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Videotron
reviews & complaints
Videotron
reviews & complaints

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14 complaints
7 resolved 7 unresolved

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Videotron reviews & complaints

Videotron complaints 14

P
Aug 12, 2020

Videotron - Impossible to reach call center to cancel subscription

As exchange student, I had to leave Canada when the COVID crisis struck Ottawa, the city where I was attending high school. Since March 17th I have not used my cellphone subscription and tried to cancel it when I realised I was not able to return anymore. Have now 320 CAD in subscription fees that I would like to have (even partially is ok) refunded. More difficult is that it is impossible to reach call center to actually cancel my subscription. Calling from abroad is quite cost prohibitive. Contact through the live chat is not helpful either as they cannot support my requests. I have already filed complaints on the company website, but have not been contacted. First complaint number is 675059. Please contact me through the e-mail addresses you have in your system and help me to resolve this. COVID has turned my life upside down already, I would like to have closure on this now.

D
Aug 03, 2020

Videotron - Helix fi gateway emits wi-fi even when turned off; makes constant noise

The Helix Fi is the next generation cable modem / router device, promising faster speed than the older modem. However there are 2 main problems: 1) The "gateway" makes a constant noise (hum...

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M

Videotron - unethical behavior

Terrible customer service, the service agents will put notes in your customer file or flat out insult you if you miss one payment date & interrupt your service. I been with this company over 10...

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P

Videotron - bitdefender total security 2018

Invoice date 2017-08-28
order [protected] $40.30
I have control My Master card and I have find one error.
Bitdefender charge my 2 time my subscritption.
one time $40.30 the rigth price
one time $39.88 this was one error.
Please send my back the @39.88
I like the bitdefender but not like this error.
In date 28/08/17 at 07:20
I recived one E-Mail :from: Bitdefender Support Center [protected]@ticket. bitdefender.com but i never a have the capability to contact with the internet.
Tanks,
Primo Gerosa
[protected]@videotron.ca

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Videotron - trespassing without notice

Hello, I encountered a trespass event with Videotron in Pointe-claire (island of montreal). I do not have Videotron service. However, two technicians from a subcontractor of videotron called...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Videotron - Price Plans and Lies

I have been with them for over 10 years and they pretend to give you value for money. Here are a couple of advices on how to deal with them 1- Do not bother with a landline as their long distance...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Videotron - Cellphone rip-off

I went to a Videotron boutique to pick up a new Garmin cellphone, ask the salesman for the 100 minutes + unlimited nights and weekends, no data. All went well for the first 4 days then just for fun I...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Videotron - Service interruption & lack of integrity

First I want to declare that I have been a customer of videotron cable TV for well over 20 years, & I have always paid my bills on time at the due date. Lately I have had many issues & problem...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Videotron - THEY LIED TO MY FACE!!!

Wow, like many, many other corporations, Videotron is unbelievable. I know that their goal is to maximize their profits, but by lying to its customers... This is just not right. A couple of...

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R
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Videotron - discrimination

I believe that Videotron are guilty of discrimination and racism. They offer basic anolog cable service to the entire city of Montreal however on the West side of Parc Ave. you are offered a...

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J
Aug 17, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Videotron - Refusal to credit

I disconnected this account on March 3 or so because of very bad customer service from Videotron. I have been billed for this account AFTER I disconnected it. I called and in fact I am on the call...

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K
Nov 12, 2008

Videotron - Prolonged Service Outage

On the 24th or 25th of October, I received a flyer from Videotron stating that they would be doing work in the neighbourhood. The flyer stated that for the next 48 to 72 hours we might experience...

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V
Aug 06, 2008

Videotron - total frustration

A VIDEOTRON contracted technician short circuited my illico box, hdmi wire and tv. I have been totally frustrated in dealing with their customer services department for over a month now (cannot talk to anyone in authority).
Their excuse is totally bogus, their website for complaints is non-functional and the
"run around" is unbelievable . Their commercial of 2500 new employees seems to mean 2500 more ways to leave a very loyal consumer in the lurch.

A
Aug 26, 2008

I have never in my entire life encountered such appalling mistreatment from any company to the point where I was even informed that there is none to send a letter to and no bosses with who to speak. I would like to get in touch with you immediately regarding an article I am writing, Please.
Thank you

A
Apr 09, 2008

Videotron - Cables, right to private life

I live on the island of Montreal. There are Bell cables attached to the side elevation of my house. Since some time now, I get frequent (weekly) visits from Bell, videotron and cable technicians climbing up on ladders positioned on my yard - and looking into my rooms on the first floor. They refuse to say what they are doing on my property and with what right. I have signed no lease or public right of way, and I receive no rent from any of these companies. Yet I feel both my property and my right to privacy is being violated. When I say it distresses me to see such heavy traffic, the only thing they say is: Oh, I am new and I have to connect a (videotron?) cable. Or: I am new and I disconnect a (videotron) cable. And so on. All this distresses me to the maximum. I am new to Canada and this is my new house.

Please can someone tell me whether all this can be legally done and what my rights are as the owner of my property?

Many thanks in advance.

Terribly slow service at a high cost. Tried to cancel and they only suspended services. Meaning I was without internet for two months, but still fully charged. When I called to complain there was nothing done to fix the matter and I was told to pretty much just deal with it. Still being charged for a service that wasn't provided.

Bell Canada seems to think trespass laws don’t apply to them. For example, this has been going on in Montreal for some months: three times now I have found salespeople from Bell in my apartment building going door to door and trying to get people to sign up for internet and phone service. They didn’t ask the owner’s permission to be on the property. They wear name tags around their necks with Bell logo and tell people they are working with the landlord, which is untrue.

The front door to the building is always locked and in theory should require a key or get buzzed in by someone. But it looks like they are getting into buildings by waiting for someone to leave or simply following a resident into the building, rather than specifically requesting anyone’s permission to enter the property.

When confronted they will leave, so I guess they understand they have no legal right to be here. But they just come back another day and do the same thing again. My neighbour and I have now had three separate unsolicited sales calls to our homes from Bell salespeople.

This seems like trespassing. They shouldn’t be on the property without the owner’s permission unless they are there to provide specific services for a Bell customer, which was not the case. Bell has no special right to be in the building for the purpose of conducting random door to door sales calls with non-Bell customers, any more than any other business. But they act like they do.

I’ve called Bell a few times, but no supervisor will talk to me about this. And I sent the online complaint form a few times, plus wrote to an e-mail they gave me over the phone for fraud complaints. I haven’t gotten an answer back and don’t expect to. I guess we have to just take all the abuse from Bell, who seem determined to follow the Rogers model of maximizing immediate profits with shady, borderline illegal tactics.

Hello,
I encountered a similar trespass event with Videotron in Pointe-claire (island of montreal). I do not have Viseotron service. However, two technicians from a subcontractor of videotron invaded my backyeard on Monday 14th July 2014. They were damaging my hedge and my garden while trying to install a cable through the neighbourhood. They did not knock on the house or provide advance notice. They did not leave when I asked them to. I complained to videotron who said they have no record of a dispatch. I called the police who said I should call 911 the next time this happens and I have the right to refuse entry if it is not an emergency city service.
Today, wednesday 16th July, two technicians came back without announcing themselves causing the same type of raucous. I told them to leave and said I refuse entry to my property. I promptly called 911 who dispatched two very grumpy female officers. Aside from being rude to me, these officers said there is absolutely nothing I can do and I cannot refuse them entry to these Videotron contractors. Even though I explained that the officer I spoke to from the Pointe-Claire police department on Monday said I can refuse entry, this rude officer said he was wrong. She said I have no right to decline entry and got in her car and left. Aside from being unhelpful, she and her partner were very very rude. So I have little faith the police really care about residential property damage. Thankfully the tehnicians that arrived today were much nicer and more respectful and careful not to damage the garden. However, they did indicate technicians from another department might arrive in the coming days or weeks.
A security inspector for pointe-claire was the most helpful and kind because he seemed to mediate between the technician and me and pointed out that the police really care about criminal law while property involves private law. While residents can deny entry, utility companies also have right of entry and this leads to conflict. Although he did seem surprised at the attitude of the policewoman, he was professional not to contest her word. He indicated that the best way to deal with this is to call a lawyer.
I called Videotron and suggested providing advance notice to residents on the community of scheduled upgrades so we do not have to be surprised and he said hydro quebec does not provide these advance notifications so Videotron does not have to. It is sad that Videotron feels the need to meet the low standards of hydro quebec instead setting high professional standards of their own to establish themselves as a company that is caring enough to minimize inconvenience to the residents of the neighbourhood they are upgrading.. It is also sad that the police are only interested in criminal cases and do not like to be bothered about property trespassing issues. In my opinion the public and private services in Quebec have been gradually degrading over the years although our tax increases.

If it is your personal residence and there is no one else living in the building then they cant connect lines to your house. The only reason why they would need to connect lines to your house is if you have services from them. If you dont then their lines should be on poles or underground and not touching your house and they cant force their way onto your property either you should call the police and file trespassing and harassment charges.

E
Jul 19, 2008

Easiest way to do it, file a complaint with the police, it would be best to record through video you refusing them to enter your property, or at the very best, call the police next time they come and say their harassing you on your property and will not leave, since they look into your house, tell them you feel violated because they spy on you and it's ridiculous. You shouldn't get in trouble even if your completely lying, but at least the police will be there and you can tell them your story right away if the police come in time :S). They can't climb your walls if you get out and don't let them, if they still force it, call the cops and say their being violent and agrresive and your scared hes going to attack you (just to get them there faster) It's what I would do.

A
Apr 09, 2008

PS: To be fair I should state that after posting the message to them, I got a lightening fast first reaction from Bell Canada. In this they advised me that there is a charter of rights in the opening pages of the telephone book, and that it is in principle possible to refuse entry if there is no right of way. Although each telecoms company has its own rules, and they cannot speak for videotron, I have a hard time believing that company has greater privileges when it comes to interfering with private property, so that I suppose that Videotron people too would need to ask for permission to invade my property... The Bell person responsible for consumer relations also promised to check out what information he could find about the particular property, particularly, projected works in this area. Grateful for any comments.

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