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CenturyLink Customer Care Service


930 15th St. 11th Floor
United States - 80202

Customer Support Phone Numbers

+1 800 244 1111(Headquarters) 2 6
+1 877 348 9005(Internet Service) 0 0
+1 877 348 9007(Phone Service) 0 0
+1 866 314 4148(Prism TV Service) 0 1
+1 866 963 6665(Ordering Services) 0 0
+1 800 423 8994(Payment Specialists) 0 0
+1 877 837 5738(Moving Services or Billing & General Customer Service) 0 0
+1 877 803 8414(Disconnect or Cancel Services) 0 0

CenturyLink Complaints & Reviews

CenturyLink / overcharging on my bill - 150% above agreed contract price

DynamoD on May 18, 2017
I just got off the phone with the CenturyLink escalation department regarding significant overcharging on my monthly bill. They stated that they no longer had my sales call where the amount discussed would have been clearly stated (multiple times I confirmed the price as I had already been...

CenturyLink / service and billing

Michael Franz on May 17, 2017
I have been with CenturyLink for years (9+) because it is offered in a package deal with Directv. My fiance set it up originally and i was not part of that set up. Within our terms, we have been promised way more than what was delivered on. Lower bill, promised with very little delivery;...

CenturyLink / billing department

Peggi Lucas on May 15, 2017
I called CenturyLink to tell them we were moving around the first of the year. Turns out we weren't able to move after everything was set, so we ended up staying at our apartment. Our mail was messed up for quite a while, so we weren't receiving our mail. I was making payments to...

CenturyLink / internet/phone charge

mrsinserra on Apr 28, 2017
i was told this was free if cancelled in 30 days. they, without my permission, did something somewhere to make the Phone line work and then are charging me for it when cancelled after having the setup for 3 days. it is a total scam. the customer service person was very very rude to the...

CenturyLink / internet billing

Ernie Banks on Apr 17, 2017
My internet didn't work one night and I called century link service department. They told me that my modem was outdated and they would bring me another one. Not only did they not bring me another one [ now I do not not not want another one] but they started billing me for a router and...

CenturyLink / Fraudulent billing practice

Hien M Nguyen on Apr 13, 2017
Dealing with Century Link fraudulent billing practice After having to call the Century Link customer service several times during my three month of contract with them so far, I am rather familiar with their fraudulent billing practice: The background I looked at Century Link's website...

CenturyLink / customer service/internet services

Caroly Ridolfi on Apr 13, 2017
We called for internet service for our home in Wentzville, MO 2 weeks ago. We were told that they account was only in my husbands name and they could not help me. My husband then called and had added my name (wife) to the account since I manage the household. I then called was given an...

CenturyLink / Vacation service - unauthorized charges for "restoral" of service!

Sue Foster on Apr 2, 2017
I called Centurylink to request vacation service from Feb 24 to March 24 for my home phone and high speed internet. Technical service accomplished that (although did disconnect on the wrong date). Rep told me when I get back to call them to resume service. I called a day BEFORE returning...

CenturyLink / Slow internet service

L.A. Brooks on Mar 12, 2017
We have been with Centurylink from day one where we live in rural Missouri. They are offering high speed Internet all around us but will not extend that service to their long-time customers. Apparently they think we are too few and aren't worth the trouble to upgrade us. They have u...

Centurylink (Formerly Qwest) / Internet service

cathowl on Feb 8, 2017
We had new internet service installed on Friday 2/3 including new line and equipment at a cost to us of several hundred dollars. ON Sunday 2/5 the service went out. We worked with tech support over the phone to have it restored only to have it go out again, this went on for several day...

Century Link / Internet service

HD1975CO on Feb 7, 2017
Century Link promised--in writing--a monthly rate for Internet service and then charged me double. When I called to get it sorted out they hung up on me numerous times. Then they began transferring me from one Rep to another...finally I spoke with someone in their Escalations Department...

Century Link / High speed internet

Hector S on Dec 5, 2016
I feel morally obligated to add the multiple complaints about gross overcharging by Centurylink not only for my personal concern but also for the sake of other potential customers. In simple terms, they are ripping us off!! When I moved to Florida 1 1/2 months ago, I signed up for internet...

Century Link / Internet

candle3 on Nov 23, 2016
Century Link customer service in general has to be the wc)rst, most deceptive, careless and inconsiderate phone customer service out there. I was overcharged. I have been on the phone for over an hour and 1/2. I was to be given a promotion reinstatement . I paid in full for the small time...

CenturyLink / Trying to disconnect service and they won't let me!

Ken11 on Oct 21, 2016
My father passed away after a long battle with cancer. I have been trying to get his service turned off for over a month now. I have called and been passed around for person to person, department to department, and the people are not just unhelpful but downright rude! I have been told to...

Centurylink (Formerly Qwest) / Phone and internet services

Taylor&Mom on Oct 18, 2016
In short, I called for phone and internet service on a promotion for speeds my area did not get but services we do get. Instead of 40mbps $34.95 I was to get 12mbps with phone & modem for 54.95..61.90 with modem. 1st bill was nearly $300 I spent 2 hours trying to resolve this, next bill comes and again, double charged & unexplained charges for $135

CenturyLink / Creates false orders / higher amounts than promised - internet service only

xxBB on Oct 15, 2016
I have been a customer for many years and I am used to having to call in every year or recently 6 months to make sure my bill doesn't go through the roof - as has happened in the past when the rate "expires". This time when I called, after negotiating for a while and getting all info agreed to...

Centurylink (Formerly Qwest) / Internet service

kbaegis on Oct 8, 2016
In early October I found out that I had been billed ~$1, 400 USD for an address that I no longer received mail for. They continued billing my account for $60/month for over two years providing no service. On calling in they only agreed to refund $180. Basically, CenturyLink stole $1, 200...

Century Link / Wifi

Jlaf on Oct 4, 2016
We have been without wifi since last wednesday. I called three times to get better service on the repair without any results. I am in sales and cannot do my job with service. Your service is terrible. If I had another service, I would cancel century link. Another day without service.

Centurylink (Formerly Qwest) / Bills were double the quoted estimated amount for internet and phone lines

Siva Elton on Sep 29, 2016
re: CenturyLink Order confirmation #N25413010 On 9/11/2015 I ordered cable through Direct TV and internet and 2 landlines through CenturyLink. The estimated cost on my Order form states "ESTIMATED CenturyLink MONTHLY TOTAL $54.95. My Centurylink bills have been approximately $110-$125. So, double...

Century Link / Internet/cable

Raminopdx on Sep 18, 2016
I opened the door one day to find two enturylinck reps at my door. They told me that they have laid fiber optics line at my neighborhood and they said they have a special for 71$ a month for both Internet and prism tv. I trusted them and ask them to install the services at my home It wa...

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