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Wegmans Food Markets Customer Service

Wegmans Food Markets, Inc.

1500 Brooks Avenue, PO Box 30844
Rochester
New York
United States - 14603-0844

Customer Support Phone Numbers

+1 800 934 6267(Wegmans Food Markets) 36 15
+1 877 934 2479(Wegmans Pharmacy) 1 3
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed
Plus

Wegmans Food Markets Complaints & Reviews

Wegmans Food Markets / lottery machines

Gr
Oct 14, 2019

why would you move the lottery machines all the way down by register 1 when most people walk by them and buy on impulse. there is no impulse if you make people work for it. the catering was just fine where it was. I think it is silly to put it where you have it. also, while I'm on a roll...

Wegmans Food Markets / self check out

Ja
Oct 09, 2019

I would like to express my utter anger at you placing self-checkout registers inside the Bridgewater store. I am not for them, never will be. You are taking jobs away from people including teens who I see regularly working for this company. I also see some older women and men at the...

Wegmans James street pharmacy / pharmacy

Ja
Oct 08, 2019

After no less than 5 attempts I have been trying to get Wegmans's pharmacy to call me when my script is ready. However, it's been absolutely impossible for that to happen. I'm starting to think that it's done purposely. All my information is on file and is correct and...

Wegmans Food Markets / low stock/no stockchase in formula wegmans brand whole wheat bread

St
Oct 08, 2019

This has to be one of the busiest stores in Greece. Throughout the past year, it seems like there are items that are constantly low or out of stock. For example, in the creamer section there is a Silk Brand Hazelnut creamer which has been out for weeks now. The vanilla flavor Quart for...

Wegmans Food Markets / asking for id to buy alcohol

Ja
Oct 03, 2019

I' m a 50 years old man.. Last night in that store buy a 6 pack of beer and at the register inmediately was ask to show my id.. I use to be assistant store manager in the competition harris teeter and the policy was any person under 35 must show an id, what is your policy about it, because...

Wegmans Food Markets / staff

Ei
Jul 30, 2019

I have been a long time customer since my working days in Rochester, NY in nineties. Now as retired person living in NJ, I find your employees need training like in Whole Foods how to talk to customers. Most of your young employees particularly "BLACKS" are way too loud when talking to...

Wegmans Food Markets / prepared pizza

To
Jul 29, 2019

On Thursday 7/25/19 at approximately 7:30pm, I stopped into the Lyell ave. store to purchase a few items. One of those items was a prepared pizza. I would say that I typically eat the prepared pizzas approximately 2 nights a month. I noticed that all of the pizzas in the display appeared...

Wegmans Food Markets / packaging

Ei
Jul 24, 2019

Wegmans Food MarketsI spent $ 160.60 today on groceries. A bottle of hydrogen peroxide leaked all over my bags, getting produce, bakery, and many other items wet. Additionally the ammonia I purchased also leaked all over the ground, because luckily it was on the bottom of my cart. I had no time to return to...

Wegmans Food Markets / coconut

Sw
Jul 22, 2019

Wegmans Food MarketsHi on 07/21/2019 at 07:03 pm I had purchased a coconut from the Niagara Falls Boulevard branch of Wegmans. On 07/22/2019 when I broke the coconut I realised that the coconut is rotten and cannot be consumed. The OP# is 402398, RCPT:8321. I request to receive refund for the cost of the...

Wegmans Food Markets / ridgemont store

Ch
Jul 16, 2019

Today, I had a demeaning experience at the Ridgemont store. For four years, I shopped at the Canandaigua store, and never had one issue with personnel. The cashiers refuse to listen when you tell them to pack a bag at a light to medium weight. I have encountered at least four rude ones thu...

Wegmans Food Markets / produce

Ro
Jul 02, 2019

I purchase produce at least twice a week. The quality has not been up to it's usual. In particular, on 6/27 I bought zucchini, apples and a red pepper. All three were spoiled by 6/30. This is not the first experience like this that I have had in recent months. I love your store but thi...

Wegmans Food Markets / sub shop tuna fish

Ar
Jun 19, 2019

On 6/18/19 I went to the Sub Shop in Latta Road in Rochester Ny, hoping for my usual Tuna Fish, and found out that you no longer make your tuna fish, instead you buy tuna fish with celery in it, I dislike celery very much especially in my tuna fish. So I had to pick something else, I wa...

Wegmans Food Markets / sub and bakery dept

Do
Jun 07, 2019

I know longer go to these depts the other morning before 9am was told no more bagels today we only make so many really? Now I was reminded today of just what the summer is beginning to look like already had this same problem last year I was told at 3pm no bread for subs. If u know u run...

Wegmans Food Markets / jumbo ricotta and spinach ravioli

To
Oct 31, 2018

I opened this package today and it says to open by tomorrow. All of the ravioli was moldy and hard. I could not cook it and had to throw it away. I'm not sure why this won't let me submit this without it being 350 characters but that is all I have to say. It made my daughter upset because...

Wegmans Food Markets / hornell pharmacy

Ju
Oct 22, 2018

Called wegmans at approximately 8 pm to see if my prescription was ready was told it would be in 15 to 20 minutes arrived a half hour later was told it wasn't ready yet then she said oh wait we won't have that until tomorrow. I then told her that's funny because I just called at 8 pm and...

Wegmans Food Markets / bakery

Lc
Oct 10, 2018

WHY does the bakery department say their products are FRESH when some of these items have actually been FROZEN and then placed on display for sale??? I picked up several FROZEN containers of scones that had not yet hawed completely. When I questioned someone as to why things are not...

Wegmans Food Markets / sub shop

An
Oct 09, 2018

I ordered subs today The cost of a large turkey sub is $10 The cost of a large roast beef sub is $10 I have twins and 1 wants 1/2 roast beef sub and 1 wants 1/2 turkey I asked to have the large sub 1/2 turkey and 1/2 roast beef as the cost is the same They refused and made me buy 2 medium...

Wegmans Food Markets / mountain trail mix

Ka
Oct 02, 2018

I have been buying the big bag of mountain trail mix for several years now. In my opinion it is one of the best however this week I purchased a bag I noticed there were no cashew nuts at all in this mix. I have to say I was extremely disappointed for I look forward to the mixture being...

Wegman's / pharmacy

Kd
Sep 24, 2018

I'd been a customer of Rite Aid for 15+ years, until too many hiccups. I switched to Wegman's (Hornell) pharmacy, after hearing many good aspects about it. My wife (D) called in her (controlled substance) script on thurs. sept 20. I went to pick it up on Monday, sept 24. It wasn't in stock. The...

Wegmans Food Markets / wegmans organic spaghetti and linguine

Su
Sep 21, 2018

Wegmans Food MarketsCan someone please call me about the quality of Wegmans organic pasta at [protected]? This is the second time that I've made it (following the box directions exactly) to have it fall apart and look like children's cut-up spaghetti! I bought it at the Wegmans in Downingtown, PA today 9/20/18...

Wegmans Food Markets / dutch pee wee potatoes

Ka
Sep 11, 2018

This isn't really a complaint. I was just wondering why these potatoes were no longer carried. The substitute potatoes are not even close to being as good. I shop at the Calkins Rd. store in the Rochester, NY area. These potatoes were always carried in the past and appeared to sell...

Wegmans Food Markets / employee

Ka
Aug 04, 2018

I was shopping at Holt Rod Wegmans today t 9:00. I was in hair product isle and looking at Loreal hair conditioner. I picked one up and noticed the one behind it had a $2 coupon on it. I looked for others on that shelf that had the coupon but noticed some had been removed. I saw some of...

Wegmans Food Markets / treatment of employees

Yo
Jul 04, 2018

I noticed that Woodmore Wegmans treats their part-time employees poorly. They ask for you to have a flexible schedule, but only give you closing shifts. When you have AM availability. They should be fair and rotate shifts. Full-time employees are capable of closing just as part-time. The...

Wegmans Food Markets / meat

Mr
Jul 02, 2018

Do not buy meat from Wegmans, their pork especially. We don't have a lot of places to choose from for groceries where I live. So I gave them so many chances with meat. The pork is literally a 50/50 chance that it will be completely rotten meat. Other times, it's not only rotten but the...

Wegmans Food Markets / produce

Pa
Jun 25, 2018

Wegmans Food MarketsPurchased organic peaches for $9.11 and peppers for $5.59 on 6/15/18. I have receipt and photos of moldy fruit and vegetable. I've been forced to shop at the Perinton store now that organic bulk has been removed from the Canandaigua store. As a result, there has been quite a few...

Wegman Food Market. W. ridge road. Erie PA / cafe area

Pa
Jun 17, 2018

I feel compelled to bring to your attention the sad, sorry cafe area at this location. It is truly more of an area for beer and wine, than that of a cafe. The few tables and chairs are tightly crowded, the garbage/recycle cans are in-accessible for the most part and almost behind the...

Wegmans Food Markets / submarine sandwich mislabeled. lost $10.

Cm
Jun 12, 2018

I was at the Amherst St. Store today. My husband went off to get me a roast beef/provolone submarine in a labeled plastic tray. The label said Roast beef/ Provolone. Got home and opened it to eat it and realized it was NOT roast beef and provolone. It was capicola, salami, and other...

Wegmans Food Markets / secret two pack deodorant

Sh
May 27, 2018

Good Afternoon, I'm writing because I always shop at wegmans and spend my money there and this is not the only time I have coming into a problem with this store. I was shopping on Sunday May 27, 2018 with my sister and we saw secret deodorant on sale one for 1.49 and a two pack for 2.49...

Wegmans Food Markets / coffee

Ja
May 04, 2018

I shop at Wegmans everyday usually at the Cicero ny location yesterday I was at the Taft Rd location and purchased Wegmans brand coffee I just opened the coffee and it was nearly half gone I understand that air pressure does take up for some room but not almost half I buy all your product...

Onondaga Blvd. Wegmans / customer service worker "leah"

Ni
Apr 16, 2018

On Saturday 4/14/18 at approx 9am, I was returning plastic bottles and cans in their self service area. The bin became full, shut off and an alarm sounded. Not knowing if anyone heard the alarm (due to the time of day and lack of employees in the area), I walked over and rang the bell for...

Wegmans Food Markets / bakery/bagels

Kd
Mar 29, 2018

I have been shopping at the Wegmans in Chadds Ford, Pa since the day they opened. I absolutely love this store. Our family enjoys the bagels. I come at least 3 times a week to shop, but I especially come for the bagels and fresh fruit. Over the past 2-3 months the bagels have been awful!!!...

Wegmans Food Markets / service

Ge
Mar 14, 2018

March 4 I have been a long standing customer since the store was opened--I picked up a cooked chicken bag and the hot gravy in the defective bag spilled onto my hands and boots--when I asked the person behind the counter to give me something to wipe my hands and boots he said I would have...

Wegmans Food Markets / ordering

Ka
Mar 05, 2018

I have been waiting months for you to restock these crackers (fresh stack) and it is not happening. I also went to buy you regular no pulp orange juice in a carton and I was told that the packaging had changed only to find out that wasn't true and you were out of that product and slow to...

Wegmans Food Markets / pittsford store catering dept

Su
Feb 12, 2018

I ordered a full size cherry pie directly at catering dept at Pittsford Store 2/7/18, to be picked up Sun 2/11/18. I received a phone call Sun morning that the pie was not available, with no suggestion re what or where to go. I called Perinton catering dept and was helped by a delightful young...

Wegmans Food Markets / your store's pizza

Ka
Feb 10, 2018

Wegmans Food MarketsHello, Yesterday (2/9/2018) I went to your store and ordered a slice of pizza. Let me first say i'm a fan of it and a regular customer. But this time, after coming home to eat it, I noticed not only was the slice very small, but old. The crust was as hard as a rock. I'm disappointed in the...

Wegmans Food Markets / bakery

Je
Feb 09, 2018

A week ago I visited the bakery at wegmans on losson rd and transit in depew ny. I was looking for a very simple panda cake with possibly a face (two eyes, a nose and a mouth) or maybe bamboo. Very simple. The girl we spoke to said they could do a custom cake and if it's simple like bamboo...

Wegmans / locating products is impossible & products unavailable

La
Jan 23, 2018

On 1/23/18 I visited Wegmans to pick up Chao Jalepeno Cheddar, a product I've been buying regularly for several years. It has been discontinued by Wegmans and replaced with another brand that I abhor as do many of my vegan friends. I had a coupon for Imagine soup and planned to buy the...

Wegmans / store on losson road/transit in depew, ny

Al
Jan 18, 2018

Everytime I go in this store, I kid you not entire departments are moved. Not just rearranged MOVED. I am tired of hunting for products. What is wrong with management?? Find help non existent!!! I'd rather shop somewhere else than put up with this nonsense. What was supposed to be a quick...

Wegmans / pre-made meals

Ki
Jan 09, 2018

Why did you raise the price of your Chicken French pre-made meals ? I feel $9 is absolutely absurd when nothing has changed. Its not that much more now in price or quantity than any given place in Rochester NY Chicken has not gone up in price ..vegetables have not gone up in price. And I...

Wegmans / produce and fruit cake not good this shopping spree

Bo
Dec 24, 2017

I have love the produce you sell. This Christmas, the Thursday before I had purchased my groceries for both Christmas eve and Christmas day. I was disappointed to find two out of small eight tomatoes in the "Orbganic Can park pack" we're spoiled. The strawberry pack was the same way. I...