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Ralphs Grocery Customer Service Phone, Email, Contacts
Ralphs Grocery
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Ralphs Grocery
reviews & complaints

Ralphs Grocery Complaints Summary

19 Resolved
116 Unresolved
Our verdict: With Ralphs Grocery's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ralphs Grocery complaints 135

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J
3:52 am EST
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Ralphs Grocery I am contacting you in regards to what I saw today. With your security guard using excessive force.

LOCATION:

10861 Weyburn Ave,

Los Angeles, CA 90024

DAY:

February 16, 2024

Tonight when I got to Ralphs I saw and experience your security guard use way excessive force. When I seen your security guard holding down a shoplifter and while holding h down using a taser to repeatedly tase the guy in the face over 10 time.

And before that he sprayed him in the face with pepper spray.

And your security guard did not do this im. Self defense or detain him.

Because if he was he wouldn't have any problem detaining him after spaying him with pepper spray or after tasing him that many times. For the guy was rolling on the ground in pain well your security guard took off and quickly put his taser into his pocket and walk off.

By the way I have video of this.

Desired outcome: Want you to do the right thing.

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12:51 pm EST

Ralphs Grocery Employees

Im being harassed by your employees at Ralph's 645 w. 9th st, los Angeles, CA, 90015, I am over here working in the entertainment industry in Hollywood or I wouldn't be here in California I probably in New York and I usually shop early in the morning about 5am-6am and your Mexican employees are bothering me and the white immigrant manager of the store the old bald guy I think he's a gay [censored] that doesn't know how to behave on the job... I'm the customer my money pays your paycheck, your just a common worker, I'm here working in Hollywood and like my privacy like any other celebrity in Los Angeles, I used to work at a grocery store when I was 16 years old so I'm more superior than you are are. Stop harassing people, dumb idiot like your security... you don't even need a high school diploma to do the job your doing low life common people... I shop I'm the morning it's early leave people alone, I don't want to get violent because your Mexican employees are in the MS gang that is in Downtown Los Angeles you [censored]ing loser

Claimed loss: Not being able to shop as a customer

Desired outcome: Do your job

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4:55 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

This happened at Ralph's grocery located at 1200 N Central Ave, Glendale CA Nov 25, 2023 around 8am. My husband and I stopped by at this store to buy a gift card. Unfortunately no cashier was present at that time, only self checkout. We're used to do self checkout for all items except activating a gift card. So we asked assistance from the customer...

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Is Ralphs Grocery legit?

Our verdict: Complaints Board's thorough examination reveals Ralphs Grocery as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, Ralphs Grocery stands out for its commitment to quality and security. Clients considering Ralphs Grocery should delve into its customer service record to gauge compatibility with their expectations.

Ralphs Grocery earns 91% level of Trustworthiness

Perfect Trust Endorsement: Ralphs Grocery achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ralphs Grocery. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ralphs.com you are considering visiting, which is associated with Ralphs Grocery, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Ralphs Grocery website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Ralphs Grocery has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 135 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Ralphs Grocery's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.
  • There was some difficulty in evaluating or examining the information or data present on the ralphs.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
  • Ralphs Grocery protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Ralphs Grocery. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:08 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Saturday, November 18th 2023, I was on my way home after visiting with my mom. Earlier in the day her and I did some shopping at Walmart as well as Vons. I do not have a car so I tend to carry a backpack which I generally have reusable bags inside of. I had a few items from shopping and I had put these things inside of my reusables. At around 6:20 pm I...

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5:57 pm EDT
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On Oct. 25 around 2:pm I was trying to buy 1 1/5 pounds of ham. There was young man around 18 year-old. He told me that they have only under 1 pound and they have to sale what was left. Ok I sad open the new ham and ad the difference he sad no, so I told hem to bring manager he sad man be reasonable. Manager came with very rude appearance (unfriendly...

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6:34 pm EDT
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Ralphs Grocery Baskets not being collected nightly at the Victoria Location in Ventura

I have reached out to the location that I live next door to and they have allowed several shopping carts to accumulate on the backside of the building.

They are allowing personal belongings to be stored in these carts.

I spoke to a clerk whom stated that is done nightly. It's NOT

This is an eye sore for the adjacent community. The city has previously brought the lack of attention to the Manager John and yet nothing has been done.

Desired outcome: Have your team relocate the shopping carts to the front of the building

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1:19 am EDT
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Hello: I shop at the Ralph store in Irvine, on Irvine Blv. Oct. 23, 2023 at 6pm. I went to the deli to purchase sandwich meat, a man was standing there with me as the man Butcher assisted him. It was three people behind the counter, not one of them acknowledged me standing there. the one lady name Josephine kept looking at me but did not say a word. I stood...

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9:50 pm EDT
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At your Ralph’s at 5601 Wilshire Blvd, LA, CA 90036, on the Ridgeley Drive side, there is always trash, broken bottles, and human feces in the three doorways, (one leads to a stairwell, the other looks private), on that side. Currently, one of your doors on the Ridgeley Drive side has graffiti on it. It needs to be painted. That is not the kind of...

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3:24 pm EDT
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I have lived in Rancho Cucamonga, Calif. for 28 yrs. shopping at the Ralphs location at 12202 Highland Ave. in Rancho Cucamonga since the time they first opened. I shop weekly spending a minimum of $300 per week. I do not choose to have different apps for every place I shop with different passwords to remember for all. Often times I will notice when...

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12:09 pm EDT
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On September 24, 2023, I shopped at the Ralphs store located at 13321 E South Street in Cerritos in preparation of the upcoming Jewish holiday. My 1st stop was the meat department to buy a whole fryer (cut-up). They didn't have any (which they typically do not). When I asked the butcher if they could do it for me, he actually seemed annoyed. I thought...

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12:53 am EDT
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I was a customer in Ralph to purchase balloons for a celebration. I ordered 10 balloons costing 10 dollars, that had to be inflated. They inflated the balloons on Friday at 11:45 pm and on Saturday morning at 11am the balloons were deflated. I returned to the store at 11:45 to the store. One employee said no problem we can fix it. I waited for the floral...

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12:55 pm EDT
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I was buying roast beef and I found it to be to rare and I asked the server who was (h o) if he could cut the other end and he said no I can't. I wait a second and asked again and this time his demeanor and language was a bit higher and the answer no! Was foul with a mean pitch. I said to him I don't understand this because I have gotten meat cut at other...

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6:13 pm EDT
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Without going into great detail, I (and 3 other women) had been waiting over 5 minutes when the original cashier left…as the man in front of us wanted a refund on some poultry…. When the new cashier signed on. He seemed unable to help the man….. so went to find someone who could. When Louis finally appeared, he began yelling at me “ “ YOU MUST BE...

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7:33 pm EDT
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Ralphs Grocery Online feedback

Following instructions on my receipt. Keep getting this when submitting URL: Access Denied

You don't have permission to access "http://www.ralphs.com/feedback" on this server.

Reference #18.84c35068.[protected].a981e2e

No way to complete survery and get fuel points.

This has been happening today, June 20, 2023 and multiple times.

email is [protected]@gmail.com

Desired outcome: Fuel Points or fix your website.

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4:08 pm EDT
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Ralphs Grocery The employees here at the local ventura store following me around and harrasing me

Hi my name is chris pasquotto and today is june 15 and its 12:50 in the morning i came here to the ventura ralphs today to buy groceries and the moment i got here i was imeadiately stalked through the entire store and it made me feel very uncomfortable and embarrased i purchase my items every time i shop here and this time wasnt any different accept the fact that i was harrassed this time im not sure im going to purchase these items now i am going to buy them somewhere else and the employees who made me feellike this should have concequences for there actions

Desired outcome: I want concequences given to the employees in question

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7:51 pm EDT
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June 6, 2023 at around 9:00 PM. Manager refused to take items back with the receipt and I was complaining to her how Trader Joes provide excellent service. She got mad at me and asked me to leave the store even though I told her I need to buy some items. This is how bad she was. Next day I took those items to a different location and manager over they took...

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3:36 pm EDT
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I went into the Ralphs at 9:10 Lincoln boulevard and Venice California to use the restroom shortly after that the security guard entered the restroom after arguing with me 15 minutes prior to he opened the door with my pants were down I was on the toilet using the restroom he convinced to take his handcuffs out and keep demanding me to get out of the...

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1:18 am EDT
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Ralphs Grocery Store manager "Nick", attacked me viciously and with malice to hurt me & my dog

I, Joshua Perahia, was attacked by your store manager Nick, who had some insane problem with me for returning bad food, as I showed total respect & restraint as he screamed at me, telling me there is no refund, then demanded that I get out of the store loudly, and get my service dog out, & never come back to "HIS STORE". He continually yelled at me, telling everyone in the store that I can no longer shop there after 46 years of buying my groceries there. His voice carried through the entire store. He ran to the customer service desk to remove your other employee so he could attack me, and make threats. This has never happened to me in my entire life. To be shamed for no reason, and told to get out and never come back. I DID NOTHING, as a sick heart patient. I am going to Torrance Memorial hospital right now with chest pain over this encounter. My case is [protected]

Desired outcome: TERMINATION OF THIS MANIAC NAMED NICK YOU HIRED AS A MANAGER WITH A SICK TEMPER

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M
8:40 pm EST

Ralphs Grocery Cashier service

Today, at the store on 2600 Vermont Ave. got 3 bakery products marked down ar 50% regular prize the cashier named L Cameron, L ;refused to verified the prize actual prize and didn't want to apply the deduction. I paid the full prize and went to another cashier who as an angel gladdy help Us. Employees like her should be gratified for the Class A, service and the cortesy in her relation with customers. After all your compnay depends on us the clients. Doesn't it. So I kindly ask that the next promotion turn You guys give a vbit applause to Norma Salamanca; who put your compnay high and in the mantime the other lazy person should be cleaning the store's floors. I'm going to past this note to whoever (can possible read it) Because employees like with should not work as a Cashier helping people.

Hope you really care about customers and give a low grade on his annual report.

Sincerely yours,

MIchael #[protected] 6

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11:03 am EST

Ralphs Grocery Self checkout

Bags of any kind have been removed from all the self checkout registers. If a bag is needed, a clerk must be located and asked for one. There’s two issues with this. One, a clerk is rarely around to ask, and two, this practice implies that all customers are criminals and can’t be trusted to bag their own groceries. I will NOT be shopping at a store where I a made to feel like a criminal. I can go to Vons which is located right across the street. I have noticed, over the last year or so, that the quality of service at this Ralph’s location has slowly declined. For the price customers are paying for groceries, the service should be that much better. This Ralph’s location continues to fail. You are slowly losing customers.

Desired outcome: Replace the store director, and keep bags stocked up at the cash registers. Customers are NOT criminals.

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Ralphs Grocery contacts

Phone numbers

+1 (800) 576-4377 +1 (855) 489-2502 More phone numbers

Website

www.ralphs.com

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