Latest Reviews and Complaints
WI-FI Installation
Account 8315202290791636 - New Install on October 4, 2026. On October 4, 2026, a Spectrum serviceman installed wi-fi service at 4957 James Stewart Road, Morganton, NC 28655.This employee ran service through the attic of the home. The employee broke the reducer of the heating and air conditioning system. This system was installed on July 23, 2026. The...
Read full complaintdeception.
The spectrum lady approached my Wife and I about switching our service to spectrum. The deal that she said that spectrum was offering is this: If we switched our services to spectrum we would not not have to pay for our phones, we would just have to pay for the service. Once we switched, we had to pay for the phones and the service, and there is no one at spectrum who can corroborate this deal. We were told that this deal that we were offered, no one knew about it, and there was no one who would even help us with this issue. This sales lady cannot be found nor this phone deal that we were offered. No answers.
19 Spectrum.com Reviews
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Spectrum billing
I have been a spectrum since they took over my service from Time Warner Cable. Internet service dependability has been inconsistent from very poor to pretty good but not to their lofty advertised claims. My comments are on their billing. I have put off commenting for quite some time. After paying the same amount on my monthly bill for months I receive a...
Read full reviewService degrading
Have had spectrum internet for a few years and the service is going downhill rapidly. I live just outsided Charlotte, NC. Friends and coworkers are experiencing the same issues. Internet constantly goes out. The mighty spectrum CS team provides mixed results, In the past 24hrs there have been issues in my area, and they are working on it, to there haven't...
Read full reviewI had the most outstanding repair service.
On 9/2/26 Technician, Caleb arrived promptly on time as promised. This employee should be acknowledged for his incredible work ethic and dedication to his job. Caleb managed to repair and restore telephone and internet service. More importantly, he, also repaired an ongoing issue that no other technician has been able to accomplish for two plus years. The...
Read full reviewEnough already
Was paying over $300 per month for cable and internet ONLY. Went to Countryside store and started new plan in March of 2026. It is now late August and am still paying the old amount, due to Spectrums 's negligence. Have called and talked with customer service on numerous occasions. Have been into the store THREE times and promised a resolution every time. I...
Read full review and 2 commentsSpectrum
They have unusual terms and conditions compared to other providers. Their advertised service speeds are not what you get. Their customer service on the phone is poor. Their stores are understaffed and have a weird intake system. They do not pro-rate service upon disconnect. When calling them for problems you are passed around to several different...
Read full reviewJessica Greenough is a horrible representation for the company (long beach - Bellflower location)
Dear Spectrum Management, I am filing a formal complaint against Jessica Greenborough regarding her conduct at the Spectrum store on Bellflower Blvd. in Long Beach on Friday, August 7, 2026. I arrived around 6:15 p.m. for a phone upgrade and witnessed Jessica in a heated interaction with another customer. Initially, I assumed the customer was the problem...
Read full reviewBill for service not received
I turned in my modem and discontinued my internet service on June 28. The local Spectrum representative checked my account and told me I would have no additional payments to make. Today I received a bill for my normal payment $64.99. When I called Spectrum they said they do not prorate so they want me to pay for a half month that I had no service. I’ve been...
Read full review and 1 commentSpectrum Outages every 7 to 10 days in 2026
I have been with "Spectrum" through its various sales and name changes since the 90s. I really have loved Spectrum but in 2026, there have been outages about ever 7 to 10 days. Sometimes they're planned outages due to upgrades (or is it downgrades). Other times like this morning, it apparently was just a plain old outage. I rely on Spectrum for internet for...
Read full reviewAudio from DVR was not working. Tech Named OSCAR was Excellent
We were headed out on June 8th for a camping trip when our Spectrum TV service went out. When it came back, I had everything BUT audio. Leaving the next morning, the last thing I wanted was a long call with Spectrum, and I told my wife I'd address it when we returned. We returned on June 23rd. Called and got an online tech who, after various attempts to...
Read full reviewCustomer service on equipment returns
I did not schedule an appointment to return my equipment, so I was a walk-in and had to register. I was number 13, and we waited to return the equipment as I have closed my business. There were seven people working the customer service stations out of a possible 8. We waited over half an hour to return the equipment. There was no line just to return...
Read full reviewOutstanding and honest
Another internet company tricked me into subscribing to their service for a lower price (T-Mobile). I called Spectrum, and within 1.5 hours, a professional arrived at my home and got my internet working again. Finally, today they got my cell phones back and are working on their system. I've had Spectrum for about 9 years and have had excellent service.
Recommendation: Use them. They are honest and would never deceive you.
Terminating internet service is intentionally cruel
After 3 years of satisfactory internet service with Spectrum, today I signed up for Frontier fiber that offered cheaper and faster service. With no info on how to stop internet service, I walked into a spectrum store with the cable modem to return and stop service. After 30 min of waiting (while those not terminating services were helped ahead of me), I wa...
Read full reviewMy nightmare with spectrum mobile
I joined Spectrum Mobile in May 2025 after being promised three things: 30 GB of Mexico data, $40/month in home internet, and trade-in credits for our iPhone 11. None of these promises were kept. * In Mexico, my phone had no data. Spectrum admitted the rep promised 30 GB but refused to honor it because their system was not allowing it. * My internet bill...
Read full reviewSimply sucks
We had Specturm the last 18 months in Tampa. The ONLY reason (and I repeat the ONLY reason) we signed up with Specturm and dropped Verizon was because Specturm actually answered the phone and EVERY TIME we called Verizon (day, night, weekend, weekay, holiday, whenever) it was ALWAYS an hour plus wait, WITHOUT fail! So here I am in Beverly Hills, Florida...
Read full reviewFubab
At the present time both my phone and tv service are awol. I lost my phone went to the spectrum office to get a new one. Only way to get a new phone is if you have a phone! Since I lost my phone and don't have another it is impossible to get a phone with my old number. After I told them I lost my phone they all give me a number to call or tell me I'll...
Read full reviewRipoff thieves corrupt company
Spectrum is very but very unreliable I am paying for 1gig of high speed and not even getting 500 of high-speed ripping me off of the other half stealing money most everyday day i am out of service that I have to used my T-Mobile Hotspot and my firestick just to watch tv I have this problem for months and they are doing nothing but raising the bill month by month for a unreliable horrible services this is the worst corrupt company ever that i have to deal with but horrible that worlds can not describe how bad unreliable horrible company spectrum is a bunch of thieves
Spectrum Internet and mobile Service
I just canceled by services with Spectrum due to their unfair business practices and lousy customer service. Starting with mobile, we had two lines with them. They were expressive compared to competitors and on top on it, Spectrum would market a cheaper rate to me but when I called them to discuss it, since I was a current customer I could not get the lower rate...WTH! Best part is when the wife died, they still marketed to her and would not take the billing out of her name. I mean who does that!?!
Internet services - horrible, just a terrible service. Drops all the time, Modems are junk, cheap units. They don't so contracts, they do subscriptions...so if you cancel in the middle of the billing cycle, they will bill you for the entire month and WILL NOT change that unfair business practice. basically they provide crap for service, steal from their customers and always try to sell you when you call they up to complain or quit their service(s).
AVOID this company, you will regret dealing with these clowns! They are a minor league business. Total unsympathetic to their paying customers! I went to Visible and cut my rate in half and I am on the Verizon network. I cut internet and went to Centurylink and cut my rate by a third and its better service. Spectrum is a failed business!
Recommendation: AVOID Spectrum at all costs, save yourself the headache!
Delivery issues
I contacted sprectum on March 7, 2024 and started a new service. Asked for installation kit to be delivered on March 15, 2024. Email within one hour said it would be delivered March 8, 2024. Called back with much difficulty and person in sales said they would change delivery date. They did not. Fedex emailed that kit was being delivered on March 8, 2924 to an EMPTY house!
So I have written to spectrum and told them I am not responsible if it is missing!
Recommendation: Good luck!
634 Spectrum.com Complaints
Repair service
A contractor was laying new sewage lines when he cut the Spectrum cable, leaving me and my next door neighbor without service. This occurred on Thursday morning, Oct 8th. I called Spectrum at 11:30 AM and talked to a lady who told me my service would be restored by 3:30 PM. No one ever showed up, so I called again and talked to Tierra. She said I needed an...
Read full complaintLandline and cell service
August 21st (two trips & hours sitting there.)& 22nd (Another hours long sitting deal), 2026. Had to "bundle" with them since having major issues with other providers. They asked to see my presently owned cell and stole it refusing to give it back to me nor the SD chip for it, bent it. I told them I needed that phone but still refused to give it back to me...
Read full complaintBilling / poor training
Spectrum has the most unprofessional uneducated workers I ever met in my life. I have a $350 bill because the supervisor credited me $311 for wrong charges so my September 2026 bill was completely free but then my bill for October became $325 why because the fees that he credited for ended up on the new bill now they’re saying they’re justified and cannot...
Read full complaintPhone/ TV/ Internet
Signed up for all three because I was told $30 for each service. Got the phone free for first year too. Service for all three is spotty, especially the phone. I have home Internet and my phone still can't download it upload half the time. I'm really mad because after they told me phone would be $30 they charged me $40. I called and was told basically that...
Read full complaintMobile & internet services
I have been paying for a service I have never used not once over 100.00 for tv service I did not use I spoke with a CSR and they matched AT&T price for both my internet and mobile and told me I would be issued a credit well it was never issued and my bill is 330 more than AT&T 130 for all spectrum 456.00 then reduce it by 50 next month I'm behind out of...
Read full complaintCancelling home internet and cable
I have had a horrendous time with Spectrum trying to cancel our home internet and cable services. We decided to switch back to AT&T and were asked to return the hardware so I packed it up and drove down to the nearest Spectrum store located on Newport Blvd in Costa Mesa. The female customer service person was very rude and would not take my cable box of...
Read full complaintInternet
In January of 2026 my bill for Internet Service was $86.24 (same as several previous months). It was $44.99 but that was a new subscriber rate. Then in May, without any warning they raised the bill to $111.25 (a 29% increase). I received no help from their robot and then in July another unannounced increase to $120. Again, no help from their robot who said...
Read full complaintUnauthorized plan change and charges
In early August 2026 I was told by Customer Service that I could transfer my Internet and TV service to my new address by physically brining my equipment, including my DVR, router and modem to the new location in hooking them up at no charge to me. Then, without authorization they changed my plan, resulting in numerous hours and multiple calls to try to...
Read full complaintSpectrum Internet
Turned in my equipment to the local store prior to my billing cycle in April 2026. They said everything was good. Now I’m being charged for a full month. They are trying to say that I still had 3 weeks left in the current billing cycle & im billed mid cycle! When I finally got a rep on the phone they refuse to fix my bill, say I must pay it & I can’t...
Read full complaintTV/Internet
I called Spectrum about a remote problem! I told Martin I wasn't happy about the cost of service going up so much and he advised they would lower my cost from $329 to $195 per month if I added ADT at $50.00 per month. I had several conversations with Martin, Ashley the Supervisor and others tp confirm nothing would change with my service except the lower...
Read full complaintFormal complaint regarding release of my phone number
I recently switched to Spectrum Mobile and purchased a new phone. While at the Spectrum store, an employee attempted to transfer the data, but unfortunately the transfer was unsuccessful. Although T-Mobile was able to reopen my account, my phone number was not fully released by Spectrum. As a result, I lost the ability to receive incoming calls and text...
Read full complaintMobile phone charges - returned
In Dec 2025, I ordered a 17Pro Max iPhone, I returned the phone with in 5 days of receiving the phone, ordered a 2nd phone received, but Spectrum could not offer the service that I needed, both returns were received by Spectrum, a return of fees was given, now they are claiming they never received the 1st phone. Why would you give a refund if you did not...
Read full complaintFalse billing & service order
In December of 2025 I wanted to set up an office separate from my home for a better work environment. If I had known the headache from the beginning that it would be to merely set up internet service with Spectrum I would have NEVER done so. Literally in the call to set up; I expressed I did not need any other services besides internet over and over. By the...
Unauthorized charges
I am a long-time customer in Hutto, Texas. I am writing to dispute the charges on my June phone statement. I switched my phone service to a different provider on June 5, 2026, due to an excessive volume of daily scam calls. However, my current statement still includes charges for phone service. As I am a retiree on a fixed income, I request that these...
Read full complaintInternet
ear Spectrum Customer Service, I am writing to formally express my frustration and dissatisfaction regarding my ongoing internet service outage and the inconvenience it has caused my household. On the evening of March 31, 2026 at approximately 8:50 PM, I spoke with a representative concerning my router not receiving a signal. I was advised to either...
Read full complaintThe Spectrum salesman tricked me when I signed up for Internet TV, Internet, and cell service
I went into the Spectrum store in Fenton Michigan to get the Spectrum $60 internet and TV bundle for 2-years and the salesperson Robert Gale behind my back changed it to the more expensive package at $149.03 package. He said If I switched my 2-phones over for $30 each a month he could extend the deal to 3-years which I did. I didn't know until I received...
False advertisement about trade in on a new phone
I was told I'd get a $600 trade in on my I phone 12 when I purchased the Galaxy Z Fold7. After receiving my Galaxy I contacted Spectrum about my trade in. Then I was told that I didn't put in for the trade in offer, so it was too late to get it now. I did research the trade in offer, that's how I knew what it would be. I feel like I've been scammed? I've...
Read full complaintFailure to get order right and completed within reasonable timeframe
My request was to port back phones to Spectrum. One land line and two mobile lines. I have been dealing with this since October. I have talked to every agent in Spectrum and each has a different solution but none of them work. Presently I am without phone service for my business. My order was cancelled but noone knows why. We had to start over again. Now...
Read full complaintInternet
Spectrum refuses to close my account, keeps billing me & adding late fees. Their equipment was sent back to them 10.14.25 via Fed Ex.
I am legally DEAF. So I did their live chat October 5, 2025. Spectrum told me the account would be closed October 26 due to non-payment. No, I've already signed up for T-Mobile, that is $10/month vs. $100/month with Spectrum. They refused to cancel my services. I am the customer. And they refused to cancel. They told me I had to call them, even tho I am legally Deaf.
On 10.10.25 at 4:23 PM, I called Spectrum 5 times because I could not understand their prerecorded messages. Finally got a CSR on the phone. She told me the same thing as the Chat employee. That my account would be closed on 10.26 due to non-payment.
I said No, I wanted it closed NOW, equipment is being FedEx'ed back. I didn't want to be billed yet again, which would be a THIRD BILL by Spectrum. She assured me I would not be billed a THIRD time, that they would just remove that bill. Surprise, Surprise. Not only did Spectrum add that third bill, they also added late fees.
On 10.13.25 I shipped their Spectrum Return Kit, they received it back the next day on 10.14.25. So like others, they have their equipment back yet are still billing me, plus Late Fees.
I have now paid $208.95 for period ending Service from Sep 11 - Oct 10.
I am not paying for another month at $108.95 beginning on 10.11 since I contacted Spectrum on 10.5 & 10.10, which was the last day of that billing period, where Spectrum assured me I would NOT be billed, then billed me anyway, plus late fees.
They have also called my phone line for Deaf customers over 60 times.
I want my account closed.
They can erase the BS $108.95 that the Spectum CSR told me would not even be charged.
Supposedly Spectrum records their calls, they can go back and listen to this conversation.
Stop calling my phone.
Close this account immediately.
Bonus-they enrolled me in Paperless Billing. I have UNchecked that box 3 times, but each time I look, it's checked again.
I haven't received an actual bill from Spectrum in over a year.
Claimed loss: $108.95
Desired outcome: Remove the $108.95 from Account Number: 8284144770043293Close this AccountStop calling my phone.
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All services
Spectrum communication is ripping me off by providing me with the worst corrupt ripoff thieves services services go out alot most daily for hours paying for 1gig and not even getting 500 they are corrupt ripping me off they raise the bill almost monthly that my bill almost triple for the worst possible services the are billing criminals dishonest ripoff thieves company they are the worst garbage company I want to cancel and never they go back to this thieves corrupt company they are very nasty in customer services the worst of the worst they don't care about there customers only to steal money from customer for the unreliable dishonest services I have better providers to choose from that are better than those corrupt thieves that spectrum is I will cancel and that is a fact who want to stay with a corrupt ripoff thieves company like spectrum
Claimed loss: To cancel there ripoff thieves corrupt services that it not worth it of what they are stealing and raising the bill almost monthly basic
Desired outcome: Get rid off spectrum asap for they can't ripping me off again and stealing my money no more
Confidential Information Hidden: This section contains confidential information visible to verified Spectrum.com representatives only. If you are affiliated with Spectrum.com, please claim your business to access these details.
Spectrum.com complaints: history and resolution overview
Out of all reported cases, 216 complaints (34%) have been marked as resolved, while 418 complaints (66%) remain unresolved. The most recent resolved complaint, transfer of service & billing, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Spectrum.com Legit?
Spectrum.com earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
Spectrum.com has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Charter.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Charter.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Charter.com you are considering visiting, which is associated with Spectrum.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Spectrum.com is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Spectrum.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Spectrum.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 34% of 634 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to Spectrum.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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