CB Fast Food Chains McDonald's

McDonald's review: Long wait in drive thru

Mary Duggan of US

Jan 26, 2026 8:51 pm EST

Featured review

I ordered the #9- 2 cheeseburgers, fry and dr. Pepper. It is 7:55 pm when I pay for my order and 19 degrees outside. My heat doesn’t work well in my car and I am sitting in this line for over 20 minutes. I finally make it to the window and sit for 15 minutes. By the time the girl comes to the window, she has the wrong order and I tell which order was mine and give her my receipt, which she doesn’t give back. She finally hands me my order and it is all cold and my drink barely has any ice in it. Which tells you how long that my order had been ready and sitting there getting cold and ice already melted in the cup. By the time I get my meal it is 8:22 pm. Did I mention how cold it is outside? For a meal that almost costs $10, this location needs better employees and better service. This is a small town that is growing everyday with newcomers. This doesn’t fly over well here and it needs to be addressed. I know many people in this town and local leaders. They definitely will hear about this.

Desired outcome: Better employees and better service.

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McDonald's Contacts

McDonald's phone numbers

+1 (800) 244-6227

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23%
Confidence score

United States

+1 (888) 424-4622

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Canada

+44 370 524 4622

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13%
Confidence score

United Kingdom

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4%
Confidence score

Australia

+64 800 539 4303

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New Zealand

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+45 33 266 000

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Denmark

+33 130 486 000

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France

+49 897 859 4413

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94%
Confidence score

Germany

+353 15 138 181

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Ireland

+31 205 642 666

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Netherlands

+47 81 556 000

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Norway

+351 214 405 300

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Portugal

+34 917 547 890

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Spain

+41 216 311 200

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14%
Confidence score

Switzerland

+90 444 6262

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Turkey

+86 400 920 0205

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China

+852 28 807 300

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Hong Kong

+91 112 460 4047

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7%
Confidence score

India

+63 28 635 490

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Philippines

+27 860 000 040

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South Africa

+66 26 964 900

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Thailand

+1 (312) 291-9224

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United States

8800 707 4499

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32%
Confidence score

Russia

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McDonald's emails

mcdonalds.customercare@us.mcd.com

100%
Confidence score: 100%

Support

McDonald's address

110 N Carpenter St., Chicago, Illinois, 60607, United States

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Jan 29, 2026
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