Lowe's

I have spent a lot of money at the Gilbert Lowe's over the past 33 years. Once again today, I went to buy a number of containers of flowers, and 10 bags of brown mulch. When I went to get a cart to carry the merchandise none was available.

This is not the first time this has happened. I walked the entire store looking for a long bed truck to use, but all I found were filled ones with merchandise to be put on shelves or filled with what looked like returns.

I have a bad leg, but I walked all the way out to the parking lot to see if I could find one, but none was there.

As I said earlier, this is not the first time I have run into this situation. Today however I just decided not to pursue looking anymore and went back home empty handed.

I like Lowe's mainly because it is only 1 mile from my house. Home Depot is 2 miles, but I really do not like the store, plus I have never had this problem there.

Somehow, Lowes needs to figure out how they can have carts available for their customers and not the vendors and employee.

Good Morning,

I would like to start by saying I have been a loyal customer for years spending thousands of dollars at your locations. I have worked retail myself for the last 20 years as a District Manager. I am fairly understanding when things go wrong and have lived through struggles of the last few years. My husband and I recently purchased a washer and dryer at your Butler, NJ location. We bought them because we were told they were in stock. We are renovating a house we just purchased and currently living with family during our renovation project. Our delivery was scheduled for April 5th. I sat in our vacant house which is under construction for 5 hours waiting for the delivery to come. I finally received a call from the driver they were on their way, at which point I had to leave. The driver told me they only had my washer. I told him I would reschedule the delivery. I called my lowes the following day. They said the dryer had just come in the night before and that both the dryer and washer were now on the truck. We rescheduled the delivery for April 9th. I got a delivery window of 8am-12pm. Sure enough 12:30 rolls around and still no delivery (please keep in mind we are sitting in a house that is gutted to the studs, no heat, no water, no electric). I contacted my lowes and they said the window was now 8am-8pm. Wanting to get this over with we stayed and waited 7:30 rolls around still no delivery. I call back and I am now told it has been rescheduled for April 10th. We waited all day and was told all day it was coming. We forwent attending a Yankee game we had purchased tickets to months ago to wait. The next day we again drive to our house, 45 minutes from where we are currently residing, to wait for the delivery. The truck finally arrived, however they only have our washer! I tried calling the store all day on Sunday with no luck of even getting in touch with anyone. Several times I was put on hold and hung up on.

I called the store on April 11th and spoke with a manager. Was promised a call back and have yet to hear anything. No one can even tell me where my dryer is. We spent $2,000 on these appliances and only have one. We have gone out of our way several times to receive the delivery, wasted money on Yankee tickets to only be jerked around.

I called the store again today and was promised a call back from the delivery manager and have yet to hear anything.

The lack of care and customer service is absolutely appalling.

Where is my dryer, when will it be coming and how will we be compensated for the enormous hassle and inconvenience?

I have purchased in excess of 30K in items since February 2022. I have spent more than 10+ hours on the phone with the Customer Care line trying to get the items I have paid for delivered. Twice, without warning - vanities were dumped into a public parking lot in the rain. Today I waited home all day for appliance delivery - special order and was assured the delivery address had been correctly updated only to get a call that Lowes will not deliver today.

No one answers or responds to calls in the Naples Florida, Naples Blvd. store. Rick, one of the managers cancelled one of my orders - without consulting me - after its delivery was delayed.

I want my appliances delivered without being disrespected or being falsely reassurred they are on their way. Lowes has gone from one of the best to one of the worst companies to deal with. No one cares. They say they do and the online staff tries to assist but they are powerless. Terrible. Please deliver my appliances!

We went to Lowe's in Pulaski Va. and bought a OTR microwave we were told was in stock. The next morning we received a text saying scheduled for installation today at 12:00 and we responded confirming our appointment and at 10:31 we received a call saying they went to pick up the microwave and it was not there we told them we were told it was there so we called Lowes where we bought it and spoke to manager and we was told he would straighten that out so after that we were called back by the manager and he said no one come to pick it up. We then called the man back that called us and said he went there and was told there was no microwave to be picked up and we told him that we just spoke to manager and he said he was looking right at the microwave that had our name on it and he said he would find out what was going on. well then we received a call from a 1 (877) # saying that they would be out in the Morning (Today Is Wednesday) Friday. LOL I asked which is it In the morning (Which would be Thursday) or Friday and they said Friday after they ruined our day by saying in a text that it would this morning. really upset about how Lowe's could not get things straight and just ruined our day on a Wednesday and I had to take off work to be here when they came. Next time we will be going somewhere else because it's no sense in one telling you one thing and the other telling you a flat out Lie that they went over to the store to pick it up and it was not there. Why Lie

I generally keep my location my location settings on private, and as far as I'm concerned that matter is not of any relevance to shopping at Lowe's, or at least it shouldn't be. Enter AI, which apparently stands for "artificial idiot." No matter how many times I tell your website that I want to connect to a specific store, it sends me back to the store in Charlotte, which I have no interest in. I even went so far as entering the exact street address including city, state, and zipcode, and was still unable to connect to my choice location.

I will probably go back to lowe's sometime, but I am forever done with your website. Turned out to be nothing but a colossal waste of my time.

I had a vinal privacy fence installed around my back yard and I immediately had problems I reported the problems to lowe's installation and the guy came back out and claimed he fixed the problem but I have been having problems every since now part of the fence has fallen down they did not made the fence boards long enough to keep the fence standing up in places and the spaces between the fence where they stick a piece of plastic to fill in the fence were it does not come together never stays in place I have never seen such [censored]ie and bad workmanship as I have experienced from Lowe's installing my 8000 dollar fence pretty soon I will have to have the whole fence taken down because it won't stay up when a hard wind blows

I purchased my fence in Sept. of 2021, I was told there would be a 12 to 14 week wait because of Covid, and no refunds, I agreed I needed a fence at that time I trusted Lowes. Janu. 2022 then came and delivered cement and said they would install the next day. They never came. On January 27 they delivered the fence a recording told me they would be installing the next day, no installation. I texted questioning installation and received no response. Texted again regarding having all that stuff in my yard which is already small. February 14 got a text saying they would come get the stuff out of my yard and hold it till it got warmer for a better install date. Told install would happen on Feb. 17, team came out with hand tools and said the ground was too hard. February 22 canceled because of rain Came out February 23 team question the dimensions of the yard and said the ground was still too hard. Received a text team would be out March 2, called said it was too windy, came out March 3, said the ground was still frozen be back in a week or 2. I called back in week 2 said it was going to be too windy the next two days and the following two weeks the team will be on vacation. So, they can't install until April 11. I don't feel I should have to wait that long. This stuff has been in my yard since January, the box is falling apart, and they have even replaced the cement. I have talked with numerous people who are kind but seem to be at the mercy of unknown forces that do not want to install my 5,000.00 fence.

I paid off my credit card years ago and Lowe's has a bill on my credit report and sent it to collections. Bill paid off in 2018. I have been trying to contact Lowe's about this for the past few days and have yet to have this resolved.

Please remove from my credit report, and remove from creditor/collector

Been going to Lowe's for the last 5 months! I have spent thousands of dollars I brought back one order for refund and they treated me like dirt! One manager look like a Nazi who threaten me along with the girl at the cash register I've known her for the last few months but this morning she treated me like I was a piece of crap I believe she was racist like her Nazi manager who is bald headed big bearded clenching Fists and threatening just because I asked the girl at the register why are you so rude today? I spent a lot of money in the Palm Desert Lowe's all I want to do is refund some things I have a bad back I'm 67 years old and I told her can I just refunded here she told me to go f myself so it's it's terrible I'm never going to use Lowe's again ever I have a card I spent lots of money never again I don't care what other state I'm in I'll never ever support them

Whirlpool WDTA50SAHZ

Purchased washer and 3 year Protection Plan on September 1, 2020

Unit began to leak from door. Call on January 12, 2022 to get service.

Service man came out within a few days and had to order parts. Came out on 1/21/22 replaced parts and left. I ran dishwasher and it leaked as before. Called back and service man came back and ordered more parts. On 2/4/22 repairman replace more parts and left. I ran washer and it leaked as before. I called and service man called order parts and came out on 2/23/22 to replace more parts. Leaked as before. I called, repairman came out, ordered more parts and came out on 3/4/22 to install parts. Repairman said that "If that doesn't work they are going to have to replace it". Still leaks as before. I called Lowes and they filed a claim to have the unit "replaced" or money refunded on 3/5/22. I was told I would receive an email within 10 business days. I waited and called back after not receiving an email when promised. I was told to wait another 2 business days. I did and called back and was told they have no idea when I might hear back. It has now been 14 business days. I have been without a working dishwasher for over 10 weeks.

Second online order I have an issues with concerning appliance.

This one I ordered a stove, it completely damaged on top, fist of all the delivery driver could careless...It was supposed to be delivered one day and they kept putting it off until the net day! An entirely different nightmare!

Called the store, the phone just rings & rings or is disconnected, when they do answer you're put on hold for 30 minutes, when someone finally answers, they have this is, oh well attitude & someone will call you in 24-48 hours! Completely unacceptable.

They have the worst customer service! I found a local mom & pop place, a little higher prices but well worth it concerning days wasted on LOWES!

How about you check the item before you deliver it!

On October 11, 2021 at the Orland park Lowes, me and my husband decided to change our front door because of the high heating bill we receive each month. we went to Lowes and spoke to multiple employees to get a custom order started. Robert started our custom order. we went thru colors and designs and finally picked out what we wanted. Robert then decided that another employee Adam will continue with our order. Adam then reassured us that an installer will reach out to come and do an estimate for measurements. Installer Edith came out to do the measurements on Friday 10/15 to get measurements done. We received a call from Lowes to come complete the sale. On 10/18/2021, my husband went in to make the Payment. Adam stated that we will get a call once they receive the shipment between 8-12 weeks. After 6 weeks we received a call from Lowes that our Door was ready at the orland park Lowes and is ready to be installed. Customer service called and stated that we would have our door by 12/31/2021 installed. We never got a confirmation that they were coming out so I gave them a call and Edith stated that they will not be able to install the door due to her installers having covid. I then asked when will the next installation take place, she reassured me that we will have our doors installed by 01/31/2022. Again, no confirmation that they will be coming out, so I called again Edith to see what time they will come and install our door, Edith then stated that measurements were wrong. just a reminder that Edith is the one that measured the door. Now my husband and I are started to get angry, we went to the store and spoke to Adam, he stated he didn't know what was going on and also stated that they had our door but something was missing that need to be ordered. So we asked to speak to a manager and Store manager Chris came to answer our questions but also did not know what was going on. He reassured us that it was going to be taken care of by giving us a discount for free installation and any extra fees after. On 02/04/2022 I received a call from Manager Alice and she stated that everything was going to be taken care of and we should have our money back once door is installed. On 02/26/2022, I called Lowes to see the status of my door and spoke to Adam and he said door was there since December and the brick mold was delivered on 02/17. stated he will talk to Chris to see what the next steps are. Since then it is now 03/23/2022 I have made 3 trips in the past 3 days and every single one is giving me the run-around. Today, 03/23/22, I spoke to Robert, who informed me that Adam quit and is taking over all his orders. WHAT IS THAT GOING TO DO FOR ME?. Today Robert took my number down and reassured me that Chris is going to call me and I haven't heard anything yet. Now what I want is for them to install my door and give me all my money back. that is my solution. I have never dealt with such Lying, unprofessional installers and employees. Management really SUCKS. BEWARE WHEN DEALING WITH THE ORLAND PARK LOWES. LIARS... CHRIS, ROBERT, ALICE, ADAM, ESPECIALLY THEIR INSTALLERS GIAMBRONE CONSTRUCTION. HER NAME IS EDITH ONE OF THE BIGGEST, LAZIEST, LYING INSTALLER.

15601 S. LAGRANGE RD.

ORLAND PARK, 60462

My mother went to lowes in Spring Hill Florida spent 200.00 she is disabled so an employee was helping her with the things she was wanting to purchase . The employee helped her out with the cart and left by the side of store where u get mulch loaded while she went to get her car and unload what she had in the electric cart ,

She has several small plants she had put in front seat . She went over to get her Mulch and have her cart loaded in her car, the original employee helping her had told the employee doing mulch it was her cart

He reused to give her her mulch because she didn’t have her receipt, he sent her back to get receipt from cashier and she told her she had already given her a receipt and couldn’t give her another, my mother told her she had never got her receipt, by this time my mom is in tears the cashier wanted her. To talk over to customer service , my mother is disabled and didn’t have the electric cart and told the cashier she was unable to walk that far

The cashier was insistent that was all she could do the manager came over and went and found the original employee that helped her in the store who had her receipt in his pocket

She then was sent back to get her mulch

The employee working in that department that was so rude and instead of helping a older disabled person sent her to find receipt that she never had

He helped load her car but was so careless with her item he smashed all the little plants that she had already loaded

You have lost not only her as a customer

But my husband and I and my childrens families

So disappointed in how your employees handled this situation

They knew she was older and disabled

They could have handled this situation a lot better

Hello,

I would like to start off by saying, I have always chosen to be a loyal customer of Lowes, passing up other home improvement store to shop only at your store. My husband and I have lived in Carencro, La for 7 years and shopped at Lowes all this time. But I feel people need to know how the managers are treating customers.

Today my husband and I went to Lowes in Carencro, LA, store number 0618 at 1:23pm, we purchased a GE electrical sub box and some wire that was precut on the shelf. We did not have the wire cut with measurements we provided, as I said it was hanging from a shelf in the store already pre-cut and labeled with the footage. We were unsure how many feet we needed. When we got to the cashier to check out, we told the cashier we were unsure how much wire we needed and when she put the item number in we talked about how much the cost of the wire was per foot. We paid the cashier for the items and left the store. Upon arriving home, my husband measured and figured out the amount of wire he needed and it was more then he had purchased. The wire also needed to be the exact footage he needed, which was 30 feet. We purchased 25 foot of 6/3 black wire at $168.25, item number 70166) and 53 feet of 6/2 gray wire (item number 70402) at $115.54. We can not use the gray wire at all because the size of the wire is too small for the amount of current that will be passing through it and the black wire we can not use because we need a continuous piece of at least 30 feet, so we cant use it either of the pre-cut wire.

At 5:00 we went back to the same Lowes store (store#0618) where we purchased the pre-cut wire from earlier that day and told them we needed to return the wire. The wire was exactly how we purchased it when we left the store earlier. The cashier at customer service told me that she would not return the wire because Lowes has a policy that after wire is cut, it cant be returned. I advised her that the wire was pre-cut on the shelf and that we did not have the wire cut. She said she would need to call a manager. My husband and I waited over 30 minutes for a manager to come and when the manager arrived I explained the situation to him. The managers name was Trevor. He did not seem to care what I told him, only that Lowes a policy stating if wire is cut it cant be returned. I told him I as the customer I was unaware of this policy. There are no signs that say cut wire can not be returned. When we checked out with the cashier she did not tell us the cut wire can not be returned, even though we advised her we were unsure if we had the exact measurement. You would think if a customer is unsure and is purchasing an item that is expensive the employee would advise if you walk out the store with the cut wire it can not be returned, but no one told us this very useful information. This policy of Lowes not returning cut wire is not on the website or the return policy section. I even asked the manager Trevor to show me the policy and he would not. I asked him three separate times and he would not show me. He stated that he did not have the policy on him and I told him I was contacted corporate and he didn't seem to care about assisting me or if I was going to contact corporate. The manager even said, I u sweat and you didn’t know about the policy when you purchased the wire, but policy is policy. Regardless of the policy, I don't feel I should be held to that policy because I did not have the store cut the wire, it was already pre cut and therefore, it would not hurt the store to take back the wire that they had made a mistake on and tried to sale as pre cut wire. I, as the customer, should also not be held to this policy because the store did not make me aware that the policy even existed until I wanted to return the pre cut wire. How am I suppose to know this policy exist and be held to the policy whenever there are no warnings written on the wire, no signs posted near the wire, the Lowes cashier did not make us aware of the policy and the policy is no where to be found on the Lowes return section of the Lowes page regarding the Lowes return policy.

This experience was embarrassing and humiliating. It showed me that Lowe's does not care about their customers at all. I feel like I was robbed. I will not shop at Lowe's in the future if this situation is not fixed properly. I vow to tell all of my friends about my experience today. I feel that this is bad customer service and I didn't need to be treated this way. Times are hard and the money that was spend on this wire, I needed to purchase the right amount to finish the project. I don't have any other money to put towards buying more wire and keeping the wire that I can not use. I need the wire returned, as it should be because the customer should always be right.

i had 6 apointments for 6 technitians to install my appliances i bought from lowes but no one showed all day. and took the day off a work. and i am taking tomorow off to fix this serious

Absolutely, positively the worst experience I have had for delivery. Apparently, Lowes outsources for delivery. I know a lot of companies do. However, they then do not accept any responsibility for it. I was scheduled for a delivery and install of a washer and dryer on Sunday March 20th, 2022 (order number [protected]). I had actually canceled an order with Best Buy in lieu of Lowes because they could deliver on the date I needed. The delivery company canceled my delivery saying I wanted to reschedule. They must have mixed me up with another delivery because I did not talk to anyone and did not ask my order to be rescheduled. I needed it delivered on that date. I sat waiting for the delivery for 12 hours. Tried calling Lowes, they passed the buck several times. All I was told it was "out of their hands." Tried calling delivery company, couldn't get a real person. Was to be rescheduled for today, March 21. My order did not make it on the truck. Again, everyone is telling me there is nothing they can do. I will never purchase anything from Lowes again. I own a business. When businesses make a mistake, they fix it. Mistakes happen, but you make good. I asked why they can't just go back and get my order and was told that is not how the delivery company works. They work for Lowes and represent Lowes. Poor choice.