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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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CenturyLink reviews & complaints 768

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8:49 pm EST

CenturyLink Underground fiber installation damage not repaired

Century Link is burying fiber optic lines in Port Charlotte Fl area. The contractors hit and ruptured my waterline at 636 Rose Apple Cir. 33954. The damage was in my yard, not in the easement. The line was cut causing damage and water had to be shut off. Charlotte County Utilities had to use a backhoe to do repairs. Our sidewalk was dug up in the process. My sod was dug up as well. The local foreman for Century Link said Charlotte County is responsible for sidewalk repair. Charlotte County said Century Link is responsible since they hit the water line. I agree with Charlotte County. I want the sidewalk and sod repaired. I should not be expected to absorb the cost of Century Links error. I had not ordered service! I will forward a complaint to the Fed, Trade Commission and the State Atty General if this is not repaired. Within 14 days.

Thank you,

Dawn King

[protected]

Claimed loss: Section of sidewalk and approx 30 sq feet of sod.

Desired outcome: Repair to sidewalk and sod. (Photos submitted below are before sidewalk and sod were dug up)

Confidential Information Hidden: This section contains confidential information visible to verified CenturyLink representatives only. If you are affiliated with CenturyLink, please claim your business to access these details.

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3:22 pm EST
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CenturyLink - Internet service

I have had service with CenturyLink for 6 years now. So many problems, but the most recent caused me to write this complaint. My husband and I woke up to our internet being out Saturday morning 11/25/23. He contacted them via chat, and the rep wasn’t quite clear whether a tech would would come out on 11/27/23 or 11/30/23, but no tech showed, we received no...

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8:48 pm EST
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CenturyLink - No one showed up for the pre scheduled appointment

Re: order # [protected] account # [protected] phone # 319*2321868 ordered the new service and was given the 11/29/23 between 8-4 for a tech to come to my house and install the new phone line.. I waited all day and even called tech and repair to confirm when no one showed up after 4.. Was assured they would be there.. By 5... By 5:30 no one had showed up so I...

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1:38 am EDT

CenturyLink Centurylink Internet

The Centurylink support center as well as their website directed me to transfer my service to a shell company called Quantum Fiber. I was charged for a recurring month of service with Quantum Fiber without Centurylink actually cancelling its own service. When I attempted to cancel Centurylink through their online web portal, the system told me I was denied the option of canceling the service. If I wanted to cancel the service, I would have to call them during a specific range of business hours, making it difficult to do so. I am complaining about the deceptive continuation of an unused service with Centurylink, which I could very possibly have ended up being charged for without my knowledge, and the unethical dark pattern of requiring me to contact their call center during a specific and inconvenient range of hours.

Desired outcome: No personal outcome. I'll deal with the cancellation myself. I just wanted it made aware of these dishonest business practices, so others won't be caught unawares by a double charge for internet.

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4:55 pm EDT
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CenturyLink Phone service

All I wanted was to disconnect my DSL (internet) and keep the number the dsl is on. Also have 2 other numbers. Want to keep all 3 numbers. Have been trying for 2 months now. They finally issued a service order that was suppose to be done on 9/13/2023. Did not get get done till 09-22-2023 in their system. My numbers are [protected]-[protected] (DSL Line). Now they tell me I have [protected]-[protected]. If you call the 7927 and 7798 it says its a non working number. When I call repair they tell me they will get back to me in 3 to 5 days. Nobody ever calls. The service order number is [protected]. My original Act # was [protected]. The new Act # is [protected]. You can reach me at [protected] (cell) and ken. [protected]@gmail.com.

Desired outcome: Disconnect DSL and keep the 3 numbers I have.(had).

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2:36 pm EDT
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CenturyLink Phone service

My Elderly Mothers Phone service failed weeks ago, She spent on hour on the phone Tech. came out a week later spent three hours. I got there after he had left my modem on living room floor. signed off on ticket, Now no Internet either. I called spoke with Christine and her manager. Was promised both would be fixed a week later Tech came fixed Internet only. Going on a month and my mother still no phone, she is old come on Century Link. Now we have to call again and keep paying also. This the worst company I have ever run across and this is not the first time. This company should be shut down as they care nothing about we the people who keep you running. I now have to spend all my time there while you play games..

Desired outcome: FIX IT

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Update by Linnet Thompson
Sep 09, 2023 2:46 pm EDT

This is taking an emotional strain on my mother, as we age this sort of thing is devistating and it is making her sick, she is uneasy with no phone and that is putting it mild. She must have her phone as you would want your phone. Please make this right as she keeps paying you also.

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1:51 pm EDT
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CenturyLink - Internet customer service

On May 12, 2023 I chose to switch internet providers from Centurylink to Spectrum, but decided to keep Centurylink for one month overlap in case of a problem with Spectrum. Around June 1 the Centurylink router quit working and I couldn't get it going again. I had technical service scheduled, but cancelled it because I planned to cancel my account at the end...

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11:29 am EDT

CenturyLink Installation of fibre cable resulting in damage to my sprinkler system and denial of use of garden planter in back yard

I need your help in fixing my yard sprinkle system which has been damadged over the past 2 months of July and August, 2023. Multiple teams of men from Mainline Contruction LLC and other vendors have been digging, boring, pulling and installing fibre cable in my front yard, under my driveway and into my backyard where a green connection box was placed in my garden planter area which is now unusable as a garden.

Desired outcome: I want the front yard sprinkler system checked and fixed/repaired . To compensate me for this loss, I want free, no charge, fibre cable service for my entire home for the rest of mine and/or my spouse's lifetime while we are in this home.

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5:38 pm EDT
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CenturyLink Business phone lines

Email received 8/2 notifying us the Business VOIP will be discontinued with Century Link. I called on 8/4 and spoke to someone when set up the two lines to be ported and stated we would have a tech out the next day. Following the call she sent me the email and links to "approve" the porting. All of the area codes were wrong! They were all 602 rather than 408. I called back immediately and spoke with another gentleman who claimed to fix the issue, but then transcribed the last 2 digits of our MAIN business line. Then he gave me the Winback number and told me the wait times were too long and to call myself. I called them (now friday 8/11 afternoon) and of course they were closed. Naturally this was upsetting as the tech was scheduled for Monday 8AM. Monday AM, i got up early to call and there was no appt set and the numbers were NOT ported. Some one did help fix all of the mistakes. Now we had a tech scheduled for Thursday 8-5. On 8/9 all of our internet and phones went completely down! The poor tech, Carlos, was there the entire day on the 10th! Even his supervisor, Scott, showed up. at 4pm he needed to leave for another job and stated the lines are ported. but may take time to "fully" port. Needless to say, today I have been hung up on, [protected] woman stated she could not make a repair ticket for me and gave me a new number. 2.5 hours later Matt from Winback finally began to make progress with me on the phone with other departments. basically NOTHING was done and no tickets had been started. I have been told it is programming, porting issues, or possibly the new jack they just installed. We are losing business because we do not have our phones system up! We have bee without them for a week now and the last supervisor, Maxine, stated no one can make it out until Monday of next week. We have 2 separate lines that were suppose to have "hunting" and that was never even added to the lines either! So here we are with zero sense of urgency from a single person! I have confirmation of # were ported properly, confirmation from last provider they ported (even though it was Century Link), confirmed RC mac lines were provisioned properly, and have confirmed AIN Lab for ports all were done correctly. I am a small business! This is unacceptable! I have no other option for other services at this location, but an now looking at a cell phone main station as an alterative. We feel we are unimportant to CL and that the customer service is very disconnected! Not a single person knew a thing about our issues! We have lost business due to this and still have no remedy other than on the 2 week mark a new tech will come out and if he cannot fix it, he will order a new tech. What? I would LOVE a call from someone with any authority. Maxine did not want to even speak to me until i asked for her supervisor and her name. Please call me [protected]. Basically ready to go to 3 On Your Side if this goes much longer.

Desired outcome: I need my 2 phone lines working! I need refunded for services we have not had since 8/9 thru when they will be back up. I guess there is no way for you to pay us for our lost business. Unfortunate for sure!!

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12:13 pm EDT

CenturyLink Internet/TV Service

I called CenturyLink at [protected] and I told them I wanted the 200 megabytes per second service. The lady quoted me $30 a month plus $15 per month for some kind of router service.

I was talking to Heather for roughly an hour and a half with that call ending on Friday, August 11 at about 4:40 PM central time. She promised to call me back at 6 pm CT with a solution.

She was having trouble linking me to the Internet service so she rolled over and walked me through the DIRECTV service and we had settled on the 75 channel $69 per month service. It was the low end product. She did walk me through the credit check so you guys are put me through a credit check, but no internet service. She was still having trouble getting me Internet service so she said she was going to call me back at 6 PM central.

At 6:50 PM central I called CenturyLink back because still all I had was an account number for DIRECTV in an order number for the DIRECTV but nothing for CenturyLink. I talked with a Rose, a Hershey, and then a supervisor Dan at 7 PM central.

Dan then told me that they couldn’t link me up and I didn’t have an account with CenturyLink. It was like he was suspecting me of something and not their own organization. He said they could not link me up and had to send me to a third-party vendor, I forget the companies name, who might be able to get me linked up. I didn’t want a third-party Internet provider as well as a third-party TV provider. I wanted everything through CenturyLink.

Then Dan said that they would not/could not delink me from my account with Direct TV. Now I have all of the email trails that show that I went through CenturyLink and I did not want DIRECTV if I couldn’t get century link.

Long story short; I am going to try to cancel everything with DIRECTV, and I am very, very disappointed with the lack of professional service from Century link.

Lessons learned if I am going to get to services from one corporation who uses a third-party to provide one of the services I will never allow them to take me to the second service before their own. That should be also a standard procedure for century link, you should not allow any customer to be linked up to a third-party Service provider before they have acquired your service.

I am retired now, but had I been still employed you would’ve use roughly 4 hours of my time to provide no service whatsoever. That time cost to me would’ve been $100 an hour or better. I am not a happy camper with CenturyLink.

Mark B. Nemzek

[protected]@gmail.com

[protected]

Desired outcome: An apology and a change in process in how you sign customers up for service.

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12:04 am EDT
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CenturyLink Centurylink Internet

My internet service went down due to a storm - my modem and phone line were fried - found this out when I logged into my centurylink account for them to do a modem checked. And I was on the phone for hours with several reps. I was given an appointment for July 18, 2023 between 8a and 5p. But no one showed up or called to reschedule. I missed a very important therapy appointment because of this! I am a senior citizen and total and permanent disabled Veteran so I go to therapy several times a week! But due to centurylink's lack of care for their customers, I am in more pain now since I did not attend my therapy! I was on the chat site with different reps for over 5 hours trying to get them to send a tech to fix my line and modem. They want to send me a modem but what good is a modem on a dead line? I even tried to cancel my service but couldn't do that either. The reps lied and said their systems were not working and even on my account, it would not allow me to cancel! centurylink is a joke! I don't know what happened to them but I want nothing to do with them! I just want to cancel this one account with them! I want an honest company! They expect me to continue to pay them for a modem and line that does not work! That is wrong and crooked!

Desired outcome: Cancel the account they are refusing to repair modem, and phone line for and get information on how to return their modem.

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5:45 pm EDT
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CenturyLink Customer service

I am another customer that was forced to switch over to quantum fiber. Upon the switch I asked every question possible as Centurylink in the past has been known to throw surprises at me. I was told MULTIPLE times that I did not have to do ANYTHING as they did this switchover. I even asked about returning the old modem. I was told I didnt have to because it was obsolete.

Low and behold 3 months later with NO warning I get charged a large sum on my card by Centurylink. I go through all the hoops you have to jump to get a disrespectful and condescending kid named J.C. on the phone of whom spoke to me in such a disgusting way that my husband finally snatched the phone and took over the call. This kid continued to be a condescending and rude and refused over 20 times to give us his name or a supervisor.

As usual...I got absolutely no where on that phone call except aggravated that this company got my money for as long as they did. Now that I was told Quantum is still Centurylinks company I will 100% be cancelling my service. In all of my years I have never repeatedly had so many terrible experiences with customer service. From what I continue to read I don't know how they are allowed to even operate. It is apalling.

Desired outcome: Want my refund

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6:39 pm EDT
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CenturyLink Landline phone

We can not receive phone calls on our land line phone [protected]. This has been going on for over a week. This is a phone number we use for all important calls: financial and medical. We have called in to your customer service and they can't seem to do anything to rectify the problem. Oh they did sell us a new modem, saying we needed that. It did not rectify the problem.

We were told they would put in a ticket, yet in 3 following phone calls, there was no record of a ticket. We are exhausted.

There is no service from Century Link, literally. If on line with a rep, they just somehow loose you. Terrible service.

Desired outcome: We want Century Link to come out to our house,--- unless our phones can be fixed remotely. AND We are paying you for a service we are not receiving. Our billing should show a credit. HELP Please respond Call cell [protected]

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1:30 am EDT
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CenturyLink Internet service not working.

I have had continued internet service issues in the last several mos. CenturyLink wants to convert all there DSL customers to fiber optics. In order to do this they have to make your existing equipment obsolete. I've had 2 techs out who have checked my service, lines, modem, signal etc and continually was told all is fine and that century link is trying to get more money from people by making them change to the fiber optics.

For the last 2-3 weeks every night between 10pm & 1am I have service interruption. My only option is to chat with whoever... one of the reps they transfered me to, their name was K[censored]j. Really?

Two nights in a row I've chatted with 8 different reps and noone could tell me anything other than it was a modem issue and pushed me to upgrade my service. When i decline any upgrade or explain my modem is just fine i am told they cannot correct this and to call back during 8-6 m-f. I am so sick of the service level and lack of assistance.

It is beyond frustrating.

Desired outcome: Expedite a new modem at no charge. Leave my existing service alone at my existing price. If you want us to upgrade, give me my same price. It is my choice to change. A refund for the numerous outages would also be nice.

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4:04 pm EDT

CenturyLink Home phone and internet

I have not had service in 23 days, was to be repaired today by 10 pm (6/23/23) this is the fourth time they changed repair date and have not pushed it out another week. So far in the last 12 months I have lost service over 16 time and 132 days and climbing.

they keep sayin the techs are working on the issue and there is no one in the area? There a lot of homes in my area with no service, Cell phones do not work and we relie on internet calling and home phone to make emergency calls for help. Called service department and all you get is the run around.

Desired outcome: home phone and internet working

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9:03 am EDT
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CenturyLink Internet and phone

I called century link sales department and told the agent that i spoke with what i needed and was assured that everything will go smoothly well that hasn't been the case at all First the customer is forced basically to communicate thru chat which is very un fair to the customer in one day of trying to get this repetitive issue fixed with my internet i was transferred to 4 different agents that basically got nothing done correctly they have managed to change my address on my account to a address that i have never lived at giving me access to someone else email that i have no clue who this person is i had told several agents that when i log on to the app that i cant access my services and basically nothing has been done being charged for a house phone that never worked ordered a modem that never came tech that never came i am beyond frustrated with this company but i have no alternative options because this company has monopolized within my area where i have no choice but to deal with these ongoing issue and you get away with because you are the only company that service the area a bunch of crooks is the best way to describe this company oh and liars as well

Desired outcome: I would like to be compensated for missing work to get this issued resolved and further more i would like for a supervisor that doesn't have a nasty attitude to reach back out to me about on going issue that are listed above

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4:17 am EDT
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CenturyLink Frustrating Experience with CenturyLink: A Review of Their Customer Service and My Switch to Metronet

I recently had an experience with CenturyLink that left me feeling frustrated and disappointed. I sold my home in early June and needed to arrange for the shutoff and return of my boxes. When I called CenturyLink, they asked if I was moving to another home. I explained that there was a delay in my move-in date, but they assured me that it was no problem. They told me to take my old boxes to my new house and they would disconnect all service on the last day of June. They said that I should call them when I moved in to my new address and they would set up service and reconnect my old boxes there.

However, things did not go as smoothly as I had hoped. When I got to my new house and tried to set up service, I found out that CenturyLink had not disconnected service at my old house. They still showed me as the owner at my old residence with an account still set up. They promised to fix the problem and said they would send new boxes to my new address, which would arrive in three days. They also said that a service team would arrive to set up new service.

The boxes did arrive, but the service team did not. When I called the support line, I found out that they had set up two accounts for me and could not connect my new boxes because of that. The service team missed my appointment and was rescheduled for a new date, but they never showed up for the second date either. When I called support again, they could not find my account at my new address and were billing my old address where I no longer lived. They were also billing me for two service addresses. I now had two accounts and no service.

After over a dozen phone calls trying to fix the problem, I finally told them to forget the whole thing. They said I could drop my boxes "at any UPS location," so I did. However, UPS did not know what to do with them, and I had to find an address on Google to mail them to. The whole experience was really horrible, especially in the middle of moving.

After this experience, I decided to try Metronet. I was pleasantly surprised by how polite and helpful they were. They behaved as if they wanted my business, confirmed the installation date and time a few times, and had me up and running quickly and easily. I was so impressed with their service and professionalism.

Overall, my experience with CenturyLink was frustrating and disappointing. I hope that they can improve their customer service in the future so that others do not have to go through what I did.

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3:03 am EDT
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CenturyLink Nightmare Experience: My Review of CenturyLink's Terrible Service and Customer Support

I gotta say, CenturyLink is a real piece of work. My experience with them was a complete disaster from start to finish. Let me tell you, it took them a whole two weeks just to hook up a phone line that I never even wanted in the first place. But, I had to get it if I wanted to bundle my services. And let me tell you, that was just the beginning of my troubles.

Three weeks into my service, I still didn't have my modem for the internet, even though they were definitely billing me for it. And after the first month, my bill was over $300 dollars! Can you believe that? All that money just for someone to come out and check to make sure my phone line worked, internet service I couldn't even use, and for the DirecTV people to come cut the existing line on a cable box to wire my place. It was a complete rip-off.

When I tried to have my bill explained to me, they claimed they couldn't find me in the system. But, as soon as I told them I wasn't going to pay my bill if I wasn't in their system, they miraculously found me. And when I was disputing the charges with the lady on the phone, she told me I was wrong, I signed a contract, and she didn't have to talk to me any longer. Can you believe the nerve of these people?

I dealt with their crap for three whole months, until I finally got fed up and canceled. They did actually admit at that time that they didn't get to charge me a cancellation fee. But, that wasn't the end of it.

A few weeks ago, two years after I had stopped service with them, I received a letter in the mail from a collection company saying my account was sent to them for a hundred and some odd dollars. Needless to say, I was livid! I tried to speak with someone, but I was transferred to different region headquarters four times (once when I really was speaking to the right region), spoke to over 25 people, was hung up on three times, yelled at twice, lied to pretty much every time (they still couldn't find anything about me), wasted over five hours of my day, and was told that it was because they gave DirecTV the money, and I never paid CenturyLink back for it, because that's how they bundle. What a load of BS!

I wouldn't suggest this company to anyone. They are a complete nightmare to deal with, and their customer service is a joke. Stay far away from CenturyLink if you value your sanity.

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2:55 am EDT
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CenturyLink Nightmare Customer Service Experience with CenturyLink: Misrepresentations, False Alerts, and No Resolution

Wow, where do I even begin with my experience with CenturyLink? Let me tell you, it has been a complete nightmare! First of all, the chat feature on their website was not working, so I had to resort to calling them. When I finally got through, the automated system told me that I owed $197.00, which was not true at all. My account was current and always has been. It took a while, but the representative was finally able to straighten out the error on their end.

Then, I was transferred to the tech department because I was having issues with my internet. However, the tech representative told me that there was an error with my account and could not help me. I was then transferred back to the accounts department, who said there was no problem with my account and transferred me back to another tech. This tech said they would check to see what the problem was with my internet, but then hung up on me and never called me back. I wasted an hour and 45 minutes on this with no resolution.

I had to call back and finally got someone from the tech department to check. They informed me that an alert had been placed on my account due to high bandwidth usage from multiple devices. However, this didn't make sense because I had been using these devices with no issues since I first got the service. Additionally, when I signed up for the $45 a month for life plan, the representative "MISREPRESENTED" the service by telling me it would come with higher speeds, which it did not. This feels fraudulent to me.

To make matters worse, my internet is still not running correctly. For the last two weeks, it has been disconnecting and reconnecting on multiple occasions, along with incessant buffering. I have no idea what the actual problem is because none of the representatives seem to be able to do their jobs properly. I just want my service repaired and the alert taken off my account.

All in all, I spent 219 minutes on the phone with CenturyLink today, and it has been the worst customer service experience I have ever had. They promise things they don't deliver and try to talk you into upgrading to a higher-cost service that gives you what you were promised for the lower-cost plan. It's frustrating and disappointing, to say the least.

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CenturyLink False Promises and Runaround: My Experience with Century Link and Direct TV

I used to have Time Warner service, but it was too expensive for me. So, I saw a bundle offer from Century Link and Direct TV for $79 a month in the mail and decided to contact them. They told me that after the first billing cycle, I would only pay Century Link for both services and not both companies individually. However, it has been seven months, and I am still paying both companies, which is way more than what I can afford. I have called multiple times to find out why, but I keep getting the runaround.

In July, I was promised that the issue would be resolved by August 5th, and I would receive a follow-up call. However, it is now September 6th, and I have heard nothing. I called today, and Century Link told me they don't know why it hasn't been linked and got Direct TV on the phone. Direct TV told me that if I paid the prior balance of $38, it would be linked, so I paid the $38. Direct TV called on 3-way and got Century Link on the phone, and they then said, "we are putting in another request, it will be another billing cycle." This is not fair because I was promised from the beginning that I would only pay both companies one month. It has taken six months, and now they tell me one more month that I have to pay Direct TV $130 dollars and also my Century Link Bill? That is lying and not fair! Someone needs to make this right!

My last call was with Tasha from the Customer Care department, who refused to give me her employee number and also said there was not a manager available to speak with me at the time. Which I guess is why she refused to give me her employee number. I want my two bills to be combined, and I want it resolved ASAP. I do not want to pay Direct TV again what I have been paying them for the last 6 months. When I signed up for Century Link in March, I was promised it would take one billing cycle. When I signed up for Century Link, I did it because they offered a bundle that was cost-efficient for me! Because the two bills have not been linked, I am paying almost double what I was quoted! I want Century Link to do what they were supposed to do seven months ago and what they have since promised me they would do on numerous occasions.

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CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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CenturyLink contacts

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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