Service
I used your app to order food last night at 740pm eastern time at the belair rd store in augusta ga and said they closed at 10 on the website and got a text at 9pm saying my order was canceled restaurant was closed, so I tried placing another order at 930 pm and got a text saying eta delivery 1002 pm then at 1015 and 1017 pm got text saying order wa...
Read full complaintInvalid popeyes gift cards sold in target stores for $25 each.
March 1, 2021 This is the second time I have sent you a complaint and haven't received a response. I purchased $250 worth of Popeyes gift cards ($25 each) from Target in St George Utah, on February 13th, 2021. Your stores will not honor them!! How can I get my money back from Target?, or from you. Target has written on the sales receipt "Cannot be...
Read full complaintOver an hour wait in drive thru line with only five cars ahead of me.
Since the original covid shut down in March 2020, my local Popeye's on Secor Rd. In Toledo, Ohio has been offering drive thru service only. There are usually four or five cars ahead of me, and my average wait time has been a ridiculously long wait of 20 to 25 minutes in line before It is my turn to pay and receive my order. With that being said, I have...
Read full complaintPoor customer service
While visiting the popeyes in Marianna, FL. I was the second person in line and the cashier Hayley, was taking the order for the customer in front of me. After taking his order she then stared at him and glared at him as he walked away and was rolling her eyes as if she were mad at him. I then approached the counter and began to place my order, after...
Read full complaintCharges for order not received
February 20, 2021, at 5:47 p.m. CST, I attempted to place an online order to the Popeyes location in Blue, Springs, MO. The order indicated it was going to the location on 40 Highway, Independence, MO. I cancelled that order and tried again for an order in Blue Springs, but again, it went to the Independence store. I tried for 30 minutes to call Popeyes in...
Read full complaintOrdered food
I bought 3 chicken sandwiches plain and large fries I had to wait at least 9 minutes but it felt longer the staff did give me a free drink which was nice but when I got my food all the sandwiches had mayonnaise and pickles on them I'm just tired of getting my order incorrect I spend 17$ for only fries I just wanted to eat before going to sleep after a 16 hour shift
Read full complaintOrdering food
I ordered 3 chicken sandwiches plain and large fries I had to wait 9 minutes or longer the staff did give me a free drink but all my sandwiches had the mayonnaise and pickles on them so I couldn't eat them i'm just tired of going there and getting the wrong order again and again this is the 4th time
Read full complaintProduct was awful
Good evening, A customer for over 15 years. On 02/24/2021, about 6:15pm, a $22 purchase (spicy chicken sandwich with mac/cheese, 2 pc combo w/drink, and 3 pc wing combo w/drink. I had to have exact change due to lack of change, no problem. I live about 25 minutes from the location and was already tired. When I got home I was livid when I opened my order...
Read full complaintService
I visited the Popeyes in Albany Georgia at 1401 S. Slappy Blvd. on Monday February 22, 2021. I went through the drive thru. My order was taken and I paid. After I paid I was told to pull to the curb and someone would bring my order out. I sat and waited and waited and waited. While waiting I noticed that several cars behind me were told to pull over to park...
Read full complaintFood and management
Management would allow us to make separate order and rude at the same time. Store did not complete our order. Left out red beans. Would like better customer service than that if I am to continue pledging there.
Read full complaintAttempted theft
I was at your Capital Plaza location in Montgomery, AL and this is the only transaction I attempted on yesterday with my card. Someone attempted taking funds from my Turbo Debit card and their request was declined. When I asked for my receipt, (2/21/2021) I was told the receipt machine was not working. While waiting in line a young black male about 5'5 to...
Read full complaintThe complete meal was dry, over cooked and burnt
I went to the Colorado Mills Mall with my wife to do some shopping and I left her at the food court while I walked around. When I came back in about 30 minutes, she said there is a Popeye's and I said that I'd be right back. I stood in line waiting for my chance to order and when I got to the counter I started to order. I always get the same items when...
Read full complaintcoupon code
got a coupon code from popeyes on line, store in dillon sc # 11735 wound not take validation code is [protected] went to store 02/17/2021
Desired outcome: send good code tell me what happaned
cajun rice.
I have went many times to get cajun and they keep telling me they no longer are serving the rice. This is just uncalled for. Arent they known for the rice and the cajun cooking.. This is the popeyes in Bel Air. I go there exclusively for the rice and the cole slaw. What is the problem. This happened on 2/17/2021
Desired outcome: bring the rice back
This take out keeps giving wrong item
drive through last week 2/8 2021 in wilmington de 27 th corner I ordered spicy chicken 2 nd time in 4 weeks give me regular for the 10 box tried to call them, recorder is full no messages. I want some action margot mcdougall [protected] [protected]@gmail.com because this had happened before I checked again at payment to make sure the order is spicy, box wa...
Read full complaintProduct has been canceled.
2/14/21 I went to our halls popeyes store #13306 I ordered a family 12 pc with cajun rice & mashed /gravy, I was told you dont offer cajun rice so I changed it to slaw. But why not offer cajun rice lost my business that stuff makes the meal its great. I know a lot of people who are just like me. I really hope someone reads this I dont think this is a wise thing to do.
Read full complaintHorrible customer service
On the evening of 02/12/2021, I visited Popeyes | #2735 (25 S. Pickett Street, Alexandria VA). A young lady asked for my order, I told her I wanted to use my survey coupon. She sought assistance from VILDEN to ring it up correctly. Per VILDEN asking, I told him I wanted white meat and mild chicken. VILDEN then said the following: What else do you want? (I...
Read full complaintService from employees and manager
Just visited your location at 1711 N. Beltline Rd., Irving TX 75061 3pm placed my order at the drive thru. The young lady gave me a price. I told here I was not finished ordering. Gave her the rest of my order. When I got to the window, she gave me a price and I replied to her that it had to be more than that. I placed two different items... a combo and a...
Read full complaintLack of intelligence
Didn't give me the platter after I paid for it I called to tell manager he was very rude than hung up on me store 12145
Read full complaint6-2pc, 12 pc missing 3pcs ordering time 8:58 p.m. delivered @ 9:45 Popeyes #13266 order 63 Drive Thru
It was Tue. Feb. 9 @ 8:58 p.m. I ordered 6 - 2pc mild at Drive Thru window and payment at the window with my card being returned the cashier told me I would have a 15 min. wait, and to pull around to the other side of the store and park where the double doors were. After waiting for 20 min. I observe a male worker come outside and sit in his vehicle, door...
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