The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MediacomFraud

E
This review was posted by
a verified customer
Verified customer

I recently fell for another one of Mediacoms cons. Ironically it is pictured in a window to the left of this box. $69.95 per month. Ooops wait thats a totally different scam. Mine was $69.95 per month if I switch from Satellite which I did. My first bill was $142.

Here is a copy and paste of my conversation with one of their "gate keepers". Those people in India or wherever that they use to frustrate you until you just give up.


You:
I am about to file a complaint with the Consumer Protection Agency as well as contact both my State Attorney General and the U.S. Attorney General over your fraudulent practices
Mediacom Chat:
Hello, welcome to Mediacom chat.

Are you a Mediacom customer?
You:
yes
Mediacom Chat:
I will connect you with a live agent who can help you. Please wait.
Doreen has entered.
Doreen:
Hi, Edward. Welcome to Mediacom Chat.
You:
hi
Doreen:
Hello. How are you today?
You:
ticked off
Doreen:
I am sorry to know that.
You:
I am positive by the time this chat is over absolutely nothing will be different
Sent at 7:05:51 PM.
You:
I will still be filing a formal complaint
You:
by formal I mean legal
Doreen:
Okay. Can you tell me specifically about the complaint?
You:
because these chats never resolve anything at least they never have before
Doreen:
For account verification, can I have the last 4 digit of your SSN/driver's license number, preferred email address and service address listed on the account please?
Sent at 7:07:06 PM.
You:
9623 [protected]@yahoo.com 1262 4th Ave SE Cedar Rapids IA 52403
Doreen:
Thank you.
Doreen:
I was not able to pull up your account using the phone number [protected].
Doreen:
Can I have the phone number listed on the account please?
Sent at 7:08:15 PM.
You:
I dont doubt it because your people are either extremely mentally challenged you this is how you folks do business so you can make it more difficult to get service
You:
the other phone is [protected]
Doreen:
Thank you.
You:
that should so "or this" not "you this"
Sent at 7:09:38 PM.
Doreen:
Thank you for the suggestion.
You:
so are we ready to proceed
You:
there was no suggestion. Are you a computer or human
Sent at 7:10:41 PM.
You:
I made no suggestions
You:
so are we ready yet
Doreen:
Okay.
Doreen:
Can you tell me about the complaint?
Sent at 7:11:58 PM.
Doreen:
The information listed on the account does not match the information you provided.
Doreen:
Would you like me to update your phone number to [protected]? So we can pull up your account immediately next time you contact us.
Sent at 7:12:53 PM.
You:
Of course not. Because your people are incompetent. Sure why not do it a 4th time. It wont help it wont be there the next time I contact someone. It hasn't been the first 3 times
Sent at 7:13:41 PM.
You:
I went to your mentally challenged people in Cedar Rapids with my Driver's License, Marriage License, and my old bill from Direct TV and the idiots still can't get it right. The bill isn't even in the right name
Doreen:
I have updated your phone number to [protected].
You:
not too mention being higher than I was told
Doreen:
I am sorry to know that.
You:
Then fix it
Sent at 7:15:10 PM.
Doreen:
Can I have the corect last 4 digit of SSN number listed on the account please?
You:
1275
You:
and the digits I gave you are correct because we added them but your people are idiots
Doreen:
Thank you.
Doreen:
That is correct.
You:
So when do you plan on actually helping instead of going through this bogus process"?
Sent at 7:17:48 PM.
Doreen:
Can you tell me why do you want to file a complaint?
You:
I ALREADY DID TWICE!
Sent at 7:18:39 PM.
You:
Name on account is wrong, billing is wrong, and your product doesn't work a good percentage of the time
You:
will I have to repeat that 5 more times before I just say the heck with it and file the complaint anyway
Doreen:
I am sorry to k now that. We can correct that now.
You:
doubt
You:
it
Sent at 7:19:52 PM.
Doreen:
Can you please tell me what should be the name on the account and billing address?
You:
Now pay attention because I will be getting a transcript of this chat and give it to the State Attorney General when we are done when I fail the complaint
Sent at 7:20:36 PM.
Doreen:
I understand Edward.
Sent at 7:21:22 PM.
You:
I switched from Direct TV to an offer you had that gave me $20 off per month and the package was supposed to be $69.95 per month. Which was the first lie. We were then told it would be more around $80. There is no discount on this bill of $142.67
Doreen:
Thank you.
You:
Can you explain to me why this bill is $142.67
Sent at 7:22:25 PM.
Doreen:
Sure. I will.
Sent at 7:23:05 PM.
You:
Also since the Direct TV was in my name and my wife had the Mediacom account for internet we had to come in with our marriage license and the Direct TV bill. And still the name is wrong on the account and the bill is high. Fortunately I never signed a contract so when Direct TV makes me a good offer to switch back, which should be soon, I will be dumping the cable and phone and just keeping the internet
Sent at 7:24:36 PM.
You:
but please go ahead and explain how $69.95 turns into $142.67. For the record when I contact the appropriate people
Sent at 7:25:07 PM.
Doreen:
Please allow me a moment to check your bill.
You:
Go ahead I've got another window open working on the complaint
You:
take your time
Doreen:
Thank you.
Sent at 7:27:04 PM.
Doreen:
Thank you for waiting.
Doreen:
Your 4142.67 bill include all the surcharges and taxes.
Sent at 7:30:54 PM.
Doreen:
The $84.15 is the rate of the bundle/services that you are subscribed to.
You:
I will assume you mean 142.67 but I have the bill right here and Taxes, Fees, and Surcharges total $15.83. Is that the best answer you got?
Doreen:
I am sorry. It should $142.67.
Sent at 7:32:06 PM.
You:
Do you think I am stupid? Surcharges and Taxes double the bill?
Sent at 7:32:53 PM.
You:
Actually I am so tired of be cheating by you guys I'm going to contact Century Link for my Internet. I don't care if they don't have 50 mbps. Which is what I am paying for and actually never get
You:
So glad I never signed a contract at this point
Doreen:
No Edward.
You:
So is that your final answer. You are sticking with the $142.67 lie?
Doreen:
I also checked that your previous bill was not paid.
You:
Bull. I have that on this bill as well. Shows it was paid.$70.30
You:
Have a receipt too.
Sent at 7:35:50 PM.
Doreen:
Oh, I am sorry. It was paid on 03/16/2015.
You:
Have the bank receipt from the bill previously too before you try that one.
You:
Yeah I know it was paid.
You:
And we were never disconnected back in November which I am guessing you will go to next. Heard that lie last time.
You:
I always keep Mediacom receipts because your people are liars and incompetent
Sent at 7:37:47 PM.
You:
not you necessarily but the idiots that work in Cedar Rapids are probably stealing from Mediacom and to cover their tracks they put fake information in the system like the wrong names and bogus amounts. Also why we never got a PIN Number to access our Mediacom account online so we couldn't check it
Doreen:
I also checked that switch and save discount is not applied yet.
You:
no surprise there because your company is a fraud
Sent at 7:39:45 PM.
Doreen:
I suggest that you again submit the requirements.
Doreen:
Due to the high volume of Switch and Saves coming in, it may take up to 30 days for the discount to be applied.
You:
So surcharges and taxes don't account for the double bill. I was paid up so that lie is gone. Mediacom never applied the discount even though I showed up in person with my wife, marriage license, Direct TV bill (which I also sent to that email address switchandsave)
Doreen:
I apologize for the delay.
Sent at 7:41:48 PM.
You:
I will be taking the next offer Direct TV sends and contacting Century Link to come and hook me up. This bill isn't due for 2 weeks I am sure I can get completely switched by then. And thank you. This chat transcript will be very helpful.
Doreen:
I understand you Edward.
Doreen:
SWITCH AND SAVE Bills can be remitted by email, fax, mail or at a front counter location.
1. Email – A scan or picture of the bill may be sent to [protected]@mediacomcc.com.
2. Fax – Send to [protected] with "Attention: Switch and Save".
3. Mail – Send a copy of the bill to: Mediacom Switch and Save 1225 2nd Ave S Ft Dodge, IA 50501
4. Front Counter – Agent will scan bill and email to [protected]@mediacomcc.com.
Sent at 7:43:25 PM.
You:
No. I am not doing this a third time. I am done with you. It just will get mysteriously lost again over and over
You:
Because that's how Mediacom does business
You:
So we are done. I will just dump Mediacom. Have a good day.
Doreen:
I am sorry to know that.
Sent at 7:45:04 PM.
You:
I doubt that but that's what you are trained to say. I guess working for a fraud is better than no job at all. Someday this company will be put out of business. Good luck.
You:
Goodbye. Please sign off so the chat will be saved to my email address.
Sent at 7:46:21 PM.
You:
And as I predicted. You did absolutely nothing for me because that is what your job is designed to do
Sent at 7:46:56 PM.
Doreen:
I understand if your bill is higher than what you are expecting.
Doreen:
The late discount application was due to the overwhelming response we have had on the Switch and Save program, it may take up to 30 days for their discount to be applied.
You:
No it is a lie
Sent at 7:48:25 PM.
You:
that does not account for the whole bill. You explained nothing. You said my last bill wasn't paid. Then it suddenly was. You said it was surcharges and taxes my bill shows less that $16. YOU PEOPLE DIDN'T PUT ON THE DISCOUNT which is your problem. You have not explained why my bill is $60 some dollars higher than the $80 something it is supposed to be
Sent at 7:49:53 PM.
You:
Like I said. I have 2 weeks to switch which shouldn't be a problem. Good bye. I will just save this window if the save button doesn't work.

If you are wise you will not dump your current service for these frauds.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Mediacom's response · Dec 05, 2010

    It sounds like you are having issues with the package pricing? I would be happy to look into this and see what I can do for you.
    Please visit us at http://mediacomcable.com/CustomerSupport/forum/index.php.

  • Mediacom's response · Feb 10, 2011

    I apologize for the ongoing service issues and I would love to get this taken care of as soon as possible. Will you email me at [email protected]?
    I will work with the local supervisors to get these weather related problems repaired and do whatever it takes to ensure your service issues are resolved.

    -Chris

  • Mediacom's response · May 31, 2011

    I apologize about the rate increase. I would like to see if there is anything I can do to address this. Please email me at [email protected] or on visit us on our forums at http://mediacomcable.com/CustomerSupport

    Thanks,
    Mediacom Social Media Relations

  • Mediacom's response · Nov 03, 2011

    Sorry for the issues you are having, please contact us by email at [email protected] and we will be happy to look into that for you.

    Mediacom Social Media Team

  • Mediacom's response · Nov 04, 2011

    Hello,

    I am Chris, the social media lead for Mediacom. I apologize for the issues with your service and I would love to help. If you want to email me your telephone# I can look into why your internet is not consistent and do all we can to help fix this for you. You can reach me at [email protected] I apologize again for the issues with your service and hope to hear from you so we can get this fixed.

    Thanks,
    Chris
    Mediacom Social Media Team Lead
    [email protected]

Responses

  • Mi
    MikahWind Feb 27, 2012

    My phone hasn't worked since the night after installation. Internet only works at night, and they've replaced the modem four time, had three techs out, and I've replaced the router four different times. Cable is glitchy at best, and sometimes On Demand will work. Sounds like the service to me, you might think switching providers.

    0 Votes
  • Do
    Doesit Nov 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    They have the WORST customer service I've ever dealt with! The internet doesn't work right half the time and they didn't even send a bill!

    0 Votes
  • Tr
    Tralik Nov 02, 2011

    Ridiculously slow speeds on internet for over a year in Bloomington, Illinois area. We're talking 0.4 download speeds. We really need another option. They're still sending those bills however!

    Is there some recourse for this issue?? Any help is greatly appreciated.

    0 Votes
  • Ih
    IHateMediaCom May 30, 2011

    I hate MediaCom. The rate they started me for internet was $29.95 - which was increased to $45 a month. They now charge me $75 a month for the same internet service they once charged me $29.95 a month!

    They are the monopoly in the area. When I call they refuse to reduce the rate.

    So many poor experiences with them. Twitter @IHateMediaCom

    0 Votes
  • So
    S.O.L Feb 10, 2011

    I think it's all part of a certain Mr Louis Gibson's plan to take over the world...

    0 Votes
  • Bb
    BBBechtel Feb 10, 2011

    Here we are the second day of screwed up phone service. Can't call out or receive, I rebooted the modem and made no difference. I'm preparing to contact my state representative and possibly the FCC, and The Better Business Bureau. This company should have it's business license revoked.

    0 Votes
  • Rm
    r mcfarland Nov 29, 2010

    agreeing to a contract with them for add on service after beiny a cust for over 20 yrs they are raisiny the price sayiny we mis chargerd afer at 8 to 10 conv with them no results only dropped calls afer waing hrs and waiting for them reseacehing phone records when does abuse stop and work for a utilty co

    0 Votes
  • Be
    ben123 Sep 22, 2009

    my phone stopped working over night i need some help on getting it fixed

    0 Votes
  • Mo
    Monica Dec 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    IT WAS A FIBER LINE THAT WAS AFFECTING 3 STATES THAT HAD TO DO WITH THE INTERNET AND A CABLE LINE DOWNTOWN WAS CUT BY A WORKING CREW...YES IT DOES TAKE 6 HOURS TO FIX IT...

    0 Votes
  • Cl
    Clarence F. Kehoe Nov 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Phone stopped working sometime in night, has'nt worked all day, cant get ahold of Mediacom to have it fixed, have family in hospital and ppl sick at home and no mobile phone to call if emergency. Can someone please fix the phone ASAP. Thank you Mrs.Kehoe.

    0 Votes
  • De
    Des Moines Resident Nov 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    On Nov 13th at aprox 430 the whole city of Des Moines Iowa was without cable tv or even internet and phone service from Mediacom, there excue that it took 6 hours to fix was a broken cable, this outage stretched all the way down to missouri. Now does it really take 6 hours to fix a cable? come on give me a break!!!

    0 Votes

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