or exchange policy when buying the furniture but since the sales manager was really nice we were like we should be fine.
It had already been 10 days and we did not receive our furniture so I called and they said that they will let me know by the end of the day about the delivery, no phone calls that day. Then the next day I called again and they said that they will call me back and I did get a call back saying that our furniture can get delivered to our house Friday 9/26/08. I was so excited. I went home early from work all happy about my furniture. When the guys started assembling the furniture and I looked @ it, it looked really old. I told my husband about it and he said that maybe it will be ok when its all the way done. We waited until the bed was assembled. OH! My god, when I saw the furniture I started crying. It was in a horrible condition, it was all scratched, it looked really old, it seemed like they gave us furniture which someone else might have used it. I called the furniture company rite then telling them that I do not like it and it looks old. Also the guys told us that the mirror for the drawer was broken and that they might have one @ the warehouse but was not sure about it so we did not receive the mirror with the drawer. $5000.00 for that piece of junk. I mean I cried thinking about it. My husband and I work so hard to save every penny so that we have a nice life and get things that we want that we did not have when we kids. I am so upset and I know he is upset too but he does not show it cuz he knows that I will be more worried. The delivery guys left the furniture @ my house
Then Saturday 9/27/08 we went back to the store but before we called we asked for the sales manager that helped us and they were like he is helping a customer and when we got to the furniture store he was not there. Our house to the furniture store is like 5-10mins away. Then another guy helped us, he said that he will take us to their warehouse and show that that’s how the furniture looks like and that he will return our furniture if only our furniture does not look like theirs meaning ours is in a bad condition. I did not understand that part. He says that if his warehouse furniture has the same look then he will return the furniture. I just wanted to return the nasty old furniture I had @ home so I did not really care. We went to his warehouse which had boxes all over the place. He was trying to open a box and find the kind of furniture we got. We waited for an hour, and then he says he could not find the product and that he will give us a call within an hour and let me know. We live 5-10mins away so we were like its ok.
I waited for 1 hour no phone call, I told my husband that I was going to call them and when I called they said that they still did not find the furniture and that he will call me back. They called me after 2hrs and left me message to come to the store. It was late and we had to go somewhere so I told him that I will come on Sunday.
We went back on Sunday, the sales manager who sold us the furniture and the general manager both were there. They told me that they will exchange the bed for me with the 25% restocking charges. $5000.00 for the furniture plus 25% restocking charges that is $1250. So basically we are looking @ $6250 now. They told me to look for another bed set but the one I picked was still expensive. I am now so upset. My husband is a person that does not like to argue. He was like whatever, get what you want and I was like I don’t want to purchase anything from here. First of all they are way too expensive, really really bad quality and they are not friendly @ all. We started @ a $81.00 monthly payment and now we are @ $174.00 monthly payment. That is crazy and I am upset. We left the furniture store with an exchange which we were told will be delivered to our house in a week or two and the old furniture we had @ our house will be picked up by Monday 9/29/08 or Tuesday 9/30/08.
I really want my money back. I do not want to purchase my furniture from them. I hate their store. Is there someone that can get me out of this whole thing? I am so upset and I hate going in my room, that furniture is still there. I have sleepless nights. What if we cannot pay the $174.00 payment every month? We have been ripped off big time.
Please do suggest us someone that can get us out of this mess.
Just yesterday 9/30/08, they picked up the bed that we don't want and we going to get the exchanged bed. I was like its ok, they said that they have the replacement bed set but the side draws that we ordered are damaged and that they can't ship the order complete. I called my husband and told him and he called the Furniture store that he does not want furniture until he gets everything. This is making me more scared. PLease please I don't want to purchase any furniture from them. I just want my money back. Please help me! I feel like I am into a big mess.