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2.7 1061 Reviews

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ComplaintsBoard
G
3:42 pm EDT

Maytag top loader washer 4.7 cu.ft. mod # MVW6230HW ser # CX1670965

the washer does not properly agitate or fill with water and clothes are dirty and smelly this is not the washer for me or my family . this washer is like a dry cleaner, where you take your un washables . ifI were a family of 2 and only wore polyester or silk fabric close to those , maybe it would work for me. I am a cotton girl and would not be seen in polyester ,so what can you do for me that a tech from maytag could not do .? it is the worst machine ever released to the public and that`s a fact .I would like to have my hard earned money returned ,and you can have your lemon back !

Desired outcome: I want my money back , and compensated for my clothes that the washer ruined

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Mr. Helpful
Los Angeles, US
Mar 20, 2022 10:20 am EDT

Hi Gayle.

The distribution channel is established to allow the consumer to purchase locally and have assistance if problems occur. Whereas you've likely purchased from such a retailer, contact them to help with any exchange or refund they may offer.

ComplaintsBoard
J
9:34 am EDT

Maytag Maytag Washer

I have a Maytag Washer purchased a year ago...My whole family only purchases Maytag Washer/Dryers...but, this one I'm not happy with. This is my first "no agitator" washer and I definitely don't think it cleans the clothes properly. My dark clothes come out with "white residue" that is very hard to get off.. I don't think I should have to purchase another product to clean a product that is suppose to clean in the first place. I use HE dertergent, but still have white on the darks. I've cleaned the dispenser tray, still "white residue". I've just about given up...Any suggestions? The salesman at Lowe's strongly recommended this model, as I wanted an agitator machine. I thought Maytag proprobably came out with newer, smarter technology that improved the washers, but this is definitely a step backwards.

Desired outcome: Please help so that my washing machine works!!!

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Gayle Phelps
, US
Mar 19, 2022 2:27 pm EDT

Ifeel your problem janet . i have all those same issues with my maytagMVW6230HW . no agitater is only one of the problems. i think if they went back in time when washers actually did what there supposed to we would have a lot more happy women in this world .. it must have been a man who engineered this machine because if a woman did , It would WORK

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Mr. Helpful
Los Angeles, US
Mar 18, 2022 12:29 pm EDT

Hi Ms Scholl.

I think I may be able to help.

Top loading washers today work, for the most part, completely different from those of yesteryear. They use considerably less water —about a fourth of what the older traditional models use. Instead of bathing the laundry in a vat of, what is to become, dirty water, the H.E. standards shower the laundry. This standard exists regardless of the existence of a central agitator.

Now as to the issue you seemed concerned about, I'd suggest it's potentially unused detergent. It's not uncommon, whereas these newer models have a much larger wash tubs, for consumers to dump a considerable amount of detergent for use in the wash load. At the least, they maintain the full cup ratio that the older washers used. You only need to use a third of a cup, at the most, for these new washers; the reason is based upon less water usage. With less water, you use less detergent and the detergent actually becomes more concentrated.

Hopefully this helps. Please let us know if it doesn't or you have any further concerns.

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Gayle Phelps
, US
Mar 19, 2022 2:38 pm EDT

mrs scholl don`t let mr help pull your leg . less water more smelly clothes and it does not put enough water to disolve the soap they want us to believe we are saving water but the fact is we rinse them again and agin until we feel they are clean so whos saving water not us and we walking arround smelly like every oder in our laundry hamper .before the rinse water drained i lift the clothes and the water was just as filthy as the wash water i said thats what i have been throwing into the dryer o.m.g. if they keep selling these washers you`ll be able to smell the U.S.A. all the way to japan . thats what our regulations leader wants the U.S.A. to smell and walk arround in dirty clothes !? i am sorry the sold you a lemon they got me too !

ComplaintsBoard
T
10:13 pm EDT

Maytag stove

robin leyden 3046 new williamsburg drive schenectady new york 12303 i am sending model #mer8700ds1 serial number#r61853918 e-mail [protected]@aol.com i bought this in 2014,it should still be under warranty.the element caught unfire.this was a very dangerous situation for my family.stoves should not catch unfire.i am sending pictures of the area with hole that caught unfire along with heating element.i would like a new stove,or the amount we paid for the element.thank you

Desired outcome: replace stove would be great but i know you would never do that.

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Mr. Helpful
Los Angeles, US
Mar 18, 2022 12:37 pm EDT

Hi Mr Jones.

Appreciated hearing from you.

That particular model is sold with a one year, limited warranty. However many retailers offer additional service programs which covers a purchase longer. Before doing anything with your range, contact the retailer you purchased the item through. They'll be able to guide you on the best way of getting it serviced.

ComplaintsBoard
F
3:47 pm EDT

Maytag Maytag Dishwasher

We purchased and had our contractor install a new Maytag Dishwasher, MD4949SKZ. When I ran the dishwasher, I later heard water running in our basement where we just had new carpet installed. The contractor pulled out the dishwasher and it had a gaping hole where water was spewing out. We returned the washer to Menards and received another one. Our new carpet that was only a few weeks old is stained. The water also went over our electric box that could have caused very extensive damage.

Desired outcome: Please contact me to resolve the carpet that has been ruined.

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Mr. Helpful
Los Angeles, US
Mar 17, 2022 8:17 pm EDT

Hi Ms Martindale.

Appreciate you supplying these photos.

This dishwasher doesn't have minor damage; it's extensively dented, causing the leak. Installing the dishwasher, within this condition, is unfortunately where the fault lies.

Were you aware of such damage prior to its installation? Was it something that the contractor took upon his or herself to install?

ComplaintsBoard
D
5:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Maytag Maytag commercial technology top load washer

Clothes ( sheets jeans etc) come out twisted Bought 8/9 months ago. Not happy with this machine

Desired outcome: Untwisted clothes

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4:00 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maytag - Washer

Maytag Model #MVW7230HW0 Please help me replace this washer. It's ruining all of my clothes! We purchased the washer in November 2021 and had it replaced with another in the month that we purchased it but it has the same issue so there is obviously nothing mechanically wrong with the washer so sending a repairman and replacing parts will not fix it. The...

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12:52 am EDT
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Maytag Maytag washing machine without the agitator

We bought this washing machine approximately 3 years ago. I’d love to know who the genius is who thought that taking the agitator out would be a good idea? When we were looking, there wasn’t a larger machine that came with it. Initially, you might think it’s a good thing like we did. That is, until you try to wash 1 Queen bottom sheet and one baby’s blanket and the machine sounds like it’s coming through the wall. And I’ve even put it on the bulky or extra large cycle along with Max Fill and fast spin. It’s completely unacceptable that I have to restart it, and put it on drain and spin TWICE to get it into the dryer literally for two small non- bulky items! For us, this was a big investment. But if I have the opportunity to buy another machine, it will definitely not be a Maytag. This brand being reliable is a thing of the past.

Desired outcome: I’d love a washing machine that actually works

Read full review of Maytag and 4 comments
Update by JMallon
Mar 23, 2022 12:02 am EDT

This is what caused the washer to behave as though I had a down blanket in it tonight. This is also the reason that they should never have taken the agitator out. 1 bottom sheet and a pair of sneakers 🤦🏻‍♀️

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Gayle Phelps
, US
Mar 19, 2022 2:48 pm EDT

wow! mr. mallon i have th same problem , so do other people , the count is adding up . once you get tired of fighting the washer you say to yourself i wonder if anyone else has this problem i looked on internet and sure enough there are more out there in the same sitsuation maytag will pass the buck to where you purchased the machine then they`ll say" maytags" problem and of course its to late you had it over a year trying to figure it out . they are not going to give us our money back ,,,,exchange... i don`t know ..maybe if you are lucky

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Mr. Helpful
Los Angeles, US
Mar 15, 2022 7:52 am EDT

Hi Mr or Mrs Mallon.

Many years ago, the United States passed certain regulations that required washing machines to become high efficient. What did this mean? It means that all washers were required to use less water. The design pointed the United States laundry market to a front loading design.

Top loading washers, at the time, would fill the tub with water and wash garments by submerging them entirely. Not only did this process use more energy, it meant that the laundry would set in a vat of dirty water.

The front loading design uses approximately a fourth less water. It places less water within the tub meaning the detergent is less diluted. The water and detergent solution then tumbles with the contents, allowing the solution to move through the garments and clean the contents without the laundry settling in this disgusting amount of filth.

In order to stimulate this same ability in a to loading design a new form of washer needed to be designed. Because tumbling the wash couldn't be accomplished in a top loading design, the washer would pump the water up and over the contents, thus simulating a front loading design.

As to your actual issue; it sounds as if you may not be balancing the load. When you load the washer, place the load in such a way to even out the weight around the sides of the tub. That should easily resolve your problem.

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Author of the review
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JMallon
Mount Holly, US
Mar 15, 2022 10:40 am EDT
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I do appreciate your comment. It's a funny thing, this so-called "efficiency". Any time the government gets involved, you can be sure that the end result is never good. As for evenly distributing the load, you might not have notice exactly what I said that I put into the washing machine. One Queen sized bottom sheet and a baby blanket. Knowing how lousy this machine is, I put everything on the largest cycle possible with a fast spin. And I only did it that way because you couldn't run it on a normal cycle which you should be able to do. It couldn't even manage to run the cycle without taking a plop. As for efficiency, that's a big farce. So instead of using the amount of water that it used to, you use a smaller amount but the machine runs for 3 times the amount of time that it used to. I remember buying a front loader a long time ago and the sales pitch was that I'd save lots of money on my water bill. Well, I never saved a penny, but my electric bill was higher since the machine ran for an hour instead of 20 minutes, lol. Without an agitator, the clothes won't stay distributed because there's nothing to keep them from bunching up. I've been doing wash for 40 years so I'm familiar with how to do it. A badly designed product can't be fixed unfortunately.

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Gayle Phelps
, US
Mar 19, 2022 2:52 pm EDT
Replying to comment of JMallon

all of what you said is so true mr mallon the government ruins all of us you think maytag would go to gov. regulations and try to get them to change , for the better not for worse maybe if maytag get enough angry people`s prooff they can save their reputation as maytag. !

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Gayle Phelps
, US
Mar 19, 2022 3:20 pm EDT

mr helpful is not working your machine you are right you can`t wash anything more than 3 towels and thats that. i have those same problems so does many others

ComplaintsBoard
G
8:43 pm EDT

Maytag Top loader washer 4.7 cu.ft.

It does not work like it says in the owner's manual it's a lemon and that all there is to it cant was blankets, he'll can't even wash jeans. Maytag should be a shamed of themselves selling [censored] to Americans I am very disappointed in them, I'll tell everyone "don't buy Maytag" with internet it will go far I've already put in a complaint I guess they don't care, so we will see

Desired outcome: i want my money back !!!

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Mr. Helpful
Los Angeles, US
Mar 15, 2022 8:01 am EDT

Hi Ms Phelps.

Maytag is still considered one of the very best and top selling washing machines within the country. Many people use and enjoy their Maytag branded equipment daily. If you provide more details I may be able to assist.

If you'd like to return or exchange your unit, you should contact the retailer you purchased it through. It's the retailer that is in the position to assist in such a manner.

Hopefully this helps.

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Author of the review
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Gayle Phelps
, US
Mar 17, 2022 4:35 pm EDT

what more details could you want ? a cam recorder , i can do that to , show how maytag is a lemon and more and more people are speaking up about the bad business between you maytag and the stores selling them for you , home depot where i got mine and maytag, passing blame back and forth round and round lemons here buy yours while they last 800.00 to 900.00 dollars real deal here folks

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Mr. Helpful
Los Angeles, US
Mar 17, 2022 7:53 pm EDT

It's good to hear from you again Gale. It's unfortunate that you've chosen to not accept any of the help offered.

I'm sure you are normally a very nice person. I realize you have an issue with your unit that you've determined (1) is not doing what you've expected in a way you've expected (2) having any other washer will do as you expect in a way you expect (3) the only thing that, in your words, "make you feel better is lashing out to the world."

You've made it clear in multiple posts that the washer is producing "NO water," then you've suggested that is not correct and you do get water but not what you feel is enough. So I've asked for you to be more precise with me so I can assist a little better. Also, it would be helpful to know what it is you were using before so I have a frame of reference to what your expectations may have been.

If you're washer really isn't producing Any water, it's something to do with your water intake and your water valves need inspecting.

ComplaintsBoard
P
9:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Maytag Washing Machine Model MVWC565FW1

We purchased this machine in November 2019. The machine became useless in Dec 202. It started to leave the clothes soaked with water. We had to take all clothes out of it and ring the water out of it manually. then when we started to redo the spin cycle the machine started to uncontrollably vibrate and pulled itself out of place. We ensure that the legs were balanced according to the manual. It only got worse. We secure it to the floor with ankers and placed straps to at least get some clothes washed. It ripped itself out of the wall. torn out 20 inches of sheet rock off the wall. at this point, we called a technician who stated that he has seen this problem often. Charged $ 98.00 to look at it. He told us that to fix it will cost more than what we paid for the machine. None of these issues are covered by the guarantee. The guarantee covers the motor & the basket. Those 2 things ever go bad on any machine. We paid $ 749.00 plus tax for the machine. We hoped it will last at least 5 to 7 years. However, the poor quality after such a big expense is really disheartening. We never over loaded, we used it once a day. In over 50 years of using washing machines this is the worst machine I ever came across . Poorest quality. This machine should be entered in the worst product in regards to quality and performance ever made by MAYTAG.

Desired outcome: We used the machine therefore a full refund will not be fair. However, at least half of the total purchased price will be adequate and fair.

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Gayle Phelps
, US
Mar 19, 2022 2:58 pm EDT

Wow mr pierre this is the worst machine ever and i do mean ever and it will get worse the performance is the making of what maytag wants Americans to have WHO`S side are they on anyway ?

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Mr. Helpful
Los Angeles, US
Mar 12, 2022 10:45 pm EST

Hi Mr Richard.

I sorry to hear of your frustrations. The date you typed was incorrectly entered but the underlying disappointment still came through.

Maytag is a leader of laundry products. Unfortunately, even the very best products can break. The warranty that comes with this unit is all parts and labor, limited for the first year. Maytag also guarantees the motor and wash basket for a full ten years.

Because Maytag sells their product through retailers, it is the retailer that is in the position to exchange or refund your purchase. Many of these same retailers offer additional service protection that will replace the unit under these same circumstances. Please take a moment to check with them. You may be surprised by what they can do for you.

ComplaintsBoard
G
8:34 pm EST

Maytag Maytag top loader washing machine

my boyfriend of 30 years bought me a maytag top loader 4.7cu.ft. washing machine with extra power button and deep fill option on 4-26-20 spent $865.83 was to be delivered on 4-30-20 . he is a big man and he is a roofer & if you have ever tore off a roof after 40 to 50 years you know the dirt is the blackest dirt you could imagine. he picked out a maytag model # mvw6230hw, serial # cx1670965 because it was so big 4.7 cu. ft. he came home from work and surprised me with a brand new washer. so at first i watched the washer to see if i was setting the settings correctly i kept setting the water level on high but hardly any water so i let it run its cycle . next few days i watched it wash because my clothes were coming out tie dyed the washer was grinding the soap and the dirt into my clothes cause no water they smelled worse when i washed them the mix of dirt soap and little water we called maytag on a friday 4-30-21 they sent a tech he came on 5-13-21 between hrs of 8 am to 4 pm he checked and said nothing was wrong, theres not a thing he could do and i could only wash 3 pairs of pants or 3 towels at a time my whites are brown my colors are spotted from tide with bleach grinding into the clothes i cant wash my dogs blankets its been a nightmare , i cry everytime i do laundry is there some way to resolve this refund or trade for a washer that fills up and agitates . i am at my witts end , please help ! can you please give me an answer one way or the other, i need some peace of mind , laundry days are a nightmare. thank you for hearing me

Desired outcome: i would like a refund or a washer that fits our life style if possible . i have all the paper work for this maytag my boyfriend who purchased the maytag has all papers on it.

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Mr. Helpful
Los Angeles, US
Mar 12, 2022 11:33 pm EST

Hi Ms. Phelps.

There's no question that your boyfriend is providing enough dirt to test the very best washer.

One large advantage of not using a full tub of water is the advantage of not allowing the laundry to set in, what is sure to become, terribly dirty water. High efficient washers cycle the water through the laundry allowing better cleaning. Some models allow for steam. In these cycles, water is able to better permeate the fabric and remove even the most stubborn dirt.

Maytag provides products to retailers that then sells the product to end consumers. Utilizing this distribution channel, you would want to contact the retailer your boyfriend purchased the unit through. They are the ones that would be in the position to possibly exchange the unit.

Hopefully this points you on the right direction.

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Gayle Phelps
, US
Mar 14, 2022 6:03 pm EDT

you want small letters no caps , here we go you don`t know what your talking about these clothes get washed with no water no steam no nothing all it does is dribbles some and laundry soap tie dyes your clothes cause all it does is grinds into you can here it and home depot where he bought it says its maytags problem not ours , so what do you have to say now any more bright ideas. and since they won`t answer me , i posted it and ill keep posting they are selling the public Trash and public needs to know before they go shop. tell the truth

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Mr. Helpful
Los Angeles, US
Mar 15, 2022 1:24 am EDT

Hello again Ms. Phelps.

I'm glad to assist any way I can.

Many years ago, the United States passed certain regulations that required washing machines to become high efficient. What did this mean? It means that all washers were required to use less water. The design pointed the United States laundry market to a front loading design.

Top loading washers, at the time, would fill the tub with water and wash garments by submerging them entirely. Not only did this process use more energy, it meant that the laundry would set in a vat of dirty water.

The front loading design uses approximately a fourth less water. It places less water within the tub meaning the detergent is less diluted. The water and detergent solution then tumbles with the contents, allowing the solution to move through the garments and clean the contents without the laundry settling in this disgusting amount of filth.

In order to stimulate this same ability in a to loading design a new form of washer needed to be designed. Because tumbling the wash couldn't be accomplished in a top loading design, the washer would pump the water up and over the contents, thus simulating a front loading design.

Now to your issue. You are correct in suggesting that laundry cannot be washer without ANY water. Cleaning does take place but only with LESS water. Whereas you are suggesting there is NO water. This suggests the source of water may be compromised. Check to turn both the cold and hot water valves to a full on position. This will hopefully solve your current problem.

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Gayle Phelps
, US
Mar 15, 2022 7:10 pm EDT

there is nothing wrong with my water valves it just does not put enough water in that 4.7 cu.ft. tub maybe if i was a family of 2 with nothing but polyester maybe it would work " maybe " i hate this washer and i will keep making coments to any one shopping for one i use to have clean white clothes now all the are is smelly and i can`t put up with this so the only way i will feel better is by lashing out to the world cause apparently maytag is not going to do anything for me and this 900.00 dollar machine . since i`m asking and you decline to help i will go to b.b.b. they will help maytag has ruin my life . thats that thanks for nothing

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Mr. Helpful
Los Angeles, US
Mar 15, 2022 8:50 pm EDT

Hi Ms. Phelps.

Without question, I'm concerned for your well-being. Nothing man-made should be responsible for "ruining your life.". Your mindset, right now, is not what it should be. You've predetermined your own outcome.

If you'll sincerely let me try, I'd like to help you get a little insight which will hopefully lead to a better conclusion.

First, you're starting the unit doesn't put "ENOUGH" water into the tub; before you stated, ".. get washed with NO water." If you want to receive help, I need you to be precise. If there is No water, there's a problem with the water intake.

In addition, tell me what you had prior to this unit. Again, please be precise. A brand and model would help, but also knowing it's age and description.

If you want to, "keep lashing out at the world," no one is going to stop you but it isn't going to get you where you really want to be. If you're willing to work with us, I'd like to sincerely help.

ComplaintsBoard
B
3:32 pm EST

Maytag Maytag MVW7232HWO Washing Machine

I purchased this machine 8-29-20 and has been a problem ever since, cannot wash bulky loads such as comforter, if you do it bangs hard and shows a message to reorganize and start again. Had tech come out and look at machine and nothing was wrong. Now this time a comforter was being washed and banged so hard the top lid sensor that detects it is closed broke out and had to duct tape it in place to wash cloths, trying to get a tech for the extended warranty to come check out but called and had to reseudule till 3/21/22. Very dissappointed in this Maytag washer. Will never purchase another Maytag. Had a LG for 10 years with no problems.

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Gayle Phelps
, US
Mar 19, 2022 3:01 pm EDT

L.G. Whirlpool G.E. anything but a maytag even a samsung would be better than a maytag

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Gayle Phelps
, US
Mar 14, 2022 8:26 pm EDT

a technician will answer you now ...right he just does what he`s told . he can`t solve anything . like i said i had one come out too did no good maytags a flake

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Mr. Helpful
Los Angeles, US
Mar 15, 2022 12:21 pm EDT

Hi Ms Phelps.

I've seen your name come up before and thought I'd try and assist.

My real concern is if you really want help. Maytag washers receive numerous five star reviews from a multitude of consumers, therefore there must be a reason you're having such a difficult time with yours. By no means am I belittling your difficulties only to suggest there is something to a self-fulfilling prophecy.

Please let us know if we can assist.

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Gayle Phelps
, US
Mar 19, 2022 3:05 pm EDT

There is no sel-fulfilling prophecy Here just a Maytag that does not work like it should .! am not the only one who says so , so don`t be little my problems

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Mr. Helpful
Los Angeles, US
Mar 11, 2022 10:51 pm EST

Hi Mr Lassmann.

Absolutely sorry to hear of your frustration. The washer you own is considered, by many, the best washer money can buy. When cleaning something like a bulky comforter, you need to balance out the weight—not the specific size.

Hopefully that clarifies your confusion.

ComplaintsBoard
J
8:54 am EST

Maytag Washer

I have had a broken maytag washer. The experioence I have had with maytag is a joke. I wish the ceo of maytag had to pleasure to call and try to resolve anything with maytag. Since july my maytag washer has been broken. You have sent out 3 different people to fix. Still broken washer. You then told me since the company did not notify you they needed a part I get to wait another 10 days to see... I repeat see... If you can find the part. We are almost another month past that and still a broken washer... For the love of god I would love to use my new washer... But no maytag will not allow me to use a new washer,

Desired outcome: I would like a new washer ASAP. I would also like to reimburesed for my time and troubles. Along with the $50 a month I am spending on the laundry mat and another $150 a month for the time I have to go to the laundry mat.

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Mr. Helpful
Los Angeles, US
Mar 08, 2022 10:18 pm EST

Hi Mr Haney.

I'm so sorry to hear of your frustration. This is not the experience anyone would expect from a Whirlpool family product.

You're suggesting this product is new; of so, please contact the retailer you purchased the unit through. Maytag could potentially issue return authorization so the dealer can swap out the unit.

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Gayle Phelps
, US
Mar 14, 2022 8:28 pm EDT

they wont be helpful

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11:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Maytag Washing machine MVWB765FWD

Bought a beautiful matching set of thie washer along with matching dryer about 3-4 years ago. We were expecting to have them a long time. Well---just this week, there was some water under the washer and it was smoking. The serviceman came out and for $95 he told us the fill valve was cracked and the water leaked out on onto the board---needing a $750 repair--may as well purchase another machine. I was appalled! We've been married 40 + years and only had 2 washing machines. So when we go to buy what we thought was the best, it lasts 3-4 years! I don''t know what you all can do, but this is totally ridiculous! Please advise us as to what you all will do. I hear this fill valve is a problem for you all, and you should fix my machine or get us a new one! If we get another one like it, will this fill valve be a problem again? Have you all changed fill valve suppliers? I really look forward to hearing from you all in a timely manner!

Desired outcome: I would like to be compensated for this repair or a new washer furnished!

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Mr. Helpful
Los Angeles, US
Mar 04, 2022 11:45 pm EST

Hi Mr. Spiegel.

That particular model is very well designed. It provides a decent tub size with great features. There is absolutely no reason to be concerned of ongoing valve damage.

Unfortunately any appliance can have issues. Check with the retailer you purchased the washer through. Many offer additional warranty coverage that will pay for the service or replacement of the entire unit.

Please let us know if there are any other concerns.

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11:40 am EST

Maytag Maytag washer

3/4/2022

I haven't even had my washer for 1 year. The control panel went blank and it would not release the door look, we called the warranty company out, he had to break the lock and order new parts, a week later he came back to to replace the control panel and the lock... turned the washer on and the same thing happened, he broke out the lock again and has to order parts. I called the company and told them I wanted a new washer, they told me that they had to repair this one, and that the part is no where to be found so it might take 3 more weeks to get it! I said again I wanted a new washer. Demetrice from Michigan, who is a supervisor, told me that if I didn't understand the warranty that he would read it to me. Very rude! then I tell him I bought their brand because LG and Samsung have a bad reputation and if Maytag doesn't stand behind their product will have a bad reputation also. he said whatever! Also he would not give me his supervisors name.

Desired outcome: I want a new washer.

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Mr. Helpful
Los Angeles, US
Mar 04, 2022 11:34 pm EST

Hi Ms. Dawson.

I'm very sorry to hear of your frustrations.

I'd like to assist.

Replacement of product is not typically done at service level. It is something that you'd likely want to address with the retailer you purchased the unit through. The retailer is may be able to receive return authorization and assist in exchanging the unit.

Thankfully Maytag makes great washing machine. Once it's serviced, you'll enjoy your unit.

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3:28 pm EST

Maytag Maytag top load washing machine

We bought our Maytag washer and dryer not even two years ago. We have already had to get the message board on the dryer replaced. Now the washer is turning itself off every time I turn it on. Sometimes it works it’s hit and miss! We spent alot of money on these two items and we chose Maytag as we thought they would be good. We are so disappointed in these two items. We will never buy another Maytag appliance again. This should not happen with items that are still so new.

Desired outcome: Please fix or replace it!,,,

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Mr. Helpful
Los Angeles, US
Mar 15, 2022 12:37 pm EDT

Hi Ms Walton.

Even the very best products can have issues before one might expect. The reasons can vary from an external power source to something like a fuse or control panel.

Contact the retailer you've purchased the units through. Many offer additional support services which can help you through any difficulties.

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Gayle Phelps
, US
Mar 14, 2022 8:29 pm EDT

maytag is a scam ! pass it on !

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Maytag Washer broke after one year

We bought a Maytag washer (MVW6230HW1) & dryer (MED6230HW1) matching set on 11/11/20. Delivered on 1/4/21. From the first use of the washer it made a lot of noise and I should have returned it then. On 2/8/22 the washer stopped working (no lights on display), it was completely dead. I bought the extended warranty (Osurion). Osurion is another nightmare story.

Since Osurion had to order the parts for the washer and scheduled a return date. They call me the day before the return date saying the parts on back order and they don't know when the parts will come in.

So here we are without a working washer since the 8 of Feb 2022 and today is the 27 of Feb 2022.

So the wife and I went shopping for a new washer and ended up buying a new Samsung washer and dryer. We'll get the Maytag washer fixed under the extended warranty and sell them.

Needless to say, we'll never buy another Maytag or anything Maytag.

Desired outcome: Complete refund would be nice and you take the washer and dryer back

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Maytag Product and service for a Whirlpool MGD8630HC Dryer

We recently purchased a Whirlpool MGD8630HC Dryer from the start there has been a mechanical type rumbling noise similar to bad rollers and after a service call initiated by Whirlpool installed a service kit it has only gotten worse and no one seems to know what the problem is with the only solution being to continue moving forward replacing parts until it goes away and even then there is no guarantee that will do it. We were trying to explore Maytag’s 30 Day Money Back Guarantee. We wound up spending literally hours trying to go through the process speaking with a number of individuals all with a different answer. The web site and this process have not been at all user friendly for a return. When we asked what the process was to get our money back as per the guarantee it started by whirlpool customer service telling us that we needed to first have a service rep come out to assess as a prerequisite to qualifying. Again that made it worse and no idea what the problem is. The 2nd last person we spoke to told us we needed to fill out a form and submit it, which we were never told before, and then proceeded to tell us now we do not qualify because a service call was done. Again that call was initiated by whirlpool as a prerequisite to qualifying. The form was not easy to find on the website. I asked for a supervisor to clarify this who first agreed that we did not qualify because a service call was performed and part replaced. When it was stated that was at whirlpools direction then we did not qualify because a mechanical issue is not considered a performance issue, (really?) the dryer is performing its function of drying? That is not at all what your guarantee states nor is it one of the listed exclusions. This has been a painful experience. I am looking for a clear understanding as to why when we followed the direction given we are disqualified and why the guarantee cannot be honored. “If you are not completely satisfied with the performance of your new qualifying Maytag appliance(s) Whirlpool Canada LP will take it back … etc. Under EXCLUSIONS none of the reasons I was given are listed there. If Performance refers to only the drying function why be so deceptive in the wording, why not be clear? As well why does it have to be so difficult to find the form on your web site and why are there so many different answers to the same question. This was a long painful ordeal with almost three days of my time I will never get back and I still have a very noisy machine. What are we to do?

Desired outcome: New machine that does not make excessive growling noises

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Mr. Helpful
Los Angeles, US
Feb 25, 2022 12:25 am EST

Hi Dierks.

I'm sure I can be of assistance.

Returning the product for a refund is not a function of the manufacturer. The distribution chain requires a refund be processed through the retailer it was purchased.

You don't mention the retailer, so I'm at a loss to explain the exact process your retailer may use. Most retailers work extremely hard to take care of their customers

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6:51 pm EST

Maytag Maytag washing machine

We bought a Maytag washing machine not even two years old it was expensive and it turns itself off every time you try and start the machine! So very disappointed we bought Maytag because we thought they were a good company wrong that the machine is already malfunctioning and not even two years old! The Maytag dryer we bought with the washer already had to have a new computer put in this is just wrong! We will never buy Maytag again and letting everyone we know not to buy Maytag!

Desired outcome: Would really like it repaired!

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Maytag Washer not working

We purchased a washer and dryer less than a year ago with an extended warranty from Lowes about 8 weeks ago it would not wash we contacted lowes and they sent a repairman to look at the washer we have been waiting over 5 weeks for the parts and repairman you would think that with the extended warranty they would replace model mvwc465hw3 Ser ca0303508

Desired outcome: Fix or replace the washer ASAP

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Mr. Helpful
Los Angeles, US
Feb 20, 2022 10:36 am EST

Hi Denis.

Hopefully I can help.

First, we are truly sorry for the delay of parts. The pandemic has made part availability extremely difficult.

Without doubt, service will be completed on your unit as soon as possible.

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12:13 pm EST
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Maytag Refrigerator

I have an insurance policy (repair) with Maytag. This is the second time that the problem exists. When I called to have a repair it took over two weeks for the repairman to come then another two days to install the part. During that time, I tried to save the food in the refrigerator and freezer by storing in coolers with ice that was added every one to two days. I then requested the $250 amount (that is the maximum for spoilage) even though I had many times that amount. After contacting the insurance co. they said that I must submit a claim form which I finally received. Submitted it. They said that my check would arrive in appx. 2-3 weeks. It's been way longer than that. Wrote to them many times asking for a reply why my check hasn't been received. Tried calling them, but no success.

This is the second time this has happened, Previously I called with a problem; they said it would be appx. Two weeks to have a service person come. I was going on vacation in about 8 days. I then called an independent service company; they came the next day but I had to pay over $200 for the part and your insurance company refused to pay.

Please contact me at [protected]@bellsouth or [protected] before this is

Turned over to the state insurance divisions of Michigan and Georgia.

Walter Holland

Desired outcome: A check for $ 250.00

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Mr. Helpful
Los Angeles, US
Feb 20, 2022 10:41 am EST

Hi Mr. Holland.

Once the matter has been turned over the the state insurance divisions, everything becomes handled through those agencies. Contact them for further information.

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