September 7, 2019
To Whom It May Concern,
This is my response to your message of August 29, 2019. We were charter customers for Spectrum cell phones. At that time we were told we had to buy new phones, of which we did not need. But in order to comply we did buy new phones. The payment was to be added to our mothly statement which was to be $69.60 monthly. The cell phone you replied about had been my husband's phone. He used it ONLY to call & answer calls, he did not know how to do anything else on it & didn't care to learn. He only did that for 6 months before passing away. Feb. 11, 2019. That cell phone sat on his chair side table always. We purchased a cover to protect it. It was NEVER anywhere NEAR water or any kind of moisture. I waited for months for Spectrum to tell me if I should return the phone or what I should do. If it was late returning it was Spectrum employee fault. I called several times trying to clear this all up. I had requested for his name & phone to be removed from my account. And a removal of the charges for the above from my monthly bill. The letter I recieved Aug 29, 2019 was in error, & I am Very dissappointed in Spectrum for allowing this letter stating definate untrue statements regarding this barely used phone. I still see his name has not been removed from the account, even though I have called several times asking about it, and getting the runaround about they are still verifying the information regarding Charles, my late husband. My grief has been intensified by Spectrum, regarding the way this has been handeled, & apparently is still pending. I will seek further administrative personnel to further discuss this matter.
Respectfully, Peggy Resz Dunedin, Florida 34698 Acct# 141779
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