Ralphs Grocery reviews and complaints 2
View all 136 complaintsRalphs Grocery - Customer service
Early Sunday morning, on March 30, 2024, I went into the Ralphs store located on Los Angeles mid-city at 4760 Pico Boulevard with the intention of purchasing rolls and yogurt for breakfast. I am 67 years old and have never stolen or physically abused anyone. I am pretty much a good Catholic woman. A 20-year-old Security Guard (who would not provide hi...
Read full review of Ralphs GroceryRalphs Grocery - Cashier issue
Location: 4760 W Pico Blvd
Cashier: Michael W
Date: 06/21/22
Time: 7:37pm
I just returned home from an unfortunate cashier experience at Ralph's. I was waiting my turn in line and anticipating asking the cashier (who I noticed was a Manager because of his nametag, and thus thought he might know off the top of his head) about a specific kind of liquor I was going to purchase if in stock (behind the locked cabinets at the front). While I was waiting, I noticed he was on the phone, talking in a leisurely way, and what I mean by that, is that he didn't seem to be acting with any sense of urgency to attend to his customers right in front of him.
When it was my turn, my items were starting to be rung up, but he was still on the phone and didn't acknowledge me at all. I had to ask the person bagging my groceries about the whiskey. She was very nice, but wasn't sure if they carried it, and hadn't heard of it before, but she walked over to the cabinets with me anyway to look. I really appreciated her in trying to assist me.
Realizing I was holding up our line by walking over, I tried to be super quick at looking at each cabinet. All the while, I was aware the cashier was still on the phone this entire time. My hope was that he would put his call on hold and ask if I needed help with looking for something, as by now it was evident that I was looking for something specific. I didn't end up finding it, and the only words I heard from the cashier was thank you at the end when he handed me my receipt.
I normally have a very good experience at this location, though I do normally use self checkout, but I was purchasing a bottle of wine and it needed to be rung up in person. As someone who has worked in hospitality my entire life, and someone fairly new to the area, I was disappointed in my service tonight from someone who was in a managerial position, and just hope for a better experience next time. Thank you for taking the time to read my complaint.
Latest Ralphs Grocery Reviews
Customer service I am contacting you in regards to what I saw today. With your security guard using excessive force. Employees Complaint about customer service Unacceptable security guard Giovanni and his misguided accusation.Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Ralph's Burbank Buena Vista and victory has terrorist harassing assualt provoking gang stalking employees. Miguel is very unprofessional and gives indirect messages of violence to customers if feels he will be exposed. The security company doesn't do its job and harassed customers.