Hy-Vee
reviews and complaints

I used to love HyVee and even signed up for HyVee+ but I have cancelled it and will not shop there again. I used Aisles On Line and in the last seven orders, all orders have had issues. One time I got someone else's order, other times I have had missing items, and the last few times my order is not ready. When I call about missing items, I'm supposed to give my credit card number over the phone in order to get refunded---I do not do that. They say they'll give you credit, but only once did I get credit. I have had two employees tell me that it's a new system and they need to train their shoppers better. Today, the person loading my groceries--after he had to walk back to the store to get my full order--said to me, Unfortunately, that's what Aisles on Line has become." Sad! I have used both Fareway and Walmart, and they have it figured out. I only went to HyVee because it was close. I'd rather drive a little more and get good service and stores who like they want to keep me as a customer.

I made a trip to the Shenandoah store for their advertised ground beef special for *** a pound. I couldnt find it on the shelf. I asked the customer service where this was. The response I received was Ha Ha, we are out. She then tries to get me to purchase the ground beef that was over $5.00 a pound. (bait and switch) I said that this is terrible customer service and left. I guess I expected too much, perhaps a rain check, or they could have called another store (Red Oak or ***) to see if they had some. No just Ha ha we are out. I did write to the manager who didnt respond until I wrote to the regional office twice, his response was explaining to me, the customer why they didnt have enough and what I should do in the future. (Sure doesnt help the customer) I forward his message to the regional office who forward it to the corporate office over a week ago. Never heard from them. I refrained from writing this review until I followed the proper channels. Evidently they are too busy to read emails and follow up. They need to train the people who working in customer service to be more customer focus along with the managers.

This Hy Vee at *** in WDM has the same problem as most Hy Vees do. You can't trust the prices as shown on the shelves! And when they try to charge you the higher price and you bring it to their attention, they act like they don't know what you are talking about! The checkout guy just hits his light to make it flash and then you have to wait for the manager. No apology, not even a "ok, I will get my manager over here to take care of this". Just get the light flashing and start staring into space. And then when the manager comes over, he just whispers to the check out guy and then credits the amount that was overcharged, again no apologies for making you stand there like an idiot holding up the line when it is Hy Vees fault for rigging the prices! Believe me, I know their tricks because they all do it and they know shoppers don't want to stand up to them. I'll give them 1 star for ultimately doing the right thing but no more than 1!PS when the sale price says SELECT ITEMS, that means you will be charged the higher price even when you are very careful to select the item(s) that have to sale price right under them.

Upon checking out with my groceries, I attempted to use a coupon. The coupon stated that I would "Earn a 25 cent Fuel Saver" reward "for every $50 purchase". Even though my purchase was for $382.91 they only allowed a $0.25 reward, instead of $0.25 for every $50 as implied by the coupon. I spoke to three employees. Two told me it was a misprint and that's not what the coupon was intended to offer. The Service Manager agreed that the coupon was misleading but noted that in the fine print it says "non-stackable". He claimed that non-stackable means it could only be used for the first $50. "Non-stackable" has no meaning to me. I assumed that meant it could not be combined with other coupons or offers. One of the employees offered to let me keep the coupon, as a consolation, so that I could use it again. Once more, how could I receive the $0.25 reward for "every $50 purchase" if they are supposed to have retained the coupon after my purchase. Whether this was a misprint or not, it is a deceptively worded offer. If Hy-Vee wanted to be more transparent (perhaps they don't) they would word this coupon, "Earn a $0.25 Fuel saver on your the first $50 of your Purchase".

Because of this virus they limit how many people can come in and what hours, so I tried to order for pick up. This too took days, but it got worse when I showed up and my order was less than 25% complete. I complained. The manager said she would fix it that night. They did not. No communication at all the next day until I got an email saying I could come pick up my "new" order at an impossible inconvenient time. Worse yet. Not only did they not ASK me what would be good for me, they did NOT fulfill even the missing items, saying "out of stock" for half of them. This is not eggs and toilet paper and stupid things people hoard. Their web site also said IN STOCK when I placed the order. Worse yet yet yet. They had the audacity to CHARGE me AGAIN for this. So, I paid $517 for nothing. Had to drive back. Take more time, be lied to, and then they set a time I am unavailable. And then fail to get everything I ALREADY PAID for, and charge me the full price A SECOND time. In all these last 5 days. ZERO calls from management, hold times are HOURS. Dropped calls means call back times are again HOURS. And it is just impossible to even get their attention. Completely incompetent. I filed a complaint with my bank to charge the debit card back. Next I will sue them for my time.

With these trying times I was excited about Hy-Vee's home delivery service and the phone apps so I set them up on my phone and this is what I discovered: to start with the set up process is difficult, it too several attempts but I finally succeeded. The shopping app is really good and well laid out but that's where the compliments end. To test the process I ordered two items highlighted on your app which I needed pretty bad , toilet paper and dishwasher detergent. The order went through, I got a delivery time for late that afternoon and my credit card was charged! So I thought this was great! Delivery time came and went, finally two hours late I received a phone call informing me my order was not pulled because they didn't have either product. The girl apologized for my inconvenience and stated I would be credited back to my card, hasn't happened yet. So here are my complaints: why do you promote products you don't stock? Why do you charge me before you select my order? When I visit your store I don't pay before I place merchandise in my cart, and if you substitute merchandise how do you compensate for the difference in price if you already charged the customer. Your process is well meaning but stupid. I want this to be a success because it's desperately needed in light of current events. Hope you fix it soon. Thanks Rick De

I've been using the Bloomington IL HyVee aisles online 16 times since March and on Friday I got a call saying my payment was declined because of my expiration date. I told them I've used the same card since I started the service and it's not expired. Then I was told that I wasn't keeping the payment information updated in the app. I told them again that none of my information has changed. They told me they could not put the groceries out for delivery if I hadn't paid for them. I asked them to give a few minutes to call my bank and see what the issue is. I called the bank and they showed the pending amount and no issues with my card. When I called back I told them the amount was pending and she yelled back at me that it was the wrong amount. I understand that the amount will change with substitutions and weight variations. I told them to just cancel the order. Several hours later I got another phone call when they realized there was an issue with their system that day and when they went to cancel my order the payment went through. So she asked if they could go ahead and deliver the groceries, I told them to just refund the money and she told me would happen the very next day. That process took two days. So I got no groceries, embarrassed that I was accused of not having the money to pay for them AND then I don't have the money in my account for two days.

If youre getting your meds from HyVee pharmacy youd better plan to have an entire hour to waste. They take at least thirty minutes a person to get their meds and get out without talking to the pharmacist. This is absolutely ridiculous. If Hy-Vee cannot quicken their employees and train them to completion so any staff member in pharmacy can help customers. I do not have time to stand around and wait for my meds. It is so stupid, this is a huge issue. Doesnt matter if its in person or through drive through, I know they have to verify address, phone *** date but that should take NO LONGER THAN 10 MINUTES. Im about to stop using HyVee altogether just because of the horrible service in pharmacy. To add to that, personally there are employees at HyVee pharmacy who go into someones pharmacy account and mess with dosages, *** instructions, its unacceptable. If my doctor has not taken a medication off my list, there should be NO one changing or touching anyones account. Its between the doctor and patient. Get your *** together or close it, because its horrible service and no employee will help when youre in a rush or if your out of meds. Just so you know, they also dont greet hello or goodbyes or thank yous. I was just in there, there were six cars in drive through & ten people waiting inside. Theres not even enough space for that amount of people to be in that area. Very dissatisfied.

One star is too high, it should be a ZERO! Prices are consistently incorrect (higher of course) than the shelf or ad price. My lay est was Monday buy one get one (***) free Chinese meals so I bought 6 to freeze some. This was around 6 pm. At 10:45 pm I looked at my *** was charged for ALL of them, no *** so I overpaid $21, not small change in my books. I called the *** St store in *** where I purchased *** was rude & could have cared less. With A LOT of persuasion I convinced him go look at the sign, which was still on display & ring them up to see if they were ringing up correctly then & they werent. I stated that more than likely everyone who purchased them from at least 6 pm - 10:45 pm didnt get the *** deal. He said no if a customer noticed it when checking out a Mgr would have gone over & corrected *** said that would be even worse that it didnt get fixed in the system at that point. No response & then he stated they write it in a notebook. Are you kidding me? FIX IT! Now I need to take my receipt back to the *** live 20 miles out of town. This is one of MANY instances not to mention how many times Ive purchased products that give you fuel saver rewards & I didnt receive them. If you catch it, they send you to customer *** add it, but how many go unnoticed & it is a huge inconvenience & takes time to then wait in line for customer service. I REALLY dislike shopping there but unfortunately there arent very many other options.

I recently tripped pretty bad coming out of the Hyvee in Eagan, Minnesota. The asphalt was terribly uneven with the cement, the wheels on my cart stopped, and I went over the top of the cart. I had a bruised and bloody ankle and my back was sore for weeks.

The employees who helped me stated they knew the issue was there and hoped that this event would finally get management to deal with it.

The response from HyVee and their representative Melissa *** was beyond the pale:

1) I was told it was my fault for how I loaded my cart. Were there instructions somewhere explaining how to load a cart? If so I did miss it.

2) I was told while yes the employees knew of an issue, they didn't know it existed where I exited the store. Ummm, I left out the main front door. Where did Melissa *** think I exited, the secret side door that only some customers leave by, you know, the ones that missed the instructions on how to load their cart? Also, the employees helped me pick up my spilled groceries. Were they hallucinating on where they had helped me?

3) I was told it was fixed within a day - it was not, I went back 36 hours later and took a photo of it still there, no sign warning anybody, nothing. HYVEE DID NOT CARE! I don't know when exactly they fixed it, but for sure this was Melissa's third lie to me.

HyVee offered me a small monetary amount with NO APOLOGY. I would rather spread the word for what a horrible company this is. They delete my social media responses, at least here they can defend their poor response for everyone to see - or more likely just ignore it.

I placed an order for a 6-foot party sub. When I got there, I gave my name and told them I what I was there for. The workers admitted our order was picked up by someone else and she had already left the store with it. They called the other customer and asked her to come back to the store because orders had been mixed up. We discovered that she ordered 24 sandwiches; our order was a 6-foot party sub, cut into 24 pieces - two VERY different orders. Once the customer returned, *** offered us our order, the order that had just returned to the store. Any sort of contamination could have happened from the time the Hy-Vee worker handed it off with the wrong customer, to the time it was brought back. We should have never been given something that left the store with someone else. How is it okay for a catering company to offer a customer an order thats left their possession with another customer? I couldnt deal with this issue anymore, that morning, as it already caused a major delay and our guests were arriving at our home. I reached out to HyVee later on and was contacted by the store manager. After politely expressing my frustration and asking for a refund, he ghosted *** reached out to me several days after, asking if my issue was resolved. I again, explained what happened with our order and included my experience with the store manager. Corporate offered us a little gift card for the headache. This was a tiny fraction of what we paid for our order. I appreciate the effort, HyVee, but we were counting on you. This whole experience was very stressful and upsetting and I expected more.

If zero stars was an option, that's what I would rate it. The hyvee in mission never has what I need in stock when I order online. Just as one measly example out of MANY I have encountered, they replaced my polish sausage with cheddar filled hot dogs... another would have to be that the 24 count pancakes I ordered was out of stock. So they replaced it with ONE 12 count pancakes but I was still charged the same amount. Their system is severely unorganized and handled very unprofessionally. I chose aisles online because one, it is the closest store to us, and two, because of covid. I always order online and do my best not to set foot in a store to protect my family, but unfortunately, I will have to take my business elsewhere as Hyvee has disappointed me time and time again. Everything is always warm, and the most recent issue, I scheduled my order to be picked up at 6:30pm Sunday. When I didn't hear anything at 7, I headed up to the store thinking that yet again, I did not receive notification my order was ready. When I got there they said they had finished shopping my order (even though I placed it at 2:09pm...) and that I should come back in 45 minutes. So I am glad I called because they said it wouldn't be ready until tomorrow. Annoyed, I realized it was beyond my control. They asked what time I wanted to pick it up and they would put a note saying to have it fresh at pick up. Apparently "fresh" means it's ready at 7:56am and I didn't find out it was ready until I called to make sure it was ready at 10am. They claim they use frozen water bottles and dry ice but that does NOTHING! Every time I get my order it's warm. If hyvee is going to offer this service, they need to make sure they have giant coolers to hold sitting orders AND to make sure people are notified. Absolutely ridiculous. I've been a hyvee shopper for 11 years and will NOT be going back. I don't care if I have to drive an extra 10 minutes to the nearest grocery store. Disappointed is a severe understatement.

We have recently visited a Hy-Vee store in Kansas City off of I-29 and Barry Road. My daughter, who is bi-racial, and I were in the store to purchase a few items during our mother-daughter day outing. After paying for ALL items we came in for in the self check out we were stopped by an employee that stated another employee witnessed us stealing. She made me go through my daughter's bag and asked me to dump the bag out on the floor. I told her I would not and she can direct me to the customer service counter adjacent to the self check out where I dumped the bag out. she saw nothing of course and walked away without so much as an apology and because of that I asked for the manager. The manager comes and while I am explaining to him what happened he kept shrugging his shoulders and saying ok ok ok. I told him he needed to look at the camera before accusing somebody of stealing and his reply was that he does not have time for that he tells his employees to stop somebody if they see somebody stealing. I told him I did not understand why someone would lie and say they witnessed us stealing when no such thing happened. is it because of the way we look or is it because my daughter is black. What is the reason. He can't seem to give much of an answer other than ok. I asked to speak with the person who accused us of stealing he wouldn't give me that. I couldn't get an apology or anything. I decided I wanted to return my things and during that time of returning he walks away and soon comes back and gets in my face and accuses us of stealing again. He demands that I dump out the bag and I tell him I did not take anything he told me it was my daughter so when he still does not see anything that would have been stolen from the store he accuses us of dumping it in the store somewhere. All of this is happening in front of a store full of customers and We are fearful and humiliated. not something I was hoping to experience on our day we were supposed to be spending together creating happy memories. I am trying to make some sense of this horrific incident. I can't seem to get an answer from anybody in the store that was involved that day and we should not have fear and anxiety to go into a Hy-Vee! There was absolutely no reason for this. I am not one to automatically throw the race card out but in this day and age with everything going on in the world today and the fact that they had no reason to suspect me or my daughter of stealing and they felt it to be necessary to humiliate us in front of the whole store the only other option is racism. It has to be. I have been contacted once by two different managers on two separate days after that and they left a message. I have responded in hopes to get this resolved and have heard nothing back from them. We have to stop making it ok for this type of bullying and profiling!

PLEASE NOTE- I AM ONLY PUTTING ONE STAR TO SUBMIT THIS REVIEW. THIS PARTICULAR HY-VEE. Hy-Vee #2 3700 Broadway Quincy, IL- store#1534 I am very disappointed with your pharmacy and the unprofessional, not to mention bias and undereducated staff you hire for it. I have filed several complaints as well as spoken to a fair amount of customer service reps so that whoever oversees this particular store can address this behavior. I have been a customer of this pharmacy for more than two years now and it never ceases to amaze me how they can make the same mistake EVERY SINGLE MONTH! Your "assistant pharmacist" Glenda, I spoke with today has an issue doing her job to the standard any customer you do or might service would deserve. I am absolutely LIVID that I have had to remind these people that just because I take medication for mental illness does not mean I am mentally challenged. The certified/ licensed staff are rude and terribly judgemental of patients taking certain medications. I am exasperated for lack of a better word. I am so sick of calling to check on monthly medications and be given the run around because your staff is either too lazy, too illiterate, or disorganized, maybe all three. I don't know. What I do know is that this self-righteous attitude needs to be adjusted as soon as possible. How hard is it to not lose at least one of the scripts my doctor calls in for refill every single month the refill gets called in? I can be reasonable and quite understanding when these mishaps happen on accident, however, when it's the normal way this pharmacy conducts themselves, it gets old and bothersome very quickly. I will be calling the pharmacy board and reporting this activity because this is ridiculous. I shouldn't be bracing myself to not explode every time I call to check up on scripts monthly. My doctor's office has advised me to file a police report next time this happens because my medications are classified as controlled medications and this has been documented to be happening month after month after month... it is obviously clear that this same exact mistake is no accident when it's happening 22 out of 24 months. I honestly could not tell you the last time there WASN'T an issue. This is so far past ridiculous and I am positive that I am not the only person getting this attitude. If the medications getting lost were insulin or any other maintenance kind of pharmaceutical such as for heart problems or even seizure medications that patients take to, I don't know, STAY ALIVE... If this was my father and he had complications after your supposedly professional staff gave attitude when it's time to refill, trust and believe I would spend money I do not even have yet to hold the entire store liable, it would be both neglectful and unethical. Bottom line, the staff at this Hy-vee pharmacy, in particular, is extremely lazy, callous, judgemental, disorganized, DISHONEST along with a desperate need for education/training on both what is expected of an employee working in a healthcare/medical setting from pharmacist to cashier along with some serious customer service training on how to treat a patient/customer. I am quite sure Hy-Vee does not need reminding that the pharmacy and grocery store are two SEPARATE entities. There is a huge difference in how a patient is treated and several laws to reinforce this exact issue. A customer shopping for groceries most likely won't need the precise care and manner that a patient using the pharmacy may require. However, a patient using both the pharmacy and grocery shopping does deserve the same customer service. This isn't happening at this store. I very much hope that attention is paid to these things before an incident causes accountability for the entire store when the pharmacy staff is responsible for being flippant, presumptuous, and impertinent.

My boyfriend and I have extremely busy schedules and were relying on Hy-Vee Aisles online to make our grocery shopping faster. We placed an order on Monday and about an hour before pickup, I got a text from someone who worked at the Eagan, MN location telling me our order was cancelled because they could not fulfill it with the high demand and they gave us a $10 credit on our account. (Have yet to see that) My account had a $201 hold on it still the next day. We had to get groceries so we placed another order the next morning and another $187 was being held on my account. Almost $400 now. We were getting ready to leave to go pick up our groceries and we get a call from the store telling us that they need to push our order back by an hour and 45 mins. Sure, as long as we get it. Almost 2 hours pass *** and no text about our groceries being ready. So I call again. They say, "Oh it looks like your order has been shopped but hasn't been run through the system or bagged. We should be sending you a text here in about 10-20 mins." We never received a text and returned home. We gave up. Woke up in the morning to an e-mail that was sent to us the previous night telling us our order was complete and we could pick it up between 4-5pm. The e-mail came at 7 pm. How does that work? I called Hy-Vee yet again. I sit on hold for about 15 mins while they try to get someone to answer the phone in the Aisles Online department. The woman finally takes my name and number so someone can call me back. An hour or so later I get a call. They can't find my order. It was shopped the previous night but they can't find it. They finally come across the shopped order. So it's been sitting in their "holder" all night, they say I can come get it. I tell them I won't be able to get it until 4-5 because I'm at work now. The girl states "Ok, I might have them reshop your cold stuff." Ummmm... Yeah, that might be a good idea. My family and I call before we head out to pick up the groceries as we had a small window and wanted to make sure they were ready. After being transferred to THREE different people they assure me "Your order is ready and right up front". Great. We get to Hyvee and my boyfriend pulls up to the pick up spot and no one comes over to us. I decide to run in the store to look for the "out of stock" items that they supposedly didn't have the night before. We're talking at least 5 items. I was able to find and locate all BUT ONE. Are you kidding me?! So now I realize we can't even trust them to honestly fulfill our orders. I was inside for about 20 mins and came out to find my boyfriend in the same spot. No one had come to the car to get our name. Another 20 mins and a kid finally comes and gets our name. 45 MINUTES later and they come back and say, "So we couldn't find the order under So and So" well that's because that's not the name we gave you. He says, "Oh, I'll be right back with your order." Another 15 mins or so and they finally bring our order out. Over an hour and a half later, we are finally headed home. I start putting away all the groceries and notice stuff missing. I look on my receipt and I was charged for items that I never got. Not only that, but the lettuce and asparagus we ordered looked awful. I call immediately and Hy-Vee says "We can either refund you or add the money to your account." Refund all the way. I will never be using this service again. It took 5 days to get my money back for the order placed at the beginning of the week. I haven't seen the $10 credit to my account. I received a call from the Eagan manager and was unable to answer so he left a voicemail apologizing for my experience. You're gonna have to do way better than that Hy-Vee. I ended up having to spend way more money than we had planned due to your poorly executed system. Something that was supposed to be a simple way for a busy family to get their groceries quicker turned into a week long nightmare. I will NEVER use Hy-Vee Aisles online ever again!

My wife and I have shopped at your store for more then 15 years. Waterfront Hyvee was the only store we bought or groceries multiple times per week raising 3 kids. In the last year we witnessed a sharp decline on several levels at this location. We choose to move our shopping to the new store in North Coralville. The Coralville has employees that greet us with kindness and ask if we need help. The store is very clean and well stocked. We have developed familiarity with employees at the meat and fish counter as we shop a few times per week. The store feels safe and inviting. I need to state in a few words that I do not wear a mask due to health reasons and have never felt uncomfortable due to this issue at the Coralville Hyvee. The Coralville Hyvee takes us 15 more minutes to get to as we live south of Iowa City, but feel it's worth the drive. On Sat March 27th around 7pm My wife needed a few groceries and we thought we would go to the Waterfront location. I reminded her that it was Sat night and the last time we went to the location we felt very uncomfortable. Upon entering the store we where quickly reminded the lack of friendly helpful employees. As we walked thru the store we also noticed the store felt dirty and lacked stocked shelves. My wife went to the public restrooms and that is when our experience started a steady decline. She quickly came out of the 1st restroom and entered a 2nd one. When she came out of the 2nd restroom she told the employee standing in the pharmacy area that both bathrooms where "gross" and there was used toilet paper and urine all over. The employee told her "well they get that way". I was shocked to hear the employee response. My wife wanted to leave immediately. I encouraged her to finish our shopping as quickly as possible. As we approached the checkout area a young man emerged from the floral area and approached us. He asked if we had masks. At first I thought he was joking and looked closely at him to see if I recognized him. My wife told him no, we don't wear them. He was dressed in a uniform like shirt with a large silver badge to give the impression he was law enforcement. As I studied him further I realized he was a hired security guard. I told ok we are checking out and we be leaving. He instructed us to get masks when we leave, which was a very odd command. We found the experience with this young man threatening and unnecessary. My wife said let's hurry up and get out of this filthy twisted store and never return. As we went through self check out she was shaking and told me she felt dirty from her bathroom experience and now is very upset by the security guard stopping us as though we had committed a violation. I too was in disbelief, so I approached a young lady that appeared to be in charge of the check out area. I told her about our experience and asked if this was the normal way the store treats customers. She apologized and told us the security officer was there because of shoplifting and he threatened us because he was probably bored... After a very short time in the Waterfront store I felt very uncomfortable and question our safety if there is so much crime occurring in the store that a security guard is needed and he is directed to threaten customers to comply with masks. Considering some of us may have medical conditions that would cause harm if we wore masks. Overall the Waterfront store has reinforced my previous opinion that is is a very dirty and unfriendly store. The employees appear very young and lack customer service abilities, and now has criminal activity that warrants an on-site security officer set out to scrutinize customers. I have encouraged my elderly parents and family to choose a different location to shop as I am now worried that they will expect similar scrutiny, poor customer service and crime. Unfortunately the Waterfront location was at a time our favorite place to shop. I am very concerned that the experience we had Waterfront location is now the standard policy that all Hyvee will implement. My goal of writing about my experience is 2 fold. Primarily make Hyvee aware that the Waterfront location is not what I would expect from Hyvee. Secondly I would like a very clear answer to the mask issue. If I am told to wear a mask by employees then I will spend my money where I feel welcomed and appreciated as a customer. I truly was disappointed and disgusted by my experience. I look forward to hearing from someone at Hyvee. Shawn

see scanned complaint transferred from Omaha Complaintsboard.com

I was charged $15.00 for 6 rolls of toilet paper. When I took it back, they told me that they are not taking any returns at this time. They are overcharging for this product.

They offer grocery delivery services ND then cancel half your order and still charge you delivery fees, i want the fees credited to me It's a scam service to offer delivery and then charge u fees to deliver when they can't properly deliver all your order cuz they say they don't have it in stock. Or they charge you more for the same items

My store was not an option - Louise Ave Sioux Falls. I have complained with no response. I am missing part of an order. BAD business practice! I have had multiple mistakes on multiple orders that I picked up. I never received proper credit in the one case. Most recently I picked up an order and am missing items. No one will call me and make it right. This is an ongoing issue.

We ordered online which we try to do, but evrytime something goes wrong. this time, i didn't get my coupons balance adjusted on my purchase, didn't get the salt that i purchased and got charged more for a replacment than the sale price of a product they were out of. I have conversed with them several times and they are not willing to do anything. this is so wrong, i have had so many issues with this *** Hyvee.

Store frequently has no stock on weekly advertised items. Store advertises sale prices but often doesn't have stock on those items. This happens weekly, across several sale items. Store does not have stock at start of ad/sale date, store does not have stock at end of sale date. Store is not honoring advertised specials. I've attached a pic showing little to no stock on advertised crackers (only one flavor available).I want the store to honor sale pricing on those sale items for me when they are restocked, since the store did not make this advertised offer available as & when advertised.

I ordered a Hy-Vee gift card on 1/25/2022 to be sent in the mail that was never received by the recipient order # *** for $100.00. It was never received by the recipient, so I called on 2/10/2022 and was asked if I wanted a refund or a new gift card sent. They said they would send a new one out right away and it should be received in *** days. I asked them to go ahead and send the new one. As of 2/23/2022 it had never been received so I called again. They said they had to turn it over to the support team and they would call me back later. I never received a call back and I am to the point that I just want my money refunded. I don't wish to deal with a business that handles things this way. This is a very poor business practice not calling me back.

For the past 3 orders I have placed for Aisles Online, there have been significant issues with the service. 1) The orders are often not picked correctly, then I am charged for items in error, and have to carefully inventory the full grocery order only to call the store and spend time going through multiple people to get a credit for something I will again need to go out to purchase. 2). The orders are routinely late without any specificity regarding expected availability. You place an order. It tells you to pick up between 2-3pm. Then shortly before it's done, a text message says they are running late and apologize. It does not provide a timeline, so you then need to call the store to determine when to pick things up. Often they do not know and cannot provide an estimate. 3) When you do arrive to pick up the order, lines are long and slow moving with limited staff to address the number of customers.4) When seeking to use a different location, as recommended by customers on social media, the app defaults to this location and does not make pick up elsewhere available. Despite repeated calls to the store, they continue to advertise something they cannot deliver on and impact lives of customers. Product_Or_Service: Online grocery for pick up

On 08/04 I visited this Hy Vee location to get a money to pay a bill. For the amount of $160.72. The employee asked for the amount again and I showed her my statement for the total. She then walked over to the Western Union machine to get the money order. While this was happening another employee and I were talking, as we've known each other for years. The first employee comes back and rings my total into the main system. I swipe my debit card not paying attention to the total. As I walk away talking to the second employee I turn to leave the store and notice she made the money order for $260.72. I turn back are return to correct this issue. The first employee prints me a new money order and just stands there. I then ask about the $100 they I was over charged. She then says I shouldn't have been charged that. So I check my bank app. I was charged the extra $100 as even the first receipt shows. So she tried to issue a refund. She calls a manage over to help her with it. They manually type my card in. After all this is when they decide to tell me it could take 4-5 business days. This is a start of the month. All of my bills are due at the start of the month. So now I'm placed in a bind because of an innocent error. Though not my fault.

I purchased a Hy-Vee Plus membership so I could have free delivery, priority pick-up times, and to have communication with my shopper while they shopped my groceries. This service has not delivered as promised. - Almost every order I have placed has been delayed for hours past my scheduled time.- I've had delivery orders abruptly cancelled with no communication from the store. I've had to call and wait on hold for a long time in order to find out that they were not doing anymore deliveries that day and it could be rescheduled for the next day. - I've waited for up to an hour to pick-up my groceries and even returned home without them because they are "lost". - I've had poor substitutions or missing items because the shopper does not contact me while shopping. This is a service that I paid for.I contacted the corporate office for a refund of the fee that I paid for the Plus membership and received a prompt response that the local store manager would call me. After I didn't receive a call I reached back out to corporate and was told I would get a call. This has happened three times now. It has been over 20 days that I have been waiting for a phone call from the manager.I've been patient and given *** because I know that everyone is short-handed but this has gone on too long now. I should not have to wait around for a phone call in order to have this resolved.

I ordered a few groceries off their website, to be brought out to my car when I arrived at their location. My pickup time was 5-6:00 PM on Friday 11-20. I arrived at 4:30 and the attendant acknowledged my arrival. I spoke with the attendant multiple times over the next hour and a half, waiting patiently for my order to be brought out. At 6:00 I told the attendant I have to leave because I was going to get home an hour late for my insulin injection, and I couldn't wait any longer. As I was driving home I called the store and told them I had left. I spoke to a "manager" who said he would deliver my groceries to my house. '? (He had over an hour available to deliver my groceries to my house 20+ miles away, but couldn't get them out to the parking lot during my 1 hour pickup slot? I told him not to bother, I would go to another store.)On Saturday, the next day, I got a text message from them A DAY LATE that my order was ready to pick up. I didn't plan on driving back to Springfield after having already bought the groceries elsewhere. They went ahead and charged my debit card even though I had told them I wasn't coming back. While I was there on Friday night, they had probably 25 to thirty other orders brought out to peoples cars, which came and went every 5-10 mminutes but couldn't get my order ready. Order number XXXXXXXX was placed online at 12:38 on Friday. No reason for it not to be ready, no reason for them to charge my card after I told them I was leaving. Their website now says the order was picked up. Not true. Orders must be SIGNED FOR when picked up. I'd love to see wo signed the order I never received! There were multiple phone calls both directions, at least 2 voice mails they sent me and a text message. Plenty of chances to FIX THIS! Product_Or_Service: groceries Order_Number: XXXXXXXX

Hy-Vee Isles Online allows order for products they do not have. They state you will be substituted with another item of either your choice or theirs and pay the lower amount. This is all great until coupons or specials that require so many of an item to be purchased and only part of the required amount are available they still charge for the partial order and no credit for the special for example soda 4 6-packs for $12.00 only two are available so they charge you $4.75 for 2 6-packs $9.50. I have even told them over text while the order is being shopped that I do not not want the items if they can not meet the requirements of the special just to be charged the higher amount for less items. Yesterdays order donuts were on special. Buy one get one free. I ordered 2 6 Packs of Glazed Donuts. During the shop for my order I was told they only had 1 package and asked what I wanted to substitute. I responded with "what are my options?" which there was no reply. When I received the text that the order was finished I again asked about the donuts, I was told that I was charged for 1 as they did not have anymore. I asked again what would be subbed for the free 6 donuts. After a few minutes I was told that I was actually given a 12 pack of donuts and only charged for 6. I picked up the order and went home. Going through the order I only received a box of 6. I called the store and spoke with *** she said she could have 6 more fresh donuts available the next day. I live out of town and the donuts were the main reason for the order as my child had a party that she wanted to bring donuts. We had to leave in about 5 minutes so there was no way an order could be brought in time. I ended up having to drive to Lennox and purchase bars at Sunshine. I asked for a manager and was told that the Isles online manger had already left for the day and I would get a call back at 8am the next day. Its *** and no one has called and no credit. This has happene with the last 4 orders.