Latest Reviews and Complaints
Pharmacy
Hello, To start off I'm happy with the store at 7455 w. cactus rd peoria az 85381, so been having some problems with the pharmacy not having all my scripts or just not being filled when I come to get a script, and calling to check on a script you get a greeting then sent to hold which hangs up on you so after the 3rd time I had a discussion with Maricruz...
Read full complaintWendy at Grand & 107th not a friendly employee
Upon speaking with Wendy regarding an order, she was less than customer service friendly. She interrupted my conversation, never offered atonement, never apologized, nor said she would do anything to help out a lifelong customer except for say, she didn't get the information, redirect, couldn't help me, too bad, and left a bad experience that will be shared with others.
Read full review2 Fry's Food Reviews
Fry's Food’s earns a 1.2-star rating from 2 reviews and 95 complaints, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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Honest employee
I was at the express checkout yesterday at 4505 e thomas road in phoenix and put in cashback as I was paying for my food. I forgot to take my cash as I was checking out and I noticed this when I got home. I thought sure I had lost it, but decided to call customer service anyway. To my surprise, your employee, named David, saw that I had left it and put it aside in case I called. Customer service told me they had my money and that when I came in to ask for David. I did that today. David was so gracious and I complimented him on being honest. Fry's should be proud to have employees with such honesty and I will never forget that. An all out thanks to David for a job well done.
Recommendation: Fry's employees care for their customers.
95 Fry's Food Complaints
Fry's in general
I bought some lottery tickets at Fry's on the south side on December 1, 2025 and I never got my tickets. I talked to the person in charge of the lottery machine and she took my information to get back to me. I never heard from Fry's, so I talked to Arizona Lottery. They were going to give me my money back, but only at that Fry's. I can't get over to that...
Read full complaintClosure of a wonderful, congenial store location
We have lost a Fry's Food location at the corner of Baseline and Power Roads in Mesa AZ and that, although understood that newer locations were built are unfortunately further than closer to us to visit and shop as patrons for a good many years, was closed on such short notice and probably will severely effect other patrons in the local community including...
Read full complaintFuel points
This is the second time, we have provided feedback to Frysfoods.com/feedback and have not received any fuel points. We have provided the input required today, September 10, 2025 and did not receive any fuel points. We keep having these issues as we had these concerns before. Kindly assist us with this dilemma. Thank you for your time and attention to these matters. Respectfully, Richard Santiago
Read full complaintIs Fry's Food Legit?
Fry's Food earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Fry's Food. The company provides a physical address, 8 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Fry's Food has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for frysfood.com can be seen as a positive aspect for Fry's Food as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Fry's Food's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Frysfood.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Fry's Food and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Fry's Food has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 95 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Fry's Food. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Managers absolute disrespect for customers and managers rude behavior.
I placed an online order for pickup at the store between 7:00 and 8:00 AM on July 3, 2025. I arrived at the store at approximately 7:15 AM and checked in. A polite young man came out with what I believed to be my order, loaded it into my car, and closed the back door. I had no reason to doubt that the order was correct. While I was nearing home, I received...
Read full complaintUnited health otc card
On January 6,2025 went to fry's store 5771 w thunderbird rd glendale az. I am 86yrs old. My groceries totaled 216.02 of which $59.75 was ebt. Balance was 156.27 on otc card. Otc card was denied cashier stated fry's no longer taking otc cards. Why? I had to use a credit card. Is fry's are krogers not taking these cards any more. I like shopping at this fry'...
Read full complaintDiscrimination by management
I visited the store on Mill and Southern in Tempe. I witnessed a man have merchandise purchased for him and he was leaving the store. On the way out, the self-checkout clerk said "Don't come back or I'll call the cops." Not only does that person have zero authority to do this, it's extremely offensive to even me that this person was judged because he wa...
Read full complaintLack of customer service for checking out
My husband went into Frys yesterday to buy 3 packages of grapes for a wine tasting at our home, green, black and red. This store which we don't choose to shop very much anymore and just was another example why we don't! He would have to stand and wait in a long line so having a time frame to get home he went to a Self-Check Out which is pushed anyway...
Read full complaintMembership
Bot saidHello! Thanks for reaching out to us today. Before I can help connect you to an agent, I need to gather some information.at 3/27/2024 9:56:34 AM Bot saidCan you tell me your first name?at 3/27/2024 9:56:34 AM 9:56 AM You saidkatrinaat 3/27/2024 9:57:16 AM 9:57 AM Bot saidThank you! What is your last name?at 3/27/2024 9:57:16 AM 9:57 AM You...
Read full complaint75 cent charge for cash back.
Greetings, Fry's Corporate Decision to charge first 50 cents and now 75 cents for CASH BACK is a SLAP IN THE FACE to long time customers.
WALMART and TRADER JOES do NOT charge for cash back.
I am buying a lot less from Fry's until they STOP charging loyal customers for Cash Back. (If I am saying this, other customers are thinking the same thing.
Steve Moss, Tucson.
Desired outcome: NO CHARGE FOR CASH BACK
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Excessive GAS charges on my card.
I got gas at FRYS in Flagstaff where I live today, $50.00 roughly. I go into the store for $60.00 worth of groceries and my card is declined. I have to go to my vehicle to get a different card, I am frustrated because I know that the reason must be that Frys has put a larger amount on my card than $50.00 AGAIN. I mention this to the clerk in the...
Read full complaintCashier and manager Ross Fry’s Indian School and 107th Ave
This is crazy. At Fry’s I gave the cashier a $20 bill, and I was going to give her more than $1.00 in change, and they can’t accept more than $1.00 in change at the register. I said thank you. I’m sure Albertson's will be happy to take my money. They let you walk away because they can’t take change. I was the only person at that register, for some reason...
Read full complaintREF: # 627 78496 - REFUND $16.00
I am still waiting to receive $16.00 for an Instacart Home Delivery Order (Kroger's red grapes) I bought around November 8, 2023. Fry's ignored to send the promised refund of $16.00 within the same day of the purchase. Fry's said it takes 7-10 days for my Bank to post the $16.00 back to my account which is incorrect. I called Fry's customer services many...
Read full complaintGas station cashier manager and cashier
11-22-2023 i went shopping at frys last minute shopping i was checking out as always and asked cashier if i could get help with carry out water she walked over to i guess to ask someone she said she never heard of this before she was sorry i said nevermine ill ask at gas station maybe there not so busy. Because there was a line waiting . I left store and...
Read full complaintThe meat clerk kris at Fry's on John Wayne parkway in Maricopa City...
Monday, November 30. 2023. I was shopping and when I was done went to my car to put away my things. In the car next to me was Kris and Nathan smoke weed in their car with the windows down. I told them the smell is not good for my six-year-old, who was shopping with me. Ask them to roll the windows up and then Kris said go head and complain everyone knows I...
Read full complaintTreatment by management staff and discrimination
I visited location #84 on 11/12/2023 around 10:30am. I stopped by the Deli area to purchase chicken with my younger son. I waited as others ignored my although I was there first. I watched as others got served before me although I was there first. The lady eventually came, (Deli Manager), I asked for 4 fried legs and 4 grilled or baked wings. She put them...
Read full complaintThey double charged me for the same order and I have proof of the transaction from my account
Back in July they charged my account twice for the same order I contacted them right away and even offered to send them a copy of my transaction showing the charged twice I've been passed around thru different departments and now have yet to hear from anyone since they charged me 498 twice I feel that they should of been more then happy to help fix this and refund the double charge but they have acted like they don't need to do anything because thr a big company who don't care about thr customers
Claimed loss: 491.00
Desired outcome: My 491 back and maybe more since I've waited so long and no one has bothered to make it right
Customer Service Desk
Stores 101 & 124 never open their customer service desks on time
They say because they are short on personnel
Fry's should do like QT gas stations do they have a crew of people " ERP " emergency relief personnel that are trained in all aspects of the stores meaning they can work any store at any time
Fry's should consult with QT to see how their program works and then maybe Fry's can adopt a similar program
Thanks
Claimed loss: None
Deli department
My daughter went to the deli department on Thursday, 10/26 to place an order for 6, 8-piece fried chicken pieces. She spoke to Thomas. He was told we would pick up the chicken Saturday, 10/28 at 5:00 pm. It was for a Halloween party we were attending. Come Saturday, a little after 5:00 pm we go to Fry's to pick up our order. NO order. They claimed it was an...
Read full complaintLady who helps at the Self Check out line.
I was in there at 10:30 this morning buying a few things for my family..
I went to use the self-checkout.
I put everything through and noticed that the Cheerios came out at $4.99 and not $3.99.
I told her that it came out wrong, and with a bad attitude she replied, "You have to purchase 5 to get that price."
After finishing, I walked back to check it out.
She was correct about the pricing, but the add stating this was all the way at the bottom of the boxes. "RIGHT ABOVE THE FLOOR!."
I had to squat down in order to see it.
She needs to learn how to treat customers without being rude.
Desired outcome: I would like a gift card for at least $20.00.I don't care for an apology from her because of her bad attitude.
Employee Joe at Cave Creek and Tatum
I have been a loyal shopper at the Fry’s store at Tatum and Cave Creek since 2017. Prior to that I shopped at Fry’s at Tatum and Bell in Phoenix since 1996. I typically spend over $200 per week. That totals over 10,000 per year and over a quarter of a million dollars since 1996. On October 7th I ate one donut and did not disclose it until rudely confronted...
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