UofL Health

On 26 Oct. 2024, at 1:40 pm, I submitted a meal ticket for 12 Hot Wings. I handed to the ticket to the woman & asked "how is your day going?". She did say anything. I stood there, patently waiting on the wings. After a few minutes, hospital staff came in, submitted a ticket. Every one of them were getting burgers, which had to be cooked. The wings basket was full. They received their food as I still stood there. I finally went to her & asked if "I had missed something. People are coming & going w/ their food & I'm still standing here". She states," you should have said something". I stated, "you have my ticket & people are getting served a burger & you haven't even gotten my wings". She looked at me as though I was crazy & trying to start something. She refers to the cook, who turns around & says "you want wings, I'll get your wings". with a demeaning attitude. I stated I don't want your wings & I waked out. I did not raise my voice, but they continued on. The whole incident was the worse racial incident I have encountered. I am a Veteran, & I hope they don't this to another Veteran, or anyone else for that matter. I will continue to monitor this till that woman is fired. She should not be working & serving people. I was at the hospital because my son was shot in the head & he now had the machine taken off. I was talked into going to the cafeteria, because I did not want to leave his side.

I recently had to visit UofL Health for a surgical procedure, and I was quite nervous about it. From the moment I walked in, the staff made me feel at ease. The nurses were attentive and kind, answering all my questions with patience. My surgeon was not only skilled but also reassuring, explaining the process in a way that calmed my fears. The facility was clean, and the care I received was top-notch. Recovery has been smooth, and I attribute much of that to the excellent care I received.