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CenturyLink Customer Care Service


930 15th St. 11th Floor
United States - 80202

Customer Support Phone Numbers

+1 800 244 1111(Headquarters) 2 3
+1 877 348 9005(Internet Service) 0 0
+1 877 348 9007(Phone Service) 0 0
+1 866 314 4148(Prism TV Service) 0 0
+1 866 963 6665(Ordering Services) 0 0
+1 800 423 8994(Payment Specialists) 0 0
+1 877 837 5738(Moving Services or Billing & General Customer Service) 0 0
+1 877 803 8414(Disconnect or Cancel Services) 0 0

CenturyLink Complaints & Reviews

CenturyLink / Slow internet service

L.A. Brooks on Mar 12, 2017
We have been with Centurylink from day one where we live in rural Missouri. They are offering high speed Internet all around us but will not extend that service to their long-time customers. Apparently they think we are too few and aren't worth the trouble to upgrade us. They have u...

Centurylink (Formerly Qwest) / Internet service

cathowl on Feb 8, 2017
We had new internet service installed on Friday 2/3 including new line and equipment at a cost to us of several hundred dollars. ON Sunday 2/5 the service went out. We worked with tech support over the phone to have it restored only to have it go out again, this went on for several day...

Century Link / Internet service

HD1975CO on Feb 7, 2017
Century Link promised--in writing--a monthly rate for Internet service and then charged me double. When I called to get it sorted out they hung up on me numerous times. Then they began transferring me from one Rep to another...finally I spoke with someone in their Escalations Department...

Century Link / High speed internet

Hector S on Dec 5, 2016
I feel morally obligated to add the multiple complaints about gross overcharging by Centurylink not only for my personal concern but also for the sake of other potential customers. In simple terms, they are ripping us off!! When I moved to Florida 1 1/2 months ago, I signed up for internet...

Century Link / Internet

candle3 on Nov 23, 2016
Century Link customer service in general has to be the wc)rst, most deceptive, careless and inconsiderate phone customer service out there. I was overcharged. I have been on the phone for over an hour and 1/2. I was to be given a promotion reinstatement . I paid in full for the small time...

CenturyLink / Trying to disconnect service and they won't let me!

Ken11 on Oct 21, 2016
My father passed away after a long battle with cancer. I have been trying to get his service turned off for over a month now. I have called and been passed around for person to person, department to department, and the people are not just unhelpful but downright rude! I have been told to...

Centurylink (Formerly Qwest) / Phone and internet services

Taylor&Mom on Oct 18, 2016
In short, I called for phone and internet service on a promotion for speeds my area did not get but services we do get. Instead of 40mbps $34.95 I was to get 12mbps with phone & modem for 54.95..61.90 with modem. 1st bill was nearly $300 I spent 2 hours trying to resolve this, next bill comes and again, double charged & unexplained charges for $135

CenturyLink / Creates false orders / higher amounts than promised - internet service only

xxBB on Oct 15, 2016
I have been a customer for many years and I am used to having to call in every year or recently 6 months to make sure my bill doesn't go through the roof - as has happened in the past when the rate "expires". This time when I called, after negotiating for a while and getting all info agreed to...

Centurylink (Formerly Qwest) / Internet service

kbaegis on Oct 8, 2016
In early October I found out that I had been billed ~$1, 400 USD for an address that I no longer received mail for. They continued billing my account for $60/month for over two years providing no service. On calling in they only agreed to refund $180. Basically, CenturyLink stole $1, 200...

Century Link / Wifi

Jlaf on Oct 4, 2016
We have been without wifi since last wednesday. I called three times to get better service on the repair without any results. I am in sales and cannot do my job with service. Your service is terrible. If I had another service, I would cancel century link. Another day without service.

Centurylink (Formerly Qwest) / Bills were double the quoted estimated amount for internet and phone lines

Siva Elton on Sep 29, 2016
re: CenturyLink Order confirmation #N25413010 On 9/11/2015 I ordered cable through Direct TV and internet and 2 landlines through CenturyLink. The estimated cost on my Order form states "ESTIMATED CenturyLink MONTHLY TOTAL $54.95. My Centurylink bills have been approximately $110-$125. So, double...

Century Link / Internet/cable

Raminopdx on Sep 18, 2016
I opened the door one day to find two enturylinck reps at my door. They told me that they have laid fiber optics line at my neighborhood and they said they have a special for 71$ a month for both Internet and prism tv. I trusted them and ask them to install the services at my home It wa...

Centurylink / Directv / At"t / Direct tv satellite service

nancy lawrence on Sep 7, 2016
nancy lawrence 5141 buckhead dr. granite falls n.c. 28630 tel#828-291-7161 on 8/3/2016. direct tv installed a satellite dish and service. no contract was handed to me or mailed to me. i signed a small computerized device that i believed to be a verification for the installer's visit...

Century Link / Took money out of my acct, early, overdrafted my account.

dawn1369 on Aug 26, 2016
I made arragements to pay my bill on the 24 of August, that is when my husband got paid, the girl said as long as we take it out automatically, your service will be fine, I said ok, as long as it doesn't go out before then...well it came out one the 22nd, caused my account to be overdrawn...

CenturyLink / Phone

cmlvngstn55 on Aug 25, 2016
I opted for paperless billing.I have three accounts, one is business, one is at one house, the third is at another house. For some reason I stopped receiving bills to one house. I contacted Centurylink to find out why but it took them three weeks to respond to me. They finally responded...

Centurylink (Formerly Qwest) / Customer Service

billmcp on Aug 18, 2016
Absolutely the WORST customer service in the industry. Prepare yourself for 20 minute hold times with it finally ending in a dis-connect, Bogus charges and patronizing attitudes from supervisors/managers. I am being charged for the remainder of a promotional period that I did not use...

Centurylink (Previously Qwest) ​ / Phone/Data/Video package

Phil Studge on Aug 5, 2016
Received the first bill. It was about $450.00 more than expected.The explanation was that this was to cover service to be delivered sometime in the future (!!!???) At this time it has been shut off. Just as well - since the data speed was throttled down after about the first four days. It was amazingly fast to begin with...

Centurylink (Previously Qwest) ​ / Modem and a non operating full service

sillybillyplop on Jul 31, 2016
My CenturyLink modem acts up so we loose the streaming of programs like Netflix. I rang them to get a replacement. A tech said it was probably OK and talked me through changing the channel from 13 to 9. This is the wifi out from the modem to a wifi computer or my PS3. This worked for some...

Centurylink (Previously Qwest) ​ / 2 weekly mailings to our house

current resident on Jul 22, 2016
Each week we receive 2 Presorted Standard (bulk rate) brochures to our house. One is addressed "Current Business Owner" (of which neither of us is) other "Current Resident." This has been going on over 5 years now. Phone numbers on the brochure state they unable to remove us as it's a...

Centurylink (Previously Qwest) ​ / 2 snail mails per week to current resident

Disgruntled on Jul 15, 2016
Each week we receive 2 Junk Mails from them offering their services. Never done business with them--never will. Tried calling the 800# to get them to remove us, as well as the closest "store" where they sell services, but both say they are only a sales outlet and the mail comes from a...

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