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CB Furniture Stores Rooms To Go Complaints #62-81
Rooms To Go

Rooms To Go review: BeatyRest Black mattress and Base

U
Author of the review
11:26 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Mattress and Base were supposed to be delivered on 8/29/23. Received call from ROOMS TO GO that they did not have the mattress in stock and had to special order it. And they could deliver it on 09/02/23 (Labor Day Weekend). I explained we would not be home so they scheduled it for 09/05/23. Keneshia (store manager) assured me that the Mattress and Base would be delivered together. We received the mattress and NO base. They took our old bed so now we have a $3500 mattress laying on our floor and will not get the base until maybe 09/08/23.

Desired outcome: We wish to be compensated monetarily for having to sleep on the floor due to Rooms To Go's mistake. We spent almost $5000 to sleep on the floor. Thanks Rooms To Go!

Update by Upset customer Buda
Sep 07, 2023 11:28 am UTC

Camping out in our Master Bedroom

Rooms To Go - BeatyRest Black mattress and Base - Photo 1 - update #2440861
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    11540 Highway 92 East, Seffner, Florida, 33584, United States
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