Popeyes reviews and complaints 1
View all 1301 complaintsPopeyes - Your app is scamming people. Inability to select items. Free item dropped off the order
You have the Weekend Wings Special. Buy a six-piece, and get another for $1.00. I tried to select it through the app on Friday, January 12th. The banner would not respond, allowing me to select the item to order.
In am attempt to take advantage of offers in the app, I then selected the 12 piece and a free chicken sandwich. The app allowed me to make the selection. I verified my order prior to submitting and confirmed that the chicken sandwich was included. I had planned to have the sandwich for my lunch the following day. However, when I arrived at the restaurant, the employee informed me that my order did not include a chicken sandwich. I reviewed the order in my phone, and the chicken sandwich had indeed dropped out of my order. The ONLY reason that I paid $13.05 for the order (12 wings) was because I was getting a free sandwich with it.
Then atop of your app cheating me out of food, and not allowing me to select what I had originally wanted to order I could not complete the survey. Your survey required a long survey code that was not on my Mobile Order receipt. Thereby disallowing me to provide feedback about my order, and I would not be eligible for the 2 pieces of chicken and biscuit for purchasing a large drink; the reward for completing the survey
Claimed loss: Free Chicken Sandwich, which was on my order when I submitted it. Free 2 pieces of chicken and biscuit when I purchase a large drink (survey reward).
Desired outcome: The FREE Chicken Sandwich.t Also, the reward for completing the survey, that your site would not allow me to complete because the information was not on my Mobile Order receipt.
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