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Popeyes

popeyes.com

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1.2

Overall customer rating from reviews and complaints

Popeyes earns a 1.2-star rating from 16 reviews and 1329 complaints, showing that the majority of fast food enthusiasts are dissatisfied with their meals.

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Popeyes Complaints Page 46 of 67

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D
10:29 pm EST
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Someone from Popeyes really needs to go an inspect the 5002 York Rd, Baltimore, MD 21212 location. All you need to do is read the google reviews. This is the worst Popeyes I have ever seen and needs better management or be shut down. They serve expired food that smells rancid. They don't wear masks (wear under their chin). They lie to their customers. When...

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B
8:19 pm EST
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I ordered the 6 tenders dine for two meal and opted for spicy chicken, cajun fries and coleslaw. When I got home with my meal I found three different things wrong with my order. I got 5 tenders, one biscuit when there should have been two and the slaw had a completely empty space to one side making it about 3/4's if not a little less of a serving. I was so...

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D
9:53 pm EST
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I order my food and when I ask a question they ignore me. They put drinks in tray and didn't properly set them and 1 drink dumped in my floorboard and another tipped over in my seat. They only replaced one of them they gave me a few paper towels and said have a nice day. No I'm sorry, or do you need anything or nothing. This is the worst fast food...

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D
11:22 am EST
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I went to a Popeyes in Gastonia the cashier took my debit card. I always watch when they are swiping my card. I noticed the cashier picks up her cellphone as she has my debit card. I proceed to ask her why she picked up a cellphone with my card in her hand. The cashier proceeds to address me with an explanation she took a call? A manager comes to the window...

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L
3:09 pm EST
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Today, 12/14/2020, I went to the Popeyes at 220 Springfield Avenue in Newark, NJ. The servers there are not properly wearing masks to prevent Covid 19 transmission. A few weeks ago I went to the same Popeyes and complained to the manager that the staffer servicing me did not cover his nose (which is where the test for Covid 19 is performed and where the...

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E
4:38 pm EST
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Hello, I would like to inform you that I'm not a satisfied customer. I was craving some Popeyes and the day I decide to get me some I was told very rude that they was out of chicken. Now how can you operate a chicken establishment and don't have enough to feed the customers. I've gone to Chick-fil-A and has never been told they don't have any chicken. I've...

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R
7:15 am EST
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On 12/1/20 @ aprx 315pm I placed an order at the Wesley Chapel location... I observed a manager whom later said her name was Karen working around food with an exposed stomach.. Her button were missing I had hoped during my wait she would correct it.. When she failed to I asked could I speak with her and I told her this is not healthy and not showing her...

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S
10:16 pm EST
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This is the second Popeyes we have had here in Jasper Al in the past several years, the first had very poor service and finally closed after a short time. Well here we are again a new store opened in 2020 and it already has the reputation of giving poor service. Every time we go we are told to pull forward and wait for our order. It does not matter the size...

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M
2:32 pm EST
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Took over an hour for four cars and still got the wrong order. This is common for this PopEyes Store #4676 at 1200 South Arlington. Horrible service and workers are hell bent to not care about the customer or order correctness. The food is really the only reason I still go, and I would guess why others wait in lines wrapped around the block and for no lie...

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K
8:18 pm EST

Popeyes Food was awful

I have loyal customer of popeyes for years and i have never had my food taste so awful. I ordered the Wicked Shrimp, i think they cut 1 shrimp in 4 and battered it to death. Some of it was just clusters of batter. I never go to Popeyes at the end of the night, because I have recieved this kind of crap, when I think it's close to time to close and I feel they do not want to cook a fresh order. This was at the 4:50 pm on a Sunday.
I just wanted to let popeyes know that they have lost a long time
customer today.

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P
6:45 pm EST
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1st gave me the wrong food, ordered 5 piece tender meal with fries, (got 3 piece with mashed potatoes) On the large Pepsi, was overfilling, could not bring it in vehicle, she tried to give me napkins, but I asked could she take it back and give me another? She did it rudely and begrudgingly! Afterwards I asked for barbecue sauce and she grabbed them And...

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C
9:07 pm EST

Popeyes Tiger point location

I filled out a survey [protected] wrong order. Got spicy tenders when we ordered mild chicken dinner not tenders. Receipt was correct. Used the Feedback website [protected]. SOOO I thought I am going to go back and give them another chance ( same night) since I could not eat the other. OHHH guess what happens>>> I get spicy chicken... Will NEVER buy from you again. Pitiful!

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A
12:05 am EST
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I ordered surf and turf and when I got home I got less than a quarter of the box of shrimp. I have attached a picture of the meal I got. Popeyes is one of my favorite restaurants. I am very disappointed in the service I got. When I ordered surf and turf I was expecting way more shrimp than what I received. This meal was definitely not worth $6.50. If the...

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M
2:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Popeyes Ghost pepper wings

Store # 4941, near my home in Calumet City, IL. The problem is that I'd ordered 2 orders of ghost pepper wings. Only to get home and find that the chicken was hard and blackened inside and out. The next day I spoke with Maurice, the manager who said that if I returned to the store by 5PM that he would fix it. I got the new orders, returned home and these were as bad as the first. The only difference was that this time they had included the ranch dressing, missing from the first orders and added a side of red beans and rice.
I decided against calling the store again, I'll just never purchase anything from that store, again.

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J
5:13 pm EDT
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Yesterday, my husband drove to popeyes to pick up an on-line order. He ordered a "dinner for two"... Which included 5 pieces of chicken, two sides and two biscuits according to the website. When he went to pick up the order #47, there were only two biscuits in the bag. He explained to the employee what he had ordered. She said they didn't have a dinner for...

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B
2:28 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I visited Popeyes today, 10/27/20 around 12:30pm, lunchtime, the line was short, so I was optimistic. Here are my issues: 1. I was rudely told I couldnt add to my order at drive thru 2. My order was given to me incomplete, so I was handed my biscuit, which could have at least been put in a bag 3. I discovered that my tenders are undercooked, once I returned...

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K
7:19 pm EDT
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First off every time I step foot in that place the chicken is never fresh, looks like it has been there for days, so, therefore, I have to ask to cook fresh chicken seems like attitudes come out, secondly the sweet tea is not sweet, and it's too many of one culture who works there. Why isn't it any diversity? Another thing kids work there and they have...

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J
11:35 am EDT
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Popeyes. Broad st. Chattanooga, TN. Arrive @ drive thru about 2:30 pm on Oct. 14. I scheduled my route specifically to get by Popeyes as there is not one close to me. Sharpee sign on speaker to drive up to window. Ok. Line is moving quickly! Get to window, order THE sandwich. Response, "Chicken is frozen" ok what about ghost wings?. Response, "All chicken is frozen". Alrighty then. KFC was a block away.

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F
8:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Popeyes service sucks

9/24/2020 at 1:30 p/m order wrong intercom didnt work 4 times now had to order at window with bad attitude manager I eat at this store 4/5 times a week an she cannot get this order correct what the f---k is her problem mashed potato knot in order no spoon no napkin an dont give a rats family about it!

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D
2:57 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I was at popeyes new albany ms, couple of weeks ago, time was 10 o'clock, I order a chicken sandwich, only one person there or car in parking lot, they just opened, had to wait on my sandwich, the lady ask me to pull up, and wait I did, then other came in and I had to move to a parking spot, the lady came out and bought my order, chicken sandwich, She, did...

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Popeyes Category
Popeyes is ranked 22 among 57 companies in the Fast Food Chains category