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Dometic Group

Dometic Group

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1 11 complaints
2 resolved 9 unresolved

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Dometic Group reviews & complaints

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Dometic Group complaints

Terrible products
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Dometic Group complaints 11

Dometic Group - Domestic customer service

I will add my opinion of the "customer service" Dometic provides -- it does not exist. I have had to call in to their customer support center three times in the last month over issues with a Dometic...

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Dometic Group - power awning

Not one to complain, but bought a new Coachmen travel trailer in June 2017. Spent maybe 25 days total in the trailer between 2017 and June 2018. August 2018 the power awning manufactured by Dometic...

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Dometic Group - dometic 5th wheel air conditioner

Email below sent 6/21 to Dometic. They will not cover the unit. Poor service both of our units broke within 2 years, brand new camper. Now we should pay $1027.00 for a new one. We would like a new...

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Dometic Group - dometic toilet

Had a leaking toilet while traveling. Had a rv repair person come out & diagnose it, which was a seal between the bowl & the stool. Dometic said they don't replace the seal they just replace the...

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Dometic Group - portable fridge

To start with, the portable fridge does not get very cold. Then it breaks a week after the 90 day warranty. Waste of $150. Then you try to call them about it, spend 13 minutes either on hold or being...

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Dometic Group - RV Rooftop AC

I have a 2013 5th wheel that came with a non-working Dometic AC. After several months of service calls they finally declared the compressor was bad and gave me a new one in March of 2014. Within 6...

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Dometic Group - Dometic refrigerator

I bout a used 1997 5th wheel in May of 2015. It had a RM 2852 Dometic refrigerator. We had no idea they had been recalled, as they didn't have our serial number on their list and the previous owner...

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Dometic Group - Defective refrigerator

We purchased a new 5th Wheel 2/12/2011 and have had a Dometic Refrigerator that would not work It retailed for 2600.00 and how the got that high price no one knows. The dealership wanted to test it...

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Dometic Group - Noisy/requires defrosting weekly

I purchased a 2010 Winnebago Via with a Dometic refrigerator which according to Winnebago was specially designed for this motor home (I doubt that). The unit has a fan "whine" that runs almost 24...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dometic Group - Rip off

Dometic Air conditioner lasted 6 months into warrantee, the refrigerator lasted 8 months into the 3 year warrantee. Motor home used only 2 months during that time. Motor home had less than 1000 miles on the odometer. Motor home manufactured by Forest River. Forest River or Dometic will back up the 3 year warrantee because I am a second owner. This is a rip off. Can they get away with this?

Bought a Dometic Penquin II roof-top air conditioner in April 2014. By October 2014 the compressor had seized up. When I contacted Dometic about warranty and informing them I was vacationing in Mexico, they voided my warranty. I then asked about buying a replacement compressor and I would pay for the installation; whereupon they told me that they only offer exchange units and no parts, and that the unit is sealed and not serviceable.
So here I was in Hot Mexico on vacation, with no a/c, and no parts availability. A local Mexican a/c company installed a new vertical compressor and recharged the system for $250. I needed to pay another fellow $50 to cut a hole and Fiberglas a bulge for clearance of the vertical compressor. The Mexicanized unit works 100% and is now also 100% serviceable and looks sweet with the power bulge.
I never want to deal with the rude uncooperative people at Dometic. I consider it as $750 dollars wasted on an inferior product.
Never, never inform them that you were vacationing outside the US or they will void your warranty.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dometic Group - Terrible products

I have a $30, 000.00 camper. I should have been informed that the fridge was defected. They put a cover around the defected part so a fire would be contained . Why not fix the problem with the boiler...

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