Menu
Morrisons Customer Service Phone, Email, Contacts
Morrisons
complaints

Morrisons
complaints

Morrisons Complaints Summary

14 Resolved
573 Unresolved
Our verdict: If considering services from Morrisons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for Morrisons has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Morrisons. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Morrisons complaints 587

Sort by:

Newest Morrisons complaints

ComplaintsBoard
G
7:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Morrisons as an employee

I am an employee at morrisons and have been for 9 years, the amount of staff I have seen leave just on my department since I have been there is over 70, the place is an absolute joke, I am now off with stress as they expect to much of one person, I am the only fully trained staff member on there and had to train myself to get there, I also work on other departments ad they have no staff. I went into work to speak to the manager about my situation and she spoke to me like I was an i###t if I could get another job I would in a heart beat, the place is going down hill and hope it closes

Read full review of Morrisons
Hide full review
ComplaintsBoard
L
6:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Morrisons chicken and silverside beef joint

I bought both an extra large chicken and an £18 bit of silverside from your store at Hunter trist Edinburgh for my Christmas dinner. The chicken does not go out of date till the 26.12.16 but on opening this morning it was off. My silverside halfed in size after cooking it. This has left me distressed thinking I don't have enough food to go round my 8 guests today.

Read full review of Morrisons
Hide full review
ComplaintsBoard
D
12:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Morrisons poor customer service combined with a racist attitude towards whites.

I went to Morrison's this evening and as usual I used a basket to put the items in which I intended to buy and went to the self service tills. I rang the items including two bags and paid for it with my debit card. I then started loading my items into the two bags. As I was loading the second bag, a so-called asian customer assistant approached me and said in a very stroppy way "Did you pay for that?" She was looking at the first bag which was on the floor when she said it. I replied in the affirmative. why wouldn't I have?

Now I ask you why would she think that I hadn't paid for it? She has no reason to believe that I had not paid for it. She was simply picking on me because I was white. This is not my first time to experience this sort of nasty racist attitude towards me and there is one other black lady who treats me the same way.

What I was doing on this occassion was neither unreasonable nor in the least bit suspicious and therefore I do not believe that lady had the right to treat me this way.

After I finished loading the two bags I approached the lady and told her that I found that what she did was highly insulting. I told her that I have been coming to this store for the last six years. She refused to listen to what I was saying and did not appologise.

Due to the fact that I have been coming to that shop for the last six years, I find it highly insulting that this lady and her colleague should treat me as a thief, neither of these ladies are members of the security team. They therefore have no actual legal right to do this in the uk.

I have noticed on other occassions, that the only people that the big black security guard picks on are whites. Now I don't know the circumstances of those situations so I am keeping an open mind with regards to those cases. But it does appear that the only people they seem to target are white. And the security bloke was quite rough with those other whites.

SHAME ON YOU MORRISONS FOR TOLARATING RACISM TOWARDS WHITE CUSTOMERS!

Read full review of Morrisons
Hide full review
ComplaintsBoard
E
12:36 pm EDT

Morrisons not willing to deliver to a disabled girl in w12

We placed an order with Morrisons for some drinks for a fund raising party we where panning to have for Halloween to help a disabled lady raise money for her music project. This was the second time we had placed the order due a mix up at the beginning so we had to make a new account. So we checked the deliverey on the site and was told they deliver to W12 in London. We placed the order and later that evening we received an email to say it had been canceled. We contacted then and was asked to send poof of address over so we did. I explained the order was for a disabled woman and had her verify her in formation and give me permission to speak on her behalf. We was then told that we would not be reviving the order because of a security issue. I online our issue again and offered to send addition information to them and the said that they could not deliver due to a the area being security risk. I ask why this was not hi lighted at the point when I checked if they deliver to my area. This would have saved me 2 hours of my time. I was then fobbed off with well its security and things change all the time. But on the site it is still telling me they deliver to my area. Also I asked if there was any special dispensation for the fact that the lady in a wheelchair and was able to leave the house unsupervised and they was willing to send proof of this. I was told not they its to much of a security risk. And they where not able to do anything... this was very annoying and should have been sorted on the site to reflect this. I work in web design and know this is not hard to do with the CMS they are using. I am extremely disappointed with Morrison's where we as a family spend about £500 per month last Thursday alone we spent 240 and I spent a further £90 on stuff for my self. Is its very sad that a company that offers delivery can't safeguard its products and is not willing to be flexible to accommodate the dissabled users in the community who find it hard to get out.

Read full review of Morrisons
Hide full review
ComplaintsBoard
R
1:07 pm EST

Morrisons staff being treated poorly

Moved staff member with no knowledge when they got back from a holiday to a complete different department after 3+ years on the one previous. Other team member of that department constantly leaving notes or making inappropriate comments to other staff members leaving this employee to be diagnosed with depression, and loosing his hair due to the stress, asked to move stores, was told 6 months ago it would be possible, then last month was told it wasn't due to 2 weeks off work in 2014 which was down to a broken leg! Constantly belittling and now told he'd be sacked after FIVE years as works not up to "standard" really because i'm sorry if someone was being bullied contentiously to the extent they are basically having panic attacks when leaving the house, do you think they'd be working to the best of their ability erm no!

Read full review of Morrisons
Hide full review
ComplaintsBoard
R
2:14 pm EST

Morrisons store senior management

I feel that the senior team at cribs causeway are treating their staff like slave's.they don't know the first thing about different type's of illness or how to talk to their staff.the other day I heard 2 of the senior team talking to a member of staff.one of them was saying the staffmember had been rude and given bad service to customer's.but what really annoyed me was the fact that they were upstairs in their training room at a staff meeting so how could she of heard anything

Read full review of Morrisons
Hide full review
ComplaintsBoard
R
3:19 am EDT

Morrisons team leader took my job

The team leader us to be supervisor on this department of Morrison's until they cut managers and supervisors jobs . They had to apply for team leaders jobs with in the company .Or was made redundant if they were not successful . They made her redundant she was upset and I did fell for her but the right person got the job . Here comes the twist she made that much fuss they told the person they had given the team leader job to they had made a mistake.And made him redundant and give her the job . Which she did for about 1 and half years .In this time and before I worked the department she left as normal 39 hour staff I was by my self for about a good 9 months of this as the other person was on sick . The new team leader job was to much for her and could not manage it. The ADM s told her if she stepped down they would put her back on her old department where she wanted to be . Their is now three people on the department there is only work for 1 and a half person so i am been passed back in to my old job .Personal think I can just change my hours to suit them and her I have now made new commitment look after my grandchildren when I finish work so I have to finish at a smarten time every day . I can no longer do this because of them all they have done is use me to get what they want because of the fuss she makes I am been thrown a side just like the other person .

Read full review of Morrisons
Hide full review
ComplaintsBoard
K
4:47 pm EDT

Morrisons disabled tables

We have shopped in your Barrow in Furness store since it opened but we have now had to stop owing to the disabled tables in your café being used by none disabled people. There used to be signs saying these tables are reserved for disabled people. There are no signs now. People are using these tables as family & friends meeting places. Tables are pulled together & used for meetings. It is disgraceful that disabled people, like my wife, who has to use a wheelchair, cannot use these tables and therefore cannot have meal in your café as she cannot use the normal tables. The staff should make sure these tables are used for disabled people and notices plainly stating they are not to be used by none disabled persons. My wife is not disabled by choice and does need a rest after shopping. Unfortunately we have had to look elsewhere for disabled friendly café seating. We like your store but unfortunately it is not being run on a disabled friendly basis.
Thank you for reading this
Ken Salisbury

Read full review of Morrisons
Hide full review
ComplaintsBoard
H
4:01 pm EDT

Morrisons un-trained and rude staff

I want to submit a complaint about the rubbish, untrained, and inexperienced black staff of Morrisons at Stratford London.

I don't know her name; but the supervisor of that store does know her name. She is black girl working on self service machines.
Despite the doing her duty properly she was quarrelling & arguing with the customers. Instead of accepting her mistake she was continuously annoying the customers.

She does not have any experience and I think she does not eligible for that customer service job, despite it she is more eligible for TOILET CLEANING job.

Read full review of Morrisons
Hide full review
ComplaintsBoard
A
8:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Morrisons customer service

I have to make a complaint on your customer service staff - Zoe, at Leicester store, LE2 7LT.
I went to your customer service desk on the 16th November as I found two items had a wrong price on the receipt. However, shockingly your customer service staff Zoe, with no politeness or manners, straight away satirized me:" Always something wrong with your receipt!"

Beg your pardon - I didn't produce this receipt but you Morrisons did! If there is something wrong or ALWAYS wrong, it will be you to be criticised and to be questioned! Why are the prices you charge at the till ‘always’ different to the prices you display on the shelf! If it doesn’t mean you are unprofessional and make mistakes all the time, what is the explanation then?

I've been checking with people since then and found out all the other supermarkets customers they are all fine with their receipts and have never had a problem! But those who are shopping at Morrisons have all agreed it is often something wrong with the receipts and some of them are actually thinking to leave.

I’m very disappointed. I noticed you are doing some price matching recently but business is not just being ‘cheap’, it is more about ‘trust’, isn’t it? If your receipts are not honest or your staff is being so unprofessional, how are you going to maintain your customers? If it is just simply for ‘cheap’ price, we would rather go to Asda or Aldi as at least we know their receipts are ALWAYS RIGHT!

I think your customer service owes me an apology by talking to a customer in such an irony rude way. In addition, I will keep seeking formal advice on my consumer rights on the wrong receipts and the time has been wasted caused by your mistakes.

Read full review of Morrisons
Hide full review
ComplaintsBoard
L
2:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morrisons cafe was awful

Ordered 2 full breakfasts. Told the lady on the order point and till that one breakfasts needs to have a hard egg as my partner is pregnant. After 45 minutes waiting for the food it arrived cold with eggs that weren't even cooked at all! Sent it back and the staff were so rude. Waited another 15 minutes and the meals were cold again.didnt bother getting a refund as there was one person clearing tables and a massive que at the till. Waited long enough didnt want to wait any longer just wanted a breakfast

Read full review of Morrisons and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
Sandra Makey
, US
Jul 14, 2016 9:16 am EDT

13/7/2016/ eccless branch -[protected]- try'ed there ''creamy chicken pie''- fresh bake counter - Just what they was called sounds nice ' o was very unpleased - very drie thick pastery even add there been a '' Little cream chicken; wouldnt of Been to much; It looked to be a tiny bit of sauce - Not one little peace of chicken to be found ; very dssapointing cost £1.40p

A
A
AD Brown
Bristol, GB
Jan 20, 2015 2:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

My Wife & I visited Morrisons Cafe at Yate Bristol On the 18/01/2015. at 8.25 am .There was no one waiting to serve at the Pay Counter.So I called out "hello" to attract attention & Service. We were then met with a Very Rude/Abrupt & Agitated young woman.Who Stated "What Am I INVISIBLE"! (We Did Not see her as we walked in/As She was NOT There!) She Tried to make a joke of this, But Was Clearly Annoyed! (We ARE CUSTOMERS!) This Lady? Is Called " Lisa Westcott" And We believe to be the Manager."Not A Very Good Example to Her Staff !. We Always Used To shop Only At Morrisons But As This Is NOT the First Time This Person Has Been Abrupt And Rude.We DO Not Intend To Shop. Or Eat At Morrisons Cafe YATE AGAIN!

ComplaintsBoard
C
5:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morrisons bullies

Inverness store bullies their staff went in othier day this benn third time in a row I caught management shouting abuse at members of staff causing them to get up set
I suggest we all bycott morrisons if think exceptable to to undermine thier staff
In public. Shame on you evil company not evin hitler treated ones like that they threated to rape staff member if they reported it very sick indead

Read full review of Morrisons
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
10:36 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morrisons bullying seniors

Seniors belittle staff on a daily basis show no support and personnel manager very much the same. Staff dread having issues that mean not getting into work as were basically slated over the phone and get made to feel like children. Customers comment on the store managers attitude and the DM argues with every member of staff she can. Store moral is down and staff levels are dropping so were expected to work harder and cover tills.the only time any senior helps staff out is if they get alerted to an area or regional manager visit.

Read full review of Morrisons
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
12:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Morrisons overpriced

Despite every year being the most profitable Morrisons store the prices are much higher than in UK stores and few offers are available in store in Gibraltar.They take advantage of lack of competition here in Gibraltar.OK there are extra transportation costs, but these are more than covered by the massive sales at this branch.We are held to ransom by Morrisons and in times of crisis this is a disgusting practice.
SHAME ON YOU MORRISONS

Read full review of Morrisons
Hide full review
ComplaintsBoard
Z
5:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morrisons lack of help

i think my store is being run into the ground, there has been hardly any new staff in months, if a member leaves they are not replaced, leaving thier department short staffed so people from other departments are forced into work they dont like and are not properly trained on.In one canteen there was only one person doing a two person job for 7 hours with only a snatched tea break when it was quiet and no lunch break.Nobody cares about anybody because they are all in the same boat, management are like badly trained children.i dread holidays because i am left on my own and my line manager doesnt helpi was told to fill in a greivience form but i dont know how to word it properly and i am sure others would join me, nobody seems to have the bottle to do it so i guess somebody has to stand up, i like my job and i want to do my best but in the end all i want to do is run away! grrrrrrrr

Read full review of Morrisons
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
8:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morrisons incorrectpricing

Incorrect pricing 15 june 2012 purchased hollandaise sauce @0.49pence each on checking bill was 0.80p each. Went back to recheck shelf label checked @ 0.49p employee nearby so I asked her to check item an price label, confirmed @ 0.49p told I was charged 0.80p was told nothing she can do check with customer services. I aproached customer services who scanned product and told me it is priced at 0.80p. I said that the price label is showing 0.49p. A phone call was made to employee in charge of product who said price should be 0.98p and asked for that employee to come to customer services. He arrived with an alternative packet and said correct price is 0.80p. I asked him to accompany me to the shelf were the price label showed 0.49p. He checked and said he would get girl the return the price difference to me. Then proceeded to take the price label off the shelf. I asked what happens now he said he would phone customer services then proceeded to take product of the shelf. I asked him to return to customer service with me to confirm to employee the correct price. Who then filled out a form listing money returned to me for which I had to sign for. Time taken 35 minutes to correct morrisons mistake by me for which I received no thanks or wages

Read full review of Morrisons and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
catherine timperley
Worcester, GB
Feb 24, 2022 5:33 am EST

On thursday we go shopping malvern link i look at morrissons petrol prices their down or up he buys he's petrol at morrissons their not cheapest while other petrol stations sell petrol cheap. It were I go to other look around.

S
S
slavery is back
london, GB
Aug 11, 2014 2:58 pm EDT

To change prices you need staff

J
J
Jim124
Rhyl, GB
Mar 07, 2013 1:28 pm EST

I had exactly the same experience at the Rhyl branch of Morrisons in March 2013. The annoying thing was it happened on two successive days for the same item - on the first occasion I was assured that the price discrepancy would be resolved, so I was surprised to find it had not been when I went into the store the following day. I spoke to the store manager and he assured me that the store did not breach Trading Standards rules by incorrectly pricing products, as there are just two many prices to keep track of and human error will always occur. I think this is just another example of Trading Standards rules being far too lax and supermarkets faced prosecution for incorrect pricing they would make greater effort to put the correct prices on the shelves. It is just another case of the regulatory system under which supermarkets operate being far to lax, and the victim is the customer, who ends up being ripped off without knowing about it. I agree that Morrisons should have a better system for dealing with complaints. Having to spend 30 minutes going through their current procedures with customer services is unacceptable, and a good incentive to shop elsewhere. I will certainly being using Morrisons less in future. This is the FIFTH instance of incorrect pricing I have noticed at the store in a year. How many more times have they ripped me off? How many millions does this store rake in each year by misleading customers over their prices? Forget regulation. It just seems to me we are in an era where anything goes. Buyer beware, or be shafted.

ComplaintsBoard
K
8:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Morrisons Details of fresh meat on shelves

Neither the provenance of fresh meat nor how the animals are reared is mentioned. This is important as the customer may not want to buy meat from animals that are not reared outdoors.

Read full review of Morrisons
Hide full review
ComplaintsBoard
D
3:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Morrisons abuse

i am being slandered by the staff from kiosk and other parts of morrisons, when complaining the so called supervisor thinks in house proceedure is enough, this clearly does not work.

Read full review of Morrisons and 1 comment
Hide full review
1 comment
Add a comment
B
B
Boo.
, GB
Jan 05, 2013 12:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Morrisons is a disgracefull company to ever work for, having no support from anyone, as well as no staff, get treated like a piece of dirt want you to do every job in the store, oh the admin staff can all have there breaks together of which are well pass there 15mins, then go on smoke breaks, while everyone else has to stick to there lousy 15mins break. The store manager is just a waste of space, when asked bout rotas, or anything he does not know, we also don't have a personel department in the store, so no one to help, worst place I have ever worked, just don't care bout staff only the chosen few, what I say you only get one life please don't waste it there I didn't .

ComplaintsBoard
J
5:04 pm EDT

Morrisons wrong pricing

I have been going to Morrisons oin Westcroft Milton Keynes for several years now and on many occassions bought something that has been on the shelf...sometimes in end displays advertising in big letters/numbers a special deal. One example was Surf.."Small and Mighty" It was a remarkable price and i almost bought one but I have learnt from experience how supermarkets are often mispricing lines. It was referring to a 24 wash bottle but had been filled with 42 was size! How many people i wonder would have just taken it and not checked! Two days ago i was buying toilet paper...thought oh that's good..a leading brand..4 rolls, plus two for free, at £1.71...got to check out...£2.20. I went back to shelf to find once again the wrong merchandise was put in the wrong space. Could you tell me what recause legally has the consumer now got on this. As I am coming across it more and more frequently.

Read full review of Morrisons and 1 comment
Hide full review
1 comment
Add a comment
M
M
marcelle withey
Plymouth, GB
Dec 03, 2013 7:02 am EST

I have just visited your store in plymstock plymouth.i purchased a quilt, because there was a group of school children were singing christmas carols, so not to walk in front of them myself and a friend walked back around the cashiers and through another, checkout with the receipt in hand .On getting to the car one of your members of staff banged on the door, and to tell us we have a dvd which has got been paid for.My friend told her that we did not have a dvd, then three more came out shouting that we have taken a dvd.I think that this was rude, not only shouting out but for the fact that this branch of morrisons is were i do all my shopping.this was very embaressing, as people that i know saw these three woman shout from the door of the store, that we had taken this dvd..Then your store security came to us, i showed him the receipt, then my friend asked for the store manager to come to see us..By this time, people that i know have walked pass and stared, at me and my friend.The three cashiers had walked back in to the store and never to be seen again ..I think that these three should apologies to me and my friend for how they conducted themselves.And that we should have a written apology from all three..Ihave never in my life taken anything and if i have seen people taking anything i have informed your staff..Because of this i think that i will be going elsewhere to do my shopping from know on.

ComplaintsBoard
L
4:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morrisons oppened pack

a multi-pack of cheese puffs was purchsed on 9/4/10 in morrisons, pendeford, wolverhampton apon opening, one of the packets of crisps were not sealed correctly making them unedible.

Read full review of Morrisons
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
How to file a complaint about Morrisons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Morrisons. Make it specific and clear, such as "Overcharged for groceries at Morrisons" or "Poor customer service at Morrisons bakery."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or branch of Morrisons involved.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Morrisons employees, including names or descriptions if possible.
  • Details of any transactions, including receipts, product names, and prices.
  • Steps you have taken to resolve the issue with Morrisons, including any communication with their customer service.
  • The company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: Attach any relevant documents, such as receipts, photos, or email correspondence, to support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Morrisons. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the details are correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Morrisons on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your email and ComplaintsBoard.com account for notifications related to your complaint or review.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Morrisons contacts

Phone numbers

+44 345 611 6111 +44 345 322 0000 More phone numbers

Website

groceries.morrisons.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.