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Mediacom
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Mediacom
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98 complaints
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7:10 am

Mediacom - Internet service

Mediacom is the worst internet provider ever! We pay extra for 500mbps speed and have been consistently getting 2.95 mbps download and 1.36 upload. Have called numerous times, first guy says it is on their end (this after an hour spent troubleshooting inside our home which we knew it wasn't the issue) and he would have it looked at on their end. Waited 48 hours getting worse and called back. Woman had no idea what had been done or what to do other than to try and make us go through the same troubleshooting steps until I said look back at the notes. she then said technician would be out Tuesday (4 days from now) and I asked what about what the first person said would happen and she knew absolutely nothing. This is only one example of the incompetence you encounter any time you have an issue and need to talk to customer service. They know absolutely nothing and do even less than nothing. It always takes numerous calls to get anything fixed. If we had any other option we would be off Mediacom so fast...

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1:00 pm

Mediacom - Internet

My internet goes in and out about 15+ times per HOUR, meaning anything that requires a dedicated connection is impossible. They have by far the worst Customer Service Representatives known to the corporate world, and their technicians could not be any more useless. They only provide their technicians with out-dated refurbished equipment, and the tech will leave without finishing the job or verifying service restoration/installation. Their CSRs have lied to me about the resolution of my problem and failed to notate the call in their system. They offered me a week of credit on my bill to placate me for being mistreated, which is a very hollow effort. For what I've just endured, my service should be free for a year.

Verizon FIOS has a package 5x faster than my current plan for $30 cheaper, but unfortunately, Mediacom holds the monopoly on the market for internet here, so FIOS is still unavailable here. It would be a lesser evil to kill someone than it would be to recommend they use Mediacom as an ISP. Save yourself the trouble, if Mediacom is the only ISP in the area you are going to move, pick somewhere else to live.

Mediacom should be shut down by the FCC for cornering the market and criminally overcharging their customers, not to mention all of the unethical business practices...

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10:34 am
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Mediacom - Requested payment for modem and cable box

I was a Mediacom customer for 10 years. I moved out of my apartment on May 31, 2018. I phoned one week before I moved and spoke to Mediacom on the phone, to cancel my service. All was good, the Mediacom person said my service would be cancelled, and we settled my bill for service. She never said a thing about returning the modem and cable box. The modem wa...

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2:42 pm
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Mediacom - Cable internet

Daily outages; sometimes multiple per day. Slow Internet speeds. Low monthly GB limits. Rental fee for their modem. Threatening letters about copyright infringement with minimal proof and little recourse. They terminated my service without finding out exactly what the problem was. Problem was we were simply not media-savvy enough to realize that a...

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J
10:38 pm
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Mediacom - Returned box and modem

4 years ago I cancelled service and moved out if state. Box and modem sent back ups. Last week received a collections call for $350.00 for boxes not returned. So in 4 years no calls or letters saying not sent. I don't have CDthd receipt and ups does not keep records over 6 months. I did the right thing and now being extorted or my 800 credit score i...

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2:44 pm
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Mediacom - Services

I am disappointed with my decision that I made to connect with Mediacom. Since I've had their services, all it has been is headaches. The staff is unprofessional and the monthly visits from their tech. The services were NO SERVICES at all. They misrepresent their products and service. I will not ever refer them to anyone. Because of the issues I have dealt...

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M
1:35 pm
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Mediacom - Cable tv & internet

We have had an ongoing issue with MediaCom for over 10 years. We have both cable and internet thru them. Unfortunately if we want TV it's either MediaCom or satellite dish as MediaCom is the only cable company serving out town. We have issues with our cable tv from time to time, the picture being scrambles or just disappearing altogether and it switches to...

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10:32 pm
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Mediacom - Cable tv and internet services

The summer of 2017 numerous residents in Wahpeton, Iowa went through a Mediacom nightmare . For us it was cable and internet services . Our TV's were constantly scrambled and/or our internet services were (very) slowed . After 5 plus technician visits (mind you that includes time off from work, appts. scheduled between 1-5 pm and, usually, waiting a week...

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L
7:56 pm

Mediacom - Internet speed

I signed up for the "Blazing fast speed" up to 100. Ha. Ha. My speed has never topped off over 50. Why not advertise up to 1000 or 10000? I mean up to might as well be put as high as possible to attract customers while not being able to even provide a service half of the "UP TO" speeds. So what if I sign up for the 200 service? Can I then get speeds over 50? Will it barely make it to 100 or half of the "up to" advertisement speeds. Fine line of false advertising a service right? I don't want to hear about high usage times. Customers pay for a service and don't care what the other person is doing online. They want what they pay for. Do you go to a busy restaurant and order a steak to only get less than half the order because of a high traffic time? If you cant provide a service you offer stop offering it. Simple!

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11:33 am
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Mediacom - Cable tv service and internet

For over a month we cont. We experience tiling, blackouts, service disruptions and other similar problems. It is not just us. Ninety per cent of our community (little) wahpeton, iowa are experiencing the same problems. We have all had service techs out at some point or another. Even people 3-5 miles away are experiencing these problems. Internet services are, also, affected. It seems to us the heavier the moisture (including dew) the bigger the problem. We aren't experts but we can correlate the two. Personally, we have had 5 techs in a one month period. Usual wait time for an appt. Is one week. If this were any other business - its customers would have demanded its closing or put it out of business themselves. Are you listening mediacom? Check your computer records. I document my complaints daily. For the rest of you, I recommend a tv diary. Document problems, times and minutes of tiling or outages and the explanations given to the why these problems are occurring. This company seems to think they have a monopoly on the market. There are such things as a class action lawsuit.

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10:07 am
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Mediacom - All of it

Our last statement included a charge for a service call.
There was not a problem with inside wiring and we should not have been billed.
I both went to the mediacom and i specifically asked if there had been a change in channels, packages, services that caused channels to disapper.
I was told no changes, when in fact someone at mediacom had changed our package. Channels were moved to 600-700 (we would need a cable box to get those channels, which was not even mentioned. I wastold by bundling tv, phone and internet we could lower our month service cost by $20.00 and that our tv package and internet would be unchanged.

Both customer service / customer retention have given us inaccurate information, misleading information, incorrect information and have in fact told us outright lies! if i were the ceo of mediacom i would be ashamed of myself.

Cancel our television service immediately!, cancel the phone service immediately ( we were told we had to have this and have never connected a phone to it. Cancel internet service on 7-12-2017 (i need a couple of weeks to add comelec internet service as i sometimes work from home)😡

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J
5:16 am
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Mediacom - Internet service reliability

I have been a Mediacom customer for 10 plus years, and have put up with their annual price increases, the shuffling of different packages to lower the service provided to me and increase their profits, and the sketchy service with little complaint. Mediacom needs to realize that a decade ago when they would have a service outage for cable television...

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D
8:48 pm

Mediacom - Customer service

Had a appointment on March 25 2017 8-12. Had my old number on the account so the tech. wasn't able to get ahold of me. So at 1:00 p.m I called gave them my new number. They told me they would reroll my appointment and they would be out between 1-8. Around 1:45 my internet and cable went out. Called back was put on hold for 30 minutes I had to hang up and call back. When I called back they told me that they were writing it down as a outage and the technician could look at it when he gets here. At 8:15 I called and they said my appointment had been cancelled at noon and it didn't show that it was rerolled even though when I called at 1:45 the lady knew that they were coming back out. I asked if there was a manager I could speak to she did sure and hung up. So I called back again spoke with a man named Dan very helpful​even though I was not in a great mood. I will be going to the local office Monday morning feel like I was treated badly.

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G
8:40 pm

Mediacom - Mediacom cable and internet

Frequent outages of cable and internet.
Horrendous customer service.
Today is january 10. our cable and internet have been out since before christmas with the exception of 4 hours last thursday.(notexagerrating) repairmen often don't show up and don't even bother to call. customer service won't let you speak with a supervisor. put you on hold then hang up after 30 minutes. when our remote control failed after four years they told us we needed to drive to sun city, 60 miles, to get a replacement. when repairmen do show up they are obviously not knowledgable and give conflicting information with each other. worst company with whom i've ever done business in my 60 years on the planet.
They know they have a monopoly in our small town and don't even pretend to have any desire to provide good service.
Feel free to contact me with any questions.
Gus morrow, valley center, ca [email protected]

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6:59 pm
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Mediacom - Unethical behavior

MediaCom was absolutely horrible to my brother. They were the only ISP available to him when he moved into his new home and they provided service that at first advertised 10 mb/s up, but provided at best 4 mb/s. They sold him an upgrade to 20 mb/s yet retained the old speed (still billed him though). He saw packet loss percentages in the 80's and 90's routinely making his internet unreliable for his work needs as an on-call DBA, let alone his recreational goals of streaming games on Twitch (how we often try to hang out).

They sent out crews a few times. Some came on completely incorrect days without communicating in advance, but all couldn't do anything (though the closed the ticket by simply repetitively recapping his lines). This went on for 13 months until he discovered that he now had an alternative ISP avaialble to him. He's now getting speeds 1300% faster than MediaCom's.

The worst bit: This was due to a damaged line in the area that MediaCom was aware of and did not want to fix. That didn't stop them from cold calling him and trying to get him to be their customer.

When I've called them out on this behavior, they ignored it and blocked future communication from me. All I wanted was an apology and potentially an explanation.

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6:14 pm
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Mediacom - High speed internet - poor service, uncaring company

This incident is constantly repeating. I have mchsi only because they're the only cable high speed internet in the area. I refuse to call them reliable because they're anything but. Almost non-stop, maybe a month -2 months break every now and then their internet service refuses to stay at a constant speed, refuses to even stay connected.

I've had numerous service calls to the residence and every-time they tell me the problem is the splitter, which they replace and then issue goes away for maybe a day, a week, a month. Another time they replace all splitters including those on the house incoming. Once they replaced their drop connection on the power poll. Every-time I get the same repeated results from them. Once they even told me the fault was my modem even though it was not even 6 months old at the time.

Their tech support is absolutely useless, they just tell you to unplug and replug in the modem and the coax cabling. Nobody truly bothers to look into resolving the issue and when you tell them it is ongoing they just ignore you apologize for the troubles and then maybe if you're lucky, but only if you ask, they might give you a month bill credit. Talking to other people in the area there are mixed results, some have no issues others have the exact same issues.

Mediacom doesn't care though as long as they get paid, how they stay in business I do not get it. Fcc really needs to investigate this company.

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D
4:21 pm

Mediacom - Telephone installation for account 8383950020509648

I contacted Mediacom the first week of May to take advantage of the $5 monthly landline offer. They were very cooperative and installation was set for between 8:30 am and 9 am on May 9th. A representative would call before arriving.

At 8:50 am a young man knocked on my door stating he was here to install my phone. He had not called before arriving and I saw no identification.

However, as I wanted the land line service, I led him to my office. After about 30 minutes I was informed the modem was defective and he would need to come back later in the day to do the installation. He had dropped his laptop getting out of his van coming to my appointment, shattering his screen which appeared to be a touch screen. He also had talked with someone by phone regarding help. He kept telling her he was not familiar with how to do the troubleshooting. In my opinion he was totally untrained to do his job.

He asked if I would be available all day for him to return with a modem. I said no, I had already lost 2 hours of work pay to be there that morning and would not be available until after 4 pm. He said ok. He gave me his cell number and said to call him and he would be right over to do the install.

I called him shortly after 4, and he promised to be over as soon as his job he was on then was finished. At 8:10 pm he called asking if he could stop over. I said no I was getting ready for bed as I work at 7 am. He continued asking and I said it was not possible because it would be after 9 by the time he left.

I called the office on Tuesday, May 10th and reported my phone was not installed and what had happened. The man who answered the phone apologized and said we could reschedule for installation for Friday, May 13th between 5 and 7 pm. I agreed as long as the same technician does not come.

Thursday evening at 6:52 the original technician called and left me a voice mail stating that Medicom has been TOO BUSY to complete my install. Could he come over that evening and that I had not responded to his calls. I was at my 2nd job at that time. He then called and left a 2nd voice mail that night at 8:09 again asking to stop by. I feel as though I am being stalked now.

I work 60 hours a week and do not appreciate the service being offered. I called the local Mediacom office again tonight at approximately 4:40 to state that they may not have my telephone number to call before coming for the installation tonight.

At this time I was informed no service was scheduled! I was on the telephone for 1 hour and 10 minutes trying to get your company to fulfill your promise of installation easily.

I am very upset as my husband has cancer. Since Mediacom has disconnected my Vonage telephone service on Monday, I have no idea how many calls I have missed since Monday morning. Since the technician himself said that I was put on low priority to complete service promised on Monday, I feel as though I am not worth "dirt". I may want to mention I also have TV and high speed Internet service that cost me over $100 monthly.

I will be commenting on my experience with Mediacom on any and all interactions I can find both online and in person. I have never been treated so shabbily in my lifetime. Oh - and the compensation for my time off work and all the phone calls? Free installation - which was already promised by the first agent. Also, my first phone bill of $5 free. I used my prepaid phone time of the over 1 hour which came to about $20 which the supervisor has also now agreed to credit me. I feel I should be compensated more completely for the efforts, perhaps a complete monthly fee credited.

If the technician does not make contact me by tomorrow morning as promised I will be canceling my services and going back to Cedar Falls Utilities services. They may be a bit more costly, but they treat me well and as a respected customer. It will be worth the $100 to change over.

I don't think anyone should be as stressed out as I am just to have a landline installed by a company that advertises how easy and friendly they are.

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1:50 pm
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Mediacom - Gross incompetence in determining serviceability and following simple directions

I have been trying to get internet service for two months now. Despite the fact that I live in a small town, there are 2 VERY similar addresses that are only about a block and a half apart (same street number, same street name; the difference is St vs Ave...stupid, right???). The St address is mine. GPS only recognizes the Ave address, and even if you enter...

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9:47 am
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Mediacom - Cable and Internet service

I have never ever had such terrible service in my entire life. I set up new bundle service in gulf shores. I was told the dvr would record 3 shows at 1 time. The set up appointment was happen to show up and take make money over a month ago. They brought 1 dvr and my internet router. I called for the last 4 weeks for the satellite units for my 3 bedrooms. Then they finally tell me to try to go to the local office and get them myself. Then my service is out all of the sudden last week right before christmas eve. I need internet for my job and my son plays video with internet. I've asked them to fix my address 5 times. My unit number was wrong each time I called. Then the only new service delivery and the fastest date they give me to "fix my new service" is over 9 days after I call while I will be out of town. If it isn't obvious I have still had zero resolve to any of my problems.

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Update by WeAreAllMadHere
Dec 29, 2015 9:49 am

Mediacom will not be a suggested service by me EVER.

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8:01 am
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Mediacom - Service

I maintain a small nursing facility of 75-85 residents. During the summer mediacom changed us over to digital. Since then I still have residents that are unable to pick up the new digital channels because they still do not have a box to convert their tvs over. For some reason mediacom assigned each box to a room & my residents are often moved from room to...

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