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Morrisons
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Morrisons Complaints Summary

14 Resolved
573 Unresolved
Our verdict: If considering services from Morrisons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Morrisons complaints 587

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7:48 am EST

Morrisons Pharmacy

The pharmacy at the Kingswinford Morrisons on Stallings lane is absolutely diabolical. The service is terrible. Waiting 30 minutes while they try to find items that they say are out of stock and then they miraculously appear. The staff are so rude. We have been using them as our preferred pharmacy but we are now going to go elsewhere. This hasn’t been an isolated incident it’s been the last 3 times. Other people were in there having the same problem. To say I’m annoyed is an understatement

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6:45 pm EST
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Morrisons Employer

I am writing to you to inform you of a racist employee of yours. Recently there has been an article from the Yorkshire Evening Post about primary school children with their school photos. An employee of yours by the name Hugh Melbourne who has been writing racist, disgusting and vile comments about innocent young children. This is completely unacceptable and should be dealt with immediately. I have evidence of his Facebook profile and the comments he has made. It states on his profile he works for Morrisons, I can forward these screenshots as I believe they will be needed. My email is [protected]@gmail.com

As I believe this unacceptable, and hope to believe this is not a reflection of Morrisons and their values this man should be dealt with effectively and promptly.

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7:19 am EST
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Morrisons Digital christmas savings

I wish to complain about the inadequate system Morrisons has in place for digital Christmas savings and in particular how to redeem them.

I have been saving all year and have £136 saved. Throughout the year I recall seeing a message in the App stating that after a certain day in late November the saving vouchers would be printed at a til for customer use.

Yesterday evening (22 Dec. 2022) I went to my local Morrisons store to do my ‘big Christmas shop’ using my savings. Before starting I asked about how I would access my savings at customer service, to be told they were no longer printed and that it could take between 24- 48 hours to redeem them! I was stunned at this.

I attempted to redeem the vouchers there and then and I kept getting a ‘something went wrong’ message, I have tried several times since at home and get the same message.

The staff in store did their best but could not get through to head office. In the end the Deputy Store Manager Amy said that if I got my shopping and paid for it she would call head office to redeem the vouchers and refund my my savings. I’m waiting to hear from her now.

Fortunately I was in a position to buy my shopping, but many people would not. It also really took the joy out of it, usually it’s an enjoyable shopping trip knowing that when I come to pay I can use my vouchers, but this time I had a hefty bill that I’m still not sure I will be reimbursed for.

I chose digital savings as as often in the new year the paper stamps are not available for sometime and I also thought it would be simple, quick and easy, but the absolute opposite has been the case. There is no information anywhere in the App to explain that redeeming can take so long, on top of the technical difficulties I’ve encountered.

The Jarrow staff were frustrated and said they had had a number of similar complaints from customers but they are unable to do anything locally. Morrisons needs to sort this out, other supermarkets can manage a smooth digital system, which I may be tempted to use in the coming year.

Desired outcome: I would like to be reimbursed my £136 of Christmas savings

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4:00 pm EST
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Morrisons Customer service

Time is 20.53 Monday 19th December,one of your colleagues from customer service just hung the phone me saying I was being rude,you need to train your staff to listen to the customers issues and understand first,after being on hold for about an hour,all we wanted to do was move our order from Wednesday to Friday,I will not be doing business with yourself again in the future,sticking with tescos.

Desired outcome: Your staff going through retrainingMy name is callan ShekMy number is [protected]

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2:51 pm EST
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Morrisons Home delivery

Saturday [protected] 4.30-5.30 slit delivery van reg no YJ19NFO driver Matt.

His manner and attitude were terrible he practically threw the red boxes at my husband. If there would have been eggs or glass in any of the bags they would have been broke. We had a large shop and he wasn’t giving my husband time to take the bags out of the red boxes. Most of the bags were broken which made it even harder to unpack the red boxes. When we did manage to empty one he threw it down the path. Absolutely appalling. We spend a lot of money at Morrisons and because I was £14 short I didn’t get my £58 discount. I’m so upset that when I said I have bags to go back Matt said nope no taking them. Your drivers are normally pleasant and helpful but I don’t want Matt ever to deliver to our house again!’

Desired outcome: Some compensation for lack of care with our shopping and an attitude that was disgusting

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7:28 pm EST
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Morrisons Hi I'm soofia

Hi I'm soofia I came into Morrisons in today to buy a bottle of coke some chocolate buttons just as I was about to leave Morrisons one of the staff asked me in a nasty way if I had payed for the things I brought I said yes I have payed it felt like the woman thought that I had stolen the things that I brought payed for I felt really really upset angry disappointed coz none of the staff in Morrison's had asked me that question before I can't believe it that one of ur staff wpuld ask me that queston in a nasty way even I was a customer at Morrisons nd I had just payed for things that I brought in Morrisons ur staff had no right to ask me that questonin a nasty way

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10:32 am EST
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Morrisons Service and staff including security

I was wrongly accused my 2 managers for stealing as they was mislead wrong information from the secruity guard, for me to be confronted before got pass the kiosk and accused of stealing however I purchased my items, like I do everyday I go into morrisons im a regular who was treated like a nobody and made to feel like a criminal! I wasnt asked once if I had purchased my items I just got 2 managers obstructing my path and in my personal space demanding my receipt which I didnt obtain as im not obliged to take. This situation made me feel totally emberrassed infront of many other customers and I believe the matter wasnt dealt with in a professional manner. Eventhough I proved myself to managers I have purchased these items through my bank transaction they had other ways of checkin if I had paid as I told them what checkout I used and what staff were overlooking me checking out, the managers never ask the staff on the floor if I had paid for these items, they just took secruitys word for it, before investigating the allegation made against me. Once proved I have paid I began to walk to the exit for the secruity to confront me on his own and demand me to prove I have paid although I have already done so with the managers, for him to still say im lying which I then felt intimidated and felt I couldnt leave with my items although they were paid for, I dont appreiciate the way the managers dealt with this aswell as infront of other customers aswell as the secruitys lying but also wrongly accussed before even attempted to leave the shop even though I paid at checkout way before got to kiosk. (Date of incident - 08/12/2022)

(Time of incident roughly between 18.00hrs and 19.00hrs)

Desired outcome: Preferably a good will gesture of some form of compensation

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10:52 am EST

Morrisons Cafe

My partner and I visited our local Morrisons store, Hilmore Road Laceby Grimsby DN37 7SQ, while we were there we went into the cafe to have some food as it was after 4pm. 12/12/22

We stood waiting next to the till, no one else in the que and only a mother and child at a table, no sign of any staff. We could hear talking in the back room so after waiting a long time we called out, no response. Ages later an assistant came from the kitchen.

I asked for chicken and chips, the assistant took my order then went into the kitchen and returned with the statement, we do’nt have any chicken, so I asked for sausage, egg, chips and beans, again she took my order and then went to see someone in the kitchen to ask if they had any, yes they had.

My partner asked for a vege burger, again she took the order then went to ask someone in the kitchen, then came back with no vege burger, so my partner asked for sweet potato curry, again the same happened, she took the order then went into the kitchen to ask if they had any, yes they did.

When the food came a long time later it was served on cold plates, cooling off the food quickly so none of it was hot.

We had to sit with our coats, scarves and gloves on as there was freezing cold air blowing at us, we were told that there was a problem with the heating. It was cold freezing fog at minus 2 degrees outside and did’nt feel any warmer inside.

Why can there not be a bell or something to let staff know when customers are waiting when they are not around?

Why can’t a system be in place so the assistant taking the food orders know what is and what is’nt available?

Why is food served on cold plates?

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11:17 am EST
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Morrisons Cafeteria

Misleading advertising for 25% off main meals after 3pm.

Gives you the impression of the above and a reference to having a reward card at the bottom, although the advert is with the legal requirements for advertising it is not in the spirit of promoting relations, only pointed out at the till after ordering,, as a good few of your customers are of a retired age group, they would probably not be drawn to the bottom of the advert, very disappointing.

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7:11 am EST
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Morrisons Cafe

I ordered an ultimate breakfast in your Ilkeston store today and politely asked for the fried bread option to be changed to toast as I don’t like fried bread to be told that I couldn’t change it and it was a set meal yet I’ve been able to change the option at many other Morrisons cafes. The member of staff (had no name tag on) was rude and abrupt with me and I suffer with anxiety at the best of times and she made it worse today. I’m very disappointed in the service I’ve received today.

Desired outcome: would appreciate you changing the policy so we as customers have the choice of bread option seeing as you can do it with the type of egg you want. I really don’t see what the difference is.

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4:35 pm EST
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Morrisons The persons responsible for the actual running of the stores

On 5 December, my husband and I went in to Morrison's store, Berwick upon Tweed. The lights were dim. Sitting in the cafe before shopping, we could not see the newspapers we had just bought to read. I asked to speak to a manager. The manager said H.O. is doing a trial on lighting in stores. The store manager was unable to even turn on his own lights! I told my husband to relax while I shopped. I could barely see what was on the shelves. People were going up close to read labels, see prices. When I got to the frozen dept, I couldn't see what was inside the compartments. In exasperation, I went to get my husband, we left the store, went to Aldi, 2 minutes away, shopped and went to McDonald's for a coffee. I understand Home Bargains will be in Berwick upon Tweed, near Morrison's soon. They will have a cafe. The week before in 0° weather, Morrison's had no heating in the store. I complained then. I dont know why the owners are trying to chase away their customers. After people heard Morrison's was taken over by Americans, everyone was elated. A year later, everyone is disgusted. Yes, Morrison's is doing poorly, inflated prices, no heat, no lights. What are you trying to do? Shut your stores? One manager even said it's in the pipeline to shut down your cafes. Well, I only go shopping where there is a cafe so my husband can relax while I shop. We are pensioners. So, with this information, I am even more eager for the opening of Home Bargains. I honestly do not think Morrison's will last.

Desired outcome: Act like responsible business people. Treat people well and people will flock to your store. Stop doing these ghastly tests on unsuspecting customers. Stop showing your disdain for us.

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Abhorsen
, US
Dec 13, 2022 6:13 am EST

Hmmm. I wonder if you inadvertantly attended during one of the quieter hours for autistic people. I'm sure that the store wouldn't deliberately chase away customers, but they are known to have sessions where things are quieter and more dimly lit because autistic customers need it.

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5:57 am EST

Morrisons Items not delivered

Order no: [protected].

Good morning, I had a delivery yesterday but two items were missing. Felix 40 pouch cat food £12, and Morrisons cat litter £5,45. This is the second time in 6 weeks. I now have to carry these heavy items from my local shop. It won't be easy, I am a

Pensioner.

Desired outcome: Another full refund and another apology.

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1:55 pm EST

Morrisons Restaurant Evesham store

Hi

Today I took my elderly mother for dinner at your restuarant in Evesham. We both odered a full english breakfast which showed on the menu two sausage, beans, eggs, mushrooms and bacon, with toast. When it arrived it was missing mushrooms so they put a extra sausage on the plate which we did not wnat, asked were the mushroom was as this is what makes the breakfast she said they did not have any so they put extra sausga on.. When we went to eat the breakfast it was cold, the bacon was not cooked so we asked for it to be sent back, and could we order so somthing else. The young lady who was very pleasant took the plates away and just left us. 10 minuets later I had to go to the till and ask for a refund,. No one came to us, or apologised for the inconvience, or even asked what we would like, Just left us.

The service was appalling, just to be left, not experienced this before. I did get a refund, reluctantly, I did explain to customer services who did apologise on their behalf but this was just so rude and unproffessional to be just left.

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1:10 pm EST

Morrisons West Country cheddar and butternut squash frittata

I bought a slice of the above product today from your fresh deli counter in the Goose Street Store for my young Granddaughter, after a couple of bites she gave it back to me and it was still frozen in the middle, by this time we were home and unwilling to drive back to return it. The deli counter should be fresh not frozen food

My email address is [protected]@hotmail.com

Desired outcome: The main thing is that this should not have been sold frozen as this is not safe, I shop here all the time and would like a refund voucher

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4:23 pm EST

Morrisons Chingford Morrisons

Chingford Morrisons never have 6 pint milk,
All the time it’s like this,
Morning time, no 6 pint,
Afternoon time, no 6 pint,
Evening time, no 6 pint,
This Morrisons has never got stock.
Today I went at 19:00 (1/12/22)
And there was no milk, I asked someone if you can please go inside and check,
I get a response “ give me 5 mins and I will do check”
This service is very bad and I am really not happy at all.

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3:23 am EST

Morrisons Public toilets

Morrisons public toilets in Haverfordwest were absolutely stinking dirty. Faeces over one toilet seat, blue tissue down another which blocks toilets and other had urine over seat which I had to wipe before using and toilet roll everywhere on the floor. Upon leaving I saw sign off sheet and last clean was 7am and next clean was 12pm I was in there at 1.20pm. I’m a cleaning supervisor so I know what I’m talking about. The next day I fell ill. Sorry I didn’t take any photos as I just wanted to get out of there.

Desired outcome: Would like to see these toilets spotless as elderly and vulnerable people use them. Kindly get this sorted please.

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3:42 pm EST

Morrisons Fresh cream mince pie

Good evening

I

Would

Like to bring to your attention how saddened I was to experience the fresh cream mince pies. I had shared the pictures with work colleagues, family and friends some of which have been trying their local

Stores and must sell fast which I thought would be due to how nice they are. I did get some and then when I got and when I got home

I had picked up fresh cream doughnut, much to my disappointment .. I have travelled to three different Morrisons over the last week, killingworth, tynemouth and Byker,, tonight I finally got them was so happy after along day working .. what a disappointment very unhappy with the purchase there was not even three raisins or a tea spoon of filling between the two pies, I have pictures of the pies will attach the pictures

Eagerly await your response Janette

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11:29 am EST
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Morrisons Free promotion not available

Retford Store

Free promotion for 4x free bud light 440ml not available and been out of stock Saturday, Sunday and tried again today Monday. Offer Ends tomorrow store advised unlikely they will get it in. Morrisons aware how many people they sent promotion to and not catered for amount or offered alternative substitute. I feel this is misleading customers with extra visits to store.

Cooper

21 Moorgate park

DN226TH

[protected]@sky.com

Desired outcome: Promotion offer honoured

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1:06 pm EST
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Morrisons Freezer section

I visited the Whitefield branch this afternoon at 2.15pm. Amongst other items, we went to purchase frozen chips in a large freezer area and the freezer lights also turned off. We noticed the majority of the bags had defrosted; however they had been left and staff were making no attempts to either repair the freezer or warn shoppers not to buy these items.

This has also previously happened with tubs of ice cream, which we noticed had crystallised and resold.

We would appreciate your immediate attention.

Desired outcome: Repair freezerAlert shoppers not to buy defrosted items and remove as could be a danger to health.

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12:40 pm EST

Morrisons Cafe at Stamford

Went into cafe at Stamford Lincolnshire on Thursday 24/11 for lunch. Oh my goodness what a state the place was in! Tables dirty not even wiped clean,no clean mugs, spoons , no sugar. Leaking water everywhere from a hiot drinks machine so unsafe as there was elderly ppl trying to get a drink and then having to step in the water. When told a member of staff came out with a dirty mop and mopped the water up only for it to be leaking again! Customers complaining to customer service but nthg done. Coffe machine out of milk such a mess everywhere.1 young lad serving felt so sorry for him he was trying his best but with no help.?Unfortunately I didn’t get his name but he’s a credit to the cafe. It was around 12.30 if if helps. Then to top it up as we left we told a young girl thst the machine was leaking again only for her to sigh at us! This place needs seriously sorting out!

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Morrisons. Make it specific and clear, such as "Overcharged for groceries at Morrisons" or "Poor customer service at Morrisons bakery."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or branch of Morrisons involved.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Morrisons employees, including names or descriptions if possible.
  • Details of any transactions, including receipts, product names, and prices.
  • Steps you have taken to resolve the issue with Morrisons, including any communication with their customer service.
  • The company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: Attach any relevant documents, such as receipts, photos, or email correspondence, to support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Morrisons. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the details are correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Morrisons on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your email and ComplaintsBoard.com account for notifications related to your complaint or review.

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Morrisons contacts

Phone numbers

+44 345 611 6111 +44 345 322 0000 More phone numbers

Website

groceries.morrisons.com

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