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Conn's Home Plus Customer Service Phone, Email, Contacts

Conn's Home Plus
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www.conns.com

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1.7 483 Complaints
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Conn's Home Plus Complaints 483

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11:18 pm EDT
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3 yrs ago bought son bed. After year side rails and box sprg broke. Furn people came out and fixed. 2 yrs later, slats (very small pine slats) really cheap… when slats broke, rails broke, box spring fell and broke. Conns sent furn tech out, he looked, stated “ how m small the slats were. Them box spring he states. “ wow this isnt very well made. Inside box...

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11:56 pm EST
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Good evening, please help me resolved the issue all I want it to get a TV that its not physical damage and im able to join t with my family. I have purchased a 86 LG OLED on 3/1/24 it was late the TV was not a the state I was given the option to pick it p from the Distribution Center on 3/2/24, so I when to pick it up 3/2/24. from the beginning there wa...

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6:15 pm EST
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I called in December 29 it is now February. They have been out 6 times and still can not fix my washing machine. Twice I was told it needed parts but the last 2 times the guy came out and told me that he would call the manufacturer and get back with me. This last time he asked me to call the manufacturer and see if I couldn't get some answers.. I work...

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Is Conn's Home Plus Legit?

Conn's Home Plus earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Conn's Home Plus to be a trustworthy company. Although there's a 17% resolution rate for customer complaints, which deserves attention, Conn's Home Plus is known for their high standards and safety. If you're thinking about dealing with Conn's Home Plus, it's wise to check how they handle complaints.

We found clear and detailed contact information for Conn's Home Plus. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for conns.com can be seen as a positive aspect for Conn's Home Plus as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Conn's Home Plus's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Conns.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Conns.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Conn's Home Plus and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Conn's Home Plus has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 483 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Conn's Home Plus. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:24 am EST
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Conn's Home Plus Financing

We purchased items from Conn's in October 2022 with 12 months interest free financing. We DO NOT have access to see the details of the account. Because of this, we missed the end date of the interest free financing. The payoff was $1552.01. Now, because 29% interest has been added, the payoff is $3300. We have asked Conn's for total access to the account and their answer was " we are working on that". All you can do is make a payment online. You cannot see the due date, balance, payments made, all the things needed to manage an account effectively. We were told we could "request the documents at any time". Why should we have to request the documents. When we did try to contact Conn's we were on hold for EXTENDED periods of time. One time for over and hour and no one ever picked up.

We have asked Conn's to "work with us" and come up with solution that would be acceptable to both of us. Their answer is flat "NO"! You missed the date, you pay!

Claimed loss: $1500 in interest

Desired outcome: Pay the amount due at the end of the interest free period or some amount slightly more.The ability to see the ENTIRE account details. NOT just make a payment.

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5:05 pm EST
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I called conns in November because my tv went out and I was needing a new one. I called and they approved me for 0 down and no interest for 12 months. Went in to conns and got a tv and was promised there would be no interest but after I signed and took tv home they decided I wasn’t approved. The original paper work they sent me even had I was approved and...

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2:27 am EST

Conn's Home Plus bed insurance

I recently bought a bed in the College Station, Tx. store. Conn's own insurance was added and not mentioned to me. After I found about this, I told the clerk that i have home insurance and did not need Conn's. I submitted the declaration page (twice) where I prove that this insurance should be removed and this will change my balance. So far, no change. I have not been informed as to why the change has not been done.

Desired outcome: remove the insurance fee.

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1:26 pm EST
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CONNS, refuses to make my refund of $1,275.21. On October 24, 2023, at 13:16:05 hrs., a payment was received at the local location in Knoxville, TN in person in the amount of $1,723.00 against a total pay-off amount of $447.79 leaving a "credit balance" of the $1,275.21 with a promised refund within 20 days, this has not occurred, not a single...

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6:51 pm EDT
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Letter to Conn’s Well one thing for sure is that they have the name right, CONN’S. What started out as a simple purchase (a bench) for the foyer in our home turned into anything but. After visiting several competitors both online and in person, we came across a beautiful bench that was the prefect fit for our needs. After paying $50.00 to have the item...

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6:35 pm EDT
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Conn's Home Plus payment not received

your customer service agents and your collection dept are telling me my payment for September was not paid so they took my october payment and applied it to my september payment and charged me a late fee for not paying october payment i have my bank statment showing conns was paid in september 9/5/23 for both accounts and for october payment was paid in the conns store , i have dicussed the problem with you customer service more than 5 times i have sent 4 emails with my statement attached , if you are implying that the bank is lieing about this payment or any if there is any further disgreement about this matter the investigator will contact your company

Desired outcome: payments for september and october payment be applied properly with no late fees and a message of apology reguarding this type of customer service

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10:58 am EDT
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Conn's Home Plus Claim # CX1839642-23B Rejected

I just received a letter that you will not exchange my mattress. We are not 100% satisfied with the product. I have tried to get in contact with customer service, but they refused to help my to resolve this matter. I just want to get another mattress. Please feel free to reach out to me about how to resolve this problem.

I will be contacting The AG of the State of Colorado about this matter.

Thank You for your time.

Christopher Cory

[protected]

Desired outcome: I would Like to Exchange this mattress A.S.A.P.

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4:40 pm EDT
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This place is beyond horrific for customers care after you purchase. All 3 appliances I purchased in a bundle deal are malfunctioning, the $3000+for just the refrigerator with glass door to light up, well the freezer ice machine stopped working after 6 months we called cause we also purchased extra service warranty besides there standard one that supposably...

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11:50 am EDT
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Conn's Home Plus Incorrect delivery

July 24,2023 I purchased a mattress at Conn's in Harlingen, Texas. The wrong mattress was delivered due to an invoice mix up caused by the salesperson. Nothing and I mean nothing will get Conn's to rectify the problem. I'm stuck with a mattress I did not order and cannot use. Conn's customer service is a joke. Also Conn's shared my personnel information with credit agencies without my authorization. My advice is do not shop at Conn's.

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2:22 am EDT
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On 09/09/2023 about 12:00 noon I received a call from Gerald Lujan who work for the delivery orders not from conns he told me that why are we adding more invoices that he toll my coworker and my boss Arturo not to add more that the trucks were already full but he was super upset and said”why aren’t you guys listen when I said not to add more but said if in...

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2:25 pm EDT
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Conn's Home Plus Calls

Hello I want to inform you of a consistent problem my payment is due on the 20th of the month not 10 days late! If I’m one To two days late they blow my phone up. I’ve even told them I was got to be a little late because of a hard ship I have , but they totally ignored it and keep calling even on SUNDAY! I hate that I ever bought anything from them it’s annoying I told them when I would Noah but obviously they are ignoring it and constantly call all day every day. I will never buy anything from them again they have horrible customer service support.

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9:41 pm EDT

Conn's Home Plus carpet sales

I purchase this carpet two years ago , the day it was installed i called the store and was complained this was not the carpert I had ordered. I was told i had to pay the restocking fee that was ridiculous. In the mean time I have had COVID, loss my brother and treatmed for major depression. The carpet is a cheaper grade, and Identical to carpet that was removed. I still owe on this carpert and I want someone to look at this cheap mess.

Gloria Waller

4365 Loma Alegre Dr

El Paso, Tx 79934

[protected]

Desired outcome: To give me what I paid for this is not it no where near it

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11:14 am EDT
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On the 31st of may 2023 my wife purchased new appliances- stove, refridgerator, dishwasher, microwave and the chloe bed frame and headboard. There were issues with the stove the iside at center rack the sides of the oven was resricting the center rack from sliding out , that resulted in causing my wife to get burnt on her hands and feet. A serviceman came...

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3:49 pm EDT
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I bought TV last August my last payment was July 24th in the amount of $1519.91 which was paid 7/24/2023 my loan was closed. Supposedly the bank withdrew 881 back and from conns which there is nothing reflecting on my bank account so conns reopened the account with amount of over 3000 dollars and supposedly sent emails letting me know. No one told me about...

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2:02 pm EDT

Conn's Home Plus They continue to harass me

I have used conns about a year and never have been late on a payment until now and I have notified them that I was recently out of work. They disregard every form of communication given. I have told them I would make payments when I am paid. They have put me in collections saying that I have not made payment when I have made payment of 60.00 on August 5. I specified that I would begin to pay the rest when I was paid. But however conns has constantly harassed me which is illegal as well as robocalls are illegal. They have called my family members and my contacts which again is illegal. These things can be pentilized and awarded to me for each call made. They have made 10 calls each day under various numbers. They do not call during the hours it is subjected to. I have reported them 2. And I have reported them also for my credit to recity issues of harassment and robocalls.

Desired outcome: Conns needs to take accountability of illegal practices.

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2:48 pm EDT
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Conn's Home Plus Delivery team, in house team members, management...

On July 6,2023 Conns delivery TEAM delivered my furniture FIRST to not put no appliances UP after me complaining a WEEK they sent team members back out for them to bring the WRONG SCREWS to one of my twins size beds!they also delivered me a washer,dryer (stacker) that DOES NOT WORK at all!Then after they returned for the THIRD time they put the Twin bed up but still left the washer,dryer (stacker) undone and when asked about it I was told that they couldn't return it to call the store but the problem still hadn't been resolved

Desired outcome: Just come get all you guys appliances because I'm not satisfied at all then your JACKSON MS store team members misleading customers

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11:36 am EDT
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Conn's Home Plus Constant harassing phone calls day and night

I have never had an account or done any business with Conn's Home plus. Still somehow they have been calling me non-stop at least 6 to 8 times a day for several months and every time they call me I block the number and then within a couple hours I'm getting another call from them from a different number so they're clearly using some kind of robo-dialer so then I blocked that number and then they call me yet again. I've metric ton of different numbers that are registered to Conn's Home Plus blocked on my phone. I'm on the national do not call and don't have an account with this company so there's no reason they should be harassing me constantly. Also just earlier, when they call me on a Saturday morning at 830 a.m. (is that even legal?) I answered the phone say hello, hello, and then they hang up. This has got to stop this is absolutely outrageous I've tried everything I can to get them to stop and I am at the point of seeking legal action because it's insane that this is happening and they're getting away with it and I'm sure they're doing it to thousands of others and it makes no sense. Today is August 5th and it's only 10:30 a.m. so since August 1st they have called me almost 30 times from eight different numbers in the past 4 to 5 days. This is harassment this is not telemarketing this is not any other word but harassment.

Desired outcome: Not be harassed by a company I have never done business with and never will.

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About Conn's Home Plus

Conn's HomePlus is a retail chain specializing in home goods and consumer electronics. The company offers a range of products including furniture, mattresses, home appliances, and electronics such as TVs, computers, and smart home devices. Customers can find a variety of styles and brands to suit different tastes and budgets.

In addition to selling products, Conn's HomePlus provides financing options for shoppers. This service is designed to make it easier for customers to purchase items by offering various credit plans, subject to credit approval. The company emphasizes its commitment to providing accessible financing, even to those with less than perfect credit histories.

Conn's HomePlus also offers delivery and installation services for the convenience of its customers. These services are intended to ensure that the products are properly set up and functioning in the customer's home. The company has multiple store locations across the southern United States, as well as an online store, allowing customers to shop both in-person and from the comfort of their own homes.

For those seeking assistance or more information on products, Conn's HomePlus provides customer service through various channels, including phone support and in-store assistance. Customers can reach out for help with their purchases, financing details, or any other inquiries related to the company's offerings.

Overview of Conn's Home Plus complaint handling

Conn's Home Plus reviews first appeared on Complaints Board on Feb 14, 2007. The latest review Bedroom set was posted on Mar 20, 2024. The latest complaint poor business ethics was resolved on Oct 02, 2014. Conn's Home Plus has an average consumer rating of 2 stars from 483 reviews. Conn's Home Plus has resolved 85 complaints.
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  1. Conn's Home Plus Contacts

  2. Conn's Home Plus phone numbers
    +1 (877) 472-5422
    +1 (877) 472-5422
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    Online Credit Application Inquiries
    +1 (877) 472-5358
    +1 (877) 472-5358
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    Warranty Renewal
    +1 (888) 614-5627
    +1 (888) 614-5627
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    Career Hotline
    +1 (844) 894-0717
    +1 (844) 894-0717
    Click up if you have successfully reached Conn's Home Plus by calling +1 (844) 894-0717 phone number 0 0 users reported that they have successfully reached Conn's Home Plus by calling +1 (844) 894-0717 phone number Click down if you have unsuccessfully reached Conn's Home Plus by calling +1 (844) 894-0717 phone number 0 0 users reported that they have UNsuccessfully reached Conn's Home Plus by calling +1 (844) 894-0717 phone number
    Check Order Status
    +1 (855) 266-6349
    +1 (855) 266-6349
    Click up if you have successfully reached Conn's Home Plus by calling +1 (855) 266-6349 phone number 0 0 users reported that they have successfully reached Conn's Home Plus by calling +1 (855) 266-6349 phone number Click down if you have unsuccessfully reached Conn's Home Plus by calling +1 (855) 266-6349 phone number 0 0 users reported that they have UNsuccessfully reached Conn's Home Plus by calling +1 (855) 266-6349 phone number
    Product Repair Service
    +1 (800) 511-5750
    +1 (800) 511-5750
    Click up if you have successfully reached Conn's Home Plus by calling +1 (800) 511-5750 phone number 0 0 users reported that they have successfully reached Conn's Home Plus by calling +1 (800) 511-5750 phone number Click down if you have unsuccessfully reached Conn's Home Plus by calling +1 (800) 511-5750 phone number 0 0 users reported that they have UNsuccessfully reached Conn's Home Plus by calling +1 (800) 511-5750 phone number
    Pay Your Bill
    +1 (877) 358-1252
    +1 (877) 358-1252
    Click up if you have successfully reached Conn's Home Plus by calling +1 (877) 358-1252 phone number 0 0 users reported that they have successfully reached Conn's Home Plus by calling +1 (877) 358-1252 phone number Click down if you have unsuccessfully reached Conn's Home Plus by calling +1 (877) 358-1252 phone number 0 0 users reported that they have UNsuccessfully reached Conn's Home Plus by calling +1 (877) 358-1252 phone number
    General Customer Service
    +1 (866) 765-1513
    +1 (866) 765-1513
    Click up if you have successfully reached Conn's Home Plus by calling +1 (866) 765-1513 phone number 0 0 users reported that they have successfully reached Conn's Home Plus by calling +1 (866) 765-1513 phone number Click down if you have unsuccessfully reached Conn's Home Plus by calling +1 (866) 765-1513 phone number 0 0 users reported that they have UNsuccessfully reached Conn's Home Plus by calling +1 (866) 765-1513 phone number
    Credit Application Inquiries
    More phone numbers
  3. Conn's Home Plus emails
  4. Conn's Home Plus address
    4055 Technology Forest Blvd, Ste 210, Spring, Texas, 77381-2008, United States
  5. Conn's Home Plus social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Conn's Home Plus Category
Conn's Home Plus is ranked 17 among 366 companies in the Appliances category

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