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Popeyes

Popeyes

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1 644 complaints
46 resolved 598 unresolved

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Popeyes reviews & complaints 1161 - 644

Popeyes complaints 644

Popeyes - horrible service

every time i go in this store my order is wrong either i dont get my biscuits my drink is wrong it is always something today for the 40th anniversary special i asked for half spicy half mild she said that could not be done im just wondering why since this store has opened they have been ghettoish i got my 8 pcs of chicken(spicy only) thru the drive thru no bag who does that and when i asked for a bag i got attitude and a bag too small for my chicken box i worked in a fulll service establishment but courtesy is courtesy wherever you go

S

Church's > Popeyes > Mary Brown's > KFC

When Popeye's came to Centerpoint everyone was so excited, I have always gone to the one at the Palisades so when you guys opened one in Centerpoint I thought great!!! Wrong every time I go I don't have the sauce I asked for that should come with the fingers or as the other customer commented my drink is carbonated water only or it's not the drink I requested or my three piece I paid for is a two piece and these teens have attitude out the wazoo, management in my opinion needs to be re-evaluated as well.

Popeyes - never going back

On 6/08/2011 we visited the Popeye's Chicken in Keller, TX. We placed our order in the drive thru and was asked to pull forward because they had to cook our order of Wicked Chicken. She said it would be 3 minutes. We pulled forward and waited for 12 minutes. They finally cam out with our order. I asked the manager why it took 12 minutes for what were told would take 3 minutes. Her response was "We had to cook your other order (chicken breast dinner) because they had given the last breast to a customer that came thru the dive thru after us". I said isn't it customary to serve the people that had paid first. She said "I am sorry but that is what happened". I asked if that is all she had to say and she said yes. I then told her that I would be contacting her corporate office. She said "That is fine, do what you have to do". I called Popeye's when I got home. I spoke to a customer service rep that took all the info. She told me that someone would be contacting me within 48 hours. It is now 6/15/2011. I still have not heard from anyone from Popeye's. I guess this shows the company's concern about their patrons (former now). We will never go back because of their lack of concern.

How was the chicken?

wow, that extra 9 minutes of waiting to stuff your face with nasty greasy slop must've been killer.


obviously someone made a mistake and gave it to someone before you by accident, and you felt the need to get a manager, throw a tantrum, call corporate...then come here and further make a fool of yourself. All that, and it was in June, and is now November.

Move on..

Popeyes - shorted on to-go orders

Ordered two $20 specials on takeout consisting of : 12 pcs of chicken, two large sides, and 6 biscuits per order. We received no biscuits and only twenty pieces of chicken. When the day Manager was notified, we had to wait ten minutes for him to arrive, the situation was explained to him, he offered no apology, no word whatsoever... He just turned away and said nothing further, but I told him that we would be contacting the Popeye's Headquarters, writing the Better Business Bureau and copying the local police and sheriff.

I

I purchased the family size order of chicken and it was so greasy that we couldnt even eat it !

We buy lunch one to three times a week for our work crew, when we have them move, build or otherwise do a big job in the field that takes the lot of them to do. . .

YOU WERE PROBABLY RUDE TO HIM, THATS WHY HE DIDNT OFFER AN APOLOGY NOR REFUND

Damn! You eat a lot of chickin.

I had my wife go, and even warned her against going to Popeye's because of similar problems in the past. . . So, today, I went to Popeye's, talked to the Manager directly, received nothing but rudeness, went to Bojangles (about two blocks further South on Blanding Blvd. on the right), spent $72 on three 12 pc takeout specials with three large items each and 1/2 gal of tea to go, and guess what, they had a supervisor double-check the order before giving it to me, even through in some extra gravy, honey, jellies, napkins, cups and plates at no charge and without asking. I am sending my compliments to their headquarters management now!

Caveat Emptor is never a good policy with takeout! It aways implies the customer is being cheated unless the customer checks the contents. A pig in a poke. When money is exchanged for a clear order a contract is made. When something less is delivered, the act is fraud or theft, especially when such is repeated, as is this case. . .

This isn't the first time. . . This store has a history. There would not be a complaint if management would own up to these errors and at least try to correct them, much less, try to make it right, which, they never seem to be able or want to do!

Always pack the contents of your to-go orders and double-check them before giving the order over to the customer. Obviously, this was not done. . . and it will cost y'all a good deal of business.

Oh boy. I hope you're trolling.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Popeyes - harassment

Verbal Harassment by owner. Not giving owed money for uniform return. Forced to quit by not giving enough hours and didn't pay over time for upto 2.5 hours.

Popeyes - undercooked chicken/sides missing 3 times

Have made 3 vivits to Popeyes (a new one just opened in Milford, Delaware) 3 times the sides have been missing, and the last one the chicken was sour and undercooked (13 piece). Went back and took...

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Popeyes - rotten chicken

Popeyes on Benning rd ne washington dc is a sorry nasty restaurant, The food there is rotten and don't have no taste to it.I have bought some Chicken from there and The Chicken was old and it was dry...

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G

Popeyes - did not complete my order

The Popeye's chicken @ 8732 s. stony island ave.placed my order on 6/10/11 got home part of order missing. called the manager she was very rude and said its not her fault and that she did not pack the order. that will be my last time for Popeye's if your the manager you are responsible for what your employees do first place i had to pull over to the side and wait for 15 min. that's was no problem.so the order should have been packed right with that amount of time to do so.so manager do your job and don't blame the employees.

[email protected] HWGA...come on...u know I'm right...no they don't have 30 secs to check their food...that only happens in a perfect world lol.

@HWGA sometimes people are in a rush and don't have or want to take time to do that...u figure a 15 min wait, it should have been right and they should have gave him something free for waiting (happened to me @ FKC the other night..waited long gave me free chicken)...but now that has happen, I'm sure they will check before they leave

Yes, check your food before you leave the lot or dinning area...I have that problem all the time with different places...especially Wendy's. But the manager shouldn't have been rude. What she should have said was to come back up, bring your receipt (with your stuff or without it the receipt would have sufficed) and could have gave you what was missing...problem solved (in the perfect world lol)

Even if the packer did make a mistake, you are responsible for not checking - but it is inexcusable for the manager to be rude.

Popeyes - poor customer service

I visit this Popeyes Chicken through the Drive-Thur and once I reached the window and payed the cashier she handed me my box of purchase with NO bag and when I asked her for a bag she rolled her eyes.

To bag Or not to bag that is the question?, If it's in a box do you really need a bag? Or do you just want to add more trash to your local City Dump?Hear tell they have this concept where you can actually eat your food inside so that you dont have to worry about that bag to place your box inside of, maybe that could be an option for you? And Jim after seeing the sign you posted i'm very glad they closed the Popeyes here, hard telling what else they are selling the public disguised as food, dont think that the majority of us are ready for the JALAPENIS CHICKEN POOPERS on the menu at that popeyes.Lol.

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The complaint has been investigated and resolved to the customer’s satisfaction.

Popeyes - I found a disgusting finger nail in the mashed potatoes!

On May 15th aound 6 pm I arrived at popeye's chicken and biscuits And ordered a 11 peice all dark meat chicken box, with that I had my pick of two sides which I ordered mashed potatoes and coleslaw...

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Popeyes - vulgar language from employees

Y family and I went into this location and when we entered the store we could clearly hear this dark skin black women just yelling out every cuss word she could find in her very limited vocabulary...

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The complaint has been investigated and resolved to the customer’s satisfaction.

Popeyes - quality decline

Recently had 3 piece bonafide from this location. The quality was very poor: cold, small chicken pieces that was not floured well ordered spicy but it wasn't, the biscuit was hard and cottony tasty...

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The complaint has been investigated and resolved to the customer’s satisfaction.

Popeyes - unhygienic service cleaner

I went to Popeye's last week for dinner and was disgusted that the service crew cleaner very unhygienic. My colleges and I purchased meals from Popeye's chicken in Cathay, tables was unclean when I was about to sit, I noticed the chair and table had tomato stain and oily stain on it, I wave at a bum Chinese service cleaner with brown long hair sticking out form his jockey cap and he noticed, but he was chatting with another service girl and pretend not to see us,
After waving for sometimes, he approach us with a glum look on his face and mumble in Chinese, if you don’t like the service here your all can go elsewhere and when he clean our table by using those left over tissue papers. If Popeye’s chicken going to run a business as fast food then you should have decent people to handle the jobs, not Ah Beng!! My colleges and I will never go there again and I will let all of my colleges know as well.

Wow! That is a racist complaint! However, take it from me...you are eating Popeye's Chicken...A healthy experience can't be your main concern!

Popeyes - bad service

My Son and I went to popeye's (#4925) on february 28, 2011 for lunch and waited 20 minutes to get our food along with other customer's who had been waiting in the restaurant as well as the drive thru. We were waiting on bisquits, which they ran out of, so they did give us an extra piece of Chicken, but the chicken i had was very overcooked and I didn't enjoy the meal at all. I didn't feel like going back to the counter to complain because I had already waited 20 minutes. That is very unacceptable waitng for 20 minutes and not to mention running out of bisquits.

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The complaint has been investigated and resolved to the customer’s satisfaction.

Popeyes - bait and switch

Manager, sandra jones did a bait and switch on the specials they were offering. Substituted dark meats for light meats to save themselves cents! When confronted with it, she offered no appologies or...

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Popeyes - air condition broken

I went to order some chicken at the popeyes nearby my home and when I entered into the place it was like over 95 degrees temperature in there and the doors are closed no air ventilation and waiting on a line that taken me at least 15 minutes of waiting to order. When I finally reached the register I complaint to the cashier how it is very dangerous for the customers to be waiting on line this long and no air condition. I also explained to her that she shouldn't be working under these conditions. So I complaint to the manager in charge that day and he quickly opened up the doors open and explained that the air condition is broken and he made several calls to refrigeration but haven't get a response. How do owners still operates without any refrigeration working but still can cook food. That's when food poison comes in. I really felt uncomfortable eating their food now so I ask for a refund back on my card. Since I paid with credit card (Bank card) but he refuse to give me a refund. So here I am. Hot sweaty hungry feeling my asthma coming on and this man just gave me hard time. Was this professional ??? I felt so disgusted walking out of this place.

S
Nov 28, 2008

I went to popeye chicken in harrison nj on november20 2017 to order a fried turkey I was told that the order came with two sides and the contract said the same. On wednesday nov26, 008 to pick up the turkey the lady stated that she used acontract that was two years old and this order comes with no side the first contrsct stated that it came with the two sides. I am a very faithful customer at popeye and this was very wrong its called bait and switch thats againt the law. Ihad to pay 40.00 dollars for aturkey with no side. Thank you in advance for all help

Popeyes - i'm thinking that popeyes isn't too interested in happy customers

I ordered a 5 pc. chicken dinner special for $7 and was surprised to find it included 2 wings. Fairly chintzy of them. I don't care for wings, so when I immediately asked for any other pieces instead of wings I was told "they can't do that". I'm thinking that Popeyes isn't too interested in happy customers, so, I'm not going to bother with them again.

Popeyes - tries to make every penny they can by charging for everything, substitutions, extra sauce, cut for water

I know the local Popeyes tries to make every penny they can by charging for everything, substitutions, extra sauce, cut for water, not allowing outside food or drinks so no kids sippie drinks or...

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Popeyes - chicken was not fully cooked

I brought chicken from popeyes there 2 - days ago and the chicken was not cooked preoperly it was half done amd I got sick and thrw up I did not go to the hospital because I love pop eyes and eat there ball the time. All I want is my money back. I bought two ten piecies at broadway and myrle in brooklyn

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The complaint has been investigated and resolved to the customer’s satisfaction.

Popeyes - shift manager very rude

I arrived at popeye's at approx 1:45 pm and went inside to get food to go, I had ordered the promotional item Which is the shrimp tackle box. The cashier told me that they were out of the shrimp...

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The complaint has been investigated and resolved to the customer’s satisfaction.

Popeyes - bad service

We placed an order at the drive thru which should have been our first clue just to leave. It took us repeating our order 5 times before they claimed to have it correct, then when we get up to the...

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