Maytag
reviews and complaints

Much like others I have found my ice maker has failed on 07/08/2022 due to the wires at the bottom of the door having been pinched and severed during normal opening and closing of door. I have provided a photo of the severed wires.

Make: Maytag

Model: MSC21C6MFZ00

Serial Number: HR84034228

Date Purchased: December 2018

Manufactured Date: 201810

We purchased a brand new $1400 Maytag Side by Side Stainless Refrigerator from Lowes on April 19th. By mid June the refrigerator side stopped cooling and we lost about $300 in groceries. We made sure no vents were being blocked as we read this was one of the main causes. We had already passed the 30 day return policy in order to return it to Lowes. We called Maytag and was informed that we would need to schedule a service call. A local repair person came out a week later and replaced the thermistor however a replacement part for the main control unit would need to be ordered. We were able to get about 5 days of cooling with the one part replaced. We were told the other part was on back order and now we are coming up to almost 30 days since the repair. When we reach out to the service person we are told they have no control over the part availability and we just have to wait. We have no refrigerator and now the freezer seems to not be working.

Maytag - Lid plastic hinge broke on a Bravo Maytag 21 months old was repaired by Maytag in April 2021. Now June 2022, 14 months later, the same plastic lid hinge has broken again. The latch does not engage to operate the washing machine. The parts are defective and it took over two months to get the hinge replaced in 2021. I am starting over to get this done again. There is nothing wrong with the washing machine except the hinge on the lid being broken.

I bought a brand new top of the line Maytag washer on March 2nd 2022. On June 23, 2022, it would no longer spin and empty water. I called Lowes where I bought it and also had a 5 year extended warranty. Lowes had Appliance Express come out and attempt to fix it. They found they needed to order 6 to 9 parts to repair it. I called back today June 29th, 2022 as I had not heard from anyone, only to be told 3 of those parts were on back order and to contact Whirlpool/Maytag. I contacted Maytag at [protected]. Maytag advised they had no idea when they would be in as no distributors even carried them all and that I had to call back in 21 days. So now I am out time and money and have to go to the laundromat to wash clothes. They offered no solution other than wait 21 days and if they have not gotten the parts, to call them back and see what else they can do, meaning wait weeks more to come to a decision. This is totally unacceptable. Here I thought Maytag would be helpful, boy was I wrong. Do not buy a Maytag washer as they are nowhere as good as they used to be.

i purchased my initial Maytag 2/2020 within a month it had quit. Lowes brought another washer to me, which i had the extended warranty. within a few months i begin to have problems after contacting lowes MULITPLE MULTIPLE TIMES for repair they can not find my extended warranty number. my washer has a horrible grinding sound, the lid is locked and will not open. I went to lowes multiple times to try to get help, they did not help. SHORT OF Filing a legal claim against lowes for my maytag washer, i have no other alternative. i am beyond mad. Attorney General, legal advise…. NEXT!

Bought a Maytag freezer in 2020. Ran ok till three days ago when it quit cooling. Ruined about $2000 in meat. Had a Maytag service guy out and said the condenser coil has a tiny leak and is unrepairable. Called Maytag they said it's out of warranty and can't do anything! Two years old!

I purchased a new Maytag 2019 washer and dryer from lowes and purchase 3 yr warranty then the lid ended up cracking as I’m the only one who uses it and repair man wants $550 to order replacement. That’s not good quality built. Tried to call Customer Service for 3 hours on hold. This should of been built better and I’m contacting BBB and attorney general to complain. I am not happy. I need a new lid. Model Number MVWB7665 Serial Number L91673075

Melody Thompson

[protected]

[protected]@charter.net

Purchased new Maytag top load washer and dryer from Home Depot 06/03/22. Had to wait 7 days for delivery, brand new machine didn’t work. Maytag told me I had to wait another 9 days for any service or exchange. Home Depot employee assisting me indicated Maytag had problems with this washer but didn’t make consumers aware of the problems. Horrible horrible customer service and products.

Home Depot is giving full refund

I purchased a Maytag fridge, Model #MSS25C4MGZ06 on 12/12/2021. By the first week of April, the compressor went out. The $400.00 worth of groceries that I just purchased were ruined. I placed a service call on 4/13/22, and was told the compressor had to be replaced. Today is 6/10/2022 and still no compressor. Maytag refuses to compensate me for the lost food, refuses to replace the fridge, and is evasive about when to expect the compressor to be in stock. Worse still is I wasn't through paying for the fridge. I had to finish paying out the fridge without having the use of it. I am so unhappy with this "dependable Maytag product", and very unhappy with the options I have which are -0-, none. The only way this issue can be resolved is for them to replace the fridge, or pick it up and return my money to me.

2 year old washer in a 2 person household, gear box is junk, cost to repair is as much as we paid for it. Maytag will do nothing citing the age of the machine (really) and their lousy 1 year warranty. I purchased this brand thinking I was getting a quality product but their 1 year warranty tells you what they think or their own product. Needless to say this one is going to the junkyard and I will be replacing with another brand and spreading the word.

Terrible product would never buy again I have a washer that is 2 months old and can not use cause it doesn’t shut off in the spin cycle file for a service call 2.5 weeks again and was told someone will call me with a scheduled service, I have called several times even spoke with a supervisor who could do nothing except keep telling me they are working on getting someone out I have had to drag my clothes to a laundromat what a disgrace this company is

I am within the one year warranty and have had 4 visits with techs to work on repair. I have been told this machine does not do mixed loads. I have to be careful placing garments towels or what is on the list of washables in the tub to keep it in balance. The machine has a new tub and supports and still goes out of balance creating a racket and resetting it self. I will have tenants moving into this unit soon and I know they will, like most people, toss mixed items into be washed. Your techs says that this machine is not designed for mixed loads. You should have told me that up front and I would have passed it by, as I am wasting to much time on a new product that doesn't meet my expectations or needs

I bought a Maytag washer from Lowes on 5-26-21. I filed to have it repaired and was scheduled for 5-16-22 with a no show no call. I then rescheduled for 5-30-22 with a different company that has now cancelled. I would like to know what your company thinks is an appropriate amount of time and money the average family should send on laundry when they have purchased a $1300 washer

machine already. Your Maytag washer commercial show a man fixing the problem really quick that's why we purchased a maytag. Thanks Crystine Starling [protected] [protected]@netzero

Slider Plastic gear With a magnetic strip wrapped around it thin strip at that . It is a gear that is set up to fail They need to warrantee this product, talk to plenty of service providers and they have said the same thing but they have been ignored part It’s about $27 repair comes close to 300

A year in a half year old washer should be warranteed specially with these type of parts parts it says 10 years # Warranty on the motor because they know that won’t go bad and tub.

Our Maytag washer (top load) Model MVWB766FW1 was purchased new in May 2019. We are a 2-person household, and over the three years machine use has been light-moderate at 3-4 loads per week. Last week the washer repeatedly shut down before the cycle was complete, and today, the repairman says the machine has a failed gearcase. Cost to repair + labor estimated at $700-800 (none of which is covered under the 10 year warranty), which is basically the cost of a new machine.

Bottom line: Buyer Beware. Today's Maytag is not your mom's Maytag, they are basically garbage.

Quit working in less than 5 years

I have a Maytag Washer. It's 3 yrs old. First yr went down, they said at first it was the control board, then they said it's was something in the drum. Idk really what it was. But about a month later I finally had to get ugly and insist that they bring me a working washer while they tried to fix mine.2 wks later they brought it back, they never called me not 1, time to tell me what was going on. Now that was the first yr, now it's the 3 yrs and the transmission is out of it. So yep I have not been able to use my washer setting in my washing room not working they can't find a transmission I don't get it called on the 21st day cuz you have 21 days after you first complain and then they've handed over to another team to find your part call back 4 days later they tell me to call back cuz it's just being handed over to the second team so in between those 21 days no one bothered to call me to let give me any updates I call I'm always put on hold for 45 minutes finally somebody gets on the phone they really don't know what's going on either of course they work for Maytag and whirlpool supervisor has yet to ever talk to me cuz they can't find the part but see they're coming to work with clean clothes on their behind while I have to go to the laundromat and pay $8 a machine to clean my clothes so now after today on the fourth day from the second team I got to wait till next week to see if they find a transmission for my washer thank you Maytag for nothing. I don't know if I'll ever get a washing machine specially from Maytag and whirlpool cuz they can't find a part that will help me with my washer washer.

Hello good day

The 10 May 2022 my refrigerator door had an issue with the door hinge . I call the parts service department and one on the parts that is broken is not available. My refrigerator is a Maytag 7 years old and the parts is a plastic on the right door , which I think the value of this could be around 20$ . Maytag told me I should replaced the complete door 650$ which is almost 1/2 price of a new refrigerator?! They say sorry…. we don’t sell that parts

This is the Last time I bought a MAYTAG product, I thought you were a great company with great product and good service for parts availability but I was totally wrong and I am really disappointed