My partner is (Was... I'll come to that bit) a team leader on a fresh counter. She stepped down, only to find that the 3 staff members in 3 months that replaced her all walked due to the pressure - so she stepped back up. She has a team of - and I don't know how to say it in pc terms so I apologise - total #s who look like they have trouble to remember to breathe - and the senior management treat her like total dirt. It came to a head a few weeks back when she just totally lost it after working some 70 hours the previous week - no day off in 4 weeks - and walked out. I went and had a "chat" with the sm who basically told me that she was a liability. However, she returned to work and nothing was said. Until this week. Apparently, since then she has been demoted (With no being told, no meeting, disciplinary, nada) since the day of her "episode" and as such she's no longer being paid at a tl rate. Which was news to her considering she had been working like a slave and doing all the extra hours that were required of a tl (With no overtime!)
Sorry to rant and sorry if its a bit long going but I have to say, I work for a rival company and I think the tools that run the particular store are totally incompetant, rude and arrogant. They have no concept of the term "staff support" and they believe that anyone who comes to them for help is showing signs of weakness. I hope the company goes belly up, because all of the staff could do so much better than work for these gangsters!
The complaint has been investigated and resolved to the customer’s satisfaction.