Mediacom
Reviews and Complaints

Subject: Fwd: You Qualify for the Emergency Broadband Benefit!

Mediacom says they are not able to verify my EBB credit when it has been approved and I have an ID # and should not have to reapply.

I was told I was [censored] and they do not help [censored]!

Others are going through the same hassles with their providers

Help us get the credit applied before the money runs out and get something done about the way this is being handled

Also we need help getting bill credits for service issues-like signal interference and signal leaks. Our service goes out when vehicles drive by.

Also, I had a Nest Egg thermostat installed by an Electrician through Alliant Energy. Because of the wi-fi issues and interference, took 4 hrs and a bill of $400 which Alliant paid

Cynthia J Koehler
Cedar Rapids IA

Tell the provider that you have been approved by the Universal Service Administrative Company (USAC).
IMPORTANT TIP: Give the provider the following information as it appears on your Emergency Broadband Benefit application so they can sign you up:

Application ID: B74009-39914
Full Legal Name: CYNTHIA Johanna KOEHLER
Child/Dependent's Full Legal Name:
Address: 286 JACOLYN DR NW
CEDAR RAPIDS, IA 52405
Method of Identity Verification: Other Government ID
The Emergency Broadband Benefit provides a discount of up to $50 per month towards broadband service for eligible households and up to $75 per month for those on Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop, or tablet from participating providers if they contribute between $10-$50 toward the purchase price. The connected device discount is a one-time benefit so you may only receive this discount once, even if you change companies.
NOTE: The EBB Program is a temporary benefit that will expire when the available appropriated funds are exhausted or six months after the Department of Health and Human Services declares an end of the COVID-19 health emergency.
For more information about the Emergency Broadband Benefit Program, visit GetEmergencyBroadband.org.
If you have questions about your connected device, broadband service, or bill, contact your internet company. If you have questions about the Emergency Broadband Benefit Program, call us at [protected] or send us an email at [protected]@usac.org.
Thank you,
The Emergency Broadband Support Center
Universal Service
Administrative Co.

https://forums.xfinity.com/conversations/customer-service/ebb-approved-by-national-verifier-but-denied-by-xfinity/60a425890114d32d27cf139b?commentId=60b2db0878e23d41dc7e80a1&replyId=60b36a4b78e23d41dc7e8722

Visitor
•
3 Messages
2 months ago
I applied in the very beginning to the national verifier and was approved. I have the email stating I was approved and also verified it over the phone with the national verifier. Xfinity rejected it saying I'm not in national verifier system. I called xfinity, they told me that they were having an issue initially and just to reapply. Ok, so I reapplied, same rejection email from Xfinity. Called xfinity again and was told to call the National Verifier. Called them and they said everything is good on their end and fully approved. So I reapplied again on xfinity, only to get the same rejection email. I have triple checked that all my info on the xfinity ebb application is matching the info on my national verifier application, so that is not the issue. I called xfinity again and this time they transferred me to the internet essential department and told me that they are handing the ebb. Ok great, finally some help right? The agent told me that xfinity is aware that there are problems with the system and that almost all the calls shes been getting were the same issue that I was having. She asked me what my national verifier application id is and she said, ok great, I put in in the system and sent it to the dept that is handling it and that they will use the id to match it and that there was no need for me to call back and hopefully should just be a day or two and to watch for the approval email. Ok, great finally getting somewhere!, Not so fast. Here I am 8 days later, no email, no nothing. So I make ANOTHER phone call to xfinity, had to explain everything again and get transferred to the internet essentials dept. Re- explained everything for..how many times is it now, 4 calls total I believe. He said, ok I will put you on hold and speak with the dept higher then me. he came back and said, they told him to tell me that it is required to apply to the national verifier first! What? I had just explained everything to him so on hold again, only to be told to reapply with the national verifier, well not only is there zero reason to do that since I am already fully approved, but you cannot reapply with the national verifier again if you are approved unless its been 90 days and you have to start over. I told him, it wasn't only not necessary but not possible and that there is no problem on their end. Ok, on hold again, as he was talking to the dept "above him", this time asks me to verify my spelling of my name, address, etc. I had already checked that several times myself to be sure that everything was the same on the National Verifier and Xfinity, but ok..I verified it. He says that they told him to reapply for me..what? What is the difference between me pushing that button or him I asked? Well nothing is different, he was just doing it for me. I told him it was ridiculous because nothing is getting resolved and nothing is different on your end. I also asked why would the other agent tell me 8 days ago that something is wrong in the system and that they would use my app id number to match it, he didn't really have an answer., so that was apparently just anther run around answer. Nearly an hour later, I finally hang up and now I wait another 24-48 hours for another rejection, and I don't see how it will be any different since absolutely nothing different was done to resolve it. I asked him, if this doesn't work then what? Again, he didn't know the answer to that. They are giving people the run around and those of us that have this issue are missing out on the limited funds and time that this program will be in affect. [Edited: "Solicitation"]
(edited)

-----Original Message-----
From: [protected]@aol.com
To: [protected]@usac.org
Sent: Thu, Jul 22, 2021 6:56 pm
Subject: Re: You Qualify for the Emergency Broadband Benefit!

-----Original Message-----
From: [protected]@aol.com
To: [protected]@aol.com
Sent: Thu, Jul 22, 2021 3:37 pm
Subject: Re: You Qualify for the Emergency Broadband Benefit!

I am being told by Peggy at Mediacom that my EBB credit cannot be verified

I am tired of the run arounds and the [censored] and want the credit applied

Mediacom's EBB department phone # is

Call Mediacom at [protected]

Please help me

Cindy Koehler

-----Original Message-----
From: [protected]@aol.com
To: [protected]@servicenowservices.com
Sent: Thu, Jun 17, 2021 12:54 pm
Subject: Re: You Qualify for the Emergency Broadband Benefit!

I have signed up and the credit has been applied by TMobile and Mediacom
Please help me

Cynthia J Koehler

-----Original Message-----
From: Lifeline Support
To: [protected]@aol.com
Sent: Thu, Jun 17, 2021 12:49 pm
Subject: You Qualify for the Emergency Broadband Benefit!

You Qualify for the Emergency Broadband Benefit! Now, it's time to sign up with a provider.
Dear CYNTHIA,
You recently submitted an application for the Emergency Broadband Benefit.
Your application has been approved. If you haven't already done so, your next step is to sign up with a participating internet company by 08/23/2021 so you can begin receiving discounted broadband service through the Emergency Broadband Benefit Program.
If you do NOT sign up by 08/23/2021, you will have to reapply for the Emergency Broadband Benefit. Due to the temporary nature of the program, we encourage you to contact a service provider to enroll as soon as you can.
Even if you want to receive the benefit from your current broadband service provider, you still need to contact them to start receiving the benefit.
How to Sign Up with a Provider

Contact an internet company to pick a service plan and begin receiving your monthly Emergency Broadband Benefit discount.

If you are interested in a connected device, click here for a list of companies that offer connected devices. Not all companies participating in the program are offering connected devices. You will need to enroll with a company to receive your broadband AND device benefit.
Tell the provider that you have been approved by the Universal Service Administrative Company (USAC).
IMPORTANT TIP: Give the provider the following information as it appears on your Emergency Broadband Benefit application so they can sign you up:

Application ID: B74009-39914
Full Legal Name: CYNTHIA Johanna KOEHLER
Child/Dependent's Full Legal Name:
Address: 286 JACOLYN DR NW
CEDAR RAPIDS, IA 52405
Method of Identity Verification: Other Government ID
The Emergency Broadband Benefit provides a discount of up to $50 per month towards broadband service for eligible households and up to $75 per month for those on Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop, or tablet from participating providers if they contribute between $10-$50 toward the purchase price. The connected device discount is a one-time benefit so you may only receive this discount once, even if you change companies.
NOTE: The EBB Program is a temporary benefit that will expire when the available appropriated funds are exhausted or six months after the Department of Health and Human Services declares an end of the COVID-19 health emergency.
For more information about the Emergency Broadband Benefit Program, visit GetEmergencyBroadband.org.
If you have questions about your connected device, broadband service, or bill, contact your internet company. If you have questions about the Emergency Broadband Benefit Program, call us at [protected] or send us an email at [protected]@usac.org.
Thank you,
The Emergency Broadband Support Center
Universal Service
Administrative Co.
This is an automated message. Please do not reply to this email.
The information contained in this electronic communication and any attachments and links to websites are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. If you are not the intended recipient, or the person responsible for delivering this communication to the intended recipient, be advised that you have received this communication in error and that any use, dissemination, forwarding, printing, or copying is strictly prohibited. Please notify the sender immediately and destroy all copies of this communication and any attachments.

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Had no internet all night on Monday June 7th. Called Mediacom and the agent told me there was no outages and that my modem was not working. So on Tues morning, I went to Best Buy and bought a new modem $146.00. Before hooking it up, I turned on my PC and it was working fine with my old modem! Wasted $146.00 for nothing. The problem had nothing to do with my equipment, it was Mediacom all along... Beyond frustrating and a waste of my time and money.

Daniel Glazebrook
Moline, IL 61265
06-08-2021

I need mediacom to send a crane to my address to trim 12 foot limbs. Several times a large moving van, construction vehicles, and garbage trucks have pulled the limbs and disconnected my cable. Then when I call I have to wait a week. Please send workers to my street and trim the needed trees please. I called santa rosa county, and they told me mediacom has to trim 12 foot and higher limbs.

I've been having intermittent outages for a few weeks now. About 3 weeks ago, I used the text feature (Molli) and let them know. After going through the usual BS protocol, unplug everything for 30 seconds, etc., they deemed me good to go, I've told them this has been going on for weeks and was there not some outage or other issue in the area. Nope, we've reset you through the system and you should be good. If there are more problems let us know. (friendly and helpful, right?).

So again, this last week, I again reached out through Molli and the very same silliness. This time, I was able to request a tech come to visit, which he did on the Wednesday before Thanksgiving. I had to remind him he had the next day off, but he said he was working Saturday (he had the 'all in one' box in hand, but we chose to avoid that for the time to see if everything was working sufficiently. I told him I doubted it would last based on previous attempts, but he said he'd either call or swing by on Saturday which he was working and would be in the area.

He did neither. I contacted Molli again and although neither of us were rude to the other, basically nothing happened. They would type something, I would reply, then the screen just sat there idle (this is all by phone texting, FYI), so I would abandon it, then they did too. It worked okay (not great, not well) yesterday, but today back to the usual intermittent garbage. I want to change service providers. And likely will. Our neighbor has a totally different service, I might try them.

Higher prices cs lied to me. Tv issues every single day! 1st complained about high bill of $214.96 that went up every single month (no consistency?) so repeatedly called and asked finally cs agent informed me if I went with some new plan cost less more internet speed is basically all I received out of it when rcvd bill had phone?! I don't have a landline already with phone carrier and bill was higher than when I complained $269.98! Seriously? Guy lied and now trying to get someone to explain this outrageous bill not to mention service is out daily! I'm infuriated! Liars and thieves so wretched and there the monopoly. I despise their lack of cs not to mention being lied to I clearly explained I wanted a (lower cable bill!) he lied! Went up ridiculously. I am over it. Tired of being ripped off and lied to or get the run around when I finally do get someone and all they do is insult my intelligence and placate, with nothing changing on my bill. Shyster's is all they are!

I had mediacom installed in about february of 2020. The installer was very unprofessional and was telling me he was originally from chicago, ill and how the women here was always wanting to trade sex for cable and internet services. I told him I dont care. I just want internet installed correctly. He had to install all new equipment and needed to run new line from the pole into the house. He called mediacom to see if they would bring a bucket truck and they refused and he was not happy about that. After he left it was not working properly and had to have another installer come out. I have had nothing but problems from day one. A few weeks ago a mediacom tech service informed me that the internet was on an open network and that I had 16 different devices that had connected to the internet. I explained that I did not request that. They tried to act like it was my fault. I explained to the rep that it is their equipment not mine and I am not very tech savy and would not even know how to have an open network. I have complained numerous times and customer service refuses to give me a corporate phone number. Phyllis gave me a number of [protected]. I called that number and it was to their human resources department. I infomred them I did not work for them they work for me. I am a paying customer. And paying customers is what pays their salary and keeps the lights on in their buildings. They refuse to give me any corporate information or give me credits for the internet. This is by far the worst internet company. They are worse than time warner ever thought about being. I am worrried about the activity from the other computers and what they may have been doing on the internet as all activity comes back to my ip address.

Hey Mediacom. I'm a former customer of yours. I had issues with your usage cap. First let me explain before you chime in with your stupidity... I am a data center network engineer, I know my [censored].
Here's the deal. You have a bandwidth cap in my area to which you provide only a single bar graph with an arbitrary number noting a users bandwidth usage in a billing cycle. I had conflicts with the information that you provided in accordance with my own monitoring of my WAN interface. I made several attempts to get granular data from your support to which they would not provide and were often very rude and dismissive to my requests. Many times your technical support would offer up an idiotic suggestion that someone must have been hijacking my wireless network which is absolutely absurd seeing that access to my wireless network requires me to physically enter the MAC address into the access table for that network, along with the fact that I have alerts setup to notify me when a device tries to hit my wireless network. In a given billing cycle my logs were showing significantly less both up and down from my WAN interface than what your company was reporting.
Here is what I have done. I networked with other users in my area. Lucky for me I have a rather large cache of checkpoint firewall appliances along with a management server. What I have done in my neighborhood is set up a dozen of these firewalls to customers of yours in my area. These firewalls are interfacing with my management server and reporting their data usage. I have been collecting this data for over 2 years now and the results are not good in your favor.
You have been overcharging customers in my area now for quite some time and I am posting this in hopes that you will see this and do the right thing by refunding your customers after years of theft. If not then I will take my information to the appropriate channels.
What are you going to do about this Mediacom?
We expect our money back without question, or any more of your [censored].
You will meet these demands by the end of next month 9/23/19.
If you have not reimbursed all of your customers for this complaint then the information I have collected will be submitted to the press as well as the Minnesota State Attorney General by the date mentioned above.

Originally scheduled install for Thursday 6/27, Mediacom moved it to Sunday 6/23. Nobody showed up. When I called I was told they didn't have a tech in the area and my install had been rescheduled to July 8. That makes a full month that I'm waiting to get installed. Customer service pretty much didn't care. Told me I'm stuck with it. Not a happy camper right now. Looking for alternatives. [protected]

Mediacom is the worst internet provider ever! We pay extra for 500mbps speed and have been consistently getting 2.95 mbps download and 1.36 upload. Have called numerous times, first guy says it is on their end (this after an hour spent troubleshooting inside our home which we knew it wasn't the issue) and he would have it looked at on their end. Waited 48 hours getting worse and called back. Woman had no idea what had been done or what to do other than to try and make us go through the same troubleshooting steps until I said look back at the notes. she then said technician would be out Tuesday (4 days from now) and I asked what about what the first person said would happen and she knew absolutely nothing. This is only one example of the incompetence you encounter any time you have an issue and need to talk to customer service. They know absolutely nothing and do even less than nothing. It always takes numerous calls to get anything fixed. If we had any other option we would be off Mediacom so fast...

My internet goes in and out about 15+ times per HOUR, meaning anything that requires a dedicated connection is impossible. They have by far the worst Customer Service Representatives known to the corporate world, and their technicians could not be any more useless. They only provide their technicians with out-dated refurbished equipment, and the tech will leave without finishing the job or verifying service restoration/installation. Their CSRs have lied to me about the resolution of my problem and failed to notate the call in their system. They offered me a week of credit on my bill to placate me for being mistreated, which is a very hollow effort. For what I've just endured, my service should be free for a year.

Verizon FIOS has a package 5x faster than my current plan for $30 cheaper, but unfortunately, Mediacom holds the monopoly on the market for internet here, so FIOS is still unavailable here. It would be a lesser evil to kill someone than it would be to recommend they use Mediacom as an ISP. Save yourself the trouble, if Mediacom is the only ISP in the area you are going to move, pick somewhere else to live.

Mediacom should be shut down by the FCC for cornering the market and criminally overcharging their customers, not to mention all of the unethical business practices...

I was a Mediacom customer for 10 years. I moved out of my apartment on May 31, 2018. I phoned one week before I moved and spoke to Mediacom on the phone, to cancel my service. All was good, the Mediacom person said my service would be cancelled, and we settled my bill for service. She never said a thing about returning the modem and cable box. The modem was old, from 2009, my internet service had been spotty for years, so I finally bought my own modem two years ago, then the Internet service was fine. I didn't know to return the equipment, nothing received from Mediacom ever mentioned it, I left the old modem and cable box in the apartment. The apartment was completely renovated, and the equipment removed, the apartment manager has no knowledge of where they are. I never got a call, or email, or letter from Mediacom about returning the equipment, and again, the Mediacom person on the phone one week before I moved never said a thing about it. So rather than hear from Mediacom, they turn it over to a collection agency, that now wants $550 for the two items. I agreed (in conversation with the agency, and additional calls to Mediacom) to pay for the cable box—but not the modem. It's nine years old, wouldn't be reused by Mediacom, and is a dinosaur piece of equipment. The charge for the modem is $110. I offered $440. No dice. I find fault with Mediacom for not telling me to return the equipment when I called them prior to moving, and for charging me for a modem that is out of date and doesn't work. I find fault with Mediacom for not accepting my offer of $440. I believe Mediacom must have countless instances where they pick up profit by very carefully NEVER reminding people that the equipment must be returned, even when speaking to them on the phone when they cancel service. I judge my offer fair, and will still act on it.

Daily outages; sometimes multiple per day. Slow Internet speeds. Low monthly GB limits. Rental fee for their modem. Threatening letters about copyright infringement with minimal proof and little recourse.

They terminated my service without finding out exactly what the problem was. Problem was we were simply not media-savvy enough to realize that a streaming program we were using was automatically downloading some TV programs without our awareness.

Absolutely worst provider I've ever had anywhere I've lived.

4 years ago I cancelled service and moved out if state. Box and modem sent back ups.

Last week received a collections call for $350.00 for boxes not returned. So in 4 years no calls or letters saying not sent. I don't have CDthd receipt and ups does not keep records over 6 months.

I did the right thing and now being extorted or my 800 credit score is ruined.

Called customer service and no response

I will fight this in court and social media.

I am disappointed with my decision that I made to connect with Mediacom. Since I've had their services, all it has been is headaches. The staff is unprofessional and the monthly visits from their tech. The services were NO SERVICES at all. They misrepresent their products and service. I will not ever refer them to anyone. Because of the issues I have dealt with, my services have been interrupted. I need some assistance with this matter.

We have had an ongoing issue with MediaCom for over 10 years. We have both cable and internet thru them. Unfortunately if we want TV it's either MediaCom or satellite dish as MediaCom is the only cable company serving out town. We have issues with our cable tv from time to time, the picture being scrambles or just disappearing altogether and it switches to another channel. And as far as our internet goes, or doesn't go, we lose the connection EVERY DAY! Most days it's multipal times. We had the tech here Monday. Today is Friday. I just spent about 45 minutes on the phone with a customer service person. At least half of which was spent on hold while she was supposedly trying to locate a supervisor that I could speak with. Didn't happen. She couldn't find one. She told me what they always tell me when I call. "It's not the modem, it's your router." Then she tries to set up an appointment for a tech to come out. I don't want that. They were here Monday with very few results. So then she tells me I have 2 options, they can send me a modem/router unit for an extra charge per month or I can go and buy a new router. I just bought this router 3 months ago and paid $150.00. I don't have money growing out of my nose! I said "Here's an idea, why don't you do that magic that you do AFTER you have told me that the problem is with my router and reset my modem. She said that it wouldn't do any good. She said she would go ahead and try. Gee guess what, my internet came back on! I asked her when MediaCom was going to grow a set and start taking responsibility for their inferior product. So at the moment I do have internet, but for how long is anybodies guess!

The summer of 2017 numerous residents in Wahpeton, Iowa went through a Mediacom nightmare . For us it was cable and internet services . Our TV's were constantly scrambled and/or our internet services were (very) slowed . After 5 plus technician visits (mind you that includes time off from work, appts. scheduled between 1-5 pm and, usually, waiting a week for an appt.) we worked together as a community . We involved our City Council a/k/a local franchising authority, submitted written letters and c/o's to other approp. people/sites . It's happening again ! The difference is in the off season months our population decreases by thousands of people . Appt. # 2 with a service tech is Sun. Oct.29, 2017 between 1-5 pm . The techs do a fine job . They are sent out to check our wiring, TV sets and troubleshoot . They can only do so much . Mediacom needs to find and fix the problem - without unnecessary delays and provide service to the customers satisfaction . We are expected to pay our bill on time - for that said service to be provided . Any other business would not expect payment in full for disrupted service or no service at all . Mediacom should be held accountable .

I signed up for the "Blazing fast speed" up to 100. Ha. Ha. My speed has never topped off over 50. Why not advertise up to 1000 or 10000? I mean up to might as well be put as high as possible to attract customers while not being able to even provide a service half of the "UP TO" speeds. So what if I sign up for the 200 service? Can I then get speeds over 50? Will it barely make it to 100 or half of the "up to" advertisement speeds. Fine line of false advertising a service right? I don't want to hear about high usage times. Customers pay for a service and don't care what the other person is doing online. They want what they pay for. Do you go to a busy restaurant and order a steak to only get less than half the order because of a high traffic time? If you cant provide a service you offer stop offering it. Simple!

For over a month we cont. We experience tiling, blackouts, service disruptions and other similar problems. It is not just us. Ninety per cent of our community (little) wahpeton, iowa are experiencing the same problems. We have all had service techs out at some point or another. Even people 3-5 miles away are experiencing these problems. Internet services are, also, affected. It seems to us the heavier the moisture (including dew) the bigger the problem. We aren't experts but we can correlate the two. Personally, we have had 5 techs in a one month period. Usual wait time for an appt. Is one week. If this were any other business - its customers would have demanded its closing or put it out of business themselves. Are you listening mediacom? Check your computer records. I document my complaints daily. For the rest of you, I recommend a tv diary. Document problems, times and minutes of tiling or outages and the explanations given to the why these problems are occurring. This company seems to think they have a monopoly on the market. There are such things as a class action lawsuit.

Our last statement included a charge for a service call.
There was not a problem with inside wiring and we should not have been billed.
I both went to the mediacom and i specifically asked if there had been a change in channels, packages, services that caused channels to disapper.
I was told no changes, when in fact someone at mediacom had changed our package. Channels were moved to 600-700 (we would need a cable box to get those channels, which was not even mentioned. I wastold by bundling tv, phone and internet we could lower our month service cost by $20.00 and that our tv package and internet would be unchanged.

Both customer service / customer retention have given us inaccurate information, misleading information, incorrect information and have in fact told us outright lies! if i were the ceo of mediacom i would be ashamed of myself.

Cancel our television service immediately!, cancel the phone service immediately ( we were told we had to have this and have never connected a phone to it. Cancel internet service on [protected] (i need a couple of weeks to add comelec internet service as i sometimes work from home)😡