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Maytag

www.maytag.com

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2.7

Overall customer rating from reviews and complaints

Maytag earns a 2.7-star rating from 13 reviews and 1069 complaints, showing that the majority of appliance users are somewhat satisfied with their durable goods.

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Maytag Complaints Page 12 of 54

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2:59 pm EDT
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Maytag Top load he washer - mvw7232hw

I am within the one year warranty and have had 4 visits with techs to work on repair. I have been told this machine does not do mixed loads. I have to be careful placing garments towels or what is on the list of washables in the tub to keep it in balance. The machine has a new tub and supports and still goes out of balance creating a racket and resetting it self. I will have tenants moving into this unit soon and I know they will, like most people, toss mixed items into be washed. Your techs says that this machine is not designed for mixed loads. You should have told me that up front and I would have passed it by, as I am wasting to much time on a new product that doesn't meet my expectations or needs

Desired outcome: Replace the unit with a front loader so clothes do not migrate and take it out of balance.

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Update by Joe Felt
May 26, 2022 2:51 pm EDT

After 4 service calls on this product, they changed the tub and supports. The Whirlpool tech that the local tech spoke with said that there could be no mixed loads as the impeller would migrate the clothes into an unbalanced position. The Whirlpool tech said it wasn't designed to do mixed loads. If this is true, then they should advise everyone before they purchase this unit. I assumed I could wash sheets with a pair of jeans or sheets with a couple of towel. But no it does cause the unit to go out of balance and make a racket and walk across the floor. I wish I knew that there were so many limitations on what you can do with this washer. I was told by the Whirlpool tech that a king size blanket isn't an item I can wash in this model. It will be used by tenants as this property will return to rental status and I imagine I will be calling every week or so for repair.

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11:12 am EDT
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Maytag Maytag washer

I bought a Maytag washer from Lowes on 5-26-21. I filed to have it repaired and was scheduled for 5-16-22 with a no show no call. I then rescheduled for 5-30-22 with a different company that has now cancelled. I would like to know what your company thinks is an appropriate amount of time and money the average family should send on laundry when they have purchased a $1300 washer

machine already. Your Maytag washer commercial show a man fixing the problem really quick that's why we purchased a maytag. Thanks Crystine Starling [protected] [protected]@netzero

Desired outcome: Washer fixed in timely manner

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Wp2008
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May 26, 2022 11:34 am EDT

Thanks for the review. We regret to hear that your Washer is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you!

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11:36 am EDT
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Maytag Maytag washer

Slider Plastic gear With a magnetic strip wrapped around it thin strip at that . It is a gear that is set up to fail They need to warrantee this product, talk to plenty of service providers and they have said the same thing but they have been ignored part It’s about $27 repair comes close to 300

A year in a half year old washer should be warranteed specially with these type of parts parts it says 10 years # Warranty on the motor because they know that won’t go bad and tub.

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5:17 pm EDT
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Maytag Washer

Our Maytag washer (top load) Model MVWB766FW1 was purchased new in May 2019. We are a 2-person household, and over the three years machine use has been light-moderate at 3-4 loads per week. Last week the washer repeatedly shut down before the cycle was complete, and today, the repairman says the machine has a failed gearcase. Cost to repair + labor estimated at $700-800 (none of which is covered under the 10 year warranty), which is basically the cost of a new machine.

Bottom line: Buyer Beware. Today's Maytag is not your mom's Maytag, they are basically garbage.

Desired outcome: Desired outcome would be full repair at the manufacturer's expense. We've had washing machines last decades, but never 3 years of light use.

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3:17 pm EDT

Maytag Refrigerator

Quit working in less than 5 years

Desired outcome: Never buy another Maytag Product

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7:01 pm EDT
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Maytag Maytag washer

I have a Maytag Washer. It's 3 yrs old. First yr went down, they said at first it was the control board, then they said it's was something in the drum. Idk really what it was. But about a month later I finally had to get ugly and insist that they bring me a working washer while they tried to fix mine.2 wks later they brought it back, they never called me not 1, time to tell me what was going on. Now that was the first yr, now it's the 3 yrs and the transmission is out of it. So yep I have not been able to use my washer setting in my washing room not working they can't find a transmission I don't get it called on the 21st day cuz you have 21 days after you first complain and then they've handed over to another team to find your part call back 4 days later they tell me to call back cuz it's just being handed over to the second team so in between those 21 days no one bothered to call me to let give me any updates I call I'm always put on hold for 45 minutes finally somebody gets on the phone they really don't know what's going on either of course they work for Maytag and whirlpool supervisor has yet to ever talk to me cuz they can't find the part but see they're coming to work with clean clothes on their behind while I have to go to the laundromat and pay $8 a machine to clean my clothes so now after today on the fourth day from the second team I got to wait till next week to see if they find a transmission for my washer thank you Maytag for nothing. I don't know if I'll ever get a washing machine specially from Maytag and whirlpool cuz they can't find a part that will help me with my washer washer.

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9:47 am EDT
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Products Ordered: --> Maytag® 25.0 cu. ft. Fingerprint Resistant Stainless Steel Side-by-Side Refrigerator. Model Number: MSS25N4MKZ (No Ice maker or Water dispenser) --> Allstate Protection Plan - 5 Year + $149.99 Facts: : October 11 2021 - Initial Order Date : February 24 2022 (6:17 PM) - Delivered date/time : March 24 - "Somethings not working"...

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11:04 am EDT

Maytag Refrigerator

Hello good day

The 10 May 2022 my refrigerator door had an issue with the door hinge . I call the parts service department and one on the parts that is broken is not available. My refrigerator is a Maytag 7 years old and the parts is a plastic on the right door , which I think the value of this could be around 20$ . Maytag told me I should replaced the complete door 650$ which is almost 1/2 price of a new refrigerator?! They say sorry…. we don’t sell that parts

This is the Last time I bought a MAYTAG product, I thought you were a great company with great product and good service for parts availability but I was totally wrong and I am really disappointed

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6:08 pm EDT

Maytag Broken washer 1.5 years old model mvw7230hw0

I purchased a Maytag washer and dryer commercial technology smart capable set with extra power buttons. Models mvw7230hw0, washer and med6230hw2, dryer. Over$2000 for the set. 2 weeks before the 1 year manufacturers warranty expired the dryer broke. Just stopped turning on. Called Maytag and was told to call retailer, Lowe's. They told me to call Maytag because we didn't purchase an extended warranty through them. So again I called Maytag, sat on hold for 30 minutes and was told that there were no service technicians in my area. I could set up with a local appliance repair, pay out of pocket and be reimbursed and they would send me the parts. This started October 2021. The appliance repair would take a week to come out, they agreed to face time and we concluded the display panel and mother board were the problem even though no code could be accessed because the unit would notdiagnostisSOrdered parts, 3 weeks later was told that they could not find them? That's because they are made in China. Go figure. They finally agreed to replace the unit. But it would take 4 more weeks. I was so sick of drying things by the wood stove and crunchy towels l demand a faster delivery. I had a potty training toddler and was working full time at my wits end. A week later they delivered my new dryer. Situation resolved12/17/21. 3 months later. Now the washer won't spin out, getting error codes, Even one Maytag says doesn't exist. Since this isn't my first rodeo with machine diagnostics, I've concluded it is the motherboard and /or the clutch assembly. So I know when I call Maytag they will order the parts just to tell me that they are lost or back ordered. So I would like the washer replaced asap without the run around. This is my first experience with Maytag, my LG front loaders lasted me 15 years, had it not been at the beginning of the covid-19 pandemic I would have bought something else, but we could not wait for months to replace our old washer and dryer. I will never purchase "America's best known" product, that's made in China. With our world holding on by a thread, our children losing the ability to play outside, shouldn't we be building products that last, not disposable merchandise to be thrown in a landfill year after year. I don't know about anyone else but I don't have disposable income available.

Desired outcome: Replace my washer without the run around

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Ms .Mad as Hell
Forest, US
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May 18, 2022 6:51 pm EDT
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Yes I know what it is to have a Maytag wash ,mine is 3 yrs old . A piece of junk! First yr it went down,and for them on it has not worked properly. Now the transmission is gone so I've waited the 21 days if they as they last I have a 5-year extended warranty on the washing machine now they say they can't find a transmission for it but they keep making Maytag and Whirlpool washing machines which by the way Maytag was bought by whirlpool they both suck so now I've waited the 21 days on the 21st day they were supposed to hand it over to another idiot team to find a transmission for my washer for 4 days I went my 4 days and called today now I got to wait another week before they decide that they want to let me have a washing machine that works I walked by mine only to dust it not to use it I guess as long as the people that run Maytag and Whirlpool can come to work with clean clothes on their [censored] they don't care about their customers they've got their money yes this is all true I'm so tired of having this washing machine I'd rather blow it up that's how good I like Maytag and Whirlpool no my situation is not been solved they just keep handing me from one operator to another they keep saying they're sorry I understand why Maytag in Mobile but not once has one person called me since I washed machine has been down to let me know what is going on with my part I'm always the one who has to call put on hold for 45 minutes and then I get to talk for another 25 minutes raising hell because they're not doing their job May tag and whirlpool should be taken off the market they don't stand behind their product I know the pandemic has gone on but all the Maytag and whirlpools that's already in the stores they won't take one of those and replace it with a new one plus remember I have an extended 5-year warranty that doesn't matter they don't care so I guess it's wait till whenever they decide to fix my washing machine this is horrible horrible horrible so anybody that's affiliated or associated with Maytag and whirlpool you work for sorry [censored] company

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5:31 pm EDT
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I'm a child of the 70-80's and remember the Maytag repairman VERY well! I confidently believed the advertising testimony that I was buying a superior product. I purchased the Maytag 5.2 CU Washer & Dryer pair from Nebraska Furniture Mart on 1/23/2021 for our new home. It was delivered on 1/30/2021, we registered the machines on 2/8/21 and began using them...

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1:53 pm EDT
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Maytag Washing machine

MAYTAG Washing Machine MVW6230HW1 serial CA0301068 One month out of warranty the drum stopped draining. March 24 /22 Called a service tech who did extensive tests but said nothing was wrong. Still, after he left, it worked. For a little over a month. Today It will not even start. It's may 2. Buyer beware. These things are barbie toys. Get an extended warrantee, or better still, go with another company

Desired outcome: Replace machine

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Maytag Washing machine

On 10/08/21 I purchased a Maytag washer from menards in minot, nd. I purchased 2 additional warranty years on the machine, for a total of 1096.50. At the time of purchase they told us to contact menards if we have issues with the machine. On 02/26/22, my washer broke down, was making a grinding noise and would not spin the water out. I immediately called menards. They got me in touch with the appliance department. the lady I talked to told me to call kevins plumbing in Minot. On monday 02/28/22 I called kevins plumbing, they asked me why I called them. I told them I called menards and they told me to call kevins plumbing. they set up a date of 03/09/22 to come and check the machine. they never called or showed up, I called them and they said nobody answered the phone, and it was busy. we have caller id and an answer machine. if they would have called we would have seen it on the caller id and they could have left a message. they set it for a different date about a week later. when the repairman came he said he had to order the parts and he had 6 of the same model machines that have the same problem, the shaft is made of plastic. my husband checked with kevins plumbing every week, the maytag warehouse, which should not be the customers responsibility. the may tag warehouse told us the parts were sent. neither place knew what was going on. In the meantime we have had to go to the laundromat and spend 40.00 a week washing clothes. on 4/26/22 we went to menards, spoke to Nancy in the appliance department. told her we were upset and needed some help. she called the manager of the department, he refused to come and see us. he gave nancy a toll free number for us to call. I said we have already tried that, nobody knows anything. nancy sent an email to menards corporate, kevins plumbing, and maytag warehouse. the next morning, the manager called my husband and told him he ordered the part and it will get fixed this week. my husband was upset because all this time nobody could fix it and all of a sudden because he orders the part he thinks it will get fixed. also, how long will it last and it breaks down again and we go through this mess again. my husband went to menards and asked to talk to the manager. instead of the manager coming he sent a regular employee. my husband said no, iwant to talk to the manager. when the manager came down he was angry be cause he had to come down and talk to my husband. my husband told him our concerns and said we want our money back. the manager said no he was not going to refund or replace the machine, because, it says on the sales slip no exchanges or refunds after 7 days of purchase. we purchased a new machine from Home Depot on 04/27/22. when my husband was in enards to talk to the manager on 04/27/22, the manager became angry with my husband and told him to leave and never come back. hat is very poor customer service. I will never deal with them again

Desired outcome: I want my money back and I don't care what they do with the machine

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JeffD888
Peyton, US
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May 03, 2022 12:28 am EDT

It is less than a year old, therefore still under manufacturer's warranty. They have failed to fix it for over two months. Whirlpool/Maytag have in recent years proven to manufacture poor quality junk, and their customer service is just as dismal.

People can't honestly continue to blame the pandemic forever, especially as Maytag has claimed to have sent out the parts.

May be time to contact the BBB and the Attorney General of Michigan if you wish to complain about Whirlpool/Maytag, or the Attorney General of whatever state Menards is headquartered in if you wish to complain about them. That's what I had to do when I couldn't get service, and I got an almost immediate response.

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6:59 pm EDT
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I purchased a maytag MVWB765FW3 washer back in October 2019. This year, beginning of 2022 it decides to give me issues. 1st the off balance enigma that no matter how perfect it is balanced it still goes off balance. Water inlet valves had to be replaced. That fixed the LF error. Off balance, the suspension rods were replaced. Still off balance. Waiting on...

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12:15 pm EDT

Maytag Washer Bravos XL

The washer leaves lint on all of my black clothes some more than others .I had service come out many times suggesting like less detergent and cleaning which I do. I absolutely hate this washer,and the extra work I have to do to get lint off. I replaced my old still running maytag with this one a few years back and have been struggling ever since.What is the solution for clean clothes with this washer? I am sure it is on all clothes but just can't see it on the lighter clothes.

Desired outcome: Answer for a cleaner wash.

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7:44 pm EDT
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Maytag Mvwx655dw1 washer transmission fail

I bought this washer and drier combo at home depot and it's has been so frustrating with this washer ever since. I bought the extended warranty for it and it could no be fixed. The tech installed parts but problem continued, he said the noise was normal but trust me it is so noisy and now it started to leak water and some type of oil. Now we are thinking of buying another washer. Not sure if anyone can help us with this since warranty expired and now we are without a washer. Maytag was supposed to be one of the best and we bought it for that reason but very dissapointed with it. I have video and pics of washer problems but not sure how to load videos

Desired outcome: i'd like a refund or pay for the machine to be repaired.

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12:53 pm EDT

Maytag Washing machine

I purchased my Maytag Bravo XL in July 2019. Just had a service call regarding the need to replace a lid lock device. The repair person told me that it also sounded like the bearings in the machine are going bad! So the lid lock replacement with labor was $240. I was told that the transmission replacement would be over $500. Yikes. The machine is hot even 3 years old. I called Maytag to see if there could be any assistance but was told no. Basically, the person I spoke to admitted that they don't make things like they used to. Why do we accept this?

Desired outcome: Maytag to replace the transmission

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3:47 pm EDT
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Maytag Maytag stove

The element on my stove caught on fire while my grand kids were with me in kitchen. This should not have happened. I bought maytag because of your warranty! I have already sent three complaints to you, with out any respond. Do you think this is fair? I can not afford to buy a new stove. We are elderly and retired. I would reaaly appreciate a follow up from you. Robin leyden 3046 new williamsburg dr. Schenectady ny 12303 phone [protected] model number mer8700ds1 serial number r61853918 2014 model.

Desired outcome: new stove

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Update by maytag stove
Apr 21, 2022 2:11 pm EDT

that is all i get from you in response?i do not get it.i thought you could resolve this for us.

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10:58 am EDT

Maytag Maytag wash machine

My machine is in a laundry closet and I carried a tape measure with to be sure a 27" machine was bought so it would fit back in to this laundry closet. The machine is bigger were the hoses are so my machine will not fit. My only options are to hire a plumber to move the drain into the wall or a carpenter to move out the doors. Either way, this will be an additional cost that I was not counting on. Very unhappy. I never had this problem with a wash machine before.

Desired outcome: Maytag to reimburse me for the additional charges or atleast give me a discount on the machine. I bought a Maytag because of the reputation of being a good machine.

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11:02 am EDT
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Maytag Not honoring warranty

I have been calling well over a month now and keep getting told there working on it. First they said they would send someone to fix it, then after 3 weeks they said they have no service people in my area. Well why would you not have people to come fix it. Then no one called, so tracked down women who said they would replace it. She never returns my calls and it’s another 4 weeks in added on to waiting for service. This is a dryer which stopped working within warranty. Serial number medc465hwo. This should have not gone on this long. Please can you help. Im spending so much money at laundry mat. I have a nurses and military which require uniforms to be washed daily.

Desired outcome: Honor warranty, can’t afford going to laundry mat. Replace my dryer, ASAP. Please.

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JeffD888
Peyton, US
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Apr 30, 2022 3:43 am EDT

Sorry for the late reply. I hope you have it taken care of. But if you still haven't gotten a satisfactory response from Maytag contact the BBB, and only then are you likely to get a quick response from Maytag. If you don't hear within a couple of business days from Maytag, contact the Michigan Attorney General.

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11:39 pm EDT

Maytag Maytag dishwasher

This is my second attempt to file this complaint. I purchased the dishwasher in April 2021. In March 2022 I received a call from someone who claimed to be from Maytag who said there was a recall. Subsequently a local repair service came and replaced the “heater”. After the service the machine would not run and it made a constant noise and flashed codes on the display. The repair service returned and identified the problem as the “float switch” and said it would be ordered. To date (April 3, 2022) the installation of the float switch has not been done and I am sick of washing dishes by hand after paying for a machine that apparently had a recall and should not have been sold to me. Also, Whirlpool, the responsible warranty company, has not sent any documents of a recall. I believe it is an old recall and the machine should not have been sold to me without it being first corrected. I am very angry about this.

Desired outcome: Fix the problem.

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About Maytag

Maytag specializes in home appliances, offering a range of products including washers, dryers, refrigerators, and ovens. Known for durability, the brand provides both sales and aftercare services. Maytag aims to cater to household needs with its appliances designed for ease of use and efficiency.
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