Lowe's review: Service company ultimate home services

My name is James Perillo and I live in Noblesville, IN. I had flooring installed yesterday and they didn't complete the job. I have been in touch with both Lowes and Ulitmate Home Services and they are telling me that the job is complete. They then told me that they don't do caulking on the copping (I think that's what is called) but they did some. Even the installers said they were going to caulk it. They were here from 8:30 AM until 8:30 PM and the job isn't complete. I received an email asking me to give them a 10 on their survey. I have been in touch with the local folks and they aren't able to help me. They want me to take a day off from work to accommodate their schedule. What about my schedule? Why would someone go to another job before this one is complete? I have pictures of the work that was completed and I am sure anyone from Lowe's would not be happy with the job that was completed. I need someone to come out today and finish this job so I can put my house back together. I have asked for the email address of the CEO but no one will give it to me so I can send him the pictures. I have sent the pictures to the local Lowe's store. The store manager Caleb said it was in installation's hands and they couldn't get out here until Thursday. Again, why can't someone come out and finish the job before they go to the next job? I have spoken to Savanah, Miasha and others, no one seems to be able to help me. I have even offered to have someone come after hours, and no one will come. I am not sure this is the way to sevice customers.

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