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Morrisons
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Morrisons complaints 589

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1:06 pm EST
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Morrisons Freezer section

I visited the Whitefield branch this afternoon at 2.15pm. Amongst other items, we went to purchase frozen chips in a large freezer area and the freezer lights also turned off. We noticed the majority of the bags had defrosted; however they had been left and staff were making no attempts to either repair the freezer or warn shoppers not to buy these items.

This has also previously happened with tubs of ice cream, which we noticed had crystallised and resold.

We would appreciate your immediate attention.

Desired outcome: Repair freezerAlert shoppers not to buy defrosted items and remove as could be a danger to health.

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12:40 pm EST

Morrisons Cafe at Stamford

Went into cafe at Stamford Lincolnshire on Thursday 24/11 for lunch. Oh my goodness what a state the place was in! Tables dirty not even wiped clean,no clean mugs, spoons , no sugar. Leaking water everywhere from a hiot drinks machine so unsafe as there was elderly ppl trying to get a drink and then having to step in the water. When told a member of staff came out with a dirty mop and mopped the water up only for it to be leaking again! Customers complaining to customer service but nthg done. Coffe machine out of milk such a mess everywhere.1 young lad serving felt so sorry for him he was trying his best but with no help.?Unfortunately I didn’t get his name but he’s a credit to the cafe. It was around 12.30 if if helps. Then to top it up as we left we told a young girl thst the machine was leaking again only for her to sigh at us! This place needs seriously sorting out!

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7:50 pm EST

Morrisons Security guard

I went into one of your stores in Middlesbrough on the Friday 25th November 2022 at 17:59 as I can out of the customer toilets the security guard stopped me due to the alarm going off and he asked me to empty my pockets so I did and then I gave him my wallet to see if that was what made the Alarm go off and it was and ge accused me of stealing vapes that I hade in my pocket as I entered the store and he was very unprofessional

Desired outcome: I would like a formal apology for being wrongly accused

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11:19 am EST

Morrisons Kendal cafe

We arrived at 3.30 and ordered food using your self service. With 3 children it took time to decide and to place the order! We were then to be told we shouldn’t of been able to order the Christmas dinners! We ordered hot chocolate to be told there was none! Then we wanted to order the roast chicken dinners instead to be told there was no chicken! There was one young girl trying to deal with everything. We were told to sit down and someone would sortI’m the refund. Another lady brought out food. Put it on the table on the tray and then said”I’ll go sort your refund” so I had to dish out the meals and remove the tray. There were no teaspoons so I had to go and ask for one. The lady then returned and handed us a plastic spoon to open boiled eggs! The eggs were solid and the toast was black on the underside and I mean black! We complained and more eggs were brought but these were really under done! They poured out like water! If my child had eaten those I’m sure they would of had an upset stomach! The young girl was very helpful and the older lady was very disgruntled at each request! After checking my refund I realised that this was also wrong as it was missing the hot chocolate! My daughters 3rd lot of boiled eggs arrived as we just finished.

Desired outcome: I would like a response

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2:54 pm EST

Morrisons Product service

No Large or XLarge Turkey CROWNS available to Christmas order.

I have been waiting to do a Christmas collection order and last week I eventually spoke to someone in customer services who said they’d be available to order from the 19th November.

I have checked every day since but they’re still showing unavailable.

When will you be making them available to order as I need to order as soon as possible to ensure my Christmas food is sorted.

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1:51 pm EST

Morrisons Cook It - Chicken Kiev

We bought the above food item this evening from the Morrisons in Dalkeith, Midlothian.

After cooking we sat down to our evening meal and neither of us could eat this for the following reasons:

1. The meat appeared to be tough initially but one of the breasts had an awful aftertaste so we both stopped and cut open Kiev’s to find completely different meat consistency. One was very touch and the other appeared uncooked with a funny colour and after taste despite cooking for instructed time.

2. Not only this but the crumb was excessive and therefore covered up the poor quality of the chicken breast.

We are significantly disappointed in the quality and taste of this item, hence complaint.

G Neil [protected]@gmail.com

Desired outcome: To take this item off the perceived quality list

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12:25 pm EST

Morrisons Armistice day anlaby store

We were in the cafe on Sunday 13 November before 11.00. An announcement was made that there would be a two minute silence at 11.00. We stood up to respect this and others did too. Unfortunately the advertising and background noises and announcements were not turned off, thus the two minutes respectful silence was not adhered to by Morrisons.

We were most upset and very disappointed at this lack of respect and disregard.

Desired outcome: A response of some sort.

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8:26 am EST
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Morrisons Morrisons baked in store mince pies

Bought the pack of six baked in store mince pies on two occasions.

In both occasions the pies are uncooked on the underside. The first pack I returned and informers the store manager. The store manager agreed that the pies were raw and gave me a refund.

Bought a second pack today and the same thing has happened. Thought I’d notify customer services directly as the problem has nor been correctly addressed in store.

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8:46 am EST

Morrisons Calor gas bottle exchange No service

Today approx. 11am I phoned your petrol station at princess park for an enquiry for exchange on a 7kg Calor Gas Bottle. The lady I spoke to told me 31.50 and one was available. I asked if this could be put to one side and reserved under my name. I asked a neighbour if he would drive me ( as I have disabilities and do not drive) to collect this and he agreed. After a 5 mile drive I got to your petrol station and when I spoke to the staff member and told her I have reserved this gas bottle she told me that she could not find the key to the cage. I feel you have lost out on a 31.50 sale and this meant my neighbour had to drive another 7 miles to get a gas bottle as I needed this as it is my main source of heating. I feel you have waisted my time and my neighbours time and fuel. POOR POOR SHOW MORRISONS . I wonder how many more sales you lose.

Desired outcome: I would appreciate a responce.

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8:45 am EST

Morrisons No smaller trolleys

Since this last March 2022 , my Nearest Morrisons has no smaller trolleys at all. I have complained so much and they tell me that small trolleys are stolen all the time. I am an older person and i find the larger trolleys too much to walk with around the store.

Also since the Store (which is Westcroft ,M Keynes) i find there are no longer products that i want to buy especially as i need Gluten Free food. Today i wanted to buy some home cooked Ham and Turkey or chicken. I asked if these were gluten free and the assistant said they cannot be Guaranteed G/Free as its not saying what these meats are cooked with. Why is this info so difficult to find out about this sort of thing?

This store had a huge "Makeover" earlier this year ,and because its my nearest store i feel i want to shop there. But no more its all too difficult.

From

Delia Higgs

Desired outcome: Smaller Trolleys

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11:38 am EDT
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Morrisons Newcastle cafe Morrisons

We did our shopping then went in for breakfast the short lady who I didn’t get her name she was rude to all customers I ask for a knife and then told can’t help I’m in the kitchen then on several occasions coughing without using anything there was a man with special needs who looked like a regular she told him to make us own tea then she kept shouting I’m having a bad day her attitude was really horrible I will never eat in this cafe again we’ll she works there doesn’t deserve her job role as she can’t deal with customers properly How do they get to work in hospitality date we visited was 5/11/22

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3:13 pm EDT
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Morrisons Customer service number

This is a total disgrace

I made 3 attempts to call customer service regarding Morrisons Champions

I work in s carehome and wanted to get involved with Morrisons as they state they like to get involved in the community.

Utter disgrace

Got cut off 3 times even when I was talking to a customer service advisor..

I filled out the online complaints form to then receive an email saying how leased they were they if had such s good in store experience!

What the hell!

Basically you are taking the Micky !

Absolute shambles trying to work with a local organisation to receive treatment like this..

Obviously your customer service team have a license to do just what they want !

To insult a customer in this way

Desired outcome: To speak to director or manager

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4:07 am EDT

Morrisons Order [protected]

Went in to amend my order yesterday afternoon. When I came to check out it say couldn’t be done at that time try again later. I repeatedly tried to make the payment. Rebooted iPad, tried it on my phone. I finally looked at my account details and realised it was probably the date on my credit card. Updated this and tried again but still wouldn’t go through. Contacte Morrisons on FB but their recommendations didn’t work Tried discarding changes and this seemed to work but then I receive a message this morning saying my shopping has been cancelled.

This should have been better flagged on your site with a request to update my payment means. This is what happens with any other company. I’m so annoyed over this, not the way to treat long term customers. Looking at my Morrisons account the updated card details are shown so I really don’t understand why this didn’t go through

161 Wareham Road, Lytchett Matravers, Poole, BH16 6EA, United Kingdom

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8:48 am EDT
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Morrisons eGift Card

My daughter redeemed a £150 Morrisons voucher through her company's reward scheme for me on the 24 October. On the 25 October I printed off the eGift card details she sent me with the intention of starting to use it in store at my local branch. eCard no. [protected] Pin 1731

Unfortunately I lost the voucher on my way to the shops and immediately phoned Morrisons customer services on [protected] to report it lost as I was worried someone might find it and use it. I was told that a block would be put on the card and that I would receive a phone back regarding how to get it replaced.

Nobody got back to me.

My daughter emailed customer services on the 28 October to advise what had happened only to be told that the card cannot be replaced if lost or stolen as per the terms of use (Case ref. CS8601747).

I was not told this when I reported the card lost and if I had would not have had the card blocked.

I am a 70 year old pensioner and it seems very unfair that my daughter and myself have lost out on £150 worth of voucher through her trying to help me financially in buying groceries.

Desired outcome: Compensation of £150 or voucher which can be used either online or in store.

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12:47 pm EDT
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Morrisons Blackberries

Date: 30/10/2022

Time: 12:53:04

I bought some blackberries today and once getting home checked and found they were meant to be displayed until 28/10/2022, two days before I purchased them. This should not have been on the shelf, and I now have out of date food which I will not be eating. Complete waste of my money thanks to this store

These were purchased from the Chorlton-cum-Hardy store in Manchester

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12:16 pm EDT

Morrisons Service

We visited the Cwmbran Store on Saturday 29/10/2022 with my Husband.

The more I have thought about the experience we had, I feel that it warrants a Complaint.

I went to the Deli Counter to purchase some Cheese and Ham.

The lady got me a whole slab of Dragon Cheese, I then asked for 6 slices of Gammon Ham, because it looked nice and lean.

When I looked at Ham on scales there was a slice which wasn’t very nice,

so I politely asked the lady to take it off. She seemed annoyed at this and literally threw the slice of Ham on the counter that was behind her.

When she removed this slice the slice underneath was also not nice, so I said I didn’t want that piece either, she was not happy with this, and again removed it

and threw it on the counter behind her.

My Husband and I just looked at each other not knowing how to react to what we had just experienced.

My Husband and I felt really uncomfortable with her actions.

We took the Ham we had asked for and thanked her.

I have never in my life experienced this when I have gone shopping, it

was totally unacceptable the way we were treated.

We are both in our Sixties and never ever have we experienced such aggressive behaviour, for simply not wanting the awful Ham she thought we were going to buy.

We are sorry to have to complain but it needs to be brought to your attention.

Regards

Mr & Mrs Rowlands

[protected]

Desired outcome: I don’t know how this awful experience can be resolved?We will await the outcome of Complaint,and take it from there

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3:25 am EDT
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Morrisons Plastic bags

The customer in the queue behind me yesterday was given half a dozen flimsy disposable plastic carrier bags for free. They were obviously intended for single use. The whole point of the plastic bag tax was to remove carrier bags from the oceans and land fill. Please watch the attached video. https://www.youtube.com/watch?v=yaDx-WJAsaE I will be contacting Trading Standards about this.It's disgusting.

Desired outcome: An end to single use carrier bags and a return to proper re-usable bags

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4:37 am EDT
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Morrisons Customer service

I was using the self service tills in the Morrisons on new hythe lane near aylesford at around 09:10 on the morning of Thursday 27th October. The self service checkout i was trying to use was non responsive, so I decided to use another one. An employee (female 60’ish long blond/grey hair)went over to the faulty checkout and said in a condescending tone “what’s wrong with this one then?” I tried to explain that it wasn’t working but she continued being rude to me ,saying “look, it’s fine” even as I was successfully using an alternative checkout. It was a very unpleasant interaction

Desired outcome: Employee receives some customer service training

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jrsa1952
Chester le Street, GB
Nov 10, 2022 4:11 pm EST

What a farce self service check out is at birtley, old people does not know how to use them, The staff have had many complaints about them ,was told it is progress one step forward 10 back,imagine going to one with a full trolley nightmare, nearing xmas the queues will be down the isles for a normal checkout,someone deserves a booby prize for coming up with this idea,the customers are not happy ,some are talking of going elsewhere as we are Aldi here we come,

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9:21 am EDT

Morrisons Market street

I am a local resident to Morrisons at Kirkstall, Leeds. Unfortunately this is my nearest supermarket and only because of time restraints, I am forced to use this supermarket. Trust me when I have more time and use other supermarkets whenever possible. I visited Market Street, Roast Chicken section today. I stood at the counter while 2 other members of staff served the Kebab section. No one was serving at the Roast Chicken section. The 2 members of staff were serving 2 separate customers. Once they had served those customers, they moved onto the next 2 which had arrived at their section. Meanwhile myself and 2 other customers are still stood waiting to be acknowledged and served. After 10 mins of waiting I had to lean over the counter and asked if anyone was going to serve? I was ignored. 2 ladies came from behind the counters, 1 of them being a manager. I asked them if anyone was serving. The manager said I'll get someone in a minute, I'm busy and walked off. A few mins later of the 2 women came back and served. The manager put her phone by the lady serving me, and walked off. No apology. She then came back and said (without looking at me) Ive given you 20% off, and walked away.

The level of customer service shown by the manager is far below and expected standard in such a large brand, and particularly in a very customer faceing role. Why are 2 members of staff serving in the same area and ignoring other customers. Why isn't there at least 1 member of staff for each section (I'm guessing staff costs). So why isn't there 1 queue for the whole of Market Street. That way customers would be served quickly and efficiently. Not left stood at an empty counter being ignored. This isn't my first complaint about staff at Market Street.

I would like to clarify that my issue isn't with John or the lady supervisor, both of which have dealt with the situation in a professional manor.

My issue is with the manager, the system and the fact that a total of 3 members of staff ignored customers.

In order for Market Street to continue and grow, staffing levels need to be addressed. Customer service training needs to be quickly improved. Staff need to be aware and acknowledge that customers are stood at different sections waiting to be served. I'd rather be asked 5 times if I'm being served, than being ignored by staff. The manager of this section needs to be assessed too. The can't grow and improve the section if their leadership skills are lacking. The way the manager dealt with the situation was again far below acceptable.

I hope these issues are dealt with for the sake of Market Street.

What is interesting is to see the amount of people using this section of the supermarket have dramatically dropped since it first opened...Perhaps Morrisons need to ask why?

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7:30 am EDT
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Morrisons Cafe

Hi I visited the cafe at Morrisons Coventry today with my 3 children. The details of my complaint are -

No cups for my coffee with a queue waiting for a cup, then no milk in the machine

No forks when time to eat, had to wait again

2 of my children ordered pizza to be told their was no thin crusts and they only had thick, when came out was not good quality and they didn’t eat even one slice and said tasted funny and not worth the cost.

I asked if my fried bread could be changed to toast as I wasn’t offered but was told no unless extra cost

There was no ketchup either

So to end I paid £40 and 2 of the children couldn’t eat their dinner and the rest as written was just disappointing so I will not be eating there again

My email is [protected]@gmail.com

Desired outcome: Refund or voucher

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Morrisons. Make it specific and clear, such as "Overcharged for groceries at Morrisons" or "Poor customer service at Morrisons bakery."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or branch of Morrisons involved.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Morrisons employees, including names or descriptions if possible.
  • Details of any transactions, including receipts, product names, and prices.
  • Steps you have taken to resolve the issue with Morrisons, including any communication with their customer service.
  • The company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: Attach any relevant documents, such as receipts, photos, or email correspondence, to support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Morrisons. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the details are correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Morrisons on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your email and ComplaintsBoard.com account for notifications related to your complaint or review.

Overview of Morrisons complaint handling

Morrisons reviews first appeared on Complaints Board on Oct 21, 2009. The latest review Service station £100 charge was posted on Mar 26, 2024. The latest complaint Promotional Offer was resolved on Mar 06, 2023. Morrisons has an average consumer rating of 1 stars from 592 reviews. Morrisons has resolved 14 complaints.
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  1. Morrisons contacts

  2. Morrisons phone numbers
    +44 345 611 6111
    +44 345 611 6111
    Click up if you have successfully reached Morrisons by calling +44 345 611 6111 phone number 78 78 users reported that they have successfully reached Morrisons by calling +44 345 611 6111 phone number Click up if you have UNsuccessfully reached Morrisons by calling +44 345 611 6111 phone number 107 107 users reported that they have UNsuccessfully reached Morrisons by calling +44 345 611 6111 phone number
    Customer Service
    +44 345 322 0000
    +44 345 322 0000
    Click up if you have successfully reached Morrisons by calling +44 345 322 0000 phone number 40 40 users reported that they have successfully reached Morrisons by calling +44 345 322 0000 phone number Click up if you have UNsuccessfully reached Morrisons by calling +44 345 322 0000 phone number 70 70 users reported that they have UNsuccessfully reached Morrisons by calling +44 345 322 0000 phone number
    Online Shopping Enquiries
    +44 845 611 5000
    +44 845 611 5000
    Click up if you have successfully reached Morrisons by calling +44 845 611 5000 phone number 5 5 users reported that they have successfully reached Morrisons by calling +44 845 611 5000 phone number Click up if you have UNsuccessfully reached Morrisons by calling +44 845 611 5000 phone number 16 16 users reported that they have UNsuccessfully reached Morrisons by calling +44 845 611 5000 phone number
    General Or Corporate Enquiries
    +44 845 611 5710
    +44 845 611 5710
    Click up if you have successfully reached Morrisons by calling +44 845 611 5710 phone number 0 0 users reported that they have successfully reached Morrisons by calling +44 845 611 5710 phone number Click up if you have UNsuccessfully reached Morrisons by calling +44 845 611 5710 phone number 4 4 users reported that they have UNsuccessfully reached Morrisons by calling +44 845 611 5710 phone number
    Investor Enquiries
    More phone numbers
  3. Morrisons emails
  4. Morrisons address
    WM Morrison, Hilmore House, Gain Lane, Bradford, BD37DL, United Kingdom
  5. Morrisons social media
Morrisons Category
Morrisons is related to the Grocery Stores and Market category.

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