Mediacom
Reviews and Complaints

I first ordered the service before moving to the property I purchased and things only got much worse. When the problems began, I had a modem for their high speed Internet service, that would go out and yet the lights would work as if it were online. I called the 800 number several times and tech support were able to find the problems using their diagnostic equipment which connects to the modem while talking to the tech support over the phone. It took almost a week to get a technician to my home.

When the technician arrived, I explained what tech support told me about the modem and what was wrong. The guy walked into my home and to where the modem was and looked at me and exclaimed 'I am the Light Guy'. I asked what he meant thinking he was going to say something in a joking manner and he looked at me with a very stupid face and exclaimed ' I am the light guy (again), Whenever I see the lights working, I leave. He then turned, walked out the door without so much as another word and to his truck and speed off.

I called their office and told them what the technician told me and it could take as long as two weeks to send another technician to my home. Then like a script right out from the 'Twilight Zone', the same technician who called himself the 'Light Guy' showed up again. He was late and Mediacom called me asking if he had showed up yet. I told the person from Mediacom that he had showed up while telling the technician I would be right with him. The lady I was with at the time was dressing and getting ready for work. This guy stuck his head in the door to try to look at her dressing and I told him I would be right with him as soon as I could hang up the phone and shut the door. I told the person on the phone that he had showed up, hung up the phone and opened the door and was going to let him in, only he was in his truck again speeding off the property as a high rate of speed. There were children playing and it was a mobile home park.

I called Mediacom back and told him the 'light Guy' left again without looking at the modem or even coming in at all. Another three weeks go by and they finally sent a different person who replaced the modem and promised me a free month of Internet service when he checked and found the modem was in fact bad and the cause of the problems all along. The technician apologized and promised they would never send the same guy to work on my equipment again. I even saw the same 'Light Guy' at the supermarket in the parking lot walking into the store and I asked him why he left the way he did, and he told me that he had a very bad day and apologized for leaving the way he did. Then he had the nerve to tell me that the woman who was dressing had a nice body. I was so angry at this idiot that I called Mediacom and reported him for what he told me.

I then purchased a nice property about 10 minutes from the mobile home park where I was living and ordered Mediacom. It took almost two weeks for the technicians to show up, and sure enough it was the 'Light Guy'. I went ahead and told him to go ahead and hook up the cable and that we also ordered a new cable run underneath the house and was willing to pay the fee they charged for that and he showed it on his order form. He then started to hook up the modem and everything and got to the last wire where he needed to connect a new 'T' connector to the new cable he was supposed to run under the house. The idiot handed me the 'T' and told me I should save money by running the cable under the house myself or hire someone else to do it as he said he had too many other orders and just didn't feel like running the new wire under the house. I told him I am severely disabled from a serious surgery to my lower back and hip that was fairly recent and had complications. He just basically threw the 'T' connector to me and sped off again and this time peeling out on my gravel driveway which threw a lot of rocks towards me and actually a rock hit me in the leg and hurt and left a small bruise.

I called Mediacom and told them the 'Light Guy' failed to finish the job and I ended up having to pay a friend to run the new cable under the house and finish the job for almost twice what Mediacom promised to charge. The reception was just terrible and after called several times they finally sent out a technician while promising to never send the 'Light Guy' back to my property ever again.

A new technician then told me that for some unknown reason the signal was poor but promised to come back and fix everything so it would work. He returned the next day and when he left, the signal was still very bad. I could barely receive any of the upper channels and the lower channels had a lot of snow and was very poor as far as quality. I called several times and complained about the poor quality of the signal and they even showed I had a very poor reception to my high speed Internet modem.

Almost two years go by and the same problems persisted. I finally got so fed up with the horrible service that I went ahead and canceled the service. I found that most days I had no signal at all during business hours or when there was a high traffic periods on the Internet.

I was still severely disabled but going to college so I could some day find a job I could hopefully do from home and decided to go ahead and earn my degrees and certifications and needed a good service I could depend on but had very large files to send back and forth to the college courses.

Then about 5 months after using the new service, a person claiming to be the manager from the local office knocked on my door. He asked me if he could take a look at my cable and asked me what service I was using. I then showed him my dish that he could not see and first and I was almost sure he was going to accuse me of not paying for service or something at first. he then told me that if I switched back to Mediacom, he would personally give me credit for what turned out to add up to about two months of free Internet and TV service. I reluctantly agreed and was told I did not have to worry about the bill for the next two months.

Well, sure enough I got a bill for the two free months of service I was supposed to receive. I went to the local office and the woman at the desk refused to allow me to talk to any manager but said she would have one call me. She told me then that she is the only person who can authorize any sort of credits and told me I had to pay for the two months I was told I would not have to pay if I switched over. I was very very sick at the time and just did not have the strength to argue. I went ahead and reluctantly paid the bill for the two free months of service I was supposed to receive.

The service did not change one bit. It was just as bad and even got worse over time. They continued to send the technicians and they never were able to fix the problem. I was so very ill at the time I had no strength to argue anymore and told them again after two and a half more years of the awful service and having to pay for a back up service for when during the day the internet would not work. I was so angry at them because I even ended up receiving some pretty bad grades for assignments that were large and i could not turn in using the phone internet service. I got so angry and told them to go ahead and disconnect the service again and I told them I had already ordered another service to come in. Mediacom was the only cable service that offered the high speed at the time that I was able to receive at my location.

Then they sent out a new technician who proclaimed 'I am the best technician / engineer that they have and I will find the problem if you will give me the time to do so. I told him to go ahead and if he could fix it I would wait to hire a different service.

Then the new technician asked me to step outside which I did with the help of my personal assistant. He then showed me the wire coming in to my property. Showed me how small the gauge of the wire was and it looked like an old out of date wire that someone who knew nothing about hooking up cable hooked up. The wired was badly weathered and the connection was so lousy that the tech could hardly receive a signal at all on his meter or on the web site that kept stating there was no service and and the usual white page showing no connection.

This technician called the 800 number to their main offices and told them that I had gone through almost 5 years of this horrible awful service and then promised me four months of free Internet and television service. It took almost two months for them to install a new cable from down the highway and across the highway using a PG&E pole that has a large transducer or whatever it is called on the top of the pole. When they finally finished the job that day it worked absolutely perfect.

Then I got a knock on the door and one of the young lineman who worked on the new line looked as though he was ready to fall into tears and start crying or something. He then told me that he had discovered after completing the job of installing the new cable across the highway, that he nor anyone knew that Mediacom did not have the proper permits to run the new cable across the highway they way that they did. He told me that he had a new family and baby and he could not afford to have to pay a huge fine so he was going to quit his job and apologized and told me that he just wanted to be honest with me.

Then the real fun started. Because I did not know if I could also get into trouble if I did not report the incident to the proper authorities I asked for Mediacom to have their manager from the local office to call me regarding this issue. I then was told I had a rather large outstanding balance that i was overdue on by a few months that I was supposed to receive as free credits. I decided to go to the local office again and brave the horrible pain of having to make it up to the steps that they have and no special entrance for wheelchairs or handicapped people so I had to walk in with the help of my personal assistant. When the lady at the desk finally got to me, I asked to see a manager about the bill and the promised credits I was supposed to receive for almost 5 years of just the worst most awful service.

She told me that regardless of what any manager told me I would still have to pay the outstanding balance before I could talk to any manager. I went ahead and paid the bill and waited almost another hour for a manager to appear. He told me that his name was Shawn and that he was the main general manager for the local office. I told him about all the problems I had and he said he already was aware of the problems and me having to pay for the promised credits I was supposed to receive and she could care less and I had to pay irregardless.

He then smirked and announce that although he was aware I was to receive four months of credits for over four years of awful service he said that all he could give me was two free months of credits. I was appalled but there was not other high speed service and I had no other choice until now.

I reported Mediacom not having the proper permits to run new cable to my home and I was told that they do that all the time and I am not the first to complain. I was then sent another bill for the equipment and told I would not receive any of the credits I was promised and they wanted a $100.00 fee to reconnect and as a future deposit.

Needless to say to make a long story short, I found a much better service. I now have wireless broadband through AT& that works great and is cheaper and I told Mediacom that I will never use them again and am looking to hire a lawyer to force Mediacom to fix the damaged wires and poles to my home and the tweaked doors and windows that I will have to pay someone to fix. I'm also hoping to maybe get a judgment ordering them to give me credits for every month I went with the bad cable to my home that they obviously knew about all along.

I would never give this Mediacon company the time of day but I did sent back their equipment and the lady on the phone who wanted to charge me all the money to reconnect can take her job and put it where Mediacom's head doesn't know what the other end is doing.

Do yourselves all a favor and check to make sure they had the proper permits and complain to the proper authorities if they did not.

Good Luck to you all and please find another service!

I had the most horrible experience with Mediacon, I swicht my phone service provider for meadicom by December ,and I really regret it. I am working at home, and jobb consists in receive inbound call. I don't have service for 3 days, I call Mediacom to find out who was irresponsible for it. the Customer Service lie to me and blame the another Company for this situation. I called at the Supervisor of the another company to ensure who was responsible, and I had him in the line from my cellphone, after 7 times or more times to lie to me, they don't realize that I was recording the conversation and also I have the Supervisor from the another company in the line, who clarify that his company wasn't responsible for that. Mediacom technical support Service don't have a word to said.

Horrible bad customer service, rude, disrespectful, and liars. I am going to take legal action, enough is enough they cant play with people life and jobs. I am single mother I can lose my job because of Mediacom and also I lose 3 days of work. Never take that service.

I signed up for Mediacom phone service to go along with my internet and cable service. Mediacom was here on 1/24/08 and "hooked" me up. I can make outgoing calls, but am unable to get incoming calls. I run a small business and have lost nearly $8,000 since last Thursday. Mediacom says they are "working" on it since then. I finally spoke to a supervisor today and he said that he would be in touch with me via my cellphone by 4:30 om today. They have no idea what the problem is much less how to correct it. I will be re signing with y old phone company tomorrow at 8:00am. Mediacom is the worst company in history as far as customer satisfaction and customer service.

Mediacom - www.mediacomcc.com

May 2007: We bought our first home! As I began transferring utilities, I was unhappy to find that Comcast didnt provide service in the area to which we were moving. BUMMER. So my only option was Mediacom. I called to set up service, and after I was on hold for 15 minutes, I was able to talk to a human. I was very disappointed with their plans, but I really had no other choice. They were $20 more expensive than Comcast for the exact same service. I decided to go ahead and sign up despite the bad reviews I had heard from friends. I was warned to check my bill each time it was sent, and the date it was due because others had been either early billed or double billed. So I kept that in the back of my mind. On May 18th (before we had moved any furniture into the house because we were still painting) the installers came to hook up the cable and internet. I was told when calling to establish service that we had need to pay $132 at the time of installation - it was payment for two months service. No problem I said. They came out and realized they needed to install an additional cable jack in the guest room for the internet - another $25. So total, we shelled out almost $160 in cash at the time of installation. They gave us the pink copy of our work order and the two guys left.

June 2007: I got the first bill and BOY was I surprised! Balance Due? $193.34. Umm excuse me? I double checked the whole bill, and it stated that my Monthly Charges were $119.80 plus $69.90 for Installation Charges. Oh No Way! Keep in mind the service was installed on May 18th, and my bill was dated June 9th. Fishy? That is what I thought. So, I called the Customer Service 1-800 number. Was on hold for 15 minutes, then got a human. I explained the situation to the very nice guy, and he told me not to worry. Sometimes it takes a little time for the installers to post a payment to the account, so just make a payment of $70 when Augusts bill was due (because the payment made at installation was for May and June). No problem I said, Thanks for explaining everything to me.

July 2007: I got the second bill. Once again, I was surprised, yet this time with a touch of annoyance. Balance Due? $259.81. That is right folks! I had a previous balance of $193.34 plus monthly charges of $59.90 (and taxes). Bill Date? July 9th. So, I called AGAIN. Held for 15 minutes, got to speak to a human. I explained the situation and once again, was told not to worry, they would check on it. Ok fine.

August 2007: I made a payment of $70 online (printed out the receipt) on 8/7 for Julys service. Later that day (after running errands) I get home to find a pink slip on the door. The cable has been disconnected. Bovine Feces. The person that disconnected it left his number on the back for us to call to reconnect. I called. He explained that if we paid $193.34, he would reconnect our service for free. Ummm.. NO. I explained the situation - I had already PAID that money and was NOT going to pay it again. Of course, I got the I am just the sub-contractor, you will have to call Customer Service for that. Fantastic. The next day, I went to check the mail, and guess what was waiting for me in the mailbox. A bill from Mediacom. Balance Due? $609.01. My mouth hit the driveway. I was irate. SO, guess what I did? Yep, I called them AGAIN. Explained the whole situation YET AGAIN. After being placed on hold for 5 to 10 minutes at a time, they came to the conclusion that I had to fax in the receipt I had received from the installers on the day of installation (thank heavens I kept it). No problem - I will have to wait until the next morning because I do not own a fax machine. The Cust. Serv. Rep said that was fine. They also noted that I owed NOTHING for my service because after the last payment I made, I was current. I politely explained my dissatisfaction with they way this had been handled because at this point and time, I am fed up with having to call EVERY SINGLE MONTH. I was assured that this would never happen again, it would be taken care of because (quote)it is a bed reflection on us.(end quote) You are right about that one. I was told that after faxing the receipt to give them a day to research it, then call back. *sigh. Ok. The next morning the receipt was faxed (saved the fax confirmation that it was received on the other end), and then the next day I called to find out the status. After holding for 15 minutes, I got to speak to a human. I AGAIN explained the situation. They put me on hold for ANOTHER 15 minutes. When they returned to the line, they could not locate the Cust Serv Rep I had spoken to (even though I had her name) because it was a different office. That is right! They have an office in Pensacola and one in Gulfport that their 1-800 number sends you too - it is a crap shoot the one you end up with. I was then told that someone would have to call me back after researching it. GAAAAD! Ok, fine. Later that day, Zach received a call that someone would be out the next morning to reconnect our service, and they threw in a few (quote)so sorry, we will give you some discounts.(end quote) Ha ha ha. Yeah, right. Next morning, service was restored. I *assumed* that everything was taken care of. Ha.

September 2007: Got the first bill after the fiasco. Balance Due? $356.45. Uh huh. Previous Balance? $170.01. Monthly Charges? $181.80. Bill Date? September 11th. Ok. The previous balance STILL included the installation fees and the monthly balance was for September AND October. Oh? So we are billing in two month increments these days? Not in my backyard. Here we go again. Before I could call them and complain, ONCE AGAIN, they shut off our internet. Grrr. The next day I called the Internet Support 1-866 line - BENEFIT OF THE DOUBT HERE - maybe it was just a problem with the line. Nope. (quote)Well, you have a past due balance (end quote)and before the poor girl could even finish I said, OH NO I DONT! If that is the reason the internet is not working, I need to speak to someone in Customer Service. I was transferred. Held for 15 minutes. Gave my account info to the next contestant, I mean Customer service rep, and said, I have had a problem with my bill since DAY ONE. I need to speak to a supervisor. The Rep didnt sound too happy about that, put me on hold again. I held for 15 more minutes, then since the supervisor never picked up, I was kicked out and sent to the very beginning of the operator recording. I had to hold 15 more minutes to get another Cust Serv Rep. (insert horror movie blood -curdling scream here). I told the guy my issues, again, he said that a supervisor was contacting a supervisor at the local office and that local super would be calling me shortly. He was attempting to reconnect the internet service, but they were sending a lot of signals at that time, so it would take about 15 to 20 minutes. Ok. Fine. The internet was never restored. The local super finally called me with a nice big attitude and said (quote)Well, my work order doesnt have that you have paid on it.(end quote) I said that all I had was the pink receipt the installers gave us, and that I had already faxed it last month to someone. Who? She asked. I gave her the fax number and she says (quote)Oh well, thats not our office. You need to send it here. (end quote) Ok, I said, whats the number and whats your name. I will have it faxed tomorrow morning. Now here is where I am even more irritated, you see. It seems that people automatically assume that when you say you paid in cash, you are a big fat liar liar pants on fire. There was no reason for her to give me attitude right off the bat. Anyway, I went to class, came home, and called again about the internet still being out. Explained the situation. Got TOTAL attitude from this girl too. She kept saying the line had been disconnected by a sub-contractor, but I knew better. I told her that I was still showing an internet connection, and when I pulled up my browser, I got the Mediacom sign-in screen where you enter your acct# and registration# - this is the first screen you have to go through to associate your modem with your account. If the connection had been physically disconnected, I would get a connection error screen when pulling up my browser. (quote)Oh no she said, it has been totally disconnected. (end quote) Bovine Feces. I give up. I hung up the phone. The next morning, the cable had been shut off. Ok by this point I am OVER the Customer service line. I am not holding for 15 minutes (and I promise you I am not exaggerating here - it really is a 15 minute wait - I watch the clock every time I hold) just to be told (quote)we are checking on it. (end quote) SO, I got Zach to personally go to the local office. Another WOW by Mediacom: they dont have a local phone number - just the 1-800 that sends you to either Gulfport or Pensacola. Comcast? Yeah, they have a local number AND answer your call in less than 5 minutes - not that I had any issues with Comcast. I called them twice - once to establish service and once to disconnect when we moved. He walks in and the local super that I was sending the fax too attempted to give him attitude. Once she realized it was MY account, she said (quote)Oh, I got your fax, and mine didnt have paid on it, so we are getting with the sub-contractor who is going to research with the installers that came that day. (end quote) Zach says Well, what needs to be done, is someone needs to come reconnect our service because this mess is not our fault. With a roll of her eyes and big sigh, she directs one of the counter assistants to call so-and-so and reconnect our service. Of course, at this late time in the day, they were unable to contact anyone. The next day Zach went BACK to the local office around noon, and they said someone would be out between 1 and 5. Ok. We waited and waited. I went to class, came home, still not service. The next day Zach went to the local office AGAIN. They said, well, the computer shows that you have been reconnected. Uh no we have not. More interesting news: the receipt we were given at the time of installation was completely different from the work order in our file - that is right - the computer generated numbers were not the same. Apparently, she had been on the phone with some guy in Birmingham trying to figure it out. So, Zach came home, fiddled with a few things, then went back to the office. Told them nothing was working. The sub-contractor was on his way there, so Zach waited and the guy followed him back to our house. The techs HAD come to the house yesterday to reconnect, however, they hooked up the wrong connectors. Yep. Stellar employees. So they fixed it, except the internet wasnt working. I called AGAIN. Oh, its a low signal. Someone will be out tomorrow morning to fix it. Oh.My.God. I AM SO OVER THIS! This morning, the tech came out (super nice guy) and fixed it. So for now, all is well. We still havent heard anything about our installation fees that we paid, but I can guarantee, if its not resolved by the next bill, I am switching to Bellsouth and I refuse to repay that $132. I would rather spend $1000 on a lawyer suing the pants off those 2 installers for losing our money than repay them.

For those of you who actually made it through this entire saga, thanks for reading it, and remember DONT USE MEDIACOM.

Mediacom, des moines ok my cable was shut off today not because of nonpayment it was just late and the reason it was late is my dad died in june and after that I was hospitalized twice for a serious condition, mediacom did not care in fact I sent the payment in full to them they told me twice on the phone I didn't get it there in their time now mind you it was only a week late never been late before never got a late notice they were rude and uncaring of my situation, I thought people cared for other people I guess I was wrong oh by the way I am disabled. I have been a long term customer of theirs and still they did not care they said I was responsible for the mail service not them. It is a sad day when companies treat good customers like nothing. I will be looking for a new company, I just wanted someone to know how mediacom does business, thank you.