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McDonald's
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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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M
1:26 am EDT

McDonald's late order more than 3 hours now

I made an order at 4:11am and they said it will come in 90 minutes ... and now it is 7:15 am and the order doesn't came yet ... I called the customer service 3 times and every time they told me that they contact with the branch and the branch told them every time that the order is in his way to me ... but nothing till now came to me and I am really so upset and nervous from that behavior ... please help me in that case

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6:01 pm EDT
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McDonald's customer service

This isnt my first time to this branch, as an investor in Sofia i visited macdonalds branch in vitosha boulevard and the service sucks! The staff are impolite plus they were making fun of me maybe cuz am an arab! They also made me wait for more than 20 min to get my order which was totally messed up!i order 4 sauces they gave me 2! I order 2 apple pies they gave me one ...etc, then i started noticing the way staff welcoming europeans with a smile ! But Arabs had a different way they were frowning and very rude with them...i don't think is the policy in Mcdonalds! I already placed a complaint to ministry of tourism ...this is totally un accepted ...i wish i didnt go there those ppl made me hate this restaurant ! An action should be taken ASAP!

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james nawab
, PK
Sep 20, 2019 11:12 am EDT
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we have visited your branch in Pakistan, Johar town Lahore Branch code is 1270036. Food quality was bad.
see attached pic for your ref.
Name James Nawab
cell 092-[protected]
email rubeela@hotmail.com

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D
10:25 pm EDT

McDonald's waiting in pick up line over 10 minutes

I stopped at this McDonalds on Sunday, August 4 and placed a small order in the drive thru window. When I got around to the pick up window, the car ahead of me had a very large order and instead of having them move to the parking space for drive thru customers with orders that take awhile, I sat behind this car waiting for their order for 10 minutes. I had somewhere to be and was not happy with having to wait so long when they could have had that car pull into a waiting spot and serve others behind them. The line of cars waiting to pick up their orders was out of the parking lot.
Ridiculous.

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K
2:02 pm EDT

McDonald's drive thru order

I have lived close to this McDonalds for 17 plus years. Service at the drive thru can be hit or miss but this location is the least of the three evils that are the three McDonald's in this area that I frequent. Today was so exceptionally disappointing that I am compelled to leave feedback. My feedback is never malicious or with the heart of someone who wants someone to lose their job. I just want the McDonald's corporation and the franchisee to know that the mistakes made on orders is unacceptable. If I spend close to $20, I expect to have my order correct. I don't know if it's a communication problem or a process problem within the store or if it's carelessness on the part of staff, but I ordered three sandwiches, a large fry and a large Dr. Pepper. The quarter pounded was ordered without cheese and with lettuce, tomato and extra pickles and mustard. The Filet of fish was ordered without cheese.
When I got home, I had a filet of fish with no cheese and mayo along with a quarter pounder with extra cheese and a flat and watered down soda.
It shouldn't just be "the chance you take" ordering in the drive thru. We pay the same price as someone who parks, gets out of their car and goes into the restaurant. No excuse for my order being so wrong so consistently.

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K
10:51 am EDT

McDonald's the guest service head manager of the store

First off this restaurant is the worst mc Donald's I've ever been to. It's pathetic that they can never get any orders correct and the rude service is rediculous. Today however tops the list. That manager should be fired. It's unacceptable that he be so rude and such an [censored] to anyone. Someone should also really mention to him that wait times on their little clock are there to monitor their speed performance in the store. I'm sick of being told to go park in a spot so they can clear the time and pretend like they have already served the customer when they infact are now just able to take their sweet time [censored]ing around! Being asked to park when there is a line is understandable. Some orders take longer then others. When not a single other car is in drive through that is unacceptable. If they want to clear their times faster they should do their damn job better. I've been in fast food. Before little waiting parking spots were a thing. All good on the menu is able to be cooked in appropriate wait times. The timers are in fast food places for a reason! I will never go back to thisc Donalds ever again if this manager is not fired. And I will make a point to make as many reviews publicly as possible untill he is either fired or given an appropriate write up and forced to apologise as well as to stop using those parking spots as a way to pretend his employees and himself are doing their job correctly. Also he refused to refund my money. 16.21 I demand my refund as I received no food and the worst service I've ever received at any mc Donald's in my entire life. For him to speak to a pregnant woman ordering food for her children they way should be reason enough to fire him asap. His name is Brian. I made sure to verify that with his name tag. That's when he became even ruder then before.

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S
9:37 am EDT

McDonald's bad service

I waited 20m for someone to take my order although no customers were there. They cooked my meal like an afterthought because they were busy gossiping. Very unproffessional. Real disaster. I'm a Mc Donald custumor for 40 years, I can aspire you i wont go back to any Mc Donald in Turkey. Hygiene was disgusting by the way. They didnt have straws for the juice in the kids meal also. I'm American and I wasnt proud of our products! What a shame

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A
Ares4444
, US
Dec 20, 2020 3:58 pm EST

I just had an order delivered in İstanbul/Turkey ehen ı gave the order on phone ı highlighted payment will be by setcard (a method of payment in TR) and when delivery arrived delivery guy told us they dont have the pos! We dont have cash on us and we had hard time for payment.What a service?i expect of a brand a standart on the servlces they make unfortunately i am disappointed with mc, not a poor service.

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C
2:53 pm EDT

McDonald's 2 big mac meals and a double cheeseburger meal

The big mac boxes were dirty, the big mac burgers were all over the place, the double cheeseburger was all over the place and wrapped upside down. There wasonly one person working at 4:20 am in the morning. As soon as we got our order, the lights were turned off. Its supposed to be 24 hrs not when ever you want to run it. The person was clearly tired. My name is Chanthanome Sophaphone, my number is [protected]. I would like a phone call back as soon as possible. Sort your guys stuff out. You cant have one person running a 24 hr restaurant who is clearly tired and yawning while making my food! I want a refund because the food was disgusting. My partner was with me and is 6 months pregnant, there will be further contact if she is feeling sick in the next couple of days.

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1:52 pm EDT
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McDonald's jahaira rodriguez, manager

My granddaughter Destiny Rivera is a pt employee. She was approached by Ms. Rodriguez, Manager on July 25 regarding a fake $20 bill in the cash drawer Destiny was assigned to. Mind you, the drawer already had cash in it. Ms. Rodriguez approached her and another employee stating that they had to replace the $20 bill. Destiny informed her that she just got there and wasn't aware of the bill. Ms. Rodriguez blatantly and insistently asked my granddaughter to pay $10, for half the cost of this fake $20 bill. Destiny repeated to her that she did not place it there. Ms. Rodriguez insisted, and my granddaughter, out of fear of losing her very first job complied. The other employee refused as she also stated that it wasn't her fault. May I ask how Ms. Rodriguez was able to or allowed to make such an accusation, without proof, and force my granddaughter to pay her for something she didn't do. I believe that an investigation should've been conducted to hold the individual(s) responsible pay for this instead of Destiny. Several of the employees are neighbors in my residential neighborhood and inform me that Ms. Rodriguez is very condescending and unprofessional when speaking to the younger employees. This has taken a toll on my granddaughter. She suffers from migraines and Ms. Rodriguez has made them worse. I ask that this matter be looked into and I insist the $10 she took from Destiny and not the other employee be returned to her. I am prepared to file a complaint with the department of Consumer Affairs and take legal action for defamation of character and falsely accusing her for something that wasn't proven. My alternate email is [protected]@gmail.com. I look forward to hearing from someone in your office soon. Thank you kindly for your anticipated attention to this matter.

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M
8:40 am EDT

McDonald's everything

The Mcdonald's in Tazewell, Va is absolutely the worst in history. Breakfast is always cold and soaked with grease. Hash browns are cold, yet sopping with grease. Chicken biscuits have been fried so many times it's like eating a piece of leather. The employees have horrible attitudes and are all on drugs. They are constantly nodding out. I have gotten sick more than once here. It is the only Mcdonald's within 15 miles of my work, so it's convenient for breakfast, but after I got a sausage biscuit that had only been thawed, not cooked, I haven't been able to stomach going back. Please do not eat here. I have reported it to corporate several times, and so have many others in our town. There are countless Facebook posts complaining of this Mcdoanld's. A lady got a biscuit in her bag that an employee had eaten off of! No one does anything about it! Guess when someone gets salmonella, or worse, they'll do something...

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M
2:34 am EDT
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McDonald's drive through service; person rude; incorrect coffee received; rude manager - heidi

I went through Drive today at around 10am and ordered supposedly a café latte, extra shot w/soy milk & 2xraw sugars. When it was time to pay, she charged me $7.90 and I thought this was not right cos I have been constantly ordering my coffee thru this drive thru branch & was being normally charged $5.50.

Female repeated my order on which it was clearly a mistake - she took my order as
Caramel Latte instead of Café Latte. She then supposedly punched in the correct order & I paid $5.90. Mind you, staff member did not even apologise but it was fine, as long as I got the coffee I have been anticipating for.

Got my coffee & drove off, took a sip and threw up as the coffee was still the Caramel Latte plus they put 2x raw sugar which made it taste disgustingly extra super sweet.

Tried calling the branch all morning but could not get through.
Finally got through around 3pmish in the afternoon and spoke to Manager - HEIDI.
I have advised her of the mistake this morning and that I would be driving by tomorrow on my way to work to get my correct coffee. Heidi asked me if I still had the old coffee, I said no as I had dropped it on my way to work going up the stairs so I threw coffee already.

Heidi advised me that I cannot get a replacement coffee as I had to return the incorrect coffee to show them. I found this process ridiculous and how she explained this to me in a condescending manner as if I was begging for a free coffee and it was as if it was my fault that I could not provide proof of incorrect coffee when their staff was the one who made a mistake not once but twice.
Then to make matters worst, She even questioned my calling later in the afternoon instead of calling in the morning after it happened. I told her that I had to get to work & in between, I tried calling earlier but there was no answer.

Being the Manager of that branch, she did not even offer any APOLOGY whatsoever but instead, made me feel that I was in the wrong all along.
It is just a cup of coffee, so I am writing to you about this bad experience and complaining about this due to principle., and I feel as a customer, the manager should have just offered this as a sign of goodwill due to their mistake instead of giving me such a hard time and talking down on me.

I hope this feedback will be a way of just providing staff with further training on COMMON COURTESY & KINDNESS. Actually, these qualities should be innate in whatever workplace or environment.

thank you for reading my comp0laint;/feedback

from,
Maria Fajardo
mobile no. [protected]

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M
11:02 pm EDT
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McDonald's the cashier

The cashiers name was Destiny and her attitude was HORRIBLE!
I asked for a extra small sweet tea and I waited for over 15 minutes and when I told her what I was waiting for she pretended like she didn't hear me. So when I went to tell the manager what I was waiting for she yelled " I HEARD YOU AND IM MAKING IT NOW!". After making the drink she slammed it on the counter! So as I was walking out my company and I were furious and my company stated that she was so mad she was going to curse somebody out. Me nor my company Should have to feel that way. Please consider having a conversation with her about public relations and an employee with such an attitude are not good for any establishment.

Thank you

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M
2:57 pm EDT

McDonald's quarter pounder with cheese

I stopped going to McDonald's because of the poor quality of the hamburger product. I don't expect a fancy burger. But do expect it to be eatable. I gave the quarter pounder a chance again today. Half the burger was not completely cooked. I'm done. Not trying to get sick eating a raw burger. Fast food should not kill you. Quality should be improved and be important to you and your franchise owners. The burger today was poor quality but it is not an isolated experience. I'm just done

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1:53 am EDT
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McDonald's my order

I always run threw threw at mcdonalds on fridays, for my family. I ordered 2 quarter pounders with cheese no onion. 1 double cheese burger meal. And 2 happy meals. Boys. Not only when I get home the order is nothing nothing I ordered. The sandwich my son got it is happy meal was disgusting. Hair in the cheese. Ome soooooo grosssss. I called up to the mcdonalds and the manager was so rude to me. He hung up on me. This isnt right and its gross. I paid alot of money that day and got that [censored]. I ended up with 2 chicken sandwiches and a big mac. Which we never eat ever!

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M
2:03 pm EDT

McDonald's female manager who name is tawana

I work very hard and on my lunch break i offten go to McDonald's for lunch but 1 day when i was on line she had security kick me out because in her evil head i am a, drug addict see pass very poor judgement on me and called me a, crack head i had witness her manu times being rude to customers and i can honestly say that everyone know her to be disrespectful to almost everyone

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T
4:23 pm EDT

McDonald's drive thru customer service

July 22, 2017 at 1:56 pm Mer #627160 Store#7151

Like the car before me, I waited in drive thru lane #2 for about 7 minutes. After not getting any responses to my attempts to order, I decide to drive to the 1st window to order and pay. Hoping she would open the window to take my order and payment, I sat there for about 2 minutes watching the cashier standing through the glass window. Finally, I realize she won't have the decency to open the window to at least tell me to wait a minute she is busy, I decided to drive up to the next window. Soon as I get to the 2nd window, I look into the rearview side mirror and see that she is taking payments from the car that was in drive thru lane#1. At this point I am trying to stay calm and maintain composure, thinking it will be better at window 2. Window #2 is wide open but nobody is at the window. I sat there for another 2 minutes watching workers fill drinks, sweep, take inside orders and so on. When the gentleman finally came to the window, he acted surprised to find that only 1 lane of the drive thru is being utilized. He acted even more surprised that the girl at the first window didn't help me either. He walks away to find out what happened only to return a minute later without any explanation, he finally takes my order and tells me to park while he makes my food. When the food finally arrives, there is a dead roach in the cup holder. I am furious at this point and my patience has ran its course. Because I am with my children, I think its best that I do not go inside to try and rectify anything, as I know it will not go well. With the way I am feeling right now, this may be the best course of action right now. I had to wait awhile to type this so that I don't sound irrational in my complaint. At this point I do not know if this is the right course of action, news station, ...I don't know. I hope this gets fixed because I am regular customer and spend lots of money with McDonald's due to my busy lifestyle.

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Update by Tyanaz Politiks
Jul 22, 2019 4:50 pm EDT

I realize that in my frustration I did not take time to carefully edit. My fault. This complaint is from today 7/22/2019 and not 2017. I just dont know how to edit my complaint once posted. Thanks

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4:10 pm EDT
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McDonald's bad service and attitude

I am sitting here at the moment typing this (Saturday 20th 2019 @ 21:26). I got here and greeted the lady standing at the counter . She literally looked at me and walked away like I wasn't standing there. Then i also waited a good couple minutes to be served, the staff were doing their own thing and totally ignored anyone standing in the queue to place an order for a while. I did get my order however I can honestly say I will not be returning to this McDonalds, used to be a usual Friday stop for me. I am not writing this to gain anything however this attitude of staff will seriously hurt the business in the area. I would suggest looking at the footage from the cctv in store atleast 20 minutes prior to the time i mention above and see for yourself.

Kind Regards
Oory

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A
3:27 am EDT

McDonald's masalah selalu aircon rosak!!!

Disini saya ingin meluahkan rasa kurang baik kerana mcdonald's tan sri yaacob selalu sangat mengalami masalah aircon rosak, jadi kami sebagai pelangan selalu sangat menikmati makan kami dengan kurang selesa dengan keadaan yang panas, mohon pihak manager dan rgm ambil tindakkan dengan segera agar kami sebagai pelanggan akan lebih selesa untuk menikmati hidangan kami. saya rasa masalah ini dah terlalu lama tapi sampai kehari ini tiada perubahan yang saya lihat!

Sila ambil tindakan dengan segera!

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R
1:14 pm EDT

McDonald's food

This morning July 18, 2019 I ordered two bacon and egg muffins at the MacDonald's on Trunk road in Sault Ste Marie, Ontario. Both sandwiches were stale, crusty and cold. One had dirt on it, looked like it had been dropped on the floor and the other looked like it had been beaten up and ripped apart by a gorilla. By the time I noticed the defective sandwiches I was 20 miles down the road so I didn't return them. They weren't fit for human consumption so I fed them to the animals.

Have A Good Day!

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D
10:02 am EDT

McDonald's oatmeal

I ordered an oatmeal for breakfast. I did not open it until I got to work. It was less than half full of oatmeal and there was no fruit. Also the large drink cups are a joke. The ice melts before I get to work 15 minutes away then I just have a watered down drink that I have to throw away. Wasted money even if they are only $1. Bring back the styrofoam or do like Smoothie King and use the fake styrofoam.

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2:08 am EDT

McDonald's wrong meal

I purchase meals from MacDonald in verulam durban. I order the spicy chicken mcdelux meal only to get a beef burger meal I didn't check the meal as I order 5 different meals and I didn't expect for them to give me the wrong meal. plus I don't eat beef it against my religion it really disappointing as I thought this will be our supper but I had to end up cooking a meal because of one's mistake can't they make certain people get what they want and not give them the wrong meal.

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Update by claire naicker
Jul 16, 2019 2:13 am EDT

Also I order the fish burger meal which was also not nice the fish was not cook property and the double jalapeno burger had a funny smell.

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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