Spectrum.com

I have been a spectrum since they took over my service from Time Warner Cable. Internet service dependability has been inconsistent from very poor to pretty good but not to their lofty advertised claims. My comments are on their billing. I have put off commenting for quite some time. After paying the same amount on my monthly bill for months I receive a monthly bill declaring I saved $50.00 on my service that month. The only problem is the billing amount was exactly the same as prior months. A few months later my bill declared I saved $40.00 for service that month. The phantom "savings" decreased $10.00. The billing amount increased $10.00. A few months later "savings" were reduced another $10.00 and the billing amount increased $10.00. My most recent bill declares a $20.00 savings with another $10.00 service increase. I personally find it an insult to my intelligence if Spectrum believes people think a decreasing phantom "savings" and corresponding service cost increase are anything more than a deceptive way to increase your monthly service cost. To rub a little salt in the wound customers are paying for Spectrum to create deceptive advertising, display it in media, and print it on customer's bills every month. If Spectrum is going to raise costs periodically (it seems all services do) just please be honest about it.

Signed up for all three because I was told $30 for each service. Got the phone free for first year too. Service for all three is spotty, especially the phone. I have home Internet and my phone still can't download it upload half the time. I'm really mad because after they told me phone would be $30 they charged me $40. I called and was told basically that they raised rates, too bad. And what about all of the outages? TV is out right now AGAIN. AND THEY WANT ME TO WAIT AND TALK TO SOMEONE IN ANOTHER DEPT?

Have had spectrum internet for a few years and the service is going downhill rapidly. I live just outsided Charlotte, NC. Friends and coworkers are experiencing the same issues. Internet constantly goes out. The mighty spectrum CS team provides mixed results, In the past 24hrs there have been issues in my area, and they are working on it, to there haven't been any issues at all it must be at your home. I've spoken with 4 cs reps and never have gotten the same response, not even close, which speaks volumes.
But you do get to sit on hold for 27 mins listening to how great they are, and you'll never miss a game or event when that's exactly what just happened "again".
They have no idea what they are doing, and say whatever is convenient to them, they absolutely do not care about their customers but encourage you to continue to pay for service they are not providing.
Again, initially no issues, then some, then more and more. Attempting to get progress through a cs group that has no idea what they are doing is infuriating as the "issue" changes every few hours depending on who answers the phone.
If you have options other than spectrum explore them. Spectrum turns into garbage and is unreliable.
I can't stand spectrum now!

Another internet company tricked me into subscribing to their service for a lower price (T-Mobile). I called Spectrum, and within 1.5 hours, a professional arrived at my home and got my internet working again. Finally, today they got my cell phones back and are working on their system. I've had Spectrum for about 9 years and have had excellent service.

Spectrum is very but very unreliable I am paying for 1gig of high speed and not even getting 500 of high-speed ripping me off of the other half stealing money most everyday day i am out of service that I have to used my T-Mobile Hotspot and my firestick just to watch tv I have this problem for months and they are doing nothing but raising the bill month by month for a unreliable horrible services this is the worst corrupt company ever that i have to deal with but horrible that worlds can not describe how bad unreliable horrible company spectrum is a bunch of thieves

I just canceled by services with Spectrum due to their unfair business practices and lousy customer service. Starting with mobile, we had two lines with them. They were expressive compared to competitors and on top on it, Spectrum would market a cheaper rate to me but when I called them to discuss it, since I was a current customer I could not get the lower rate...WTH! Best part is when the wife died, they still marketed to her and would not take the billing out of her name. I mean who does that!?!

Internet services - horrible, just a terrible service. Drops all the time, Modems are junk, cheap units. They don't so contracts, they do subscriptions...so if you cancel in the middle of the billing cycle, they will bill you for the entire month and WILL NOT change that unfair business practice. basically they provide crap for service, steal from their customers and always try to sell you when you call they up to complain or quit their service(s).

AVOID this company, you will regret dealing with these clowns! They are a minor league business. Total unsympathetic to their paying customers! I went to Visible and cut my rate in half and I am on the Verizon network. I cut internet and went to Centurylink and cut my rate by a third and its better service. Spectrum is a failed business!

I contacted sprectum on March 7, 2024 and started a new service. Asked for installation kit to be delivered on March 15, 2024. Email within one hour said it would be delivered March 8, 2024. Called back with much difficulty and person in sales said they would change delivery date. They did not. Fedex emailed that kit was being delivered on March 8, 2924 to an EMPTY house!

So I have written to spectrum and told them I am not responsible if it is missing!

Spectrum refuses to close my account, keeps billing me & adding late fees. Their equipment was sent back to them 10.14.25 via Fed Ex.
I am legally DEAF. So I did their live chat October 5, 2025. Spectrum told me the account would be closed October 26 due to non-payment. No, I've already signed up for T-Mobile, that is $10/month vs. $100/month with Spectrum. They refused to cancel my services. I am the customer. And they refused to cancel. They told me I had to call them, even tho I am legally Deaf.
On 10.10.25 at 4:23 PM, I called Spectrum 5 times because I could not understand their prerecorded messages. Finally got a CSR on the phone. She told me the same thing as the Chat employee. That my account would be closed on 10.26 due to non-payment.
I said No, I wanted it closed NOW, equipment is being FedEx'ed back. I didn't want to be billed yet again, which would be a THIRD BILL by Spectrum. She assured me I would not be billed a THIRD time, that they would just remove that bill. Surprise, Surprise. Not only did Spectrum add that third bill, they also added late fees.
On 10.13.25 I shipped their Spectrum Return Kit, they received it back the next day on 10.14.25. So like others, they have their equipment back yet are still billing me, plus Late Fees.
I have now paid $208.95 for period ending Service from Sep 11 - Oct 10.
I am not paying for another month at $108.95 beginning on 10.11 since I contacted Spectrum on 10.5 & 10.10, which was the last day of that billing period, where Spectrum assured me I would NOT be billed, then billed me anyway, plus late fees.
They have also called my phone line for Deaf customers over 60 times.
I want my account closed.
They can erase the BS $108.95 that the Spectum CSR told me would not even be charged.
Supposedly Spectrum records their calls, they can go back and listen to this conversation.
Stop calling my phone.
Close this account immediately.
Bonus-they enrolled me in Paperless Billing. I have UNchecked that box 3 times, but each time I look, it's checked again.
I haven't received an actual bill from Spectrum in over a year.

Spectrum communication is ripping me off by providing me with the worst corrupt ripoff thieves services services go out alot most daily for hours paying for 1gig and not even getting 500 they are corrupt ripping me off they raise the bill almost monthly that my bill almost triple for the worst possible services the are billing criminals dishonest ripoff thieves company they are the worst garbage company I want to cancel and never they go back to this thieves corrupt company they are very nasty in customer services the worst of the worst they don't care about there customers only to steal money from customer for the unreliable dishonest services I have better providers to choose from that are better than those corrupt thieves that spectrum is I will cancel and that is a fact who want to stay with a corrupt ripoff thieves company like spectrum

I have a unreliable services always loosing services internet not getting what I am paying most everyday equipment resetting and losing signal they raise prices for a horrible unreliable services that they promised and they don't deliver a very corrupt,ripoff thieves company end of billing cycle I will get rid of them corrupt company not even getting 500 of high speed that I am paying a corrupt company ripoff

I had a balance of 96 something that was due by the 9th of June. On June 5th I made a payment of my back balance owed (that was allowed) of 45.94. The payment fully went through on the 6th. And was taken out of my bank account. Today, the 7th of June I got a notification from my bank that another payment from spectrum was taken out. So I got on my spectrum app and it stated as follows... thank you for your payment, it is currently being processed. Remaining balance due...0.00

Mind you after my payment that I intentionally made on the 5th there was still a balance due by the 9th. My card nor my bank info is connected in any way shape or form with the app nor am I auto enrolled for my monthly payments. I contacted them thru the app stating what had happened and a gentleman put in a refund order ticket. As my rent is due today and the remaining balance that was due came out of my rent money, ILLEGALLY AND UNAUTHORIZED... I contacted customer support via phone. The lady was very rude and kept talking over me and telling me that basically I'm a liar and it doesn't show the second payment on her end and still shows I have a remaining balance due. I told her (when I was able to actually speak) that I had proof both from the app stating my balance was now down to 0.00 owed and it stated thank you for your payment as well as my bank showing 2 separate transactions taken and completed on the dates of the 5th and the 7th of June. She told me that it's not on them. So not okay. I have already contacted my family lawyer. Will definitely be taking them to small claims. It may not be alot to some people but now there are other hoops I have to try to jump through with my landlord and the fees I can't afford now due to a short amount in rent. Not all landlords are willing to work with people. Truly lost a loyal customer.

I was scam of a gift card that they promise me they scam me of getting services I order streaming and my bill triple the website saying one price and now they triple my bill bunch of thieves and ripoff I should listen to people to stay away from spectrum and there were right they are a bunch of ripoff and thieves I will cancel my services with then