Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Fast Food Chains McDonald's Complaints #1102-1121
McDonald's

McDonald's review: Employee customer service

C
Author of the review
11:24 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

At the time of 3:50pm - 4:00pm on the date of April 9, 2021, I came to Mc Donald's at the location of 3321 St. Charles Avenue New Orleans, LA 70115 with the attention to purchase 3 sandwiches (1 original hot and spicy, and 2 cheeseburgers) for my children. After ordering my food over the intercom, I was told that it would be $4.29, and to pull up to the window. Once I pulled up to the first window, I reached into my purse, and gave what I had. That consisted of 14 quarters, and the rest in dimes and nickels. When I counted my money, I realized that I will be over and should get back some change (2 pennies). I reached out, and gave the young lady the money, and she tossed the money in the register without counting. She stated, "you could move on" rolling her eyes, and slamming the window shut. I stood there, and asked for my receipt, and change. The young lady stated, "you think you gave me over the amount, or something?" as she raised her voice, and had an attitude. I stated, "I know it maybe 1 or two pennies that is due to me, but it is still my money, and I would like the receipt." I asked if she knew how much I gave her? She replied by rolling her eyes, and saying, "no!" I proceeded in asking for a full refund. She stated "are you serious?" You want a full refund with all that change you gave me? or you serious?" I said, "yes". She stormed off to the front, and came back with another young lady. The second lady asked me "what's the problem?" I told her that, "I would like a refund, because I didn't appreciate the young lady disrespecting me with her attitude. I don't want to do business here anymore." The second young lady asked me "where is your receipt?" I mentioned to her that she never gave me one. The second young lady asked me if it was 2 pennies over or something? I stated, "I think so". The second young lady gave me a receipt, and two pennies, but I demanded all my money. She called a manager over, and the manager asked what's the problem? I simply stated that, I would like a refund, because she didn't want to give me my receipt, and money that was due to me, and she had an attitude. The manager asked the lady at the register, "how much did she give you?" the young lady at the register said, "I don't know, ask her". The manager asked me how much I gave her? I told her "I couldn't remember if it was one or two cents over than the price asked". She asked for the receipt back, and was proceeding to give me my money back. I herd a young lady in the background saying, "don't give her our dollars, because she gave us change!" The manager who was about to give me my money with dollars, said back, "oh, she gave you change (as she rolled her eyes, and smacked her lips)?" The manager told the young lady at the register to give me change back. The young lady gave a few quarters, some nickels, and some dimes, however she gave me a lot of pennies that I couldn't possibly hold in one hand. Her other co-worker was laughing in the background. The lady at the register gave me the change quickly, and was dropping the money on the ground on purpose, making sure I have to pick it off the ground. She then slammed the door in my face. I picked up the change, and was trying to count the money. Another customer stepped out of the car behind me, and asked what's the problem? I told him that I'm just trying to count my money to make sure that I have it, because the lady dropped my on the floor, being disrespectful to me. The guy said "ok" and went back into his car, and I proceeded in counting my money again. The manager came back to the window and asked me, "can you push up, because there are customers behind you. I mentioned that, "I was just trying to make sure she gave me all my money because she dropped it on the floor on purpose." The manager stated, "can you just push up (with an attitude tone), because I don't care if you have to count it, you can count it up there, and go around, and come back up here if you find that it's not correct." I said, "ok" and I just left because I was extremely aggravated.

Desired outcome: Hire people that treat customers with respect, and as a human being.

More
Send message
Copy link
Report
0 comments
Add a comment

More McDonald's reviews & complaints

McDonald's - I got a food poisoning eating their food 160
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
McDonald's - Completely wrong order, had to return twice 64
McDonald's - Made my 15 year old daughter afraid of work 129
McDonald's - Why are your ordering diet coke? 100
McDonald's - refund policy 5
McDonald's - Manager and employees
McDonald's - Drive threw order taker and over function of facilitie.
McDonald's - the whole experience today 3
McDonald's - smoke house burger, waiting time and service
McDonald's - Poor management wrong order
View all McDonald's reviews and complaints

  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
    Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 8 8 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number
    23%
    Confidence score
    United States
    +1 (888) 424-4622
    Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number
    Canada
    +44 370 524 4622
    Click up if you have successfully reached McDonald's by calling +44 370 524 4622 phone number 13 13 users reported that they have successfully reached McDonald's by calling +44 370 524 4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +44 370 524 4622 phone number 10 10 users reported that they have UNsuccessfully reached McDonald's by calling +44 370 524 4622 phone number
    13%
    Confidence score
    United Kingdom
    +61 298 757 100
    Click up if you have successfully reached McDonald's by calling +61 298 757 100 phone number 13 13 users reported that they have successfully reached McDonald's by calling +61 298 757 100 phone number Click down if you have unsuccessfully reached McDonald's by calling +61 298 757 100 phone number 12 12 users reported that they have UNsuccessfully reached McDonald's by calling +61 298 757 100 phone number
    4%
    Confidence score
    Australia
    +64 800 539 4303
    Click up if you have successfully reached McDonald's by calling +64 800 539 4303 phone number 2 2 users reported that they have successfully reached McDonald's by calling +64 800 539 4303 phone number Click down if you have unsuccessfully reached McDonald's by calling +64 800 539 4303 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +64 800 539 4303 phone number
    New Zealand
    +43 810 001 212
    Click up if you have successfully reached McDonald's by calling +43 810 001 212 phone number 5 5 users reported that they have successfully reached McDonald's by calling +43 810 001 212 phone number Click down if you have unsuccessfully reached McDonald's by calling +43 810 001 212 phone number 6 6 users reported that they have UNsuccessfully reached McDonald's by calling +43 810 001 212 phone number
    Austria
    +45 33 266 000
    Click up if you have successfully reached McDonald's by calling +45 33 266 000 phone number 2 2 users reported that they have successfully reached McDonald's by calling +45 33 266 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +45 33 266 000 phone number 8 8 users reported that they have UNsuccessfully reached McDonald's by calling +45 33 266 000 phone number
    Denmark
    +33 130 486 000
    Click up if you have successfully reached McDonald's by calling +33 130 486 000 phone number 5 5 users reported that they have successfully reached McDonald's by calling +33 130 486 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +33 130 486 000 phone number 10 10 users reported that they have UNsuccessfully reached McDonald's by calling +33 130 486 000 phone number
    France
    +49 897 859 4413
    Click up if you have successfully reached McDonald's by calling +49 897 859 4413 phone number 156 156 users reported that they have successfully reached McDonald's by calling +49 897 859 4413 phone number Click down if you have unsuccessfully reached McDonald's by calling +49 897 859 4413 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +49 897 859 4413 phone number
    94%
    Confidence score
    Germany
    +353 15 138 181
    Click up if you have successfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have successfully reached McDonald's by calling +353 15 138 181 phone number Click down if you have unsuccessfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +353 15 138 181 phone number
    Ireland
    +31 205 642 666
    Click up if you have successfully reached McDonald's by calling +31 205 642 666 phone number 0 0 users reported that they have successfully reached McDonald's by calling +31 205 642 666 phone number Click down if you have unsuccessfully reached McDonald's by calling +31 205 642 666 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +31 205 642 666 phone number
    Netherlands
    +47 81 556 000
    Click up if you have successfully reached McDonald's by calling +47 81 556 000 phone number 1 1 users reported that they have successfully reached McDonald's by calling +47 81 556 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +47 81 556 000 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +47 81 556 000 phone number
    Norway
    +351 214 405 300
    Click up if you have successfully reached McDonald's by calling +351 214 405 300 phone number 1 1 users reported that they have successfully reached McDonald's by calling +351 214 405 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +351 214 405 300 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +351 214 405 300 phone number
    Portugal
    +34 917 547 890
    Click up if you have successfully reached McDonald's by calling +34 917 547 890 phone number 1 1 users reported that they have successfully reached McDonald's by calling +34 917 547 890 phone number Click down if you have unsuccessfully reached McDonald's by calling +34 917 547 890 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +34 917 547 890 phone number
    Spain
    +41 216 311 200
    Click up if you have successfully reached McDonald's by calling +41 216 311 200 phone number 4 4 users reported that they have successfully reached McDonald's by calling +41 216 311 200 phone number Click down if you have unsuccessfully reached McDonald's by calling +41 216 311 200 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +41 216 311 200 phone number
    14%
    Confidence score
    Switzerland
    +90 444 6262
    Click up if you have successfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have successfully reached McDonald's by calling +90 444 6262 phone number Click down if you have unsuccessfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +90 444 6262 phone number
    Turkey
    +86 400 920 0205
    Click up if you have successfully reached McDonald's by calling +86 400 920 0205 phone number 2 2 users reported that they have successfully reached McDonald's by calling +86 400 920 0205 phone number Click down if you have unsuccessfully reached McDonald's by calling +86 400 920 0205 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +86 400 920 0205 phone number
    China
    +852 28 807 300
    Click up if you have successfully reached McDonald's by calling +852 28 807 300 phone number 3 3 users reported that they have successfully reached McDonald's by calling +852 28 807 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +852 28 807 300 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +852 28 807 300 phone number
    Hong Kong
    +91 112 460 4047
    Click up if you have successfully reached McDonald's by calling +91 112 460 4047 phone number 8 8 users reported that they have successfully reached McDonald's by calling +91 112 460 4047 phone number Click down if you have unsuccessfully reached McDonald's by calling +91 112 460 4047 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +91 112 460 4047 phone number
    7%
    Confidence score
    India
    +63 28 635 490
    Click up if you have successfully reached McDonald's by calling +63 28 635 490 phone number 2 2 users reported that they have successfully reached McDonald's by calling +63 28 635 490 phone number Click down if you have unsuccessfully reached McDonald's by calling +63 28 635 490 phone number 15 15 users reported that they have UNsuccessfully reached McDonald's by calling +63 28 635 490 phone number
    Philippines
    +27 860 000 040
    Click up if you have successfully reached McDonald's by calling +27 860 000 040 phone number 4 4 users reported that they have successfully reached McDonald's by calling +27 860 000 040 phone number Click down if you have unsuccessfully reached McDonald's by calling +27 860 000 040 phone number 40 40 users reported that they have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone number
    South Africa
    +66 26 964 900
    Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click down if you have unsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone number
    Thailand
    +1 (312) 291-9224
    Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number
    United States
    8800 707 4499
    Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number
    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 10, 2026
  7. View all McDonald's contacts
McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category
#01 McDonald's McDonald's #02 Domino's Pizza Domino's Pizza #03 Taco Bell Taco Bell #04 Subway Subway #05 Papa John's Papa John's

Most discussed McDonald's complaints

Workers couldn't understand english
6
(opinions to this review)
 no one pays attention to you when we come in no hello no walk to see if we need any.
1
(opinions to this review)
 Over $5 caramel frap had invisible hole in cup that ruined my silk blouse & made a proper mess in my car
1
(opinions to this review)
 McDonald’s is false advertising in there app
1
(opinions to this review)
 Service and managements lack of respect
1
(opinions to this review)
McDonald's Alternatives
Little Caesar Enterprises / LittleCaesars.com 25 reviews Taco Bell 2487 reviews Subway 1114 reviews Papa John's 224 reviews Panera Bread 1525 reviews