Exclusive Furniture Customer Service


Exclusive Furniture

11011 Westbrae Pkwy
United States - 77031

Customer Support Phone Numbers

+1 713 773 0606(Main Office/Warehouse) 0 0
+1 713 244 5000(Katy) 0 0
+1 713 777 0606(​Southwest Houston) 0 0
+1 713 983 0606(Northwest Houston) 0 0
+1 832 386 0606(Southeast Houston) 0 0
+1 832 955 1499(West Oaks) 0 0
+1 832 777 1159(Humble) 0 0
Mon10:00 AM - 9:00 PM
Tue10:00 AM - 9:00 PM
Wed10:00 AM - 9:00 PM
Thu10:00 AM - 9:00 PM
Fri10:00 AM - 9:00 PM
Sat10:00 AM - 9:00 PM
Sun11:00 AM - 7:00 PM

21018 West Bellfort Street, Richmond, TX 77406

Southwest Houston
6900 Southwest Freeway,Houston, TX 77074

Northwest Houston
17390 Northwest Freeway, Houston, TX 77040

Southeast Houston
12200 Gulf Freeway, Houston , TX 77075

West Oaks
2350 Highway 6 South, Houston, TX 77077

19300 Hwy 59 N.Humble, TX 77336

Exclusive Furniture Complaints & Reviews

Exclusive Furniture / broken couch/lies

Aug 23, 2019

I purchased furniture on June 5 its now 8/23 and no couch yet since day one the couch has been broken when i asked for the exchange they told me one month i waited confirmed the delivery date no couch was delivered i had to post pone my HONEYMOON for two days to get the couch yes i wa...

Exclusive Furniture / billed for furniture I never received!

Jul 24, 2019

12/18 I went in to the exclusive furniture on highway six in houston, tx. However I had spent two hours picking out a bedroom suit. I put $500 down, and told him I would bring them cash the next day. The next morning I decided to cancel the order. 3/8/19 received a bill fir $500 on my...

Exclusive Furniture / damaged and undelivered products

May 28, 2019

We tried to take advantage of President's Day sales in February but the we were told at the store that the two bedroom sets we wanted were only available there in king size (we wanted queen) and they would not be getting any more. I went online and saw both sets available in queen, so I...

Exclusive Furniture / no furniture getting the runaround!!

Dec 22, 2018

I think this crooked company should be investigated. I honestly have never had an experience like this ever! I have purchased furniture from Rooms to go, Star Furniture, Katy furniture, Z gallery and honestly have never had an issue with my purchase. I wish I would have read all the aweful...

Exclusive Furniture / bedding accessories

Dec 08, 2018

I purchased $2500 worth of furniture and forgot my queen bed protector pig. I went back 4 days later to retrieve before my furniture was to be delivered. I called the same day of purchase when I got home. I was promised my item would be put behind the receptionist desk and waiting for me...

Exclusive Furniture / visit to humble store

Sep 25, 2018

To whom it may concern  I visited your store locate in Humble, Tx my sales representative was Joey Garcia he was a nice guy. I purchased a James King Bed Room Set, I was told there was no delivery for Saturday's but the next available date was Thursday the 20th I received a automated call on the 19th...

Exclusive Furniture / undelivered goods

Sep 10, 2018

My family bought 10 items from the Exclusive Furniture on Bellfort/Grand Parkway on June 14, 2018. Six (6) of the items were delivered in mid July. Four (4) items were held hostage. The "special order" takes, according to their store policy on the receipt, 4-8 weeks (8 weeks max) to have...

Exclusive Furniture / service

May 21, 2017

On Sunday May 21, 2017 12:50 pm, first visit to EF sharpstown location, walked around the entire store twice had 7 red shirt employees look towards my direction, 3 walking within the same path within a couple feet apart, was never approached nor welcomed to the store. Asked an employee...

Exclusive Furniture / poor service/wrong item ordered

Mar 24, 2014

Exclusive FurnitureWe ordered a futon from this store! Twice they ordered the wrong futon and twice tried to deliver the wrong futon! The staff has been indifferent and less than honorable in rectifying their salesman's mistakes! We have spent numerous amounts of time on hold and the manager refuses to...

Exclusive Furniture/ free tv / bad customer service

Nov 19, 2012

Insert your feedback here: I bought a bedroom set from Exclusive furniture on the Southwest Freeway that was supposed to come with a "free" tv. I had to wait 4 days to get my furniture and when it was finally delivered there was no tv. I called and went to the store numerous times and they...

Exclusive Furniture / redelivering damaged couches

Aug 25, 2012

On aug 20, my husband and I went to exclusive furniture to get a new living room set. After looking around I fell on love with a black sectional. We started the paper work which took about 2 hrs for everything to get done. We paid 175 down and walked out happy. We were told our new couche...

Exclusive Furniture in Houston / don't take care of business prices too high

Mar 04, 2011

I purchased a house full of furniture from these people and paid them upfront. When it was delivered, they put pieces together incorrectly and they collapsed, but to top it off, they damaged my wall and carpet. Then, to really add insult to injury, one of them stole my daughter'...

Exclusive Furniture / terrible service


This happened almost two years ago, but I felt I needed to write about it because I pass this store everyday and it pisses me off every time I think about it. My wife and I visited Exclusive Furniture to buy a bunk bed for our daughter. After purchasing the bed it was delivered with NO...

Exclusive Furniture / fraud and cheating


I had purchased over $8, 000 of furniture from these people. The delivery guys (2) showed up in a big truck to deliver my furniture. I lived in a house with my daughter and grandbaby and I was disabled at the time. When we were not looking, a laptop valued at $1, 700 was stolen. My...