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CenturyLink Customer Care Service


930 15th St. 11th Floor
United States - 80202

Customer Support Phone Numbers

+1 800 244 1111(Headquarters) 8 14
+1 877 348 9005(Internet Service) 2 5
+1 877 348 9007(Phone Service) 3 2
+1 866 314 4148(Prism TV Service) 0 2
+1 866 963 6665(Ordering Services) 0 2
+1 800 423 8994(Payment Specialists) 0 2
+1 877 837 5738(Moving Services or Billing & General Customer Service) 1 1
+1 877 803 8414(Disconnect or Cancel Services) 1 5

CenturyLink Complaints & Reviews

CenturyLink / lied to by representative

Ladona niedermeier on Oct 16, 2017
My husband passes away August 25, 2017. At that time I had a century link bundle with internet, home phone, and dish network. I called century link on September 2 and told the rep that without my husband I couldn't afford that, that I only needed internet. He told me I had to have a tv...

CenturyLink / very unsatisfied customer

Bashema James on Oct 13, 2017
I have waited for days to get a new jack, because I work from home I have wasted 3 days of pay being lied to by the customer sevice agents of century link. One I dont know who trained the agents that work there. I have been lied to by multiple agents I waited all wednesday for a tech that...

CenturyLink / internet speed/billing

Mike!!!! on Oct 12, 2017
My wife and I have been your customers for the last 18 years, straight. No worthy complaints until the last 3 years. The area we live in has old lines, and our internet speed LAG suffers greatly. Two great frustrations are as follows; The neighborhood junction box is at the end of my property. Your...

CenturyLink / internet

Coreyrd on Oct 11, 2017
Where we live. We’ve been their 9 years. We have nothing but problems with our phone and internet connection. I’m calling at least 5 or 6 times a year. Usually it’s when i’m tired of dealing with it. That’s mainly the internet. It’s either one or both that goes out. Or poor connection. According...

Century Link / customer service/billing

August 16, 2017 I was told by your rep. Aurora on 8/1/2017, when I asked for our change of location to be processed, that there would be NO CHARGE for the modem or the tech fee when our service was turned on again at our new address. I have talked with your customer service people 3 times now...

CenturyLink / new service for internet

Todd McGurk on Oct 5, 2017
I called Century Link in mid August 2017 to schedule internet service and gave them the date of my move of Sept 23rd. I received a call from them 2 weeks later stating they were coming out on the 12th of Sept. I told them I hadn’t moved yet and it wouldn’t be til the 23rd. They replied and...

CenturyLink / supervisor hung up on me

Dave Harrington on Oct 4, 2017
10/04/2017, 11:45am 1-800-350-1044 (48 Minute Phone Call), I spoke with a representative regarding my account that I closed 09/12/2017 and wanted to know why I still had a Balance after I paid the last bill in Full on 09/24/2017 ($153.61), she said it was for an Early Termination fee on my...

CenturyLink / original contract not respected/refusal to fix situation

Monse57265 on Sep 28, 2017
Good evening, I am writhing to you today to state a complaint that I have. About a month ago I requested to transfer my services from my original location to a temporary one while we installed a new mobile home into our property where the services where originally located. My previou...

CenturyLink / fraud and cheating

Dee_hello on Sep 18, 2017
This is the content of my complaint email written to Century link Management : CEO Glen Post, Vice President Clay Bailey, Marketing Head Maxine Moreau — Good Morning Mr. Glen, My Name is Dee and have been a loyal customer of Century Link from last 4 yrs. I want to take few minutes of...

CenturyLink / internet

moonskin on Sep 6, 2017
The account number is 456242449. Both my son and I are on the account. His last 4 of his social security number is 4768 and mine is 0988. I have listed my phone number but his is 260 582-7012. That should give you all the information you need to find my account. I am sending this email to...

CenturyLink / early termination fee

papaya85 on Sep 6, 2017
I called today, 9/16/17 and spoke with Kaylee to ask as to what option I would have to discontinue or cancel my service due to having to move out of my apartment on the 13th of this month. I signed up for a year contract which isn't due until March of 2018. I understand the termination fee...

CenturyLink / denied to discontinue

Cassidy041417 on Sep 4, 2017
I called up there about a week ago and I was trying to discontinue my services with you guys and I got denied because you let my aunt call and say she was me. Before that I called to switch addresses, twice, and you guys were in the process of moving out to my new residence and you guy...

CenturyLink / reward program failure to fulfill

Mickey Miller on Aug 31, 2017
I filled out the online form on 6-12-17, as instructed, for the $150 pre-paid VISA card I was supposed to receive as part of my new service bundle. Received a notification email that my card had shipped on 7-25-17 and to allow 7-10 business days. On 8-11-17 I contacted through their chat...

CenturyLink / internet service

Laura McKay on Aug 19, 2017
Internet service is 'very very' slow. Internet service only reaches one-half of the house. I have DIRECTV and "NONE" of the special services work on DIRECTV. They fail with 'internet speed too slow for play back'. It is to slow to even buffer, screen freezes. The internet service...

CenturyLink / centurylink driver

Bigdad4u1 on Aug 15, 2017
I would like to place a complain on one of your drivers. I live in New Hope MN. I was driving on 169 N at about 1:30. The driver of vehicle 1373126 was driving erratically. This driver was driving at a high rate of speed. This driver tailgates me and was as close as one foot from my...

Century Link / appointment for 8am this morning to remove above ground wire and complete above to underground with no show and wasted 8 hours waiting

saintpaul on Aug 10, 2017
We had our above wiring changed with excel and made an appointment to follow up after Century Link dropped off their wiring. The appointment has been on the books for more than two weeks (Xcel finished July 25th and today is August 10th). The appointment was for 8 am this morning. No one...

CenturyLink / centurylink employee inserted "kkk" into my email address

Mark Mach on Aug 9, 2017
8-9-17. When I called customer service they asked to verify my email address as ****KKK****@gmail.com. An employee had inserted "KKK" in my email intentionally, NOT accidentally as the CS rep responded. How does that get "accidentally inserted?" Based on my Customer Service experience...

CenturyLink / billing for internet services

Barry Dickerson on Aug 8, 2017
Hello, I contacted the CenturyLink support team today via chat to resolve a billing issue. We transferred phone & internet services to another vendor in July. However, we received a CenturyLink bill for $44.19 for internet services for Jul 28 - Aug 27. The first person I spoke to...

Century Link / internet hike price/customer service

Chris 0505 on Aug 8, 2017
I have been with century link for a little over a year, and when I first signed up for the internet package it required auto bill pay to be set up, along with paperless billing. I was shocked to look at my billing on my checking account to see that my bill went from $38.44 to $78.99 and i...

CenturyLink / home high-speed internet

Nmcdougal on Aug 6, 2017
After experiencing outage for over a week, CenturyLink failed to visit my home for two scheduled repairs. I used an entire vacation day to accommodate their 5 hour appointment window and nobody showed up. I called and spent 2 hours on the phone. I entered my personal information over and...

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