Amart Furniture Homeowners And Renters Reviews and Complaints

Latest Reviews and Complaints

KrisS02 of Melbourne, AU

Verified customer

New review

Featured review

Not trust worthy and they dont keep up their commitment on their satisfaction guarantee

Spoke to Amart Hoppers Crossing, they are a nightmare rather than being helpful. Lady, I spoke today over the phone, was not helpful in any way, rude, and had no empathy at all. She is not letting me explain or suggest alternative options, saying it's open and not a change of mind so they cannot exchange for the recliners with additional cost that I am...

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Teresa Taylor of Sydney, AU

Sep 15, 2023 9:01 pm UTC

Amart Furniture Awaiting Refund on 3 seater lounge damaged

On 13 September 2023 A-Mart picked up damaged 3 seater lounge (Chelsey ) that was delivered 4 September 2023.

I have been getting the round around from the store and on line chat with different process on my refund.

It should not take this long for a refund and the fact I also did not get a receipt from the driver that it was picked up is not professional. I made sure I took photos on the day as proof with there sms messages as my back up.

I have tried to call the store before writing the complaint as to no answer this morning.( 16 Sep 2023)

I appreciate a refund was a solution, but I even had to wait for that and chase A-Mart head office up as did not hear from them when put in a customer care the following day 5 September 2023.

Desired outcome: I'd appreciate a response and refundAll I want is my refund of $746.73 back into my card a.s.a.p without any fuss.

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I finally got my refund in the bank today Wednesday 20th September after much struggle back and fourth and phone calls

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How responsive is Amart Furniture's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Amart Furniture has received 1 complaints on ComplaintsBoard. The first reported case, Awaiting Refund on 3 seater lounge damaged, was published on Sep 15, 2023, and the most recent complaint, Not trust worthy and they dont keep up their commitment on their satisfaction guarantee, was posted on Apr 8, 2025.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Amart Furniture Legit?

Amart Furniture earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Amart Furniture to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Amart Furniture is known for their high standards and safety. If you're thinking about dealing with Amart Furniture, it's wise to check how they handle complaints.

Amartfurniture.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Amartfurniture.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Amart Furniture have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.