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Cogeco Customer Service Phone, Email, Contacts

Cogeco
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1.1 141 Reviews 141 Complaints
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Cogeco complaints 141

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4:04 pm EDT
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Cogeco HP OfficeJet 6700 printer

Cogeco's Tivo mini stopped working and their servicemen installed the new Epico system. Now my HP printer will not link to the new router that was installed. I spent numerous days trying to get this to work with no success. I then contacted Cogeco's Tech people and after 1 1/2 hours they told me that they had no idea what happened and that I should contact HP. As my printer is no longer under warranty, I would have to pay for the repair even though it was their servicemen who created this problem. I tried all the fixes that HP recommended but no luck. Cogeco refused to send a repairman to my house to correct this. Not only is the printer not working but I have constant problems with EPICO which in my opinion is nothing but JUNK !

Claimed loss: I either have to hire a computer expect to come to my house and get this problem resolved...and pay for them even though I believe Cogeco should. It's either that or I'd have to buy a new printer.

Desired outcome: I doubt that Cogeco would ever provide me with the desired outcome even though I've been a long-time Cogeco customer. My suggestion is that I get a computer repairman but that I send the invoice to Cogeco for the repair.

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9:30 am EST
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The guy on the phone was excellent. But I have had intermittent connectivity issues since June 28. Three techs have come requiring me to take 3 days off work. 8 am to 5 pm cuz Cogeco cannot assign a slot here, despite it being 2023. The issue is not in my house or in my cables. It is a network issue according to tge tech who came the last two times. But...

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5:14 am EDT

Cogeco Internet

I found that my internet service was very sketchy as in it would work very well in certain places in my place. So for an example it would work in the bathroom for me playing music now it does not work. My question is is it possible for others to jump on your wifi and use it?. I live in a building where I was told on cogeco services we can get but I see bell networks on wifi in that very same place and it's sketchy considering we were told we only can go with cogeco. How can we protect our internet services without the worry of someone being able to hack or network and use it.

Desired outcome: My outcome is to have secure internet without the sketchy attached to it .Periodt .

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Is Cogeco legit?

Our verdict: Complaints Board's thorough examination reveals Cogeco as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, Cogeco stands out for its commitment to quality and security. Clients considering Cogeco should delve into its customer service record to gauge compatibility with their expectations.

Cogeco earns 91% level of Trustworthiness

Perfect Trust Endorsement: Cogeco achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Cogeco. The company provides a physical address, 8 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Cogeco.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cogeco.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Cogeco.ca you are considering visiting, which is associated with Cogeco, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Cogeco website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Cogeco has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 141 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Cogeco. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:42 pm EDT
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Cogeco Cost

We have been with cogeco for 39 years. Over that time I have had to negotiate a loyalty contract many times or price skyrockets. Within 2 year my price jumped from $160 to $185 and lately to $260/ month. I haven't used my phone in over a year but you make it really hard to cancel. Tired of being on hold for over an hour to try to talk to someone. Finally we decided to leave and go to start. I will get my tv (same channels) the premium internet and got rid of phone I don't use. All for $102/month no contract. After 39 years I shouldn't need a contract and should be given best price up front. When I called to cancel this week after waiting on hold 1.5 hours they tried to offer mt a rate of $$125.

To little too late and waited on hold way too long. Not interested in returning but I feel you need to hear this.

Desired outcome: Just wanted you to hear why

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9:25 am EDT

Cogeco Improper Billing and very poor customer service.

Account # [protected]

Hello,

We canceled our service back in April of this year. We shipped our equipment back in the manner prescribed by your company all in one box. On April 25, 2023 we received three separate emails acknowledging different pieces of equipment having been returned, all in one box? A couple of weeks later a Cogeco representative came to our door asking for the forth pod he said we had. He showed three pods having been returned but not the fourth. I explained that we did not have a fourth and never did, if we had I would have gladly returned it we have no use for it as we no longer have your service. Today I received a bill for $565.00.

I reached out to your office and was told two pods were missing, she then checked and found only one pod was missing, there are no pods missing as I only had three in the first place. I received another bill now for $282.50. I have looked and found these pods being offered at $5.00 per month or $120.00 to purchase, even if I had on , which I don't. how would this number be justified.

The lack of professionalism is unbelievable, at no point have you even been aware of anything. The errors have all been on your part. The representative on the phone today said if I do not pay you will simply put it into collections. If this happens I will commence legal actions against your company. I will not pay for something I do not owe. It doesn’t make sense for use to keep a pod and your handling of this has been completely unacceptable.

Grant King

Desired outcome: Remove incorrect billing

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10:49 am EDT
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Cogeco Internet, tv and phone

I live in the N0n 1h0 area. My service has been quite good however the length of time it takes to get a tech out is way too long. This is not my biggest grievance. We recently had a 30 hour power outage in our area and shortly after the power went out we also lost all Cogeco services. I had previously installed an automatic generator system but it didn’t help with the communications I pay for with Cogeco. We rely very heavily on the phone service as my Mother in law has a Life Alert system that calls us when she is in trouble. Our cell phone service is also weak in our area and relies on wifi calling. I have a hard time believing a huge company collecting the amounts of money it does from its customers ignores such a serious defect with their operation. I am talking about life and death situations requiring these communications where first responder assistance may be required. I believe Cogeco should have a backup power supply of their own to ensure constant communications abilities for their customers.

Desired outcome: I would like to know if the company has a plan to rectify this situation.

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12:30 pm EST
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Cogeco Availability of cogeco on my tv... Only seeing tv home site.

On Dec 13/23 I turned on my t.v. and could no longer receive my Cogeco site, only the actual t.v. home site (Roku). I phoned Burlington and after numerous try and nothing working was told they could send out someone to fix it but it would cost me 60.00? Really? I then phoned the 1=800 number and again, after a long time of this and that, no solution. The following day my son came out and spent almost 1 1/2 hours trying different things and finally after taking out the cable from YOUR box to the t.v. and replacing it I am able to once again see Cogeco but with great hesitation... I cannot believe that you would treat your customers like this... $60.00 to check and repair your equipment. What is happening? Why can't someone come and check it over and do a proper replacement of your equipment if needed... With no extra charge to me.

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10:53 am EST

Cogeco TV / internet / phone

Since joining I've had two email notifications of updated to services "I receive" that were not made by me and considering how new the account was I do not believe there was any hack either than the scam that I would receive the service. As such I expect this account to be closed immediately as I will be pursuing further action. Abhorrently disgusted. Not only to have this occur and not have access to internet or TV for at minimum these last four weeks and upon calling to express concern any responsibility was disclaimed and even worse put on me for absolutely no imaginable reason. Cancel the account. I am moving providers to a company who at least now's how to provide service for more than three weeks of a billing cycle.

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4:14 pm EST

Cogeco Ontariao

It is terrible experience with Cogeco I just called to customer service to know about the plans and she tell me every think about the plan and they take my email ID and I said to her I will let you know weather we are ok or not after concerning with my friends than we decided to cancel this wifi as that was bit expensive but now Cogeco is keep on calling to to pay service and send the bill to my email $97.78 to pay. and I am receiving a call from this number [protected].

I they are arguing with me that you have pay the bill. That's horrible

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12:46 pm EDT
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Cogeco Cancellation

I have been calling your office for two days. Yesterday I was on hold for one hour and then your associate hung up on me without calling me back. Today I have called 5 times and 2 of your associates have also disconnected me. I was also on hold this morning for over an hour. This is truly unacceptable customer service. Your staff requires appropriate training. I spoke to JP on Thursday to set up Cogeco in my new home. He offered me a bundle with Internet and TV. I would like to cancel the TV. The box isn't to be shipped to my house until July 15th, giving you more than enough lead time to cancel the box. According to 2 of your associates, they tell me this isn't enough time. I beg to differ!

I would like the box cancelled and I would like to discuss my internet options and get this resolved rather quickly. I obviously have a lot going on with my upcoming move and Cogeco should be making this transition easy and not more difficult. I am leaving Bell because I hear your service is outstanding, however, I am not seeing this and I am ready to cancel Cogeco all together.

Get your act together Cogeco. This is so disappointing!

Desired outcome: Woudl like my box cancelled and would like to discuss internet options.

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8:31 pm EDT
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Cogeco Extremely inconsistant Internet speeds.

I have a record of my internet speed tests over the last couple of months. Sometimes the 5G speed is awesome and other times it is unusable requiring me to switch to the 2.4 band. There doesn’t seem to be a pattern.

I have had techs attend my residence. I have reset the modem/router in all of the prescribed ways. All of these “temporarily” fix the speed problem.

I would like to forward the CSV speed test file to you so you can see the wild swings I am experiencing. How and where can I send this for you to view?

I would like you to put some type of monitor on my connection to see what the problem is.

Bob Berberick

602-21 East Ave S

Thank you.

Desired outcome: consistant usable internet speeds

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2:37 pm EDT
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Cogeco Phone Service

Why am I receiving 5-10 robo calls a day ❓

When I call random numbers back always not in service numbers 🤷‍♂️

I have had 7 today really getting tired of it. I have been blocking the numbers but my storage is full of Robo Numbers 😡 so I can’t block the numbers coming in.

H E L P ❗️❗️

I don’t answer them but this is every day just got my 8 th call now

Maybe you can suggest who to call if can’t resolve it been happening for months

Desired outcome: Calls to stop

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7:46 pm EDT

Cogeco Installation

I am frustrated. I had to change internet providers and knowing our area (small town) has difficulty finding good internet service with the limited providers available, I chose Comwave out of Toronto 2 weeks ago. They did their best to get a modem to us within a few business days. No problem. Great service. When the plug and play set up did not work, they said they would have someone out as soon as possible. That someone I later found out was a Cogeco technician. We then had to wait another 5 days. On that day, a technician comes, does what he thinks is necessary and leaves. That same day, we could not get the system to work. Comwave said they have to notify Cogeco to have another technician come out again to deal with something outside the house. It's been 2 weeks without any internet service, no sign of support from Cogeco and I have no idea when we will have internet again. The technician who came was unhappy, stressed and grumpy. He said that they have been short-handed for a few years and the company was too cheap to hire more technicians. This sounds to me like the problem in their service.
I am very dismayed that this is the only trunk line provider in our area. All service providers use Cogeco which means there is no competition for Cogeco to up their game in service. There is a major problem with this business model for Ontarians. We need better regulation and more competition so that these companies must work harder to satisfy their customers needs.
I run a home-based company and this delay is severely impacting income generating revenue, adding stress and major inconvenience to our family. I truly hope that something better is done to the flawed system.

Desired outcome: To have working internet!

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6:06 pm EDT
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Cogeco Cogeco phone and internet

I lost my business and almost everything during the covid lockdowns in Ontario. I tried to port the phone number to a cellphone so I could keep it (and be able to use it in the future if I was able to make ends meet) at only $25 a month... This company slapped me with a disconnection fee of over $1300 despite me saying I seriously could not pay it. This is ridiculous. If I hadn't lost my business I wouldn't have had to do this...

Desired outcome: Please just wave my cancellation fee.

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8:13 am EDT

Cogeco TV and Internet

We initially had the service for a month and didn't use it because we were moving in. We have had non stop issues with connectivity since then and call almost every day to get it resolved. TV's lagging, disconnect from internet completely, loss of voice on the TV randomly for no reason etc. Techs came out and couldn't figure out what the problem was but the router was not working so they disabled Cogeco and used our D-Link which is a $700 one and worked excellent when we were with Bell in Brighton. Our TV's were lagging again and I phoned in only to be told by the lady on the phone (yesterday) that unless we switched back to the Cogeco box she could not help me. She stated that we were not disconnected from the Cogeco box (somebody is lieing then) Even your techs said your router was not working properly. I am at my wits end. Solve the problem or let us go find another provider (without any fees to stop using your services). We are paying a lot for TV and Internet and I don't mind as long as it works. Client number [protected]

Complaint: Total lack of functioning of the system and their lack of service on the phone.

The initial setup didn't work and when their field service guys came out, the only way they could get it to work was using made it work was using our own router. They now refuse to help when we call with a problem.

Desired outcome: Fix it or tell us you can't fix it

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7:01 pm EDT
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Cogeco Digital pixelating 90% of the time; April and May 2021

To whom it may concern;

I live in the K8N2A2 postal area, and lately most evenings the reception with basic cable is awful. Constant pixelating and intermittent sound. Even when the weather is fine in the area... There are far bigger concerns in this world, but this quality of TV is so aggravating. It totally ruins any program viewing. Most times I'll just turn it off.

Thank you

Desired outcome: Fix this far too consistent glitch. Just another problem in this oh so called wonderful age.derful digital

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4:25 pm EST

Cogeco Billing and customer service

In Aug 2020, I requested paper billing and removal of auto payment connected to my credit card for beginning in Sept 2020. The auto pay was never removed and I have been charged for Sept/Oct/Nov/Dec in error on the part of cogeco. I am asking for reimbursement for the amt erroneously charged to my credit card. After calling Cogeco to ask for resolution the customer service (rep was extremely rude) said that it was impossible to provide reimbursement because there was a $0.00 balance on the account and there is no record of the call. I mentioned that I have received email notifications when my credit card was charged but received no notification of the Sept/Oct/Nov/Dec charges. The last notification was on Sept 5, 2020. My question is how can you charge a credit card and not notify the customer. I respectfully ask for credit to my credit card for the charges incurred in Sept/Oct/Nov/Dec. thank you in advance.

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10:59 pm EDT

Cogeco Returning modem

I wanted to return the modem, I called them several times telling them to send me level. They did not send the level. finally they transferred the case to the agency. I called the collection agency, when I explained about the modem they want money instead of mode. some time they hang up the phone. I want to return the modem as soon as possible. they even charged interest of the cost of modem.

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Annie Anna Dilag
, US
Sep 17, 2020 6:51 am EDT

Yeah right, they said they'll send a box so the modemgrt returned to them, but they haven't done that, instead, sending bills eventhough im not connected anymore, rediculous

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12:12 pm EDT
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The rep who came to provide me the contract for service assured me my price was fixed for 2 years. That is the purpose of a contract, not so that the price can be changed. My recent bill reflects a not-agreed-upon increase - I want the price I was promised at signing, as agreed. The signing rep did not specify a guaranteed savings but a guaranteed price...

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11:18 am EDT
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Cogeco suggestion. not a complaint

Hello, I and my neighbors live in Chatham Kent, Ontario, N0P 1W0. We are limited to Xplornet internet service. Bell Canada is out here but only offer TV and phone service which is very unreliable as their ground lines are only 4" below the ground and when there is moisture in ground, service is interrupted as mice eat away at cable. Xplornet provides service, but even before Coronavirus, was at best poor. Now it is very unreliable and we rely on internet for email, phone, television services as we have no other options. I am not sure who the company is that laid cable recently as far as Bloomfield Road to our east, 6k away from our town of Merlin and going west of us, about 30k towards Wheatley, Ontario. If possible to have a sign up sheet indicating the number of potential new clients in our area, please advise and I am willing to go door to door in our area to get a list of clients willing to sign up with Cogeco. I currently pay over $100 a month with poor service. Please advise. I didn't know where else I could contact Cogeco. Dario Rossit [protected]

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Overview of Cogeco complaint handling

Cogeco reviews first appeared on Complaints Board on Mar 20, 2009. The latest review HP OfficeJet 6700 printer was posted on Apr 3, 2024. The latest complaint cable services was resolved on Feb 07, 2011. Cogeco has an average consumer rating of 1 stars from 141 reviews. Cogeco has resolved 4 complaints.
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  1. Cogeco contacts

  2. Cogeco phone numbers
    +1 (855) 701-4881
    +1 (855) 701-4881
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    Customer Service, Ontario
    +1 (866) 261-4447
    +1 (866) 261-4447
    Click up if you have successfully reached Cogeco by calling +1 (866) 261-4447 phone number 0 0 users reported that they have successfully reached Cogeco by calling +1 (866) 261-4447 phone number Click up if you have UNsuccessfully reached Cogeco by calling +1 (866) 261-4447 phone number 0 0 users reported that they have UNsuccessfully reached Cogeco by calling +1 (866) 261-4447 phone number
    Shopping & Moving, Ontario
    +1 (866) 428-3517
    +1 (866) 428-3517
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    Billing & Account, Ontario
    +1 (855) 208-5854
    +1 (855) 208-5854
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    Customer Service, Quebec
    +1 (866) 921-5792
    +1 (866) 921-5792
    Click up if you have successfully reached Cogeco by calling +1 (866) 921-5792 phone number 0 0 users reported that they have successfully reached Cogeco by calling +1 (866) 921-5792 phone number Click up if you have UNsuccessfully reached Cogeco by calling +1 (866) 921-5792 phone number 0 0 users reported that they have UNsuccessfully reached Cogeco by calling +1 (866) 921-5792 phone number
    Shopping & Moving, Quebec
    +1 (800) 665-5151
    +1 (800) 665-5151
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    Billing & Account, Quebec
    +1 (877) 822-5831
    +1 (877) 822-5831
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    Business Solutions
    +1 (855) 494-5853
    +1 (855) 494-5853
    Click up if you have successfully reached Cogeco by calling +1 (855) 494-5853 phone number 0 0 users reported that they have successfully reached Cogeco by calling +1 (855) 494-5853 phone number Click up if you have UNsuccessfully reached Cogeco by calling +1 (855) 494-5853 phone number 0 0 users reported that they have UNsuccessfully reached Cogeco by calling +1 (855) 494-5853 phone number
    Business, Customer Service
    More phone numbers
  3. Cogeco emails
  4. Cogeco address
    5, Place Ville-Marie, Office 1700, Montréal, Quebec, H3B0B3, Canada
  5. Cogeco social media
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