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Cogeco Customer Care Service


Cogeco Inc.

5, Place Ville-Marie, Office 1700
Canada - H3B0B3

Customer Support Phone Numbers

+1 855 701 4881(Customer Service, Ontario) 1 1
+1 866 261 4447(Shopping & Moving, Ontario) 1 0
+1 866 428 3517(Billing & Account, Ontario) 2 0
+1 855 208 5854(Customer Service, Quebec) 1 0
+1 866 921 5792(Shopping & Moving, Quebec) 1 0
+1 800 665 5151(Billing & Account, Quebec) 1 0
+1 877 822 5831(Business Solutions) 1 0
+1 855 494 5853(Business, Customer Service) 1 0
Mon9:00 AM - 9:00 PM
Tue9:00 AM - 9:00 PM
Wed9:00 AM - 9:00 PM
Thu9:00 AM - 9:00 PM
Fri9:00 AM - 9:00 PM
Sat9:00 AM - 9:00 PM
Sun9:00 AM - 9:00 PM

Cogeco Complaints & Reviews

Cogeco / customer support: technician cancelled/missed appointments

edime on Feb 19, 2019

Technician did not show up during scheduled time. When I called Cogeco to check on the status of the technician, I was told that no one was home so the technician was not able to resolve my internet issue. That statement was 100% false; I was home and I have a security system that alert...

Cogeco / credit on my account not received

Rose64 on Feb 13, 2019

I have a credit on my account (account #50013014027) of $46.18 and have been calling 4-5 times to receive this. Always being told that it is on its way - what a terrible way to treat a customer! I have been waiting for 8 months now!!! Unbelievable! Worse customer service for a company!...

Cogeco / cable channels

melvin legacy on Feb 2, 2019

upgraded to the Hollywood pkg. for six dollars a month then I lost the movie encore channels 785-786 was told of change took effect nov1 2018 if I wanted it back on it would cost 4 dollars per mth. when I talked to a technician at cogeco. he told me I should have been grandfathered in...

Cogeco / lack of information to customer

Yvette Sneath on Dec 31, 2018

On November 13, 2018 Cogeco installed a home phone and cable internet at my home located at 14 Springbank Dr., St.Catharines, Ontario which had been arranged via their online CHAT system. The customer Service representative on the CHAT format (Chris) told me Cogeco would advise Bell Canada...

Cogeco / no customer service

Dinny OConnor on Dec 21, 2018

I have never hated a company like I despise Cogeco, and that includes Bell and Rogers. I put in for a "simple" seasonal disconnect, yet month after month after month, call after call after call, I am still connected and the money comes out of my account every month. Calls, in which you are on...

Cogeco / billing

Dick Flindall on Nov 4, 2018

I signed up with Cogeco at a home and garden show at Westbrooke Ont. I was given a promotion for a year that was very satisfying to me. I was hooked up and started the promotion in April of this year. At the end of August we moved from a house to an apartment building. There are multiple...

Cogeco / all of it

sjjoly on Nov 1, 2018

worst company I've ever had to deal with garbage customer service nobody is qualified to do their job I was double billed and they chalked it up to it was just for a different time frame always on hold for close to an hour to get transferred to 4 different departments to get nowhere in the...

Cogeco / almost anything cogeco has a hand in.

Andy Gough on Oct 28, 2018

All of the complaints re billing, service etc. are legit. Here is how I solved it. I use MagicJack for home phone service. With the cell phone app it will work anywhere in the world you have internet. Cost, about $60 to set it up and I paid $95 for 5 years service local and long distance...

Cogeco / poor installation times/lied to by technicians and service advisors

ZakkaryB on Oct 22, 2018

Extremely displeased and disgusted with service!. Myself and my father have been with cogeco for 10 loyal years and no issues. We recenelty moved to a new apartment and I have taken on the bill myself to allow higher internet usage and more cable channels. Our original installation was set...

Cogeco / customer service / ticket escalation procedure

Slemay on Oct 15, 2018

I had my service installed under the builders promo of 6 months free. Nothing is free I have spent 10 weeks of hours of wasted time on the phone trying to obtain the service I signed up for. Interestingly my system was installed.on July 28th with one TiVo box which was working perfectly...

Cogeco / billing error

Rhonda Parker Potter on Oct 14, 2018

cancelled my service 9 months ago, returned equipment, ( i have return receipt from canada post) cogeco started billing me for unreturned equipment almost $500. After numerous annoying calls to them they finally said they made corrections and credited back to my account . They just...

Cogeco / set up and billing

ezidro on Oct 11, 2018

We have a new service installed in July and have had nothing but issues with the office . Initially we had no phone for 6 weeks and called and chased just to get our phone line . Then was billed for a phone line for almost the 2 month we never had . Then the original supplier was bell wa...

Cogeco / wifi

Alysonbell on Oct 5, 2018

AWFUL service. Installation guy came and left after 5 minutes- did not even hook up the internet properly. Called tech support 4 times - eventually was told had faulty modem and was Informed they'd ship us one, drove out to belleville and picked one up instead .. wasted an entire tank of...

Cogeco / billing

RMuro007 on Oct 4, 2018

I called on Oct. 3 after receiving an email informing my I owed over $900 due to lack of payment. I have automatic credit card billing. I was told the payment "failed." The representative doubled checked the credit card information and it was all correct. He told me he put through a...

Cogeco Account #50004500570 / monopolistic arbitrary increase in billing charges

PankajMehra on Oct 4, 2018

My message to COGECO: Hi I have been a long-time customer of COGECO for over two decades. Each year, my billing is increased without notice. I then call - first the billing team, who transfer me to the sales team, (each process taking over 30 minutes hold!). Then, for my "loyalty" they...

Cogeco / internet services

Rafaelmcs on Oct 2, 2018

I've called this morning to troubleshoot my internet as it was not working and the terrible customer service guy (Dennis) tried a few options such as reboot the modem and the PC. After all this the problem was not resolved and he just said that there's nothing else he could do and wanted...

Cogeco / handling of problem created by them

Brent Bertrand on Sep 30, 2018

You need to know my experience. My experience with Cogeco. On September 11th I called into Cogeco because I was having an issue with my internet not working like I believe it should be. The customer service rep suggested that I increase my internet package to the all new 360. I gathered...

Cogeco / all

Lorraine Keech on Sep 29, 2018

Why is this company still allowed to operate. It is an ongoing joke. They never answer phones and the people in their stores have no supplies and try to do their job with no support from the company. I have no choice but Bell or Cogeco here in Flamborough/Puslinch. Bell told me I had to...

Cogeco / technical support

fawazgi on Sep 29, 2018

Cogeco is the only internet fiber provider in our area (Ancaster, Ont), the service got disrupted on Thursday September the 27th, where the house had no internet, phone, or even TV. When calling technical support, they said that the earliest appointment to fix the issue is October the 2nd...

Cogeco / problems with cancelled installation

Elizabeth Hatoski on Sep 28, 2018

Elizabeth Hatoski... order #0048491810... installation at 39 Mary st, Hamilton, Ont...905-869-7846... [email protected] Early Sept 2018 I reuested installation of Cogeco internet to a short term care facility that I am residing at due to breaking both my arm and leg. The installation wa...