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CenturyLink Customer Care Service


930 15th St. 11th Floor
United States - 80202

Customer Support Phone Numbers

+1 800 244 1111(Headquarters) 13 18
+1 877 348 9005(Internet Service) 4 7
+1 877 348 9007(Phone Service) 5 3
+1 866 314 4148(Prism TV Service) 1 3
+1 866 963 6665(Ordering Services) 1 3
+1 800 423 8994(Payment Specialists) 1 3
+1 877 837 5738(Moving Services or Billing & General Customer Service) 2 2
+1 877 803 8414(Disconnect or Cancel Services) 2 6

CenturyLink Complaints & Reviews

CenturyLink / internet wifi

firedancermom1 on Nov 13, 2017
I am so fed up with this business. I have been with y'all for years since it was gulftel but ever since that has been changed to CenturyLink it has been one big mess. Bills are never correct you spend hours on hours of useless time on chat or calling to no avail. The next bill you get i...

CenturyLink / centurylink customer service

Joe Boblett on Nov 11, 2017
On 11/8/17 my wife called in about why are bill was too high. The lady named Angel was our agent on the phone. she informed us that if we change to Direct TV from Prism TV it would be cheaper. sooo no brainer we decided to do it. What a mistake, she gave us a date and time the Direct TV...

CenturyLink / internet repair

Cnw2879 on Nov 7, 2017
Person was here yesterday to fix my internet then it was fixed and then quit! I've been sitting here literally since 8am because I was told they would be here from 8-12. 12 came I called them not them call me got told two...two came they called me and said they would not be able to fix it...

Century Link / internet

Bruce Hann on Nov 3, 2017
I paid the wrong account for 2 months and they refuse to correct. I have called 3 different times and they say they are looking into it and then they claim to transfer me but all they do is hang up. After trying to resolve this like an adult, I have canceled my service and will be making a...

CenturyLink / lies, lies, and more lies!

Angela Kaler on Oct 24, 2017
Been on the phone now for 3 hours...the last person hung up on me. Internet sucks...so inconsistent and we have paid every month one time and early for 14 months. Made my first call to them to report the problem on April 17, 2017. 10 calls later and tons more time wasted they hung up on...

CenturyLink / landline/ general taxes information

Ruth Peebles on Oct 24, 2017
I just interacted with one of the worst customer service agents I encountered in 10 years. I called - on my mother's behalf (my mother is infirm and I am paying her bills) simply to question your list of local and long distance phone service charges. Since I have not submitted a power of...

CenturyLink / service

Jocelyn Garcia on Oct 23, 2017
I had called at 11 am on Monday October 23 I was placed on hold had call back 4 different times . I am currently still on the phone my issue wasn’t resolved it’s now 2:35 pm all my issue was they had to change my apartment number my account number was 6025646416 . It was set for 161 witch...

CenturyLink / internet service

lchristensen on Oct 23, 2017
I originally complained via email to CenturyLink in 2013 for poor, substandard internet service. I've followed up several times via 'chat' and the telephone which has been to no avail. I get the bait and switch... oh, you need to talk to 'so and so' then boom I've been transferred or my...

CenturyLink / lied to by representative

Ladona niedermeier on Oct 16, 2017
My husband passes away August 25, 2017. At that time I had a century link bundle with internet, home phone, and dish network. I called century link on September 2 and told the rep that without my husband I couldn't afford that, that I only needed internet. He told me I had to have a tv...

CenturyLink / very unsatisfied customer

Bashema James on Oct 13, 2017
I have waited for days to get a new jack, because I work from home I have wasted 3 days of pay being lied to by the customer sevice agents of century link. One I dont know who trained the agents that work there. I have been lied to by multiple agents I waited all wednesday for a tech that...

CenturyLink / internet speed/billing

Mike!!!! on Oct 12, 2017
My wife and I have been your customers for the last 18 years, straight. No worthy complaints until the last 3 years. The area we live in has old lines, and our internet speed LAG suffers greatly. Two great frustrations are as follows; The neighborhood junction box is at the end of my property. Your...

CenturyLink / internet

Coreyrd on Oct 11, 2017
Where we live. We’ve been their 9 years. We have nothing but problems with our phone and internet connection. I’m calling at least 5 or 6 times a year. Usually it’s when i’m tired of dealing with it. That’s mainly the internet. It’s either one or both that goes out. Or poor connection. According...

Century Link / customer service/billing

August 16, 2017 I was told by your rep. Aurora on 8/1/2017, when I asked for our change of location to be processed, that there would be NO CHARGE for the modem or the tech fee when our service was turned on again at our new address. I have talked with your customer service people 3 times now...

CenturyLink / new service for internet

Todd McGurk on Oct 5, 2017
I called Century Link in mid August 2017 to schedule internet service and gave them the date of my move of Sept 23rd. I received a call from them 2 weeks later stating they were coming out on the 12th of Sept. I told them I hadn’t moved yet and it wouldn’t be til the 23rd. They replied and...

CenturyLink / supervisor hung up on me

Dave Harrington on Oct 4, 2017
10/04/2017, 11:45am 1-800-350-1044 (48 Minute Phone Call), I spoke with a representative regarding my account that I closed 09/12/2017 and wanted to know why I still had a Balance after I paid the last bill in Full on 09/24/2017 ($153.61), she said it was for an Early Termination fee on my...

CenturyLink / original contract not respected/refusal to fix situation

Monse57265 on Sep 28, 2017
Good evening, I am writhing to you today to state a complaint that I have. About a month ago I requested to transfer my services from my original location to a temporary one while we installed a new mobile home into our property where the services where originally located. My previou...

CenturyLink / fraud and cheating

Dee_hello on Sep 18, 2017
This is the content of my complaint email written to Century link Management : CEO Glen Post, Vice President Clay Bailey, Marketing Head Maxine Moreau — Good Morning Mr. Glen, My Name is Dee and have been a loyal customer of Century Link from last 4 yrs. I want to take few minutes of...

CenturyLink / internet

moonskin on Sep 6, 2017
The account number is 456242449. Both my son and I are on the account. His last 4 of his social security number is 4768 and mine is 0988. I have listed my phone number but his is 260 582-7012. That should give you all the information you need to find my account. I am sending this email to...

CenturyLink / early termination fee

papaya85 on Sep 6, 2017
I called today, 9/16/17 and spoke with Kaylee to ask as to what option I would have to discontinue or cancel my service due to having to move out of my apartment on the 13th of this month. I signed up for a year contract which isn't due until March of 2018. I understand the termination fee...

CenturyLink / denied to discontinue

Cassidy041417 on Sep 4, 2017
I called up there about a week ago and I was trying to discontinue my services with you guys and I got denied because you let my aunt call and say she was me. Before that I called to switch addresses, twice, and you guys were in the process of moving out to my new residence and you guy...

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