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Cargill's Food City Customer Service Phone, Email, Contacts

Cargill's Food City
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1.1 161 Complaints
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Cargill's Food City Complaints 161

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12:19 pm EDT

Cargill's Food City About cashier girls-Hakmana branch

Most of your staff are helpfull and kind.But some cashier girls collect pramotional discounts from our bills.

If we reject to get it,they requst repeatatly.

Ex.there was discount for cocacola,but we didnt want cocacola.they add it to our bill and paid to us.

Ex.today it was discount over 2500/=bill,we didnt want it and they adda to the bill and got discount.

Please it so annoying and unprofetional

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3:15 am EST
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Cargill's Food City Cargills food city - kotikawatta customer service is very bad

26th feb 2024. Cargills food city kotikawatta. Time around 1.30 p.M.

I was asked for some chicken liver. Nobody came there for our service. This is not the first time happened this. Last week also happened the same thing (two lady staff members were having their personal conversation and when I asked for some chicken.. They told me to ask from someone else)

That same lady was there in the cashier today and she didn't give me a bag to carry the chicken livee I bought today. When I asked for a bag.. She showed me bag containg chicken liver which was just provided for biling purposes. It was so dirty and I can't carry them without a bag.

I am so dissapointed and this is the worst shop i've ever seen. Even pavement store keepers have manners than this

Claimed loss: Time

Desired outcome: Staff should be change

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8:06 am EST

Cargill's Food City Rude Behavior In Cargills Thissamaharama

This is an experience of some of everyday customers in Thissamaharama. The security guards are so stubborn. They don't pay attention about the parking. Their behavior is very shameful.. They make unnecessary jokes and the style of speaking is also very bad. This is the ugliest behavior I have ever seen in cargills food city chain.

We don't even want to come back.. The staff doesn't pay any attention. Queues all the time.. But they are working very slowly.. Unnecessary shouting behavior and demeaning behavior of customers can be seen daily in the mall.. Please pay special attention to this and solve this problem.

Desired outcome: I'd appreciate a response.

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Is Cargill's Food City Legit?

Cargill's Food City earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Cargill's Food City to be a trustworthy company. Although there's a 2% resolution rate for customer complaints, which deserves attention, Cargill's Food City is known for their high standards and safety. If you're thinking about dealing with Cargill's Food City, it's wise to check how they handle complaints.

We found clear and detailed contact information for Cargill's Food City. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Cargillsceylon.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • While Cargill's Food City has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 161 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to Cargill's Food City has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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1:08 pm EST
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I am writing to express my deep disappointment and concern about an incident that occurred during my visit to your Cargills Food City branch at Stanely Thilakaratnhnna Mawatha , Nugegoda (Infront of Nugegoda railway station) on last Tuesday, 2nd January 2024. During my visit, I entrusted my backpack to your security counter as I proceeded with my shopping...

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1:01 pm EST
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Today 2023.12.05 around 9.00 p.m i went to the Cargills for purchasing goods for my 2 and 1/2 years old child...My child has taken the ball which is decorated in the Christmas tree.Sachini in the cashier called one person after that he came and pick the ball which was carried on the hands by my child...Why your staff has not kindness and humanity with the...

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11:09 am EST
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Cargill's Food City Staff

අලුත්ගම කාගීල්ස් එකේ 2023 දෙසැම්බර් 4 වන දින රාත්‍රි සේවය කරන සියලු දෙනා එකතු වී පාරිභෝගිකයන්ට අනවශ්‍ය ලෙස හිරිහැර වන ලෙස කටයුතු කරන ලදී. ලග ඉද බඩු ගැනීමට නොහැකි තරම් දුගදක් ඇති අතර ඔවුන් ඉතා අපිරිසිදු ලෙස එහි සිටී.. රාත්‍රි 9 සිට 9.30 වේලාවෙදී එහි cctv චෙක් කර බලන්න .. පාරිභෝගිකයන් වෙත කඩා පනිමින් රන්ඩු වීමට තරම් ඔවුන්ට දී ඇති අයිතිය සොයා බලන්න ...

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11:01 am EST
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Subject: customer service is very very important! Dear Cargills Food City Customer Service Team, I hope this message finds you well. I am writing to express my deep dissatisfaction and concern regarding the customer service experience I recently encountered at one of your stores. As a loyal customer, I believe it is crucial to bring to your attention the...

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2:55 am EDT
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Cargill's Food City Double charged on debit card

On 18th October 2023 i went to the cargills food city piliyandala and bought items, paid with my debit card. The cashier has charged the amount of Rs. 1761 twice on my card. When i told her she was rude about it and dismissed me saying i will receive the amount later on. It's been more than one day and i still haven't received anything or any updates about a method of compensation.

Desired outcome: I want the extra charged amount returned to my bank account as soon as possible.

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9:39 am EDT
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10 th Oct 2023 I went to pay utility bills from Cargills Galle Karapitiya 1 Branch but the water bill could not taken because the water board - Cargills System down I asked tommorow is it possible from the manager. I was told it would take a week. this is bad for the customers who come during the pension dates to pay their home utility bills. This branch...

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7:58 am EDT

Cargill's Food City Fish

We wanted to buy fish for an almsgiving and went to the food city in kottawa around 3.40om 29/09/2023 and there wasn’t any sales assistant when we go there at fish selling area. We firstly asked from cashier to ask the relevant person to help us and she said ok wait and she didn’t ask anyone to come there. After we asked Secuirity and another assistant but they didn’t concern and pay attention. We were waiting for about 15 minutes and we came back with other goods and bought fish from keells. Please teach customer service to kottawa staff.

Desired outcome: Please teach customer service to kottawa staff

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12:19 am EDT
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Cargill's Food City Harassment and defamation by a irresponsible security officer without reasonable cause

Venue : Cargills food city - Battaramulla

Date : 2023.09.13

Time : Around 4.10 p.m.

After checking my hand bag at the exit gate on my way out , the security officer grabbed the perfume bottle which I was using and accused that it was stealing from that outlet.

I immediately requested to check it in the system or check the barcode of that product.

As per my request they stepped to check and they stated that the product is not available at the moment and out of stock.

I complained about this incident to the Branch Manager after trying to contact him for two & half hours & I put a complain to the head office through the hotline.

Desired outcome: I need an immediate action to the inconvienience which was faced yesterday (2023.09.13)

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2:32 am EDT
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Cargill's Food City In order to inform about the inconvenience that happened yesterday in Ratnapura cargills

In order to inform about the inconvenience that happened yesterday (15.08.2023) in Ratnapura cargills food city, yesterday when I put the items I chose to buy from your company in a red basket and placed it on the relevant place of the cashier, the employee there said do not leave the items here, put the items on the surface of the cashier and take the items for billing. I was very uncomfortable and she said that it is forbidden to keep goods on the surface. Then I asked her if I wanted to bend down and take the goods. Then she said yes through tip media and billed the goods without mentioning the goods I bought and I told her that I will complain to the company about this. I am very sorry for this poor customer service from your company and I hereby inform you that I do not intend to purchase any products from you again

Desired outcome: Take a immediate action for this situation. Otherwise it will be a bad image for your company.

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3:02 am EDT
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Cargill's Food City Cheating on customers

Today I bought some good and it was cost of 4051, I produced 5000 and the cashier used four 1000 vouchers infront of me and took 4000 cash out. He gave me 949 which is the balance of 5000 and kept the 4000 with him. These vouchers should have redeemed by customers, but it is used by own staff. Ill never ever visit Cargills again

2023/8/13 at 11.54

Desired outcome: Please share an action plan

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2:59 am EDT
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Cargill's Food City Service

Hi,

It's general complaint about the staff in Cargills Mountlavenia branch. Twice my bag broke and all the goods were on the road. The same thing happened today right in front of the Cargills none of the staff members came to and helped us atleast to pick the things or not even offered another bag.

Also the same girl gave those bags twice. Once it was on the road.

Then please remember that we don't go to Cargills Mountlavenia to steal anything. We go the buy things. So today three security cards were walking with us and watching us from distance. It's very uneasy for us to shop. There were so many Rif raf's around but why they were following only us.

I work for a reputated place and we are from good family background. Also I'm a regular customer. Do they put all the eggs in the same busket?

It doesn't happen in any other Cargills. Why can't they have a CCTV and monitor like keells?

It's very very embarrassing for us. We shop in family super as well. We don't see such behaviour there even though it is a small supermarket. Those staff members are so happy to serve us with a smiling face.These girls are always with long faces.

Please inform your staff to make sure they give us good bags and not to treat everyone as a thief

Regards

Thusitha Subramaniam

[protected]

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12:34 pm EDT

Cargill's Food City Urgent complaint regarding spoiled meat and unacceptable practices at cargills food city outlet in panadura

Dear Sir/Madam,

I am writing to bring to your immediate attention a matter of utmost concern regarding the Cargills Food City Outlet located near the Hospital in Panadura. Over the past 12 months, I have experienced the distressing situation of purchasing spoiled meat from your establishment on four separate occasions. Despite raising this issue with your staff, the only response I have received is a dismissive claim that it was a mistake. However, when an incident recurs more than twice, it can no longer be considered a mere oversight.

The most recent incident occurred on July 13, 2023, at 7:20 PM, when I purchased chicken drumsticks from your outlet. Upon arriving home and unpacking the items, an offensive odor emanated from the meat, indicating its spoiled condition. It is disheartening that, due to the trust we have placed in your company, customers are no longer able to assume that the meat they purchase is of acceptable quality. This deterioration in your product standards is deeply concerning.

Previously, on three separate occasions, I returned spoiled meat to your outlet, during which your staff confiscated the receipt, denying me the ability to retain evidence. However, this time, I was adamant about preserving the receipt as proof of purchase. I demand that you acknowledge the severity of these recurring incidents and take immediate action to rectify the situation. Furthermore, I expect to receive suitable compensation for the distress and inconvenience I have endured as a result of your company's negligence.

I regret to inform you that these recurring incidents over the past 12 months have exceeded the threshold of acceptability. It is highly alarming that your outlet has demonstrated a lack of adherence to safety protocols. I have personally witnessed instances where your freezers are intentionally switched off overnight, resulting in partially or entirely thawed products the following morning. Additionally, I have observed fruits and vegetables nearing expiration or turning mushy being cut into pieces, repackaged, and sold at discounted prices. Such practices raise significant concerns about the quality and safety of the products you offer to customers.

Your marketing slogan, "gedara yana gaman", no longer holds true for customers who risk their well-being by purchasing food from your Panadura outlet. These circumstances pose serious health hazards, and it is imperative that you address them with the utmost urgency. I implore you to thoroughly investigate the authenticity of my complaints, which can be easily verified by reviewing the CCTV footage of your outlet and assessing the operational processes followed by your staff.

I express my utmost disappointment in the Panadura outlet of Food City and eagerly await your immediate response and subsequent actions to rectify this deplorable situation. Failure to address these concerns adequately will leave me no choice but to escalate this matter to higher authorities and consumer protection organizations.

I trust that you will handle this matter with the seriousness it deserves and take appropriate measures to restore customer confidence and ensure the safety and quality of the products you provide.

Desired outcome: Compensation

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10:57 am EDT
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Cargill's Food City Cargills loyalty points [censored]

Raddolugama Cargills Branch

Points cancelling in the middle of the year. what nonsense not one supermarket has this [censored] point system, every other supermarket has year end for the expiry and cargills has in midyear. we are spending as loyal customers and this [censored] service says it's cancelled in the mid year. expires in mid year- loyalty points

UPGRADE YOUR LOYALTY POINTS SYSTEMS. DON'T BE A [censored] SUPERMARKET. THAT'S WHY MANY DON'T LIKE YOUR SERVICE.

UPGRADE YOUR [censored] AND TREAT THE CUSTOMERS WELL.

Desired outcome: Initiate expiry for the year end-loyalty points( is it that hard for yalll)

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1:28 am EDT

Cargill's Food City Incorrect order

I was purchased some goods from the outlet Habaraduwa on 15th may 2023. Since I had a feeling the bill is wrong and after I was checked the bill I realized that one item has double included in the bill. So I had to go again and asked about that. The cashier was a lady and she told me you will have two items not one. But I told her that I purchased one. She told another girl to check my bill again. It was took about 20minutes without any explanation to me while I was so ill. After she told me that she had mistaken and billed that twice and asked me do I need another item or money for that. If I want another one I wasn’t in need until she asked me to do so. She paid me money back but not even said a sorry. It’s so shameless to treat a customer in that way. I was so disappointed from the lack of manners of your cashiers! It’s better to train them to have at least to say sorry and to be grateful.

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4:23 am EDT

Cargill's Food City Banana

Hello

I wish to make a complaint on Banana sold at your stores. The Banana Ambul, Seeni, and Kolikudu are been treated with chemicals to ripen fast. this is not the quality we would like to buy from your reputed stores. as you all advertise that you all go directly to the farmers and collect fresh items. last week we purchased a combe of Seeni kesel on with the outside appearance was excellent whereas the inside was patches of brown colour and hard. we had to throw them as it was not good for consumption.

I humbly request you not to sell this type of chemically treated fruits. within a day or two they turn over ripen and yellow skin turns black spots. i have seen you all are discounting them or throwing them which cost you also moeny.

Please blacklist the supplier and source from farmers following good agriculture practices. i will to get a reply or you all can write to newspapers and conform the quality that you are selling.

Thank you

Desired outcome: wish to see good bananas are sold in future and i wish to see a billboard saying these fruits are not chemically treated.

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1:41 pm EDT
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Cargill's Food City Unpleasant customer service

Every day we go to the maradana food city branch for collect the goods we need.

25th of march 2023 usually i collect some items and gave my debit card for consideration. But my card chip was broken.At that moment her demeanour was change like a bedouin.After i informed your manager about that incident and i request the email address of your HR branch.But he said he haven't the email adress.And also he said that cashier is the leader of your cashier team and she know about the customer service well.

I spend that few minutes with lot of untoward. And i faced like these incidents in few times with that cashier girl.your manager had no any answer for that teaser.

Because of that i complain about my regression for the HR branch with that mail.please be kind enough to give your attention regarding that incident.and i highly appreciate your answers.

Desired outcome: Chastising that cashier girl and the irresponsible manager.

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Update by D M Hemantha thilakasiri
Mar 25, 2023 2:38 pm EDT

Every day we go to the maradana food city branch for collect the goods we need.Some times we met the good cashiers and some times we met the perky cashiers. Today usually i collect some items and gave my debit card for consideration. But my card chip was broken.At that moment her demeanour was change like a bedouin.After i informed manager about that incident and i request the email address of HR branch.But he said he haven't the email adress.And also he said that cashier is the leader of our cashier team and she know about the customer service well.

I spend that few minutes with lot of untoward. And i faced like these incidents in few times with that cashier.manager had no any answer for that teaser and he only introduced that cashier and appreciated about the talent of that cashier.Because of that i complain about my regression for the HR branch.please be kind enough to give your attention regarding that incident.and i highly appreciate your answers.

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11:04 am EDT
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Cargill's Food City customer service

Katana Express

at 19:58 on the 17/03/2023

Arundi No135

The cashier was polite but the girl who was packing was rude, she packed the stuff from the freezer and flour in to one bag and top of that 3 Lorenz chip packets in to the same bag by crushing them. I told her don't do that you are crushing the chips but she again pushed it into the bag and staired at me like i don't care. I complained to the manager but when i was leaving they were all laughing. I hope the company take this seriously.

regards

Desired outcome: The manager and staff should be asked for explanation and make sure this doesn't happen to customers. I would like an apology

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Overview of Cargill's Food City complaint handling

Cargill's Food City reviews first appeared on Complaints Board on Jul 22, 2015. The latest review About cashier girls-Hakmana branch was posted on Apr 3, 2024. The latest complaint Air freshener gel tub was resolved on Oct 24, 2021. Cargill's Food City has an average consumer rating of 1 stars from 161 reviews. Cargill's Food City has resolved 4 complaints.
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  1. Cargill's Food City Contacts

  2. Cargill's Food City phone numbers
    +94 112 427 777
    +94 112 427 777
    Click up if you have successfully reached Cargill's Food City by calling +94 112 427 777 phone number 39 39 users reported that they have successfully reached Cargill's Food City by calling +94 112 427 777 phone number Click down if you have unsuccessfully reached Cargill's Food City by calling +94 112 427 777 phone number 13 13 users reported that they have UNsuccessfully reached Cargill's Food City by calling +94 112 427 777 phone number
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    +94 112 427 500
    +94 112 427 500
    Click up if you have successfully reached Cargill's Food City by calling +94 112 427 500 phone number 13 13 users reported that they have successfully reached Cargill's Food City by calling +94 112 427 500 phone number Click down if you have unsuccessfully reached Cargill's Food City by calling +94 112 427 500 phone number 19 19 users reported that they have UNsuccessfully reached Cargill's Food City by calling +94 112 427 500 phone number
    Customer Service
    +94 112 337 501
    +94 112 337 501
    Click up if you have successfully reached Cargill's Food City by calling +94 112 337 501 phone number 4 4 users reported that they have successfully reached Cargill's Food City by calling +94 112 337 501 phone number Click down if you have unsuccessfully reached Cargill's Food City by calling +94 112 337 501 phone number 4 4 users reported that they have UNsuccessfully reached Cargill's Food City by calling +94 112 337 501 phone number
    Cargills Food Services (TGI Fridays
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  3. Cargill's Food City emails
  4. Cargill's Food City address
    № 40, York Street, Colombo 01, Sri Lanka
  5. Cargill's Food City social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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