Hotpoint
reviews and complaints

I have been trying for almost an hour to contact Hotpoint.

1. I live in Jersey so I only have 2 numbers in my post code.( not recognised by Hotpoint )

2. I reach the site to be told after going through many questions that no one is available to take my call (4 times!)

3. The live chat doesn't work!

4. What's app doesn't recognise the number!

HOW CAN I SPEAK TO SOMEONE ?

My email : [protected]@gmail.com

I bought a Whirlpool AWO/0714 washing machine on 28/11/2013 from Curry's and was persuaded to take out their Premier club Service agreement no. BGDHQL4J. for which I have paid by Direct Debit £8 a month. During that time I have had 3 faults corrected, each time concerning the start/pause button. Until yesterday (31/07/2023) I was happy with the ease with which I was able to book an engineer to call. Recently I noticed that the rubber seal was very discoloured (spotted with black marks) and that my clothes were coming out streaked after washing, and I wanted to get the machine attended to. I tried phoning many times and it seems impossible for the Knowhow team to arrange a visit without contacting you, and calls kept failing. In the end, in desperation, I went to Curry's in person and the attendant there very kindly tried to contact you on my behalf. I arrived at 10am and he was constantly trying to arrange a visit for me until 12.15pm when I had to leave for another appointment. Firstly he was told that my name wasn't spelt correctly, then that the numbers didn't tally, and each time he had to wait a long time to be connected which was such a waste of his time and mine. Now at last I have an appointment organised but the service you provided was appalling when you consider the amount of money I have spent on the Premier Club over 10 years. I will certainly never want to have anything to do with Hotpoint again.

Gillian Semple

Washing machine bought from Very October 2022. (C4518054) Washing machine not working well as expected from the first day of purchase. I made a complain about this washing machine a day after it always delivered. It has not been washing well and also makes noise and has never been silent. It also rips my clothes or tear them. I have had enough. Soap drawer does not key in properly from the first day and I complained of this on delivery. Lots of dirts on clothes all the time and now, a grinding sound while Washing. This is an item that I have not paid for. I have to keep washing clothes over and over again. This is alarming. I am very displeased as this is not what I expected as I only just replaced this last year October.

I want this machine collected and be replaced with another machine. I am tired of speaking with customer service and Hotpoint themselves. I will pay for an item that I am not happy with. I will like this item collected and be replaced with another machine. Kr, Olawumi 22 Shepley Drive RG303HQ

I struggled to get an appointment from hotpoint when I innitially booked the appointment, as they said the parts were not available this was not an issue as that is understandable.

However I then called up to explain what the issue was again as i realized the parts that they claimed needed may not be the actual issue with the machine, the machine was diagnosed with needing parts by the generic text message that you have to respond to via a link, after booking the appointment. I called again to explain I believed the machine fault needed seeing. an appointment was booked, when the ETA was messaged to me I realized that I could not make the appointment time, I then called to speak with Hotpoint customer services team member who at first was very helpful and understood my request which was to please preferably have an after-noon slot as I do work till 2pm each day and find it difficult to get the time off work. To My Knowledge I was offered an afternoon slot for the 20-6-23 between 12-6pm. I told I would receive confirmation of this appointment; this did not happen until the 20-6-23 at 3am in the morning an ETA text message was sent to me annoyingly, the message came through with the same morning ETA and not the after-noon slot as promised When I called up today 20th June, the customer service team were so rude, their attitude towards helping are as if they can't be bothered, it's like they don't care, no understanding or empathy at all at customer frustrations, they very abrupt. just in general so unhelpful, asking rhetorical and sinical questions to me like what they would like me to do?. which I very unsuggestive

FYI, my name is Monique Walrond. and I am a customer with an account.

My contact tel number: [protected]

My two year old combi oven developed fault so i paid almost £110 to get it repaired. Three visits and more than a month without oven, they tell me they cannot repair it and want me to pay an additional £200 to get the oven replaced. I refused to pay additional £200 and they wont even refund the repair money. There is no customer services with this company and disgusting service as I can't do anymore. Avoid Hotpoint and Whirlpool at any cost and don't go near them. The appliance is supposed to have 10 year parts warranty but that means nothing and just a lip service

I bought a Hotpoint washer on 5/22/2022 only 1 year ago and it is a making loud noise during the whole wash cycle... Since no one repairs washers anymore I have to buy a new washer after ONE YEAR. I will NEVER buy a Hotpoint especially after seeing they are made in China. Paid $600 for 1 year of use. Horrible product. Then I contacted the website and they want a credit card to talk to them!

Think your doing right buying a product with a 10 year warranty on parts from a reputable dealer, have your kitchen designed with this product for it to go wrong in under 5 years and to be told that they will refund me half the cost off the part i payed £90 because i didnt realise that it had a 10 year warranty on parts till we took the fridge out and found the guarantee. SO WHEN YOU BUY A PRODUCT AND THINK YOUR COVERED YOUR NOT AS IT MEENS ABSOLUTELY NOTHING.

ACCORDING TO THE HOTPOINT ENGINEER THIS FRIDGE WAS MADE IN 2008 SO WHEN WE BOUGHT IT IT HAD BEEN 10 YEARS OLD BEFORE WE GOT IT AND WE DIDNT HAVE A CLUE. ABSOLUTELY DISCONNECTED

Ms Gemma Prior

7 Jubilee Gardens

Staining

Blackpool

FY3 0EL

Tel: [protected]

F.A.O – Hotpoint Complaints Department

Date: 16/05/2023

To whom it may concern,

I am writing to you regarding an ongoing fault in one of your products. I purchased a Hotpoint H5T811IKH Fridge Freezer on 23/08/2020 via Boots Appliances. The fridge component part failed to remain cool enough and I had to pay £120 for a Hotpoint engineer to fit a new part on the fridge on 18/03/2021. The same issue happened again, and I had a second Hotpoint engineer attend on 06/09/2022 which resulted in me having to pay for a further repair. The exact same issue has now happened for the third time with this product, and I have booked for an engineer to come and fix this on 18/05/2023.

Due to the same issue happening, I have had to take out cover on this appliance via Domestic and General which I pay monthly for which has been an added cost. As you can understand I have been without a fridge freezer on 3 separate occasions now since purchasing this from yourselves which has resulted in me having to waste food that is no longer safe for consumption and with 2 small children this has not been ideal. I have also had to take unpaid days off work whilst I wait in for your engineers on each occasion the product has broken resulting in loss of earnings. As the fridge freezer is only 3 years old so relatively new, it clearly has a fault due to the same component failing to work 3 times now. I am now looking for a replacement of this fridge freezer of something of the same value and specifications or a refund.

I have attempted to ring and speak to someone via the Hotpoint phone line, but the automated service tells me to phone back at an alternative time due to it being busy and I have contacted an agent through the online chat facility, but they disconnect the chat which you has been very frustrating and time consuming.

I can be contacted via email on the contact details above or by phone. I look forward to your reply on this matter.

Yours faithfully,

Gemma Prior

Hi I purchased this hotpoint washing machine less than 3 years ago and with not that much use it is making very loud noise I was told it’s the shaft and would need a whole new replacement it was not cheap cost 300 euro at the time

I had my other machine over 10 years and much more use and not a problem
I’m not happy at this stage with machine so new and this problem must be a fault in machine
Can you help me please
I contacted service and 150euro for call out fee
Mary

I bought a tumble dryer and paid for the connection service but the delivery men left it unpacked. They didn’t even bother to leave it next to the socket despite having told them that I wasn’t going to have anyone to help me. Very disappointed especially because Hotpoint has not given me my money back no answer my calls. Atrocious service.

I wont recommend them to anyone

I've been without my washer for nearly 5 weeks now. There is 7 of us in the house 5 at full time school and both parents work, so you can imagine what the washing is like. The first three weeks the engineer has cancelled the appointment 4th week the engineer come and told me I need a new drum so rescheduled for Friday, comes to Friday and they have cancelled it. Rang up about it and all I'm getting is sorry for the inconvenience. Very poor service from the team leaving us so long.

I have a 2 year old washing machine WM FUG 1063 PUK UK the main board has failed and I have been told by the Hotpoint insurance company after waiting 8 WEEKS with them telling me they were trying to get the the part .Then telling me today this part is no longer made and they were giving me my insurance money back. But this does not fix a 2 year old machine .WHY CANT THEY GET THIS PART AND IF THEY CANT WHAT USE IS MY MACHINE

Surley a machine 2 years old can not be considered un -repairable

Washing machine stopped working on Saturday 10th December. Called Hotpoint on Monday 12th December. Told them very loud noise like an aircraft taking off then stopped being able to spin then smelt of burning. Engineer booked for 20th December. Told parts would be on board. 19th December engineer called to say no point in him coming as no parts ordered. He confirmed that it likely needs a new drum and he'd get it ordered. I had sent the barcode of the machine as asked. Engineer could not then come out until 5th Jan but when he came the wrong sized drum had been ordered and now it's out of stock until 13.01. Can't get through on phone and online chat down.

i had a repair booked originally on the 26.11.22 the engineer came and needed a part witch was out of stock i then had to wait until the 7.12.22 the engineer came out and repaired the dishwasher but then after turning it on it began leaking from underneath and flooded my kitchen and continued to leak after turning it off i called the repair number about 30+ times just be told there was no one available and the call ended when i finally spoke to someone i was told i had to wait another week for someone coming out and i told them it was still leaking even whilst it was turned off and i get told sorry for the inconvenience i asked if it cant be done sooner as its not safe and my floor is going to be ruined and once again sorry for the inconvenience and ended the call sorry for the inconvenience and wait a week is not an acceptable or even appropriate response to flooding my house

My door lock broke and an engineer was booked yesterday between the hours of 8 am until 8 pm. The engineer failed to show up. I even contacted Hotpoint in the afternoon to confirm that the engineer was still attending. Hotpoint confirmed that the engineer was still attending. Today I contacted Hotpoint to find out why the engineer failed to show up. Hotpoint said that the information was Put into the system incorrectly by their member of staff. They have rescheduled an engineer for another 6 days. I explained that it cost me yesterday to take the day off work to be at home and also explained that my washing is still within the dryer getting ruined. Despite this they said that I would have to wait and there was no other engineer available to attend until another six days. I have also experienced this with Hotpoint in the past and find the service is absolutely shocking. I expect Hotpoint customer service to contact me to resolve this without further delay.

I bought the washing machine on 5/9/18 from the Curry's store in Brixton, London. I took out a 5 year extended warranty. I have had to arrange numerous repair visits in that time. For each visit I have had to wait a long time and the last one I asked for in October still hasn't been carried out. The machine has constantly leaked, the electrics inside have burnt out,. the filter is impossible to take out, the wash cycle stops in the middle of the spin and leaves the clothes in water and the door can't be opened. This is just a few of the issues we have encountered. I rang up and the only time in all my phone calls I managed to book an appointment for 7 November 22. This was confirmed by a text messaage. However. the engineer never came. Then I had a message to say the appointment was booked for 9 November 22. There was no consultation and I could not do that date. I rang innumerable times but all I got was a recorded message and there was no way to say I was unavailable on 9 November. Online communication was also a non-starter. The engineer arrived just as I was leaving work on November 9 and although I said he could carry on without me he explained that he was not allowed to do so and left Online communication was also a non-starterr. I went to the Curry's store later. One of the assistants rang Hotpoint on my behalf. It took at least 45 minutes for the phone to be answered. A booking was made for 18 November 22 for the morning. My daughter has taken a day off work to be at home for this appointment as I am working that day and has lost a day's pay. The appointment was confirmed by text message. Today I received a text to inform me the appointment has been changed to 25 November 22. Again no explanation why and no consultation. The machine is full of water. We are a household of 5. School uniforms need to be washed, work uniform needs to be washed as well as other clothes. One of the children has a virus and has vomited on the sheets that also need to be washed . I have just tried ringing the given number again and just had a recorded message that ended saying it wasn't possible to speak to an agent and was hung up on. The number of bags of washing that has accumulated is massive. The service or lack of service is unacceptable. We are also left with an unsafe machine. One of the components has already burnt out, what guarantee this won't happen again and cause a fire, especially as the machine is deteriorating.

Well we're do I start we were having trouble with are tumble dryer and we had an engineer out to it 3 times in a couple of months it finally got fixed and we could carry on washing and drying then we received a text saying we had money in a smart care account and we could get a new appliance at a cheaper cost so we took a look and decided to go for a indesit washer dryer thinking that would make like easier as a family and creat more space in the home with just one unit but how wrong were we item arrived we removed washer and began using it and straight away things were not right we were doing 3 hour 40 min cycles and stuff just wasn't clean or dry and when drying the water inlet was banging and could be heard through the house .we ask after 2/3 days to return and were told we had to pay £50 to return or have and engineer call out but we had put old washer back in so how could he do any tests we were told if washer was damaged on return we would be charged and then we watched in amazement when the drive put it on its side and slide it down are front steps to take it away I feel it very unfair that as a family in these hard time we have had to pay for something and ended up with nothing but hotpoint as a big company are £50 better off don't think we would deal with hotpoint again in the future they have taken food off are table and no fault of are own

I have bought 4 items from hotpoint.. electric cooker fridge dishwasher and washing machine

I am having issue with my electric cooker... and am very disappointed with this item... it its giving enough heat t cook food so taking extremely long to cook simple meals... boiling water ect...

I have a son who is type 1 diabetic

So after school or wanting to make something for him when time for dinner.. the item takes so much longer to cook causing him to have to find alternative to eat as sugars go low

We r only a family of 4.. two children and 2 adults... but finding it extremely difficult cooking meals n this cooker.. I have cooked on other electric cookers before but not had this issue... I had a hotpint engineer out to have a look at hr said they will not exchange the item.. and item is working

I spent so much money and im disappointed

My adress is 6 victory street Rushlome m14 5ae

Noreen anwar

[protected]@yahoo.co.uk is my email