HEB Grocery Company, LP

River Annex Compliance Building, 646 S. Flores Street
San Antonio, Texas
United States - 78204

Customer Service

+1 210 938 8357(San Antonio, Texas) 29 11
+1 800 432 3113(Outside of San Antonio) 5 6
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM

Complaints & Reviews

HEB many of them — they said they could not leave a certain item because I said I would't be home. untrue

First of all, I like a lot of people have been using this service because of the coronavirus, so we depend on the store to bring our items. I asked the store to come to the back...

HEB — what's the difference, bexar county jail or grocery shopping?

I never thought I would prefer Walmart over HEB but this is over the top. I went to the Guilbeau location a few minutes ago an there was tape all over the concrete walking srtface...

H-E-B / HEB Grocery Company — Bakery

03/05/2020 I just wanted to point out something I noticed. While in my favorite HEB store 2121 FM 2920 SPRING, TX [protected] I noticed that the open pastries were being exposed to...

H-E-B / HEB Grocery Company — Pharmacy

Me and my husband have worked for HEB and we both know all about customer service, hospitality and doing the right thing for the customer. We have had problems with 2 people at...

H-E-B / HEB Grocery Companyemployee rudeness & lines too long

I wa in the East 42nd street store around 8:30 AM January 13th. The stockers were all over the place. They didn't care if they were in the way of the customer. There were 2 lanes open that were all the way down the aisles. The girl at the self check out was very rude. I will never step foot back into that store again. This is not the first time this has happened with the stockers. I don't know if they are employed by H-E-B or another company but they need to know the customer shouldn't have to dodge them

H-E-B / HEB Grocery Companyunprofessional behaviour of employees

Disgusting shopping experience in this store! I have not met such unprofessional service! Workers disrespect customers! Awful shop! The worst store I've ever seen in America! Managers are unprofessional and they are discriminated customers!
I would not recommend this store to anyone, but in Texas, HEB has a monopoly and there is nowhere else to buy food.

H-E-B / HEB Grocery Companyemployee carelessness, aisles hard to navigate and lack of expected items.

I shop at the HEB (#60-/#657) on Jones Road several times a week. On 11/03/19, 1 was shopping and as usual aisles were crowded with restocking boxes and plastic containers. As I moved toward the end of an aisle, an employee with two large plastic units gave them a push and they hit my cart and then me. He said, "Oh I thought I'd miss you." There was no "I'm sorry or excuse me." I reported this to an employee., ut she didn't take my name. I wasn't hurt, but this was handled inappropriately.

The store continues to crowd the aisles with stocking materials. Could this be done at night? They also don't have the items that should be available such as the shredded chicken which I have had to ask for several times. The dairy isn't stocked with margarines or the HEB brand half and half and the ground meat often not available. Brands like Central Market Organic Flax Seed are t available.

The staff the you deal with working on the floor are very courteous, but those who seem to be in charge aren't as pleasant. I shopped at HEB for 12 years in San Antonio and now for 10 years in Houston. HEB has always been my store. I know this is a smaller HEB, but I think there could be better management.

H-E-B / HEB Grocery Company — service

I went into this HEB Saturday 10-26 saw there were some pumpkins with a sign by them for $3.88. When I went to check up they rang up $6.48, I questioned it and the lady cashing me...

H-E-B / HEB Grocery Company — service desk

I went to the HEB location at Vintage Park Market H-E-B 0.07 miles 10919 LOUETTA RD HOUSTON, TX [protected] to cash a small payroll check. I never got the cashier/clerks name, but...

HEB — checkout

I am writing to express my concerns about a recent incident that happened while shopping at a local H-E-B I went to check out the girl was really rude while she scanned our...

HEB (Deli Dept) — pre-ordered large veggie tray from the deli

I was extremely disappointed in the large deli tray (which I had pre-ordered days ahead). When I arrived to pick it up early on the morning of August 17, there seemed to be some...

H-E-B / HEB Grocery Company — netspend h-e-b visa debit card

621833 I purchased the H-E-B Netspend Debit card because I needed a prepaid card to add funds and with those funds I was planning to pay a 200$ deposit for a credit card. As I wa...

H-E-B / HEB Grocery Company — cashier

I was embarrassed by a cashier by the name Miranda( register 11). I have SNAP benefits and used that to pay along with my partner card because I have a Daughter who works for the...

H-E-B / HEB Grocery Company — everything

621833 I am extremely disappointed in Mi Tienda. Not just the first time but for the second time. The first time I shopped at the store I spent $300 on groceries. The way that you guy...

H-E-B / HEB Grocery Company — curbside and store

I was trying to place a curb side order as I usually do. It wouldn't accept any time slot. I talked to the girl in curb side she said she couldn't help me. I called all the...

H-E-B / HEB Grocery Companyheb greek yogurt 4-pack

I love the HEB greek yogurt 4 pack of single serving cups, however the last several times I have received them they have had 2 issues. (I mostly order blueberry and raspberry flavors.)

1. they are not as full as they used to be. I know it is by weight, however the last several batches have BARELY been half full.
2. The raspberry flavor has no raspberry flavor. The one I am currently attempting to eat is almost white in color and tastes like plain greek yogurt with a SLIGHT hint at what could be a berry flavor. (lot #27, sell by Aug 2nd) But this is not the first batch I've gotten with hardly any raspberry flavoring.

heb greek yogurt 4-pack
heb greek yogurt 4-pack

H-E-B / HEB Grocery Company — check out service

I checked out at HEB on July 13, 2019 at 7:18pm. My total was $193.19. I gave the cashier $200.00 in cash. I wanted someone to look at the video and see if all that the cashier...

H-E-B / HEB Grocery Companyheb mayo, real mayonnaise, 32 oz.; upc [protected] 4

I'm in my 70's and I've eaten a LOT of mayonnaise in that time. Until about two months ago, THIS product was my favorite mayonnaise, even over all the big national brands and regional favorites (like "Blue Plate"). I highly recommended it to everyone.

However my last purchase of two 32 oz of this product was a disaster (more than a disappointment). The product was not even mayonnaise. It was thin and almost watery. It appeared to me, from the taste, that they had left out the egg yolks (or most of them). It tasted of little else than oil and vinegar. Ruined a recipe and part of a big meal.

I also called this one in to HEB Customer Service.

HEB, shouldn't there be someone at all of your suppliers who checks each batch of such a complex product and who knows the product and what it's supposed to taste like? This was just not even mayonnaise at all. It tasted like the (cheaper) "salad dressing" but without the sweetener.

H-E-B / HEB Grocery Company — unethical behavior of cashier and manager

The week of July 22nd I went to the smaller HEB in San Marcos with my daughter who is about to attend Texas State in the fall. We were standing in line when the cashier, Monica...

H-E-B / HEB Grocery Company — unethical behavior, bad customer service, cross contamination, cashier lala, m

To whom it may concern, I always go to this store to do my grocery shopping been going there for about 4 years now and I live about 10 miles away, and I go out of my way because...

H-E-B / HEB Grocery Companyheb buddy training pants

I purchased the Big pack of H.E.Buddy training pants size 4t to 5t. Out of the brand new pack 6 have ripped at the stretchy sides when attempting to pull them up. I would like to suggest that the sides be increased in length to allow for better stretch at pull up. I bought the large pack on a budget and am throwing away unused training pants due to defective sides.

heb buddy training pants

H-E-B / HEB Grocery Company — glade candles

621833 alright first off I apologize about my spelling I'm German. Tonight I decided instead of Walmart I would go to Heb with coupons in collected. And let me tell you worst idea I had...

H-E-B / HEB Grocery Company — organic bananas, organic tomatoes, watermelon

621833 Bananas were bruised and a couple from the bunch of 5 were mushy on the tips. One tomato had a greenish yellow color on a third of it. Watermelon was too ripe. I know fruit is a...

H-E-B / HEB Grocery Companyfound a big piece of plastic in salad bag

Found a big piece of plastic in HEB organic salad bag. Luckily it got on my husband's plate & he was able to remove the piece from his mouth. I stopped at the store with the bag & the plastic piece & I was told the manager will call me however no response. I am not going to buy the salad bag anymore. They need to do a better quality control. I am paying a high price for it.

found a big piece of plastic in salad bag
found a big piece of plastic in salad bag

H-E-B / HEB Grocery Companycurbside pickup at dripping springs store

I placed an order today for curbside pick up. I ordered the Bolthouse farms baby carrots and instead received the Kerns baby carrots. I was not informed of the change. Several times before I have received the KERNS brand and they are ALWAYS slimy and disgusting. I always have to throw the bag away as they are unfit to eat. I do not know why you carry that brand as they are never of any decent quality. I am upset that I received this brand and will have to throw them away. If i had been notified about the substitution, I would not have purchased them.

H-E-B / HEB Grocery Companypharmacy technician not giving me all information

So I called HEB rx 4 days ago, which I've been using for the last 12 years now .Amber, an rx tech answered the phone did not give me all the information that I needed. Although I didn't ask for it, I asked if the doctor had called any of my refills for the three medications that I've been on for approximately two years now. She said no he didn't . Yet, she neglected to tell me that I had refills. So I've gone without my pain meds for 3 days now because of this, As well as calling my doctors office in raising Cane's that they had not called in my medication! How embarrassing! Just because she didn't give me the information that was right in front of her when she pulled up my birthday!

H-E-B / HEB Grocery Companyheb french green beans

French green beans purchased 5-30-19 at HEB Williams Dr., Georgetown, Tx

Bar code # [protected]

Cooked suggested amount of time in micro--beans tough and could not be cut with a knife--cooked them 3 more minutes--three more minutes and finally put them on the stove to cook long and slow--still tough!

I wanted to use in a green bean salad but was unable to--ruined all my other ingredients.

I will be requesting my money back. You might want to check with your supplier.
Nan Baugh, Georgetown, Tx

  • Updated by Nan Baugh · May 31, 2019

    French green beans purchased 5-30-19 at HEB Williams Dr., Georgetown, Tx

    Bar code # 0 41220 97944

    Cooked suggested amount of time in micro--beans tough and could not be cut with a knife--cooked them 3 more minutes--three more minutes and finally put them on the stove to cook long and slow--still tough!

    I wanted to use in a green bean salad but was unable to--ruined all my other ingredients.

    I will be requesting my money back. You might want to check with your supplier.
    Nan Baugh, Georgetown, Tx

H-E-B / HEB Grocery Companythe way I was treated by an employee

I went to HEB #692 ( 3590 College St Beaumont, Tx 77801) yesterday 5/26/19. I was picking out a watermelon. There were several different displays. There was a digital coupon for a free watermelon knife with the purchase of a super sized watermelon. We asked a employee named Joseph how much the watermelons were in the front display and he said they were all the same price $5.97 but the watermelon knifes were only for the smaller seedless ones. I asked I'd they were the same price then why couldn't the coupon be used for either. His only response was because it is what it is. I ended up picking out one of each and 2 of the knives since the coupon was unlimited. Joseph literally in my face walked to each register and told them that the knife was only for the smaller watermelon. How humiliating to do that in my face with no good reason. The person that checked me out rang up both watermelons and the coupon did work on both so I am not sure why Joseph was so rude when he didn't even know what he was talking about. I also bought $300 in gift cards. Those I could have bought anywhere. If you want people to continue to use your store then someone may need to speak to Joseph about the way he treats your customers. As we were leaving he was misleading another customer, but I spoke up since he was telling them wrong.

H-E-B / HEB Grocery Company — security

A HEB security team member, with walkie talkie calling on BIG JOHN security man, tried to strike me with the Lentil Bin. I go to HEB everyday, not appreciated for my business. The...

H-E-B / HEB Grocery Companycheckout

The man running the checkout isles at 4:30 on Friday April 26, 2019 needs to be retrained or at least talked to. He had only 2 lanes opened, customers with carts completely full of items. Lanes where so full that we were dripping into the food isles. However he kept picking random women out and letting them go into the 15 items or less lanes while others had been standing in line longer than them. Heb on 2nd st in McAllen Tx 702. I had to leave my items without paying because I had been waiting long enough already and couldn't wait anymore. The fact that he had no problem letting the other customers see what he was doing really says a lot about how he simply did not care about the wait. Not only that, he had no one sacking groceries, cashiers were sacking the groceries. It was really Disappointing to be treated that way.

H-E-B / HEB Grocery Companyjowanna licole parks

She is on HEB clock calling and playing on my phone. She works at HEB in Beaumont tx on college street. She always calling when she gets high on marijuana. She is at work now texting my phone. I sent pictures of her smoking marijuana. Being under the influence of drugs can cause problems at the work place. Other customers has also said miss parks looks like she is under the influence of alcohol.

jowanna licole parks

H-E-B / HEB Grocery Companyheb partner/employee

I went to the HEB at 12125 Alamo Ranch Pkwy on 4/15/19 at 7:12pm. I went through Ryan D.'s line with 13 items. I purchased 4 bottled drinks and the rest were different types of chips. He bagged my drinks and all of the chips were just sitting there. It did not appear that he was going to bag the chips so I asked my daughter to bag them. I asked him do you not bag chips and his response was, "yeah, I'll bag them once your receipt comes out." I said that doesn't make sense as he watched my daughter bag the rest of my things. He was distracted by another female employee. They carried on a conversation and I asked him what is your name. He was wearing his badge at his waist. So he flashed at me like, it's right here. I said perhaps if you weren't so distracted, you would be able to concentrate on bagging my groceries, and he said, "maybe." That was surprising so I said you know what I'm going to talk to your manager and he said, "Go for it!". I have never seen such disrespect from an employee. This truly was disappointing and will never go there again. I did walk over to a Manager, said she would take care of it but not sure she was engaged. I hope that he is reminded that he is not at home and he should not disrespect the customer whom makes it a choice to stop there. This was a terrible experience, not to mention embarrassing. I had several customers behind me.
HEB 00733-SA #49
Cashier: Ryan D.
243162 04/15/19 7:12pm 223/15/00733
A. Chadwell

H-E-B / HEB Grocery Company — floral shop

I ordered online 36 balloons for a birthday party, had my paid receipt and time to pick up which I was there right on time. Went to pick up and no one was in floral dept because...

H-E-B / HEB Grocery Company — restrooms and management

Hello, my name is jeanette rodriguez on april 5 2019 i went to this heb because i do love all heb i never in my life would of expected what me and my 4year grand daughter went...

H-E-B / HEB Grocery Companybilling

I was charged twice on Jan 27, 2019. I called the # that the store manager gave me to get a refund. The First Lady that helped me said that she applied the refund and I will get my money back in 5-7 days. I called a week and a half later because I haven't got my refund and the next lady named Mari said they never issued a refund. So she said she will give me my refund and it will take 5-7 business days. Now, 2 weeks later and still no refund. What the hell?

  • Updated by Erick Aranda · Feb 28, 2019

    I need my money back. How would you feel if I stole $128 of your product.

H-E-B / HEB Grocery Company — heb extra lean ground beef and produce

621833 I've purchased this product three time in the last month and each time I've used it within a day or two of purchase. Problem is whenever I open it there's a very thin outside...

H-E-B / HEB Grocery Company — customer care and response time

On 2/7/19 approximately at 7:38 pm I called to speak to the pharmacist. Mind you it took 14 minutes for pharmacist to answer my call, which I understand she was probably with a...

H-E-B / HEB Grocery Companyheb organics - honey & oats crunch cereal

I found what seems to be 2 small small pieces of glass? (orange in color) in my cereal. After spitting it out not knowing what it was, I attempted to break it with pair of scissors, and I couldn't even make a mark on it.
I figured heb might want to know about this, as I imagine this can't be the only trace of this substance in this particular product. And I feel like a refund or replacement would be the least heb could do.

heb organics - honey & oats crunch cereal

H-E-B / HEB Grocery Company — bad gas

I filled up with gas two days ago and after that the engine light came on and my car started running rough, I took it to the dealership and they found that my gas was mixed with...

H-E-B / HEB Grocery Company — how I was treated when I bought something

I have been at HEB located at Located in: Market Street Address: 9595 Six Pines Dr, The Woodlands, TX 77380 I have been treated like a thief..A person has stood in my back...