Morrisons
reviews and complaints

Order number [protected].

Hello.

I had an order booked between 6 and 7 pm this evening and have just had a email to say the driver has called but there was no answer. This is totally untrue .. as I have been sat here next to the front door for the last hour!

I took an afternoon off work to take delivery and now I have been told my money won’t be refunded for 3-4 days!

I am a single father and don’t know how I am now supposed to magic up another £60 to purchase my shopping!

This is an absolute joke and I will not be using Morrisons ever again … nor will any of my family and friends! I don’t know how I am supposed to manage now until I receive my refund and the whole experience has been a joke.

I am also going to complain to Trading standards and ombudsman and take this as far as possible.

Regards,

Mark Salloway

My mom and dad have their shopping delivered by yourselves and yesterday half their shopping was damaged by a bottle of milk, which was in a bag with too many items. The bags are filled up too much and are too heavy for my parents to carry. On the delivery details it states that they are elderly. We decided to use Morrisons delivery service as my parents are housebound. Most times, the bags are too full to be carried from the front door to their kitchen. Do the packers and delivery guys see any notes added to my account?

If this keeps happening then we will use another supermarket delivery service.

With the shopping being damaged why wasn’t anther van used to bring replacement articles out? The delivery driver tried to call customer services but they didn’t answer. They shouldn’t have had to do this the warehouse should be made aware of this and replacements should automatically be sent out through the driver contacting the warehouse

Date of delivery 9.11.2023

Beware of Morrisons Sheldon near Birmingham. I’ve just found 4 cases of incorrect pricing on our shopping receipt. I used a Morrisons card to gain the advertised discounts as displayed in store but the discounted price did not appear on the receipt. It is not known how many other offer prices have not been uploaded to the till system. Thankfully Customer Services were able to refund the errors but I wonder how many customers just assume they’ve paid the offer price? I’m currently investigating with head office to ask if it’s deliberate policy but it’s definitely my last shop ever at Morrisons.

I went to pick up a parcel from very and they were closed 9.30 went

back at 11am closed went back 12.30 pm close phoned and they said the would be open @ 1.30pm went back and the machine was out of order so can’t pick up my parcel when asked when it will be working the answer was I don’t know

Not happy as it is a 20 min walk for me each way

I have always liked taking my mum to Morrisons cafe. It Used to be good quality, affordable food in a nice surrounding. On the last few occasions we have been to Morrisons bulwell. however on 2 occasions we have looked for a table and then not bothered due to the state of the place. The cafe has been disgustingly dirty and untidy. Half eaten food plates piled up on tables. 08/11/23 I counted dirty 7 tables. Which made the cafe smell and did not add to a comfortable environment to have a coffee. I understand that it should be the customer’s responsibility to return used trays, but that clearly doesn’t happen there.

Sadly there seems to be No pride I the place anymore. Disappointing.

I went in for some lunch today I ordered the self check out as the que was way back, the machine wasn’t giving out receipts so when my food came up I had to explain myself before my food was given to me, then I realized it didn’t come with a knife and fork, when I found someone to ask where they were I had to wait for more to be bought out, I waited 12 minutes (in the mean time my food was getting cold at the back of the store) folks never came out so had to use knife and spoon, tried eating my dinner like a 5 year old when finally gave up as it was cold anyway, the boy on the till was also having to clear and clean tables, and take orders out so you can imagine the chaos, half the tables couldn’t be sat at, the que at the till was getting longer and longer people where walking out, I get places are sometimes short staffed but if that’s the case stop taking more orders than there are tables to cater for

Today 26th October 2023 I purchased I a tin of Chorizo and Butterbean soup from Morrisons in Ecclesfield, Sheffield. When I got home I emptied the tin into a plastic soup bowel and microwaved until hot. Halfway thought eating the soup I found myself choking on, what I thought to be a bone. I spat out the object and cleaned it. However it wasn’t a bone but a small sharp piece of metal.

Thankfully no harm was done but that doesn’t takeaway the serious issue of how a foreign body found its way into the tin and the possible damage it could have caused.

I have retained the metal object if you need to recover and investigate.

I ordered afternoon tea x2 on-line for collection today. When I got there customer services had the document and knew I was coming but no afternoon teas had been made. I was given 4 afternoon teas for one each being £3, however I had paid £25 for my order. The ladies were very apologetic, but I didn’t receive what I had ordered or expected.

Order ref: CO-2442002

It was disappointing.

I have bought two 4 pints of milk that’s were off before the sale by date (curdled in my cup of tea) bought happy eggs and they were out of date the day I bought them it’s not down to me to look at dates on your food products it’s down to the people that run the shop think it’s disgusting I might aswel but £4 on your till and walk out without purchasing anything from your shop.

so we went to collect our 2 bags we ordered , neither were ready , so the lady put a call out twice for a colleague to come to the customer service till , no one came so she went and did it herself , apologised on return that there wasn’t much to put in it , the second one was from the cafe , only to be told as we turned up 1 min late it was binned! 😡 rosie and steve were great help and took took charge and sorted , no help at all from the manager who was called 3 times to the desk and never appeared! 40 minutes this took to be sorted out ,

The promo is not been honored today 18th Oct 2023 at Bishop Auckland and indicated to be nation wide… this effectively FRAUD as well THEFT from the people of the UK.

Due to the promo more will be spent in store and at the pump all be if it’s of the discounts only adding to company profits .. it’s wrong .!

There is a tech fault but in store coupons are been issued, pumps induce the discounts by way or advert on top or pump .. only when you come to pay you are informed no discount today …

The management is lacking or the company knows what it’s doing to ex taught from the public…

Be warned of the dirty trick by Morrison”s

I was in your wokingham branch, I got some hot chicken nuggets, cued up and paid for them at the self checkout service and as I was walking out the security said I had not paid, he put he hands on me and insisted I was stealing, I showed him my internet banking which showed 3.50 payment, he went off to check the cctv and left me with another security guard, who also put his hands on me, within 5 mins he come back and said ok you can go, no apology, nothing, my nuggets were cold by this point, I was fuming and skull am, I would like something to be done about this.

please pass on to David Potts(c o e)

please send copy of email with response.

the shelfs in ripon store, are you closing down if not you had better.i am sick and tried of going in there only unable to get all my shopping.you are providing a service.for with in my appion you are not giving. lack of staff. empty shelfs no help available. are you running a business.or running a race .because what ever it is your not winning .

don't tell me its covid .or unable to get products.

your costumers make your business.every person throw your stores are a customer.

I would gladly work in that store Friday/Saturday.night if if means getting stock on the shelfs. unless you intend to shut the store down.

maybe getting out the office into the real world and seeing for your self.what your stores are like.maybe go in under cover..