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CB Fast Food Chains Popeyes 1709 US 9, Clifton Park, NY, 12065, US
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Popeyes
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Popeyes

1709 US 9, Clifton Park, NY, 12065, US
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1 complaint
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Working hours
Mon
10:30 am - 11:00 pm
Tue
10:30 am - 11:00 pm
Wed
10:30 am - 11:00 pm
Thu
10:30 am - 11:00 pm
Fri
10:30 am - 11:00 pm
Sat
10:30 am - 11:00 pm
Sun
10:30 am - 11:00 pm
ComplaintsBoard
J
5:52 pm EDT

Popeyes - Extreme wait time and incorrect order

My wife and I tried the new Popeyes in Clifton Park, NY, for the first time today. My wife and I went in at approximately 11:55 am. My wife and I placed our order at the counter and the cashier appeared to be new as she had to ask another young lady several times which keys to hit. I understand this can happen when a new store opens up with new young workers. Having kids around that age of the workers, I try to put my kids in their place and be patient. The store was not busy (three people in line at counter and a couple who came in to pickup online orders. I placed my order at 11:58 am. At approximately 12:10 pm, a young lady who I think may have been the manager asked me for my receipt. At 12:12 pm, the cashier asked me what I ordered and I told her you took my receipt. Our food was finally ready at 12:13 pm. What really bothered me was that several of the employees in the back were basically standing around and only one appeared to be working. When I sat down I saw the order they gave me was for the surf & turf rather than the shrimp box combo I requested. This store needs better management. As a first time Popeyes customer, I don't think I will ever go back to a Popeyes Store again.

Desired outcome: Explain to me why I would ever go back to Popeyes.

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