Mediacom review: Internet

I am writing to formally express my frustration regarding the repeated internet outages I experienced yesterday — four separate disruptions in total and have not internet since. Despite following all troubleshooting steps provided by your support team, the connection remained unstable and unreliable. After the initial fix, service dropped again multiple times.

I work remotely, and this ongoing issue could result in approximately 32 hours of lost productivity. The first representative I spoke with identified the issue and offered a temporary solution, but subsequent interactions yielded vague and inconsistent responses, all attributing the problem to a “single issue.” Based on public reports, it’s clear this is affecting other customers as well.

Being told I must wait six days for a technician — while trying to maintain remote work — is unacceptable. If your team were experiencing this level of disruption, I’m confident the urgency would be far greater.

I’ve had to purchase additional equipment to maintain a connection, yet even that offers no guarantee of stability. This situation has been mishandled, and I expect better from a service provider. I will be requesting a credit for the lost time and inconvenience.
Please escalate this matter appropriately.