Quest Diagnostics
Reviews and Complaints

Have they been charging this $30 co-pay towards Blue Cross Blue Shield FEP (Federal Employee Program) members that you know of?

for the OP, all providers are by federal law, allowed to charge you up front. this secures at least some payment for the service if your insurance doesnt pay. if payment is made, obviously, you are due a reimbursement. but, they are allowed to do this and this is a common practice by many different providers.

You are going to a participating provider, as is encouraged by the Insurance Company. If the insurance denies payment for a specific test, you should be billed at the Contracted rate between the insurance company and Quest, not an artificial List Price. Quest does not provide pricing of the contracted rate, so you will not know how little the insurance actually pays. Marie, you are absolutely right.

Everytime I come get blood work done, I'm standing up for hours before being seen! A lot of handicap patients are uncomfortable and sometimes they're standing also! This place is insane!

I know this is an old post but I want to reiterate that you should try another lab such as labCorp, Clincal Pathologists etc. If you do have insurance see which other labs you can use besides Quest-they are nothing but a bunch of crooks & will max out their allowable with your insurance company. Discounts should be given for a cash pay people anyway-They are getting paid UPFRONT & do not have to submit claims with insurance which takes time & requires hiring people or an outside company to take care of.

Since Quest is a big corporate monster it is very easy to figure out how to waiste their time and resources since a corporate culture with" social responsibilites" does not recognize very existence of a human being

you are not obligated to pay a penny more than your insurance carrier agreed pricing with QUEST when your insurance denies to pay for the service I LOVE TO DEAL WITH MEDICAL COLLECTION AGENCIES Dont be lazy Always reply to them in writing by trackable mail Their whole collection business build on your ignorance, If you dont dispute you are automatically in default When you send a letter with even one sentence a physical person has to open it read it and reply Otherwise you will get computer generated letter every 30 days and finally when no responce is received your credit file is screwed up Disputes wasting their time and resources The more you write and dispute the more money they waste At the end of the day they are in business to make money not to loose

Quest has Billed my insurance for service that never happened, and their India-based call center made a collection call on Thanksgiving Day, then hung up the call when I asked the doctor's name. Way to go Quest, next time why don't you call on Christmas morning for a $45 bill ?

Wow, I don't know which location that was at but please call and ask for someone in charge. Or contact quest diagnostics help line. THAT IS RIDICULOUS.

Phone person rude and insulting. It toook over an hour to have charges removed--and I doubt they actually were.

The Billing dept of quest diagnostics is a good example of why lots of companies in America have so many loses and have to close. You need someone that cares to handle your billing department.

Obtained routine blood work. The receptionist checked my insurance and told me it would be $50 copay.
Two weeks later I got a bill for over $500.00. Clearly they are incompetent to give patients any recommendation on billing issues.
They also were deceptive and never told me that I was obtaining blood work that would cost over $500.00.

Quest asked me to pay my overdue bill at the lab. I have insurance that covers everything, and informed them. I them got a bill in the mail. I called the number on the bill, but their phone number doesn't let you talk to anyone. "get human" online gives another number, lots of waiting, ending up transferring me back to the first number, which had a 10 minute wait time. I tried online chatting, waited 4 minutes before the chat started. And lots of delays while chatting. After giving them all the info, they told me the doctor hadn't given them the correct diagnosis needed for medicare to pay, and therefore my secondary insurance wouldn't pay. Then after some checking, they "discovered" they did have the correct info. What's the deal with them? Trying to get me to pay for their mistake. I'm disgusted.

Way too much oversight and shuffling of papers. Awful company.

Stay away from Quest Diagnostics Labs.! They are overpriced and their representatives are EXTREMELY rude. I recommend LabCorp. Efficient, inexpensive and prompt!

Quest is a group of thieves. Be very wary when they ask you for co-payments. It is ALWAYS OVER the amount they are contracted to charge.

oh they are balance billing that is for sure..i feel there is an angry billing crew there..i do not think it is the ceo however the complaint with Unilab says different. Balance billing well illegal or extortion..i am looking into this matter I have the state on my side..no fines I want a mugshot

We had three experiences wher Quest billed us 6- 18 months after the susposed treatment and tests were done. Every other provider was paid promptly. Quest has changed their reason for sending the bill to us many times. I really believe that they count on people's laziness to look up past medical records or fear of a bad mark on their credit report to get these payments. Once they charged my wife more than the doctor doing the treatment for just being in the room when the sample was taken. My wife insists there was no body else in the room.

I am going through the exact thing right now but my bill is over $5, 000. I to was told that quest was yousing an outdated billing code urmom above is the ###. I also asked Quest to send be somthing with my signature showing i approved these tests and the results of said test and they said noway, you are not the client the hospital is. what other company has the balls to demand $5000 from you with no proof of anything and will not even give you any details. I am reporting them to my state insurance board.

Obviously the people who replied work for Quest, those money sucking ###.

you are most likey a ###. quest has nothing to do with the dx or "diagnostic code" they come from the doctors office. and insurances screw not only the doctors but hospitals labs and patients. you reaqlly should educate yourself before making claims about companys that you no nothing about.

They seem to insist on hiring insensitive incompetent people.

I also had a similar problem with Quest. I have no insurance as I am retired. I am new to the area so my doctor suggested Quest for my yearly blood work. They charged me $901.86 . I was FLOORED. After which I found another lab and asked what they would charge for the same tests, it was $322.00! If I had been familiar with my area I could have gone there! Talk about ripping off people! How can they get away with this?

Farrah KLP B18 is the worst representative I have ever spoken to. She was rude, unhelpful and acted like she didn't care at all whether a customer came or stayed, and how they felt. She put me on hold indefinitely when I asked to speak with a Supervisor, saying hang tight. I will request for none of my labs to be with them at my doctors. Worst rep ever

they do it because they can get away with it. just like so many crooked banks and corruptions. Make sure when your doctor takes a blood test that the company is not quest diagnostics and ask your doctor the prices of the company he uses.

and to the dumb second comment (crispycreme) millions of americans dont have insurance at no fault of their own. they cant find jobs due to the economy and or cant work due to their medical conditions. And no-one is asking for a handout we are asking not to be ripped off that is what this company is doing their are many other companies who offer the same services for a lot less so obviously quest is doing something wrong. And regardless of how much money people have everyone has the right to have children. Having children is an amazing gift regardless of how much it costs and if people just stopped having children because of money then society would really not be able to function! and all because some people may have a hard time affording children does not mean they should have an abortion and take their lives. I am sure those children would like to be alive being poor then not be alive at all! the problem with the world is not the poor but the ignorant selfish hateful people like yourself. Having children is what makes so many poor suffering people able to go on with their lives and you have no right to tell someone they cant have children!

Quest Diagnostics is horrible. Just like several other people have posted all over the web, they will not negotiate or discount their rates for individuals. I am willing to pay them immediately if they will agree to a 20-30% discount off their "retail" pricing. Our hospital, Ob-Gyn, anesthesiologist, and even the other lab we've used (LabCorp) all offer discounts to self-pay patients. Not Quest. I will never use Quest Diagnostics again and I strongly recommend everyone else avoid them as well. 75% discounts to multi-billion-dollar insurance companies; 0% to individuals. I'm not saying what they're doing is illegal, just plain dumb and (long-term) unwise.

I know this is an old post but I want to reiterate that you should try another lab such as labCorp, Clincal Pathologists etc. If you do have insurance see which other labs you can use besides Quest-they are nothing but a bunch of crooks and will max out their allowable with your insurance company. Discounts should be given for a cash pay people anyway-They are getting paid UPFRONT and do not have to submit claims with insurance which takes time and requires hiring people or an outside company to take care of.

I am with you. I've been through the same with this company, I had to take a blood test that my insurance doesn't covered for my age, unfortunately, I didn't know that quest diagnostic will charge this amount. They asked for 400 hundred dollars, however, my insurance only will pay 53 dollars for the same test, they did that to my husband and this is what he paid.
You can see that is less than 80% of my bill. I asked for a discount and they told me that the don't do this kind of thing.
What do that means? First of all for them the individuals doesn't have any right, pretty sad. The money is the same with insurance or without it. They are abuse with the unisurance person because they can. Really, shame of them.

We have also had the same problem. I have discounted amounts with my doctor, anesthesiologist, and hospital charges, but Quest refuses to make any adjustments. I was charged 300% higher than the negotiated rate with my insurance company - by the way I am insured, but without maternity benefits. Is asking to be charged fairly for the same services asking for a handout? I think not. Perhaps the idiot crispycreamy above likes to pay 3x the amount that others are being charged for the same services simply because their insurance does not cover it.

Same problem with both me and my husband. We had to do some blood tests and urinalysis as a requirement for adopting a child. BlueCrossBlueShield, our insurance, did not cover it, although we didn't know a that time. So Quest has sent us each bill for more than $1000 (about $2200 bot both of us). We have checked online, and other labs in our area have exactly the same standard tests for 11 times less!

They called me to setup a payment plan, but I think this is an outrageously high charge, and have requested them to come bakc with "more reasonable" charges. Anybody has had any success with a similar request? Also, I'm curious what is the worst thing that can happen if I just refuse to pay an arm and a leg for the equivalent of peanuts?

I'm having the same problem! We have medical insurance but just no maternity. Unlike what ignorant crispycreamy said above, I'm not looking for a hand out, I'm asking to be charged fairly! Anyways, I'm getting some hefty bills from Quest on my blood work and I'm just apalled. Let me know how you resolved this situation. Thanks!

Perhaps you should not have any more children if you can not afford them. You are not entittled to a handout just because you got pregnant and do not have insurance. Birth control is much cheeper, try that next time.

My wife and I both continuously receive invoicing in tandem from quest for yearly routine bloodwork from December 2021. Each time we have to make the daunting phone calls to our insurance carrier BCBS. Each time the customer service agent calls Quest during our session. We receive the same story (verbatim), "The invoice has been taken care of but will take up to six weeks to clear the system. This will be the sixth time since Dec 2021 and we still have no satisfaction. I guessing the upcoming routine visit to Quest will result in a denial of services.

Hi, my name is Pablo Trujillo and I have the same issue as you posted here with Quest Diagnostics, they are charging me even a service they never made, 3 months after the first service I got 4 bills over $1,200 for all pf them, when the insurance tells I $27 each. can you share the way you are facing this issue?

Thank you

Quest billed me 240 for a pap smear which is 100% covered by my insurance. I messaged several individuals via their website and kept records of the conversations. They had messed up my information completely. My insurance and I both called. They are supposed to re submit the claim. We will see.

I just finally got a grievance going through my insurance company today (April 18th 2022) after I dealt with Quest Diagnostic’s for a bill for $2878.64 that they said sent to my old insurance company Premera, back in October of 2021.

In October (for a July bill) I go “No Premera is my old insurance, you guys are billing the wrong one, my not so new one is Ambetter and has been since July 2020” then they keep sending different bill amounts every single month…that still has my old Premera insurance company on it. Different bills for different amounts (one even being $140 with no insurance company named) to try to get me going on a payment plan.

Then in January they finally sent me the same bill for $2878.64 with “most recent insurance claim filed to Ambetter” in January when in actuality they didn’t even send it to them until 2/28/22.

Judging by multiple claims being present on the same day it looks like I was double billed. So Ambetter covered the submitted request by my naturopathic who had to sent Quest my blood for the labs, but then Quest was trying to collect from me for some reason?

In February Quest then had the audacity to send the bill to collections in my name. I had to conference call them and Ambetter since Quest Diagnostics said my member ID didn’t exist so they couldn’t find me in Ambetters system (even though they had written it on the January bill). I was lucky I recorded the entire conversation and have it transcribed because this is seriously not okay.

Quest Diagnostic’s sent the bill to my insurance February 28th, 2022 AFTER they had spent 5 months trying to collect from me directly, and 2 months of it sitting in collections in my name as I’m looking for work….all after the same service billed from my doctor had been covered.

Can you say fraud? Sure they didn’t get money from me but the hours of time (were talking practically a part time job it felt like) is worth money. The time I spent going into further debt while dealing with this while also trying to find work is unacceptable.

They knew I was unemployed and was no longer receiving unemployment and could barely even pay bills….STILL they were trying to fraud me. There were a view convos I was in tears but they still they kept up the act, whatever it takes to get their money due to not filing it on time/double billing or whatever shady thing is going on here. The stress of thing and finding work together almost had me, I feel less like I’m drowning less today filing the grievance, but I’ll say my mental state severely suffered from Quests intentional scamming.

How do we get a class action lawsuit going? I’ve never sued in my life but this is a soul-less way to do business. Judging by a quick google search too it looks like it might not be the first time for them either. I’m sure there are others that may have been in similar situations to me and it was the thing that tipped them over the edge. This should not be happening to people ever, but especially to someone unemployed without unemployment insurance and still struggling to find work in the middle of this pandemic….

If a class action lawsuit does occur from all of this greedy deception, anyone with details please email me at saveonwforests@gmail.com

I'm currently going back and forth with Quest about a recent bill for some bloodwork. They are trying to bill me for "non-billable" work according to my insurance company. I do not have a copy of my invoice since they don't provide anything, just a balance due and a way to pay it. They are trying to bill me $500 for a service that my EOB is showing only $150 is due. When I first called Quest, they told me I had to reach out to my insurance company. My insurance immediately called Quest when I reached out, and said that they were trying to bill me for work that was "non-billable" per their contact. My insurance faxed over their contract and told me I should receive a new bill from Quest. I have not received that bill, and was jerked around via email when I reached out to Quest asking when I should get the new bill. At the moment, they are trying to say that my insurance denied part of the service and want another copy of my EOB. The insurance didn't deny anything, Quest just doesn't want to fulfill their portion of their contractual agreement and wants to get their money from their patients. I really hope I never have to use Quest ever again. Illegal business practices all around.

Reading all the comments here, I am really scared. At the time of my blood draw the woman doing the draw said I owed money so I thought I was paying her $84.00 for the draw, she said nothing about putting my card in their system and that I was authorizing them to take money from my account at a later date.
So, I am going to my bank and file a fraud charge on them and close my debit card out and get a new number.
If I don't, I'm likely going to get a "balancing" bill which will come in my email the same day they do another withdraw from my account. What is super strange is I have an online account with Quest and was able to see what the original bill was before it cleared the insurance company. Now, that is gone and I need a Billing Account number to get into my own billing but was never given an Account number as I don't get the Paper Bill. So, I can't even go online and see if I can withdraw my "Auto Deduct" that I never authorized willingly but was led into via deceptive business practice.

Hi. I went in for a blood draw on 12/15/2021. The woman that did the draw asked for insurance card and she did her computer entry real quick and then said I owed $84.00. I still had not received the blood draw but I trusted her and gave her my bank card. I thought she was taking the payment.
Well, the amount was never deducted from my bank so I called billing with a sinking feeling. The CSR was very ignorant and could not follow what I was trying to say; that I thought something wasn't right about the "transaction" I thought I made. She said a supervisor would call me back by the next day but nobody did.
Anyways, today I checked my email out and saw an email from Quest. They said my bill was ready and I owed $25.07 based on my insurance. So, I thought I could just pay online but can never open that part of my online account because you need an Account number which they never gave me. I just happened to open my Bank Account up and saw a Deduction for $25.07 from Quest.
I never authorized this knowingly, but obviously that deceptive woman who took my blood, must be getting incentives of some kind to get our Card numbers on file and most people won't do it. She told me point blank that I owed $84.00 and needed to pay so I thought I was doing that. I should have known better, as I thought $84 was kind of high for my insurance I have.

I would like to file a Deceptive Business practice or something. I don't care if it was only $25.07. It bothers me they have my card number. I am calling them tomorrow to see how I can have it removed but my guess is they will say they will do it, but How will I ever know for sure?

So, I am going to close that card due to fraud (cuz that is what this is) to ensure they can never get access to my bank account again.

I also have been being overbilled by this company. I have contacted them and given them proof of payment as least 5 times. We are a private pay client and pay up front for a time of service discount. I have documentation showing we paid this in full at time of service. When calling them, they try to tell me this is an additional charge and I am not understanding my statement. Well, little did they know that I am a Cycle Revenue Administrator for a large healthcare organization and I understand coding and billing much better than the general population. When I called her out on this, she transferred me to a supervisor. My bill is still not resolved to this day. Worst company EVER! I will never give them my business or refer any of our thousands of patients to this company.

I have had the same issue with Quest illegally balance billing me. It is NOT an occasional mistake either, but every single time I have had testing at my Dr's office over the last several years. It has to be deliberate. Also, as stated throughout the thread, their customer service agents know NOTHING and aren't even worth calling (and they're rude and arrogant to boot). All they are going to tell you is to fax them a copy of the EOB. First, who has a fax machine anymore... LOL? Second, THEY RECEIVED THE EOB WHEN THEY GOT PAYMENT, why is this even necessary?

Just so you understand the enormous amounts they are over-billing, I'll just mention the amounts from my last 2 encounters and move on: 5/2019 testing (billed $160; I owe $8) and the 7/2019 testing (billed $533; I owe $21)

So this time I thought I'd be smart and just avoid the stress - As soon as I received the erroneous bill, I mailed the correct amount due along with a copy of the EOB. After all, their own invoice says to do just that right under the "Amount Enclosed" box. Additionally, I highlighted the EOB copy calling out the pertinent info: "Amount Allowed" and "Remarks/Codes". The remarks/codes area especially relevant because they clearly state "REQUIRES PROVIDER TO ACCEPT ALLOWABLE AS FULL PAYMENT". Then I draw a arrow between two. I am thinking, anyone who is literate can understand this and the issue should be closed. But no, 3 - 4 weeks later I get another bill still trying to get payment for the additional $160. In another week or two, I fully expect to get another bill for $480.

I am not even going to touch that they are charging such INSANE amounts for testing. I'll just note that both were for run of the mill testing (urinalysis and general health bloodwork). That's another fight for another day, but them billing me like this is definitely illegal.

I could have written this! I have the exact same complaint. I’ve had it and will fight these balance billing charges to get refunded for the money they deducted from my credit card, and the money I was forced to pay yesterday, as they refused to draw my blood without my paying a bill I did not owe!