Ralphs Grocery
Reviews and Complaints

Pertaining to the Burbank Location 1100 N. San Fernando Blvd.

I would just like to say first and foremost, that you GM, Jessica, is someone that should not be leading your business. She is one of the most unpleasant people I have had to encounter, and sadly enough the attached complaint isn't my first unpleasant encounter with her. I was shocked when she claimed that she is the GM of this location and going forward I never want to step foot into this location thanks to her.

I have included a brief summary of my experience shopping at this location earlier this afternoon. I have also taken the additional step of notifying Weights and Measures regarding the inaccurate information being presented and even shared by this employee.

I was shopping with my son, and after checking out and paying for my items at self checkout I noticed that my total was much more than I had expected, therefore I reviewed my receipt before exiting the store. I noticed that the Lays and Doritos chips that were on the weekly AD and also had signage indicating a sale price of $1.99 each when you buy 4 or more. I attempted to inquire about the sale item with an employee by the self checkout (older mid aged woman, did not get her name) and seemed to have struggled in understanding my question/inquiry let alone reviewing the receipt. Honestly feel that she did not take the time to fully listen to what I was trying to bring to her attention. After some time in trying to read the receipt, she got the help of another woman that later claimed she is the General Manager, Jessica. Who also struggled in understanding/reading the receipt or simply failed at listening to me. I had to point out to both that I indeed did purchase 4 or more items (I was the one that pointed it out on the receipt where the items were listed) of the chips listed on the ad. After sometime, I even had to convince the GM Jessica to walk with me to the aisle and attempted to show her the store signs, after I felt like I was being ridiculed/challenged for not understanding the AD or signage myself; even belittled. It was clear to me that this individual did not want to help resolve the situation — which does not only impact me but every single other shopper that steps into this establishment. I was livid by this point, having to convince the GM to walk one of her own customers to the aisle to sign one of her own signs, to which she then said that I "could not mix or match" which I pointed out to her that is nowhere listed on the AD or signage. I was beyond livid, and by this time cursing with how dismissive this Jessica individual was from the beginning of our conversation. The AD itself shows both the Doritos Brand and Lay Brand in the same photo. I didn't even have the chance to point out another misleading description of the Kroger 2L soda, the description on the receipt varies from the signage. The signage sale price being 4/$5.00 where on the receipt it reads 3/$5.00. This was not resolved, I was livid after my interaction with this Jessica individual, who even said under her breath "I guess someone is having a bad day" as I was leaving. I had explained to her that this was not my first interaction with her, I dealt with her attitude previously when asking for assistance in uploading a digital coupon during the summer. She claimed she did not remember to which I responded great, I will just send a complaint over to her manager to which she stated that she is the GM of this location.

This experience was beyond unbelievable and upsetting. And yes, my day was/is not the greatest due to this interaction because here I was trying to shop with my son for his groceries for the next couple weeks especially with Holiday Break; to which financially it is an extremely difficult time for me to provide food on the table. Maybe your GM may see the $1.99 price tag on a bag of chips as no big deal but to me these are the "luxuries" I can extend to my sons even through current financial hardships where the price difference of $5.49 per bag vs. $1.99 per bag makes a big difference in our household. I am not even in a position where I can buy my sons holiday gifts, and food/basic necessities being the "gifts" I can afford this time of year... such as a bag of their favorite chips.

So please do what you will with this information. Take this into consideration with what type of leadership you have representing your stores. I have no intention of ever returning to this location and will see to it that I share this with my community and necessary agencies to ensure that other consumers do not get treated or taken advantage of in the same/similar regards.

I have been a Ralph's shopper since 1977. I am now a retired trial and appellate lawyer. I was adjudged 100% disabled by social security in 2021 and I now have cancer.

The Ralph's in Venice, CA routinely shelves and does other work in the am. The obstructions and clutter are inconvenient and dangerous. Almost every time I shop there it is dangerous navigating the aisles which are crowded with product, containers and employees. It is difficult for me to navigate my cart in my condition.

This morning, while shopping, I proceeded down an aisle that had piles of full containers on both sides and an employee on his (employee had shaved head, glasses and a gray mustache. I tried to navigate this obstruction because he lashed out hitting me and my cart. This wrenched my back and in a minute caused me to lose control of my bowels.

I stopped to ask the employee why he hit me. He said because I hit him with my cart. So, I asked him if he thought I did that deliberately. I got no answer, but another employee came over and kicked me out of the store. The employee with whom I was speaking countermanded that. I tried to explain that this was not deliberate and had been shopping there since 1977. The second employee stated that he did not care and that "if I did it again" I would be kicked out.

No point in discussing this further with them. At this point I lost control of my bowels ( a new experience) and to run to the restroom. After, I asked to speak to the manager Randy, but he did not come after he was paged.

This was an assault and battery upon a disabled person. Unless this is handled by Ralph's I will be filing suit. The practice of essentially closing off the aisles and shelving during customer hours is dangerous and done to save $$

LOCATION:

10861 Weyburn Ave,

Los Angeles, CA 90024

DAY:

February 16, 2024

Tonight when I got to Ralphs I saw and experience your security guard use way excessive force. When I seen your security guard holding down a shoplifter and while holding h down using a taser to repeatedly tase the guy in the face over 10 time.

And before that he sprayed him in the face with pepper spray.

And your security guard did not do this im. Self defense or detain him.

Because if he was he wouldn't have any problem detaining him after spaying him with pepper spray or after tasing him that many times. For the guy was rolling on the ground in pain well your security guard took off and quickly put his taser into his pocket and walk off.

By the way I have video of this.

Im being harassed by your employees at Ralph's 645 w. 9th st, los Angeles, CA, 90015, I am over here working in the entertainment industry in Hollywood or I wouldn't be here in California I probably in New York and I usually shop early in the morning about 5am-6am and your Mexican employees are bothering me and the white immigrant manager of the store the old bald guy I think he's a gay [censored] that doesn't know how to behave on the job... I'm the customer my money pays your paycheck, your just a common worker, I'm here working in Hollywood and like my privacy like any other celebrity in Los Angeles, I used to work at a grocery store when I was 16 years old so I'm more superior than you are are. Stop harassing people, dumb idiot like your security... you don't even need a high school diploma to do the job your doing low life common people... I shop I'm the morning it's early leave people alone, I don't want to get violent because your Mexican employees are in the MS gang that is in Downtown Los Angeles you [censored]ing loser

On Saturday, November 18th 2023, I was on my way home after visiting with my mom. Earlier in the day her and I did some shopping at Walmart as well as Vons. I do not have a car so I tend to carry a backpack which I generally have reusable bags inside of. I had a few items from shopping and I had put these things inside of my reusables. At around 6:20 pm I stopped at the Hillcrest Hub located at 1020 University Avenue San Diego CA 92103. I had already planned on stopping at the Ralphs grocery store for some deli meat and a couple other items. I went by the Trader Joe's located next door to Ralph's. Left Trader Joe's at approximately 6:45 and walked into the Ralph's. To the immediate left there is a deli counter that I stop at to get the meat I wanted. While I was waiting to be helped, I notice the security guard walk in the front door and go past the starbucks then to the left. I am sure that he had noticed me standing there with my backpack and 3 random bags slung over my shoulder and arm. I didn't think anything of this. I honestly feel that the population has adopted the earth friendlier habit of using bags that are reusable.

Anyhow, I am walking down the candy aisle when the same security guard approaches me to inform me that I am going to need to pay for the items in my bag. I am horrified that this man believes that I am trying to steal from this store. I say "excuse me? I came into this store with the stuff in these bags. If I need to show I have receipts for everything". Honestly, it should never have come to that. He really shouldn't have ever approached me either. That he did at all is absolutely unacceptable. After I dig out my receipts from earlier (I'm glad I didn't throw them out) show this rude man the proof of purchases I then say to him "[protected]@#k you"! I proceed to the yogurt at the end of the aisle and I realize that I am nsulted, my face is getting hot and I'm a little shaky and my heart is racing. No one should be wrongly accused of stealing. Mind you, I had a basket with that stores items inside for me to bring to the register and purchase. I then turned around and went to self checkout to buy what I had in the basket. This man representing Ralph's as security was (of course) standing at the exit door. I tell the man at the checkout if he would relay the message that the security guard was rude, and had harassed me while I was shopping. I am not sure the name of who was working self check out however he has dread like hair and said he would let them know. As I am walking out I keep my head high and tell this security guard to [protected]@k off and he says to me "not to come back to this store again". He then tried to take my picture. I said something in response but I was pretty shook up and I'm not sure exactly what I said. Probably something like "good luck with that". As I'm crossing 10th Avenue on University going toward the fire station. I realize that I am very mad about the entire situation and I call the stores number, speak to a lady who informs me this security guards name and I tell her I'd like to give a formal complaint regarding this interaction with the stores security She gave me the names of the two managers who I intend to inform of the problem I had while shopping at this store. I also did the survey at the bottom of the receipt to inform them of my unfortunate experience.

I have never been so upset by this type of situation. I'd like for this security guard to be fired for his inability to at least have someone check the cameras before outright accusing a customer of trying to steal. I will not be shopping at that store ever again bc of this man's actions. It is not fair to either the store or myself, that this one security guards premature and insulting actions has had such an effect on me.

I have reached out to the location that I live next door to and they have allowed several shopping carts to accumulate on the backside of the building.

They are allowing personal belongings to be stored in these carts.

I spoke to a clerk whom stated that is done nightly. It's NOT

This is an eye sore for the adjacent community. The city has previously brought the lack of attention to the Manager John and yet nothing has been done.

At your Ralph’s at 5601 Wilshire Blvd, LA, CA 90036, on the Ridgeley Drive side, there is always trash, broken bottles, and human feces in the three doorways, (one leads to a stairwell, the other looks private), on that side. Currently, one of your doors on the Ridgeley Drive side has graffiti on it. It needs to be painted. That is not the kind of neighborhood we live in. It’s not a ghetto, but your management cares SO little that they’re allowing it to look like one. It needs regular maintenance. Also, unlike the other stores in the area, your company does not clean the exterior on the Ridgeley side, nor on the Wilshire side. If Ralph’s does not do their part by picking up some of the trash in your doorways, on the sidewalk around your stir, and at least once in the gutters around your store, the City of LA Sanitation will not run a street sweeper through there. Since that store’s manager has not instructed anyone to do that, the Ridgeley Drove and Wilshire Blvd sides have piles of trash and leaves, and on the Wilshire side, the gutter in front of the store has not been cleaned in so long that plants are growing in it! We are property owners and residents who live on the street, and simply ask you to insist that the manager of the store go outside and look around a minimum of once a week. She does not do this. When we politely tell her about the filthy condition outside, she hangs up on us. We ask you to please impart to her that our neighborhood is not a ghetto, and part of management is to take a walk around the premises. Please. Thank You

Following instructions on my receipt. Keep getting this when submitting URL: Access Denied

You don't have permission to access "http://www.ralphs.com/feedback" on this server.

Reference #18.84c35068.[protected].a981e2e

No way to complete survery and get fuel points.

This has been happening today, June 20, 2023 and multiple times.

email is [protected]@gmail.com

Hi my name is chris pasquotto and today is june 15 and its 12:50 in the morning i came here to the ventura ralphs today to buy groceries and the moment i got here i was imeadiately stalked through the entire store and it made me feel very uncomfortable and embarrased i purchase my items every time i shop here and this time wasnt any different accept the fact that i was harrassed this time im not sure im going to purchase these items now i am going to buy them somewhere else and the employees who made me feellike this should have concequences for there actions