Popeyes’s earns a 1.2-star rating from 9 reviews and 1322 complaints, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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I purchased an order on 1/03/2024. Store # 13156 on Telegraph Rd in St. Louis, mo. I paid $35.21 for food we could not eat. It was overcooked and dry as though it sat the for hours. I don’t usually complain but this was the second time this has happened at this store. I ordered mild chicken and white meat. It was all dark meat. Mash potatoes barely had...
Read full review of PopeyesChicken sandwiches, and the general customer service.
Every time I go to the restaurant something is wrong, either wrong order or I get clearly old food with hard bread and turning mayo also the customer service is sub par 1 the staff are rude and inconsiderate. 2. the employees at Popeyes in tooele have no respect or concern for health and oe service. 3 I have called numerous times upset and I only get if...
Read full review of PopeyesMy son hasn't gotten paid for working for you in over a month
My son has worked there for a month and they still haven't paid him... I've reached out to corporate but they are a joke who never reaches out to you... I have now filed a claim with the texas state attorney general's office. I have also filed a claim with the texas workforce commission. I have also filed a complaint with the u.S. Department of labor. My...
Read full review of Popeyes and 1 commentAn employee would not take two orders at the drive thru and lied and said they didn;t do that.
An employee told me that they didn't take two orders at the drive thru. I asked when they started that and she said it had been like that a long time. She told me if I went to another store it was the same way. I said I couldn't believe that they couldn't take two orders. She rudely said good night mamam. I said I wanted to talk to a manager and she said...
Read full review of Popeyes12 piece wing dinner
Good evening, My order # is 62 (13177), I went through the drive thru on 3411 Camden Road in Pine Bluff, Arkansas 71603 at 7:10 on 12/31/23. I ordered the 12 piece wing combo with half sweet and spicy and the other half was garlic parmesan, I didn't check my order before I drove off but when I got home and opened the order there was 2 packages containing...
Read full review of PopeyesI was discriminated by the employee(s)
I felt completely discriminated and insulted by the fact that the total size of my 3 piece meal does not even amount to the size of a single piece chicken. The restaurant clerk blatantly picked out the most minuscule portion for my meal. I ordered the 3 piece meal along with 6 wings for around $18 which should reasonably support enough food for 2 ppl...
Read full review of PopeyesCustomer service, lazy manager (Sarah) dirty lobby, gross food
I was at Popeyes yesterday and it was awesome, great service, clean restaurant, Awesome! So, I took my son there today. We came in and the young man greeted us. Friendly, good service. He was running front counter and drive thru although there were other employees available. I got a three-piece meal, and he got a nugget meal. We were called to the counter...
Read full review of Popeyes3 piece chicken tenders with side and biscuit
Went to drive thru had a coupon for $5.69 3 piece chicken tenders side and biscuit. First they were out of Cole slaw and it’s 7:55pm you’re open till midnight Cole slaw is my favorite side I got mashed potatoes. Got to windo everything was fine but didn’t ask if I wanted any dipping sauces. Gave me 7 ketchup packets and 3 hot sauce fire packets ? Why? Got home 2 of the tenders weee rubbery 1 was good mashed potatoes were good and the biscuit was great I don’t like rubbery chicken and do the employees care about there jobs? You’re out of Cole slaw? They should be making some more you got 3 more hours and wasting your condiments. That’s your loss but they should have asked what sauces I wanted . They did give a plastic spork and 1 yes 1 little napkin I will never go back to Popeyes just for the fact you didn’t have my favorite coleslaw bye bye
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Time clock issues customers have to deal with
I’m so sick of coming here just to be stopped way before the window every time so their “clock” don’t run up. Then, when you get to the window, they tell you there will be a wait and you must now pull up and wait again on the other side of the window! Why does these naive restaurant owners put these time clocks? Because this crap happens at EVERYYYY SINGLE...
Read full review of Popeyeschicken dinner 8 pc
Went to Popeyes 2301 Jefferson St Joliet [protected] 1. 8pc chicken dinner was incorrect. Cost me $29.62, 2. The only thing that was good was the mashed potatoes. 3. Chicken was overly done whereas I thought I would break teeth trying to chew. I had to pull it apart to find any meat. It was just hard as a rock. 4. The biscuits were half the size...
Read full review of PopeyesSpicy chicken sandwich
I asked for 2 spicy chicken sandwiches no pickles and I'm handed 2 classic ones... I politely tell them that I asked for spicy and they have me classic and they go remake it. They hand me 2 sandwiches and I trust that they fixed the issue but they didn't, they mixed both regular and spicy. I learned now that I have to double check each time I go to any of...
Read full review of PopeyesManager
The manager not only got my order wrong over charged me he still had the nerve to say it was my fault for not paying attention. He has the worst attitude second time he says he is doing all the work and can’t deal with people not knowing the menu. This manager is rude and disrespectful and need to be fire. What manager tells a customer next time look at the...
Read full review of PopeyesGhost pepper hot wings
On december 2, 2023 approximately 10:13 pm. Ordered through the drive thru a 12 piece Ghost pepper hot wing box like we normally do. Not only did we have to sit in the line 30 to 40 minutes when there was 2 cars one in front of us. I made the comment to my passenger they must have had to go collect chickens for their wings. Once we pulled up to the window...
Service at 8100 Manchester Rd., St Louis MO location
1. The person taking the drive through order could not understand me. I had to repeat my order four times,
2. The person at the service window couldn't operate the point-of-sale system and had to have a manager assist them.
3. The manager asked (again) what I had ordered so she could input it into the system.
4. I waited a few minutes after paying. The manager came back and asked me to park and they would bring my order to me.
5. I waited 15+ minutes in the parking spot.
6. I went into the store to check on my order. One of the cooks said they were preparing the food.
7. The manager then filled my order from food that was already in the storage bins. So, it was not in the cooking process,
8. I did not receive what I had ordered. (I received french fries instead of red beans and rice)
9. I was given a cup to fill my drink from the instore dispenser. There was no ice in the machine. I went back to the food line and received ice.
10. There were multiple employees standing around in the store visiting or on their cell phones.
11. When I returned to my car, an employee (in uniform) was in a car parked behind me. Two employees (in uniform) were talking to her. I had to ask them to move. I felt threatened and intimidated.
I enjoy food from Popeye's and have eaten at your store many times. But this was a terrible experience and I do not plan to eat at Popeye's again.
Claimed loss: Refunding my meal cost would be appreciated.Warren Graeff231 S Bemiston Ave.Suite 325St Louis MO [protected]-955-3951
Desired outcome: Teach employees at this location how to use your point-of-sale system and provide customer service. Or fire all of them and get new staff.
Two can dine chicken deal
I ordered the two can done for $10.99 on 11/30/23. This deal comes with a wing, two legs, a thigh and a breast along with two sides. I opened my box to find a leg and three thighs and a breast. This is unacceptable for many reasons. Typically, I eat the wing and legs and the rest my children eat. This was dinner for tonight and o was only able to eat one...
Read full review of PopeyesNo biscuit and manager said not his problem when ask if its all there
Order on line and went o pick it up ,ask the guy if its all there ,he said I guess ,I didn't pack it .so I ask again if its all there, he said not my problem , got home.and no biscuit with my combo meal .this is wrong to tell someone its not my problem .So on that note I will not come back to Popeye on 34ave and green way in phoenix AZ and I'm letting everyone know on Facebook. He was rud.
Read full review of PopeyesPopeyes customer service
On 11/26/23 at 5:36 At the Popeyes in Denton Tx I ordered food the female that actually took my order was really sweet so as I got to the window I was looking to see her giving me the food, but instead I was greeted by a rude guy when I say “rude” I mean very aggressive he practically threw my food in my hand RT ogling his eyes and everything. I can’t lie he actually hurt my feelings because I didn’t do anything to warrant his attitude. I had to ask him a question but I decided not because he was huffing and puffing like I was bothering him
Desired outcome: A different worker to do the window because I no longer want to visit that par
Springfield Missouri both locations
What is going on with all your Popeyes in Springfield Missouri? The chicken is good. There is no complaint there but every time I order checked in whether it’s noon or 6 PM they’re out of chicken tonight. I called in an order for 645. I was there at 6:45 PM and they told me be a 12 minute wait because they had other people ahead of me And I said why call it in if you’re not gonna fix it or give it away that makes no sense so I went to the other Popeyes on Glenstone and now I’m sitting at a 15 minute wait because I have no chicken and it’s 7:00 PM it really makes me mad because it’s not just a one time thing it’s every time The person ahead of me ordered the sandwich and they told him they were out of sandwiches and he drove off. You guys need better management or something I don’t know but you’re losing customers I’m sure.
drive thru problem
When 2 the popeyes in orange city fl and when 2 walk in but the door was look and then when 2 the drive thru and I said I had coupons that why I go iside so I can give them instead of having 2 explain all that so the girl give me a hard time got 2 the widow and give my coupons 2 a guy and pay them 4 the order he 4 me 2 park upon waiting they never came out so when 2 the lock door an showed my order paper he came back as a did give a [censored] comment... an then he rise his hand like he was going 2 make a problem ... This happen in orange city fl pop eyes on enterprise rd orange city fl...
No offense. But this is very hard to read.
Customer intimidation
On 11/16/23 at approximately 7:00pm my family ordered for dine-in at Popeye's store number 14375 Hanover, PA. Our order came out in small increments. Once it appeared that they had finished giving us our order, we realized multiple items were missing. The mannerisms of the assistant manager were less than accommodating and were more accusatory in nature...
Read full review of PopeyesOverview of Popeyes complaint handling
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Popeyes Contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 2 2 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 10 10 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Popeyes contacts
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