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Mediacom
reviews & complaints
Mediacom
reviews & complaints

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93 complaints
66 resolved 27 unresolved

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Mediacom reviews & complaints

Mediacom complaints 93

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Mediacom - Internet

I complained about choppy internet connection to them and they can not send a tech for almost 5 days. I did requested them that my kids school are online and their education is suffering.
They are happy to charge us for week without service. Unfortunately this internet service is provided by my landlord so I can not switch internet provider. I knew mediacom service is bad. If I could had choice, I couldn't have went with mediacom.
This time of year and they don't have a tech available in iowa city. What will happen during start of semester?

P
Oct 26, 2021
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Mediacom - Cable service

I have had an open work order since June 30 2021. Intermittent TV, phone + internet. After many partial patch-up jobs +numerous telephone calls to reset my Ip address. I went into the local office lobby+verbally complained. Then Media com Net Ops tech + HFC Manager came to my house at 7a.m. [protected].They said a work order to dig would take 3 weeks. 10-04-2021 called both Depts{same people]. No results. Then another medicom tech comes out +said"Why am I here." Then the "Net Ops "tech shows up too. The Net Ops man says" I know how to fix it and that is to dig a new cable. But, that means cutting through driveways. I want to avoid that + figure another way around it. I talked to the HFC Manager 8a.m.10-25-2021. He said that the Net Ops tech told him the job was done. The tech said the HFC Manager is responsible.They promised a call back with a time and date for the construction co. No call back for my internet to be repaired. It will be 4 months.Where is the refund on my bills? Sincerely, Acct#[protected] Patty Rooney 1548 s.Lawson Dr. A.J.Az. 85120

Desired outcome: Internet to actually work

K
Sep 03, 2021
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Mediacom - Area wide intermittent internet outages

I am reaching out to any contact I have in hopes of resolution, could you please point me to a residential supervisor to help me escalate our outage issues.

My address is 13 Hollows Ct, Le Claire, IA 52753.
Phone number [protected]
Mediacom Internet customer.

Our neighborhood (Hollows Ct LeClaire, IA) and likely more residents along Highway 67 have been receiving intermittent Mediacom internet outages. This issue started in June 2021. Many calls to report outages and individual house service apportionments have concluded there is a hardware issue at a node and a break in fiber somewhere down river along Highway 67.

Given the added burden of so many working from home, the outages throughout the day and night have become unbearable.

Does anyone have a resource to escalate an issue with Mediacom beyond the first level of support and scheduling of a tech to the house.

MetroNet is not yet available in our neighborhood for service, switching providers would be a reasonable next step, but that is not an option for the 19 homes on my street.

Attached is a report showing 7 hours of combined downtime during a 7 day period.

My frustrated neighbors and I thank you for any advice helping us escalate a resolution beyond waiting on hold and then telling our story over and over again to a customer service rep that cannot help us with a solution.

I can be reached directly with any questions. I appreciate any assistance and more than anything we are looking for transparency and consistent service from Mediacom internet service.

Desired outcome: Transparency of issue and consistent service from Mediacom internet service.

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D
Aug 23, 2021
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Mediacom - Mediacom early termination fees

I own a business which has had problems from day one with the internet going down on a daily basis and more recently phone calls dropping. I have had Mediacom out a half dozen times over the last three years with no resolution. The most recent service call they blamed our problems on our equipment inside the business. I switched service providers to someone else and the problems have gone away. I was 32 months into a 36 month contract but had no choice but to make the change since it was costing us business. At the very least the termination fees should be prorated. I own another business that is also using Mediacom with no problem. If this is not resolved I will terminate that account also. I think that if Mediacom cannot provide reliable service how can they charge a termination fee. My account # is [protected].

Desired outcome: Cancellation of termination fees

L
Aug 10, 2021
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Mediacom - Damaged Equipment by Tech that was not supposed to return to home

Tech that lied was reported & escalated to Corp Mediacom Cust Service. Corp Mediacom was told by me Tech never to return to my home. Tech came back for Svc call in different color truck. Brand new wireless modem was working when Tech arrived & no longer worked when he left.
Tech lied to Supv about replacing power strip, this is documented in Corp Cust Svc. Mediacom will not address the lies by the Tech to the Supv. & won't replace damaged equip.

Desired outcome: Replace damaged wireless modem and permanently ban Tech from working in Customer Homes. He is a danger to the public.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Mediacom - Service

I placed a order for internet on the 26th of July and had an appointment the next day they told me that the line needed to be buried and connected to the pole and I am still wait for them to come...

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Mediacom - EBB Credit, abuse by reps and service interruptions

Subject: Fwd: You Qualify for the Emergency Broadband Benefit! Mediacom says they are not able to verify my EBB credit when it has been approved and I have an ID # and should not have to reapply. I...

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Mediacom - Internet

Had no internet all night on Monday June 7th. Called Mediacom and the agent told me there was no outages and that my modem was not working. So on Tues morning, I went to Best Buy and bought a new modem $146.00. Before hooking it up, I turned on my PC and it was working fine with my old modem! Wasted $146.00 for nothing. The problem had nothing to do with my equipment, it was Mediacom all along... Beyond frustrating and a waste of my time and money.

Daniel Glazebrook
Moline, IL 61265
06-08-2021

Desired outcome: Tell me when your internet is down

D
Dec 05, 2020

Mediacom - Wifi cable

I need mediacom to send a crane to my address to trim 12 foot limbs. Several times a large moving van, construction vehicles, and garbage trucks have pulled the limbs and disconnected my cable. Then when I call I have to wait a week. Please send workers to my street and trim the needed trees please. I called santa rosa county, and they told me mediacom has to trim 12 foot and higher limbs.

Mediacom - General service issues

I've been having intermittent outages for a few weeks now. About 3 weeks ago, I used the text feature (Molli) and let them know. After going through the usual BS protocol, unplug everything for 30...

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C
Oct 12, 2020

Mediacom - Cable service

We made a payment of $96.66 which cleared 9/23/20. An Encoding error was done by Mediacom by only deducting $46.66. Upon us realizing their error we called our bank and they did a check adjustment...

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K

Mediacom - Cable

Higher prices cs lied to me. Tv issues every single day! 1st complained about high bill of $214.96 that went up every single month (no consistency?) so repeatedly called and asked finally cs agent informed me if I went with some new plan cost less more internet speed is basically all I received out of it when rcvd bill had phone?! I don't have a landline already with phone carrier and bill was higher than when I complained $269.98! Seriously? Guy lied and now trying to get someone to explain this outrageous bill not to mention service is out daily! I'm infuriated! Liars and thieves so wretched and there the monopoly. I despise their lack of cs not to mention being lied to I clearly explained I wanted a (lower cable bill!) he lied! Went up ridiculously. I am over it. Tired of being ripped off and lied to or get the run around when I finally do get someone and all they do is insult my intelligence and placate, with nothing changing on my bill. Shyster's is all they are!

Update by Kimmy Jackson
Aug 26, 2020

They don’t deserve any stars! overall satisfaction is minus stars! a big fat zero

Update by Kimmy Jackson
Aug 26, 2020

If and when I am able to actually speak with someone I truly hop they have a very goid explanation for being lied to! and as for tv being out every single day! if they use that working on the lines spew from 3 weeks ago they kept telling me about and I in turn stated my bill should reflect some compensation for issues I didn’t have until you started changing up apps on tv or this or that. I have had to reset my internet by myself! unplug tv so will work again! daily issues and explanation for my bill! I will record conversation if need be! I expect answers

Mediacom - Internet

I had mediacom installed in about february of 2020. The installer was very unprofessional and was telling me he was originally from chicago, ill and how the women here was always wanting to trade sex...

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Mediacom - Over billing on bandwidth fraud

Hey Mediacom. I'm a former customer of yours. I had issues with your usage cap. First let me explain before you chime in with your stupidity... I am a data center network engineer, I know my [censored].
Here's the deal. You have a bandwidth cap in my area to which you provide only a single bar graph with an arbitrary number noting a users bandwidth usage in a billing cycle. I had conflicts with the information that you provided in accordance with my own monitoring of my WAN interface. I made several attempts to get granular data from your support to which they would not provide and were often very rude and dismissive to my requests. Many times your technical support would offer up an idiotic suggestion that someone must have been hijacking my wireless network which is absolutely absurd seeing that access to my wireless network requires me to physically enter the MAC address into the access table for that network, along with the fact that I have alerts setup to notify me when a device tries to hit my wireless network. In a given billing cycle my logs were showing significantly less both up and down from my WAN interface than what your company was reporting.
Here is what I have done. I networked with other users in my area. Lucky for me I have a rather large cache of checkpoint firewall appliances along with a management server. What I have done in my neighborhood is set up a dozen of these firewalls to customers of yours in my area. These firewalls are interfacing with my management server and reporting their data usage. I have been collecting this data for over 2 years now and the results are not good in your favor.
You have been overcharging customers in my area now for quite some time and I am posting this in hopes that you will see this and do the right thing by refunding your customers after years of theft. If not then I will take my information to the appropriate channels.
What are you going to do about this Mediacom?
We expect our money back without question, or any more of your [censored].
You will meet these demands by the end of next month 9/23/19.
If you have not reimbursed all of your customers for this complaint then the information I have collected will be submitted to the press as well as the Minnesota State Attorney General by the date mentioned above.

S

Mediacom - Install screwed over

Originally scheduled install for Thursday 6/27, Mediacom moved it to Sunday 6/23. Nobody showed up. When I called I was told they didn't have a tech in the area and my install had been rescheduled to July 8. That makes a full month that I'm waiting to get installed. Customer service pretty much didn't care. Told me I'm stuck with it. Not a happy camper right now. Looking for alternatives. [protected]

S
Feb 02, 2019

Mediacom - Internet service

Mediacom is the worst internet provider ever! We pay extra for 500mbps speed and have been consistently getting 2.95 mbps download and 1.36 upload. Have called numerous times, first guy says it is on their end (this after an hour spent troubleshooting inside our home which we knew it wasn't the issue) and he would have it looked at on their end. Waited 48 hours getting worse and called back. Woman had no idea what had been done or what to do other than to try and make us go through the same troubleshooting steps until I said look back at the notes. she then said technician would be out Tuesday (4 days from now) and I asked what about what the first person said would happen and she knew absolutely nothing. This is only one example of the incompetence you encounter any time you have an issue and need to talk to customer service. They know absolutely nothing and do even less than nothing. It always takes numerous calls to get anything fixed. If we had any other option we would be off Mediacom so fast...

M

Mediacom - Internet

My internet goes in and out about 15+ times per HOUR, meaning anything that requires a dedicated connection is impossible. They have by far the worst Customer Service Representatives known to the corporate world, and their technicians could not be any more useless. They only provide their technicians with out-dated refurbished equipment, and the tech will leave without finishing the job or verifying service restoration/installation. Their CSRs have lied to me about the resolution of my problem and failed to notate the call in their system. They offered me a week of credit on my bill to placate me for being mistreated, which is a very hollow effort. For what I've just endured, my service should be free for a year.

Verizon FIOS has a package 5x faster than my current plan for $30 cheaper, but unfortunately, Mediacom holds the monopoly on the market for internet here, so FIOS is still unavailable here. It would be a lesser evil to kill someone than it would be to recommend they use Mediacom as an ISP. Save yourself the trouble, if Mediacom is the only ISP in the area you are going to move, pick somewhere else to live.

Mediacom should be shut down by the FCC for cornering the market and criminally overcharging their customers, not to mention all of the unethical business practices...

D
Sep 23, 2018

Mediacom - Requested payment for modem and cable box

I was a Mediacom customer for 10 years. I moved out of my apartment on May 31, 2018. I phoned one week before I moved and spoke to Mediacom on the phone, to cancel my service. All was good, the...

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M

Mediacom - Cable internet

Daily outages; sometimes multiple per day. Slow Internet speeds. Low monthly GB limits. Rental fee for their modem. Threatening letters about copyright infringement with minimal proof and little...

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Mediacom - Returned box and modem

4 years ago I cancelled service and moved out if state. Box and modem sent back ups. Last week received a collections call for $350.00 for boxes not returned. So in 4 years no calls or letter...

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