Morrisons

Hi

I very seldom complain but I am now in so much pain after doing a shop in Glasgow newlands branch.

The further I got into my shop the trolley started to pull to the side and latterly I had to push it from my right side and leave it in the middle aisle while I selected my items

As the evening progressed at home my lower back became

increasingly sore I have had little sleep and I now find difficulty in getting dressed this morning

I am struggling with any movement cannot bend unable to plan the day ahead as I had intended. Tomorrow is my birthday I should be out today and tomorrow with friends. However I am now in such pain

I feel that the trolley should have been removed it is very rare to find a faulty trolley as stores I thought are more vigilant.

I notified security However as I sat the trolley went back into circulation

I usually shop in the paisley road branch and never have had fault

For customer verification my receipt 16/11/2023 17:13:[protected]

More card [protected]

Carol lenaghan

[protected]

Order number [protected].

Hello.

I had an order booked between 6 and 7 pm this evening and have just had a email to say the driver has called but there was no answer. This is totally untrue .. as I have been sat here next to the front door for the last hour!

I took an afternoon off work to take delivery and now I have been told my money won’t be refunded for 3-4 days!

I am a single father and don’t know how I am now supposed to magic up another £60 to purchase my shopping!

This is an absolute joke and I will not be using Morrisons ever again … nor will any of my family and friends! I don’t know how I am supposed to manage now until I receive my refund and the whole experience has been a joke.

I am also going to complain to Trading standards and ombudsman and take this as far as possible.

Regards,

Mark Salloway

I booked a home delivery with morrisons order expected 12 till 13 hours 10th nov, value just over £60 order number [protected], I received e mail on the 9th november, with aberdeen scotland on address I live harwich essex, thought it strange, so e mailed pointing out the address, and was this head office address or had there been a error? Got no reply even next day, so waited till 1 o clock, no delivery 2 hours waiting going thro different departments. Some with poor english, and being very rude, last being yes on line to aberdeen are you picking up your order hurry they on line and want your reply, I said they in scotland I in essex pensioner disabled, yes but are you collecting I can, t so you cancelling yes then I asked will I get my refund today I only have £3 in my account you will get it soon, but how soon? Soon can I speak to a supervisor no they will tell you same as me soon eventually she said 10 mins, and hung up, I waited, and waited phoned customer service who was very kind but could only lodge my complaint 1 refunds 3/6 working days is company policy, 2nd the order had not been cancelled, so still left with £3 in my account, ohh and customer service lady also found my e mail about questioning address but no one had acted on it, if they had problem would not have happend received e mail last night order cancelled but they charging me delivery and vat, she said someone would phone me or e mail as passed as urgent complaints nothing, there is only some much toast I can eat

My mom and dad have their shopping delivered by yourselves and yesterday half their shopping was damaged by a bottle of milk, which was in a bag with too many items. The bags are filled up too much and are too heavy for my parents to carry. On the delivery details it states that they are elderly. We decided to use Morrisons delivery service as my parents are housebound. Most times, the bags are too full to be carried from the front door to their kitchen. Do the packers and delivery guys see any notes added to my account?

If this keeps happening then we will use another supermarket delivery service.

With the shopping being damaged why wasn’t anther van used to bring replacement articles out? The delivery driver tried to call customer services but they didn’t answer. They shouldn’t have had to do this the warehouse should be made aware of this and replacements should automatically be sent out through the driver contacting the warehouse

Date of delivery 9.11.2023

Beware of Morrisons Sheldon near Birmingham. I’ve just found 4 cases of incorrect pricing on our shopping receipt. I used a Morrisons card to gain the advertised discounts as displayed in store but the discounted price did not appear on the receipt. It is not known how many other offer prices have not been uploaded to the till system. Thankfully Customer Services were able to refund the errors but I wonder how many customers just assume they’ve paid the offer price? I’m currently investigating with head office to ask if it’s deliberate policy but it’s definitely my last shop ever at Morrisons.

I went to pick up a parcel from very and they were closed 9.30 went

back at 11am closed went back 12.30 pm close phoned and they said the would be open @ 1.30pm went back and the machine was out of order so can’t pick up my parcel when asked when it will be working the answer was I don’t know

Not happy as it is a 20 min walk for me each way

I have always liked taking my mum to Morrisons cafe. It Used to be good quality, affordable food in a nice surrounding. On the last few occasions we have been to Morrisons bulwell. however on 2 occasions we have looked for a table and then not bothered due to the state of the place. The cafe has been disgustingly dirty and untidy. Half eaten food plates piled up on tables. 08/11/23 I counted dirty 7 tables. Which made the cafe smell and did not add to a comfortable environment to have a coffee. I understand that it should be the customer’s responsibility to return used trays, but that clearly doesn’t happen there.

Sadly there seems to be No pride I the place anymore. Disappointing.

I ordered food for my three years old birthday party on the 9th October for a 12-13.00 pick at the stirling store on November the 3rd. However, I arrived at the store and was told after a wait that the order was cancelled. I had not cancelled the order so

Must be due to an error within Morrisons online system. I had paid a £20 deposit on the 9th of October. We were then told there would be a half hour wait before the order could be made up again. Unfortunately my daughter had a tummy bug and we were having to run back and forth to the toilets. We waited 45 minutes and went back to the kiosk where we were told quite abruptly at customers services to wait in the queue behind the kiosk which was ten people long, after waiting an hour this was not great. During this time my daughter had an accident and we had to leave the store, there was no one around apart from one person at the kiosk who had both jobs to do to tell so I told this member of staff and we left. My daughter was in some distress by the time we got home and we ended up cancelling her party and she had no food for this in the end anyway. I am complaining in order to raise your awareness to the error in your ordering system which is being passed through to the Stirling store, probably also to highlight the short staffing issues at the kiosk/customer services area and for request my £20 deposit to be returned as soon as possible. We are grateful for the help we did receive in arranging for the order to be made up but we were unable to wait any longer. I would appreciate a speedy response and return of my deposit and also a look into your systems as to why my order was cancelled. Thank you.

I entered the car wash and the process started. As the machine was adding soap to my car, it stopped. I was not sure why. The sign in the wash states, 'beep your horn for assistance.' A few moments later a lady arrived, wearing a morrisons uniform. She informed me, my car was not on the track, that's why the machine had stopped working. She told me to reverse back onto the track. I could not see how, so I asked her to guide me back on. She directed me back onto the track. I heard a cluncking/bang type noise. I assumed it was the wheels going back onto the track.

After the wash had finished, I inspected my car and noticed the damage. I drove off and asked the garage staff to call the manager.

I was asked to provide this information:
1) Date and time of alleged incident 25.09.23 @ 16:24
2) Who was this reported to in store (name or description); store manger on duty Paul cook
3) When was this reported in store: on 25.09.[protected]@ 16:45
4) Photos of damage;
5) Car wash receipt,
6) Full version of circumstance surrounding events.

In addition I was asked to provide the log book for the car, which I am not happy about, are Morrions questioning my integrity?

Please find attached file (I have had to copy and paste as it is in PDF format and the file will not ne accepted on here. 2 months on and I have not received any adequate answer or apology.

Case Details

Company:

Morrisons

Service:

In-store shopping

Reference:

Date Raised:

22nd September 2023 at 14:11

Store location:

Redditch

When it happened:

September 22nd, 2023

Where it happened:

30 Ashton Close, Redditch, Worcestershire, B97 5AX

What happened:

My son and his partner have just visited Morrisons in Redditch. On paying for the goods and leaving

the store, they were confronted by a security guard who accused my son of not paying for an item. (A

scented Candle) Upon producing his receipt the guard said that the girl watching the self service

checkout maintained that he had not paid. On going back into the store, my son once again produced

his receipt to the girl in question and told her that she should be more attentive when serving

customers. He was then told by another Morrisons worker, We presume maybe an under manager to

get out of the store causing him yet still more embarrassment! No apology from either guard, cashier

or the other employee! Absolutely DISGRACEFUL behaviour by all concerned!

What I want:

It really is too late after the fact, but a simple apology from the store staff would have sufficed!

User account email

[protected]@gmail.com

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SUSAN BECK complaint against Morrisons In-store shopping case [protected]

Timeline

Day 1 - 22/09/23

email sent 14:09 GMT:

"Customer service issue"

email received 14:09 GMT:

"Thank you for your enquiry [ ref:_00DD0ojDb._..."

Day 5 - 26/09/23

email received 22:09 GMT:

"poor service [ ref:_00DD0ojDb._5003z2lMHAG:r..."

email received 22:09 GMT:

"Morrisons Customer Service Survey"

Day 6 - 27/09/23

email sent 08:09 GMT:

"Re: poor service [ ref:_00DD0ojDb._5003z2lMH..."

Day 7 - 28/09/23

email received 09:09 GMT:

"Re: poor service [ ref:_00DD0ojDb._5003z2lMH..."

Day 13 - 04/10/23

email sent 11:10 GMT:

"Re: poor service [ ref:_00DD0ojDb._5003z2lMH..."

Day 14 - 05/10/23

email sent 07:10 GMT:

"Re: poor service [ ref:_00DD0ojDb._5003z2lMH..."

Day 16 - 07/10/23

email sent 16:10 GMT:

"Re: poor service [ ref:_00DD0ojDb._5003z2lMH..."

Day 22 - 13/10/23

email sent 11:10 GMT:

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SUSAN BECK complaint against Morrisons In-store shopping case [protected]

"Re: Thank you for your enquiry [ ref:_00DD0oj..."

email sent 11:10 GMT:

"Re: poor service [ ref:_00DD0ojDb._5003z2lMH..."

Day 44 - 04/11/23

email sent 10:11 GMT:

"Re: poor service [ ref:_00DD0ojDb._5003z2lMH..."

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EMAIL

sent on 22/09/23 at 14:09 GMT

Customer service issue

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping

The issue that I have experienced was: My son and his partner have just visited Morrisons in

Redditch. On paying for the goods and leaving the store, they were confronted by a security guard

who accused my son of not paying for an item. (A scented Candle) Upon producing his receipt the

guard said that the girl watching the self service checkout maintained that he had not paid. On going

back into the store, my son once again produced his receipt to the girl in question and told her that

she should be more attentive when serving customers. He was then told by another Morrisons

worker, We presume maybe an under manager to get out of the store causing him yet still more

embarrassment! No apology from either guard, cashier or the other employee! Absolutely

DISGRACEFUL behaviour by all concerned!

It occurred on: 22/09/2023

This meant that My son was acutely embarrassed at being accused of being a thief in front of both

people in the car park and also back in the store. He suffers greatly with acute anxiety and what

happened today was despicable and hurtful.

It really is too late after the fact, but a simple apology from the store staff would have sufficed!

I look forward to your prompt response on this matter. As recommended by Trading Standards, I

would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

SUSAN BECK

Store location Redditch

30 Ashton Close,

Redditch Worcestershire

B97 5AX

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EMAIL

received on 22/09/23 at 14:09 GMT

Thank you for your enquiry [ ref:_00DD0ojDb._5003z2lMHAG:ref ]

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EMAIL

received on 26/09/23 at 22:09 GMT

poor service [ ref:_00DD0ojDb._5003z2lMHAG:ref ]

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EMAIL

received on 26/09/23 at 22:09 GMT

Morrisons Customer Service Survey

Thanks for contacting our Customer Service team

We would like to ask you 4 short questions about the assistant

that handled your query

You can find the survey through this link

Thank you ever so much,

Morrisons Customer Service Team

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EMAIL

sent on 27/09/23 at 08:09 GMT

Re: poor service [ ref:_00DD0ojDb._5003z2lMHAG:ref ]

Dear Customer Service Team,

Thank you for the update on my complaint about the unfortunate incident caused by some members

of your staff. I shall look forward to what action is taken regarding this matter.

Regards, Susan Beck.

SUSAN BECK

Store location : Redditch

30 Ashton Close

Redditch

Worcestershire

B97 5AX

RES10681333

Original complaint date: 22/09/2023

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EMAIL

received on 28/09/23 at 09:09 GMT

Re: poor service [ ref:_00DD0ojDb._5003z2lMHAG:ref ]

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EMAIL

sent on 04/10/23 at 11:10 GMT

Re: poor service [ ref:_00DD0ojDb._5003z2lMHAG:ref ]

Dear Customer Service Team,

It has now been 6 days since your last mail to me. I am still non the wiser as to what action Morrisons

intend to take,

( if any) as I am still waiting for the promised telephone response from Adam, the manager of the

Redditch store.

Regards,

SUSAN BECK

Store location : Redditch

30 Ashton Close

Redditch

Worcestershire

B97 5AX

RES10681333

Original complaint date: 22/09/2023

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EMAIL

sent on 05/10/23 at 07:10 GMT

Re: poor service [ ref:_00DD0ojDb._5003z2lMHAG:ref ]

Dear Sir or Madam,

I am writing to complain about an issue with In-store shopping at Morrisons. I have contacted your

customer services team with my complaint, but am dissatisfied with the response I've received so far.

This is because:

{[I specifically asked to be updated as to what response Morrison has taken regarding my complaint. I

was also promised a telephone call from the manager at the Redditch store, but like any update,

Nothing! ]}

As I am sure you understand, the situation as it stands is very frustrating and I would be really grateful

if we could move forwards towards a solution.

Yours sincerely,

SUSAN BECK

Case reference: Redditch

Reference:

Address: 30 Ashton Close, , Redditch, Worcestershire, B97 5AX

Original complaint date: 22/09/2023

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EMAIL

sent on 07/10/23 at 16:10 GMT

Re: poor service [ ref:_00DD0ojDb._5003z2lMHAG:ref ]

Dear Customer Service Team,

Redditch

I am writing to complain about an issue with In-store shopping.

I have already raised my issue within your organisation, but I feel that my issue is still unresolved,

hence my need to involve you in helping to resolve this problem.

Here is what happened: My son and his partner have just visited Morrisons in Redditch. On paying for

the goods and leaving the store, they were confronted by a security guard who accused my son of not

paying for an item. (A scented Candle) Upon producing his receipt the guard said that the girl

watching the self service checkout maintained that he had not paid. On going back into the store, my

son once again produced his receipt to the girl in question and told her that she should be more

attentive when serving customers. He was then told by another Morrisons worker, We presume

maybe an under manager to get out of the store causing him yet still more embarrassment! No

apology from either guard, cashier or the other employee! Absolutely DISGRACEFUL behaviour by all

concerned!. This happened on September 22nd, 2023

It really is too late after the fact, but a simple apology from the store staff would have sufficed!

Please reply back via this email address, as I would like to keep all my communications in one place.

Yours sincerely,

SUSAN BECK

30 Ashton Close

Redditch

Worcestershire

B97 5AX

RES10681333

Original complaint date: 22/09/2023

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EMAIL

sent on 13/10/23 at 11:10 GMT

Re: Thank you for your enquiry [ ref:_00DD0ojDb._5003z2lMHAG:ref ]

Dear Customer Service team

Again, as I have come to expect from Morrison's, weeks pass by, no response. Thank you for the

telephone call? NOT!

Regards,

SUSAN BECK

Store location : Redditch

30 Ashton Close

Redditch

Worcestershire

B97 5AX

RES10681333

Original complaint date: 22/09/2023

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EMAIL

sent on 13/10/23 at 11:10 GMT

Re: poor service [ ref:_00DD0ojDb._5003z2l

I went in for some lunch today I ordered the self check out as the que was way back, the machine wasn’t giving out receipts so when my food came up I had to explain myself before my food was given to me, then I realized it didn’t come with a knife and fork, when I found someone to ask where they were I had to wait for more to be bought out, I waited 12 minutes (in the mean time my food was getting cold at the back of the store) folks never came out so had to use knife and spoon, tried eating my dinner like a 5 year old when finally gave up as it was cold anyway, the boy on the till was also having to clear and clean tables, and take orders out so you can imagine the chaos, half the tables couldn’t be sat at, the que at the till was getting longer and longer people where walking out, I get places are sometimes short staffed but if that’s the case stop taking more orders than there are tables to cater for

Today 26th October 2023 I purchased I a tin of Chorizo and Butterbean soup from Morrisons in Ecclesfield, Sheffield. When I got home I emptied the tin into a plastic soup bowel and microwaved until hot. Halfway thought eating the soup I found myself choking on, what I thought to be a bone. I spat out the object and cleaned it. However it wasn’t a bone but a small sharp piece of metal.

Thankfully no harm was done but that doesn’t takeaway the serious issue of how a foreign body found its way into the tin and the possible damage it could have caused.

I have retained the metal object if you need to recover and investigate.

beverley. [protected]@sky.com

I purchased the above item in the Skipton store on 22/10/2023 after visiting my caravan at Bowland Fell. I did not notice that the item had 22/10/2023 date on it.

I consequently went home to Leeds and due to a family problem was unable to cook this joint. On taking this item out of the fridge on Tuesday 24/10/2023 to cook I realised that it was no longer in date so obviously was unable to cook it.

I believe this item should have been removed from the fridge and put into the reduced items fridge on that date therefore, I would not have been able to purchase it from the normal meat fridge as pork is not nice when cooked with same day date on it.

On calling you customer service department I was told my only option was to return to the store where I purchased the item for them to touch, see and smell it!

Skipton is over an hour from my home in Methley, which is absolutely outrageous to tell me I have to return to the store I purchased it from. Obviously I’m not going to keep meat that stinks in my fridge and it has consequently gone in the dustbin

I ordered afternoon tea x2 on-line for collection today. When I got there customer services had the document and knew I was coming but no afternoon teas had been made. I was given 4 afternoon teas for one each being £3, however I had paid £25 for my order. The ladies were very apologetic, but I didn’t receive what I had ordered or expected.

Order ref: CO-2442002

It was disappointing.

I have bought two 4 pints of milk that’s were off before the sale by date (curdled in my cup of tea) bought happy eggs and they were out of date the day I bought them it’s not down to me to look at dates on your food products it’s down to the people that run the shop think it’s disgusting I might aswel but £4 on your till and walk out without purchasing anything from your shop.

so we went to collect our 2 bags we ordered , neither were ready , so the lady put a call out twice for a colleague to come to the customer service till , no one came so she went and did it herself , apologised on return that there wasn’t much to put in it , the second one was from the cafe , only to be told as we turned up 1 min late it was binned! 😡 rosie and steve were great help and took took charge and sorted , no help at all from the manager who was called 3 times to the desk and never appeared! 40 minutes this took to be sorted out ,

The promo is not been honored today 18th Oct 2023 at Bishop Auckland and indicated to be nation wide… this effectively FRAUD as well THEFT from the people of the UK.

Due to the promo more will be spent in store and at the pump all be if it’s of the discounts only adding to company profits .. it’s wrong .!

There is a tech fault but in store coupons are been issued, pumps induce the discounts by way or advert on top or pump .. only when you come to pay you are informed no discount today …

The management is lacking or the company knows what it’s doing to ex taught from the public…

Be warned of the dirty trick by Morrison”s

I was in your wokingham branch, I got some hot chicken nuggets, cued up and paid for them at the self checkout service and as I was walking out the security said I had not paid, he put he hands on me and insisted I was stealing, I showed him my internet banking which showed 3.50 payment, he went off to check the cctv and left me with another security guard, who also put his hands on me, within 5 mins he come back and said ok you can go, no apology, nothing, my nuggets were cold by this point, I was fuming and skull am, I would like something to be done about this.

please pass on to David Potts(c o e)

please send copy of email with response.

the shelfs in ripon store, are you closing down if not you had better.i am sick and tried of going in there only unable to get all my shopping.you are providing a service.for with in my appion you are not giving. lack of staff. empty shelfs no help available. are you running a business.or running a race .because what ever it is your not winning .

don't tell me its covid .or unable to get products.

your costumers make your business.every person throw your stores are a customer.

I would gladly work in that store Friday/Saturday.night if if means getting stock on the shelfs. unless you intend to shut the store down.

maybe getting out the office into the real world and seeing for your self.what your stores are like.maybe go in under cover..