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I signed up for a cheap internet bill with mediacom. I provided my own equipment, the electricity, all I needed from mediacom was a connection to the outside world. I was paying about $65 a month. Every month since last August my bill has been slowly going up. Fast forward to today when I look at my bill and it is now $105. I used to pay $100 for the top tier before I downgraded. And now I'm back where I started with even worse service. Even with the $3 loyalty thing that customer service keeps referring to, even if I was under a $20 promotion, none of this is adding up to $105 a month for basic internet service. I'm waiting for a call Monday to have this resolved to my satisfaction, or mediacom will not see another penny from me, contract or no.
Claimed loss: Claim loss. Interesting field to fill out here. I've lost so much time to service being down, but I've never bothered to count out the loss.
Desired outcome: I want a flat fee. No BS. Give me a flat fee and be done with trying to jerk my wallet. I asked for that before and, well, here we are again.
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Additional note. I originally asked to be put on the internet 300 package which was the no contract option. $65 a month. I'm now assuming customer service put me on the 1 gig plan with a promotion to match my $65 asking price, locking me in for a two year contract. This is NOT what I asked for if this is indeed what has happened. Because I specifically said I didn't want any contracts or promotions. Also, it turns out they put me on a THREE YEAR contract and not a two year contract. I'm finding out more as I'm typing this. After I told mediacom I did not want to be on a contract, i honestly thought there was no wiggle room for purposefully miss-interpreting my words. So here I am looking to getting a hit to my credit that I have only used once in my life. The call will actually be tomorrow not Monday as I was unaware mediacom operated on Sundays. They claim to be 24/7 but most of their business actually isn't.
