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Morrisons Customer Service Phone, Email, Contacts

Morrisons
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groceries.morrisons.com
groceries.morrisons.com

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1.1 592 Reviews

How responsive is Morrisons's customer service?

14 Resolved
575 Unresolved
Very poor 🤒
We don't know much about how Morrisons handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Morrisons and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Morrisons reviews and complaints 592

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Newest Morrisons reviews and complaints

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2:44 am EDT
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Morrisons Service station £100 charge

On thursday the 21st march 2024 at approximately 8-45 I used your petrol station and to my utter disbelief i’m absolutely disgusted that you are able to take this amount of money £120, for £20 worth of fuel at your pay at the pump, i’m a 76 year old lady with difficulty walking the reason I use the pay at the pump is for my ease and convenience, your company morrisons made me go overdrawn on my bank account and today the 26th of march 2024 is still not back in my bank account, I am unable to use my debit card you have caused me a great hardship, and embarrassment

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1:34 pm EDT
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Morrisons Cigarettes pricing

Morrisons Petrol Station (allegedly) Embassy cigarettes £18.10 a pack across the road Morrisons main store £16.50 a pack Morrisons Website £16.50 a pack called store manager was oblivious, but told me it’s not a Morrisons Petrol Station, strange that one massive Morrisons totem outside with fuel costs etc, Morrisons signs daubed everywhere with save this and save that with you got it Morrisons, staff in Morrisons uniforms, bit of a theme going on here, main one being ripped off by Morrisons or is it Morrisons no one knows signs give it away maybe

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6:12 am EDT

Morrisons Not login out

I’m so unhappy with Morrisons Iv been with you ever since you opened I’m a pensioner and disabled I order every Friday this week I had no shopping at all due to I cannot checkout Iv been ring for a week. I cannot edit my orders Iv lost my £34 pound velcher Iv lost it due to not getting shopping this week I rang about a dozen times with not help at all I don’t want to leave you but I cannot keep doing this. Can you help. I need home delivery I’m so upset thanks

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Is Morrisons legit?

Our verdict: Complaints Board's thorough examination reveals Morrisons as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, Morrisons stands out for its commitment to quality and security. Clients considering Morrisons should delve into its customer service record to gauge compatibility with their expectations.

Morrisons earns 91% level of Trustworthiness

Perfect Trust Endorsement: Morrisons achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Morrisons. The company provides a physical address, 4 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Groceries.morrisons.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Morrisons as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Morrisons has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 589 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Groceries.morrisons.com is being iframed, Iframes can be used for legitimate, For example, iframes can be used to embed third-party content such as maps, videos, or advertisements, which can enhance the user experience.
  • Morrisons protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Morrisons has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Morrisons. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:12 pm EST

Morrisons Morrisons whole milk

Hi I purchased 2 x 4 pints of Morrisons whole milk from a store in Colchester, on the 2nd Feb, the date on them is 5th Feb, I used around 1 pint on the same day 2nd Feb, I came to use it again today 3rd Feb and it has gone off, I though oh well it’s happened, so I opened the other bottle, exactly the same, it’s a lot to lose and just say oh well, please can you refund me. Please see attached pics

I was collecting something from Colchester and I popped into a Morrisons on the way back that I saw, I can’t tell you the name of the store

Claimed loss: 2 x 4 pints of Morrisons whole milk

Desired outcome: Refund please

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4:57 am EST
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Morrisons Morrisons the best ‘thick cut’ smoked back bacon

This allegedly ‘thick cut’ smoked bacon is so thin that it tears as it is taken out of the packaging and cannot possibly be described as ‘thick cut’. It is about 2 millimetres thick and the company would be hard pressed to cut it any thinner. This is at least the second time I have found this product to be misrepresented in this way, so it is not a ‘one off’ production error.

Desired outcome: If selling bacon described as ‘thick cut’ ensure that it meets the product description. It is currently being sold under false pretences.

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3:23 am EST
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Morrisons Location in store of confectionery, crisps, fizzy drinks etc

At the BILLINGSHURST store, I have noticed that you are not complying with the law regarding the position of confectionery, crisps, fizzy drinks which line the aisle leading up to the check out counter in store. This has been apparent for a long time since the store opened. I would like to see this change. If you refuse, I will be reporting it to trading standards.

Helen Rankin

Desired outcome: As above

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8:37 am EST
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Morrisons Toblerone

I have today bought a toblerone from

Parkgate Rotherham. I don’t live nearby and therefore it’s a trek for me to return to the store. I also bought this for a present and the box is battered, ripped and sellotaped back on. This has torn the foil paper inside.

I haven’t got time to return this before the persons birthday. It’s looks really bad giving that as a gift, especially when toblerone is so expensive and the internal packaging has been compromised

Claimed loss: £5

Desired outcome: Refund

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9:14 am EST
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Morrisons - Management/first aid and health and safety in the cafe

On Thursday 18th January 2024 at approximately 12 noon, myself and my friend were sitting in the cafe at the Morrisons store in Abbeymead Gloucester, finishing our lunch, when a member of the cafe staff walked past with and tray and fell over the floor which was taped up and in a dangerous condition. She dropped the tray and I immediately got up to help...

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8:50 pm EST
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Morrisons Online shopping milk

My groceries were delivered this evening buy a courteous driver I unloaded the shopping and he left when I came back in the 4 litre milk bottle was split on the Otto all over my goods on my worktop and my kitchen floor had to throw the bottle in the in not the drivers fault just more than likely how it was packed,delivery was 20.30 hours today the 17th January 2024

Claimed loss: New bottle of milk

Desired outcome: Replace milk

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11:53 am EST
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Morrisons Savings stamps

Bought x40 £1 savings stamps from Bathgate West Lothian on 3rd January 2024 for use at Christmas 2024 but stamps state they expire on 31st March 2024 see attached copies of proof of purchase as well as a copy of some of the stamps . As the stamps would have expired by the time for use for which they were purchased, I would anticipate confirmation that Morrsions would either replace with new and appropriate ones or agree to honour these.

Desired outcome: Written confirmation that they would be honoured at Christmas 2024

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9:18 am EST

Morrisons Petrol authorisation charges

I filled up this morning in Morrisons garage Cromer with £20.01 then went to do my shopping which I was unable to pay for due to the self service pump taking £100 - nowhere on the pump or the forecourt does it say that Morrisons will take £100. I have spoken to customer services who day there is nothing they can do and it can take anything from 24 hours to a week to return

I now have no way of paying for my shopping to feed my family, and the bank won’t return it as the merchant (Morrisons) has the money. I will need this money returned today in order so that I can pay for my shopping. You need to ensure that there is adequate signs up in the forecourts to alert people that you will do this. Please ensure that my money is returned to me today

Claimed loss: £100

Desired outcome: For my money to be returned immediately and to be compensated for the stress of not being able to feed my children tonight

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4:07 pm EST
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Morrisons - More autumn collector

We had a problem with the Autumn Collector when the More card scanning in the local Morrisons store was not working on the 8th Oct and so we could not complete the 3rd week to meet the criteria to get the 17,000 points. After several failed attempts to contact the service centre by phone - no response - I finally got through, the rep said he would send an...

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9:11 am EST

Morrisons Hot food specifically chilli cheese bites

I went to Morrisons Bathgate yesterday and I am extremely dissappointed in the chillie cheese bites as there was no chillie or cheese in any of them it literally just tasted like the batter I did get it to go as I needed something while a was out but to then have it be hollow was disappointing I know this can’t always be helped but for it to be every one of them

Claimed loss: Would say some of the money and the emotional power to live

Desired outcome: Just want to make sure it is taken into consideration

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6:23 am EST
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Morrisons Online customer service

Called 1st December and spoke to Amanda at customer services at approximately 11.07 am. My husband went to customer services in store to say I was poorly and he didn’t have my phone and the the more card app, they advised that they can’t add this to the account in store but ringing in they will be able to.

Amanda said it wasn’t possible to do this, I said it had been done for me before when the cashier said my card had scanned but it hadn’t. Amanda told me in that instance it was ok to add the receipt total to my account but not this time as I didn’t have my phone in me! I’m disappointed to say the least we are told one thing in store and another in the phone. She didn’t want to help me at all. If I go to Tesco and have forgotten my card or app they will add it in straight away. This is not great customer service or policy. I have supported the great park shop since it opened and am upset. Rachel Charlton

[protected]@gmail.com

[protected]

Claimed loss: £38.44 to be addedMore card <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> 336

Desired outcome: To have the above value added to my account

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5:17 am EST
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Morrisons Customer care

Good morning I wish to log a complaint about the treatment I received at bishopbriggs store Monday 22/11/23. I returned to the store when I realised I dropped my InPost parcel in the car park. I was told that 2 ladies brought it in but they were turned away, assistant told me that they weren’t responsible for my parcel. I asked why not it’s lost property and surely if found on their premises they should hold onto it. Parcel was addressed to the lockers at Morrisons so no name or address was on it. After days of posting on social media reporting to police etc I’m still eithout my £65 pair of Victoria’s Secret pj. I hold mortisons at fault here for not taking it in or at least logging details

Claimed loss: I have not claimed losses as the sender is not at fault.

Desired outcome: I think Morrisons should compensate me

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Update by Mmb58
Nov 30, 2023 5:18 am EST

I did log my details with the store and the police lost property

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1:55 pm EST
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Morrisons Grocery collection

For the last few weeks I have collected shopping from you as we have received vouchers. Every week I either have to throw groceries away or put them in the freezer. Always either out of date or close to date. Had to throw 2 pies out of 4 today from a shop I collected on Saturday 25th. Use by dates are 25, 27, 29 Nov and 4 Dec. You are selling stuff that is out of date.

Claimed loss: Money back. But this happens every week for the last 5 weeks with different items.

Desired outcome: Stop selling out of date goods

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4:13 pm EST
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Morrisons Shopping in store

On Monday 27th Nov at approx 7pm I was shopping in Morrisons store in Bishop Auckland. When I came to pay there were no tolls open and I had to put over £150 worth of shopping through the self service tills. This is the 3rd time recently this has happened. My 87 year old father has to stand around while I put my shopping through, the seats are at the opposite end of the store. The scales area is not big enough for all the shopping. Your facilities are not fit for purpose. And additionally your Christmas shopping promotion is rubbish. I have shopped in this store for the last 25years and I am seriously thinking of just going to Tescos

Desired outcome: Tills open to serve customers.

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8:25 am EST
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Morrisons - Fuel

My partner and myself have been shipping at morrisons for well over 30 years and my parents before whilst we were children. We both have morrisons cards and always scanned the card and claimed points them morrisons stopped that so no point scanning the card we were told as you don't get points which was true... Today after spend hundreds of pounds at...

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7:05 am EST
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Morrisons Delivery

Delivery was due on the 5/11 between 19.30 and 20.30 but it never arrived even though we had a message from the driver to say it was on it's way. Checked our bank account on the 7/11 and no payment was taken by Morrisons. So we placed another order to be delivered on the 8/11 and this was delivered. Checked our account next day and Morrisons had taken the amount which is their normal practice. But on the 13/11 Morrisons decided to take £97.77 out of our account for the delivery on the 5/11 that never arrived. Have e-mailed and phoned customer services on numerous occasions about tis situation but never get a reply although they say they will respond. We are no going to take them to small claims court as me being a pensioner cannot afford to give away money for goods we never received

Desired outcome: refund and apology

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11:45 am EST
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Morrisons Petrol station

I have visited the petrol station at Morton park Morrisons, Darlington on two occasions and feel I must bring my concerns to your attention.

I have a skin allergy and must wear gloves when filling up my car with petrol, why do your petrol stations not provide gloves or have the sanitation pumps filled up? When asking a member of staff on each of these times I was told they didn’t have any and was thrown a load of paper towels. From a health and safety point of view this is not good enough. If I have a skin break out I know who will be to blame. Please look into this issue as I’m sure I am not the only one who likes to have gloves and sanitation provided

Desired outcome: For someone to acknowledge my complaint

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Morrisons In-depth Review

Website Design and User Experience: The website design of Morrisons is clean and user-friendly, making it easy to navigate and find the desired products. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Product Range and Availability: Morrisons offers a wide range of products, including fresh produce, groceries, household items, and more. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Value for Money: Morrisons provides competitive prices and offers good value for money. The prices are often lower compared to other supermarkets, and the quality of the products justifies the cost.

Delivery Options and Efficiency: Morrisons offers various delivery options, including home delivery and click and collect. The delivery service is efficient, with prompt and reliable delivery times. The website also provides real-time tracking of orders.

Customer Service and Support: Morrisons has excellent customer service and support. The staff is friendly, knowledgeable, and always ready to assist with any queries or concerns. They provide prompt responses and strive to ensure customer satisfaction.

Quality and Freshness of Products: Morrisons maintains high standards of quality and freshness for its products. The fresh produce is of excellent quality, and the packaged goods are well within their expiration dates.

Loyalty Programs and Promotions: Morrisons offers a loyalty program that provides exclusive discounts and rewards to its members. They also regularly run promotions and special offers, allowing customers to save money on their purchases.

Sustainability and Ethical Practices: Morrisons is committed to sustainability and ethical practices. They source their products responsibly, support local suppliers, and have initiatives in place to reduce waste and carbon footprint.

Online Ordering Process: The online ordering process at Morrisons is straightforward and hassle-free. The website provides clear instructions, and the checkout process is quick and secure. Customers can easily customize their orders and select delivery or collection options.

Returns and Refunds Policy: Morrisons has a fair returns and refunds policy. If there are any issues with the products, they offer hassle-free returns and provide refunds or replacements promptly.

Overall Shopping Experience: Shopping at Morrisons is a pleasant experience overall. The website is user-friendly, the product range is extensive, and the prices are competitive. The efficient delivery service and excellent customer support further enhance the overall shopping experience.

Comparison with Competitors: Morrisons stands out from its competitors with its competitive pricing, wide product range, and excellent customer service. It offers a strong alternative to other supermarkets, providing a satisfying shopping experience.

Customer Reviews and Ratings: Morrisons has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive prices, and efficient service. The overall satisfaction level is high.

Pros and Cons of Shopping at Morrisons: The pros of shopping at Morrisons include competitive prices, a wide product range, excellent customer service, and efficient delivery options. The cons may include occasional out-of-stock items and limited delivery slots during peak times.

Recommendations and Conclusion: I would highly recommend shopping at Morrisons for its user-friendly website, competitive prices, wide product range, and excellent customer service. The overall shopping experience is satisfying, and the quality of products is commendable. Morrisons is a reliable choice for grocery shopping.

How to file a complaint about Morrisons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Morrisons. Make it specific and clear, such as "Overcharged for groceries at Morrisons" or "Poor customer service at Morrisons bakery."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or branch of Morrisons involved.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Morrisons employees, including names or descriptions if possible.
  • Details of any transactions, including receipts, product names, and prices.
  • Steps you have taken to resolve the issue with Morrisons, including any communication with their customer service.
  • The company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: Attach any relevant documents, such as receipts, photos, or email correspondence, to support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Morrisons. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the details are correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Morrisons on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your email and ComplaintsBoard.com account for notifications related to your complaint or review.

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Contact Morrisons customer service

Phone numbers

+44 345 611 6111 +44 345 322 0000 More phone numbers

Website

groceries.morrisons.com

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