Conn's Home Plus Customer Service


Conn's HomePlus

4055 Technology Forest Blvd, Ste 210
United States - 77381-2008

Customer Support Phone Numbers

+1 877 358 1252(Customer Service) 13 28
+1 800 511 5750(Credit Account Information & Payments) 4 3
+1 855 266 6349(Product Repair Service) 5 4
+1 877 472 5422(Online Credit Application Inquiries) 1 0
+1 866 765 1513(Conn's Web Store) 0 0
+1 877 472 5358(Warranty Renewal) 1 0
+1 888 614 5627(Career Hotline) 0 0
+1 877 358 1252(Comments, Compliments, or Complaints) 13 28
Mon10:00 AM - 9:30 PM
Tue10:00 AM - 9:30 PM
Wed10:00 AM - 9:30 PM
Thu10:00 AM - 9:30 PM
Fri10:00 AM - 9:30 PM
Sat9:00 AM - 9:30 PM
Sun10:00 AM - 8:00 PM
Store Locator

Billing Address

PO Box 815867, Dallas, Texas 75234-5867

Conn's Home Plus Complaints & Reviews

Conn's Home Plus / LG fridge / replace /fix

Oct 14, 2019

Conn's Home PlusSunday October 6th 2019 A call was made that our fridge both freezer and fridge was not cooling. Customer support schedule tech out for Monday. Here is document via text sent October 6th 2019 Dear CASSANDRA BEGAY, We have assigned a technician to service your order 1589804 on...

Conn's Home Plus / customer service

Oct 14, 2019

My husband and I went into your store on 09/05/2019 . Our saleman was Charles Davis, we looked at a brown set which was too dark and the price was over our budget. He then said I have something I want to show you I said is it in our price he said yes . He then showed us the tan set we have...

Conn's Home Plus / unethical behavior/scam professionals

Oct 03, 2019

I bought a laptop and garbage disposal at the end of august 2018, I was told by conn's representative in the store the day of purchase that the 12 months 0 finance started from my first payment. I also declined all insurance and took a copy of my homeowners insurance when I purchased...

Conn's Home Plus / payment

Sep 27, 2019

My payment was taken electronically. After my bill was paid in full, my account was being charged($1500). I have been waiting ten days and my money has not been returned to my account. Mind you, they overdrew $700 last month, but refunded it They need to shred my banking information so thi...

Conn's Home Plus / Apple macbook pro

Sep 04, 2019

I puchased my apple computer in 2016 and recently had problems with it so i took it to the apple store so they could update it so it would work better and faster and i was told they could not update it because it was an old computer and i told them i purchased it 3 yrs ago and the told me...

Conn's / power catnapper sofa recliner

Aug 27, 2019

I bought a Power Catnapper sofa recliner on 11/23/2018. 7 months later the recliner stop working I notice broken parts from the recliner mechanism. I called to the manufactures warranty. They told me that the recliner parts would be deliver to my home address by mail Fed-ex. It would take...

Conn's Home Plus / fridge

Aug 15, 2019

My fridge broke on Wednesday at 2 A.M. I called (I had grocery shopped that weekens, so I needed it fixed ASAP before the food went bad). They can't have anyone in until Thursday. Fine, Thursday comes around and he needs to order parts for the fridge and they won't come in until Tuesday...

Conn's Home Plus / washing machine

Jul 25, 2019

We purchased a GE washing machine in October of 2018 starting in January of 2019 we have been having problems with it. We have had 3 new parts put in. Mother board, then a transmission, now a agitator. And its still not working. We have been frustrated paying for something that does not...

Conn's Home Plus / flooring damage due to delivery

Jul 16, 2019

Conn's Home PlusConn's, Good morning! My order number is. [protected]-001. My name in system is: Mary Walie and locates at 1139 meadows dr. Grand Prairie, Tx 75052. I just paid $6, 000 dollars for my Floors to be installed in my home. Today while moving the refrigerator into my home, the delivery guy...

Conn's Home Plus / service from associate and management! hidden charges and false information, never discussed with me?

Jul 10, 2019

on 7/6/2019 I Purchased with yes money financing. First of all, the associate at store 241, Dontell ask me to come in and see her.I asked her if I needed to bring anything? She replied NO Just your I.D. so the next day I went to meet her at the store. What an ordeal!!! She never once told...

Conn's Home Plus / services

Jul 08, 2019

Customer Complaint: JC Treadway & Annie Thedford-Treadway 1820 Green Gable Road Terry, MS 39170 My husband and I began with the opening of individual accounts with your company. We have truly valued our experiences from the in store customer service in Jackson, Mississippi which were...

Conn's Home Plus / service warranty department

Jun 26, 2019

Conn's Home PlusRene Majano 6/26/2019 Service Claim was placed on March 12, 2019 and it is now June 26, 2019 and there has been absolutely no resolution to my service claim. Claim # CX1513750-19B I sent the pictures as requested at the start of the claim on March 13 and I have email confirmation of when...

Conn's Home Plus / refrigerator

Jun 21, 2019

I purchased a Refrigerator from you all and Had a noise sound coming from it and called about it and 1st tech came out did Nothing! called back said that the tech that was sent did nothing . The Customer service rep said to me they would send out another tech. The other one came and also...

Conn's Home Plus / warranty

Jun 20, 2019

Bought a sofa and love seat set. Disappointed first in the quality of product had to file more than one repair claim. Filed last claim three to four mo the before they were paid off. The tech came to fix them said they sent the wrong part. Ordered new parts which I never received . He came...

Conn's Home Plus / loan

May 17, 2019

Approved for loan, bought bed, 2 days later wanted a TV. Told sails person that total monthly payment needed be at or below a specific monthly amount. Sales person said not problem but would need to resign all documents with the TV included. Later found out they had me sign for a second...

Conn's Home Plus / 65" sony smart flat screen tv

May 09, 2019

Hello, My husband and I were Conn's customers and purchased a Sony TV on a payment plan. We have only had to TV for 3 years and the screen has gone out. We purchased the warranty for the TV but once we were done paying for it the warranty was out. Needless to say I am very disappointed that...

Conn's Home Plus / samsung washer

Apr 30, 2019

My mom, purchased a washer from conn's on 2/4/2019, since then she had continued to contact conn's multiple times to advise that the washer is not working properly. The washer is leaving small holes in the clothes and a film/residue - resulting in damaged clothes. It's damaging everyone'...

Conn's Home Plus / all the insurance and disability makes it hard to pay off in 90 days

Apr 22, 2019

The salesperson talk me into getting all this insurance on a tv, well I went to pay off the tv within 90 days, I thought the balance was $900.00, it ended up being over $2400.00 to pay off with all that dam insurance he pushed on me the, tv was $1200 dollars, I am so pissed, never again...

Conn's Home Plus / issue with refusal to repair a defective/peeling, jackson, sofa loves eat and ottoman.

Apr 21, 2019

When we purchased our faux leather furniture around Dec of 2015, the salesman at Conn's in Webster, TX stated, specifically, that peeling/cracking of the surface of the furniture would be covered. Sure enough, within 2 years it started peeling and the back of the sofa had an issue as well...

Conn's Home Plus / customer service humble tx location

Apr 19, 2019

We bought a washer dryer and a fridge. I only financed the fridge it, I had a 12 month no interest coupon that I used I left with my bill being a little over $1100. I come in the next month to make a payment it's almost $1800 now because they added insurance. Even though we had 30 days to...

Conn's Home Plus / lg fridge model: lsxs26366d / 04

Apr 11, 2019

After the fridge was delivered, I read in the manual that the fridge had to be leveled however the delivery was already completed so I wrote on the survey that this was not done upon completion of the delivery. I was called a few hours later by a manager "I suppose" asking me that if I wa...

Conn's Home Plus / furniture

Mar 19, 2019

I purchased a furniture sofa set in may of 2018. I filed a claim in december 2018 to repair my december 2018, they sent out an employee to take measurements. That was the last time I heard from them. Fast forward to march of 2019, I called the conn's furniture service department...

Conn's Home Plus / fridge and gas stove

Jan 31, 2019

I purchased an extended warranty, some joke that is. I have spoken to several people since 12-2018, I have had a service tech out 3 different times only for my appliances to still not be repaired. Yesterday the servive technician came out to my house to repair my gas stove now my house...

Conns Home Plus / fail to provide hard copy of contract iaw fair trading act to resolve issue of a product which was damaged

Jan 30, 2019

In December 2018 a 65 inch TV was bought at Conns Home Plus, It was damage by failing off a TV stand. The design support legs is a poor design. When stepping on the floor from one step the TV fail. I was advise by Conns it well not pay for the damage as Conns insurance does not support the...

Conn's Home Plus / living room furniture

Jan 28, 2019

I have living furniture I have asked 20 times for them to come out and fix and has not been done to thei day. My recliner back is broke and set sideways. My couch one cousin has springs coming out of bottoms and sink in and other side will not recline and the love set both coshionsnhave... / washer-dryer

Jan 03, 2019

I purchased a washer & dryer from Conn's in Hurst, TX. I have paid on time and over the amount. I called in October 2018 & I owed $600.00. I called to pay it off in December 2018- the price had went up to $1400.00. They had lied to me on the phone over the amount and when it...

Conn's Home Plus / credit department/ accounts payable

Dec 26, 2018

I review my credit regularly. I noticed my points had fallen 25 points and my balance increased $72.00 for my Conn's account. I proceeded to contact Conn's and gentleman who assisted me had to contact Customer Service as he did not see any evidence of account being in arrears or behind...

Conn's Home Plus / repeated phone calls for payment when my account is paid in full and closed 6 months ago.

Dec 23, 2018

Conns is harassing me to make a payment when I no longer have an account. Bought a tv and paid for it back in May 2018 and they have called and sent e mails trying to collect when I owe them nothing. In addition to harassing calls employees asked for my social security number over the...

Conn's / my account

Dec 18, 2018

I have been making my payments on time since I had credit with Conn's and just recently about a few months ago, I turned my credit cards over to Debthelper and I pay them once a month to pay those bills including Conn's. I've had no problems paying my bills on time because I believe in...

Conn's Home Plus / ge stove

Nov 28, 2018

I purchased my stove from you all a couple of years ago and I almost immediately started having problems with it. The stovetop have had to be replaced, the electrical have had to be addressed, and now the oven locking mechanism has been worked on. This passed THANKSGIVING 2018 I was unable...

Conn's Home Plus / tv and furniture

Nov 27, 2018

Went to buy TV and ended up buying TV and Furniture. I was promised that it will be delivered on 11/25/18 (Sunday) between 4.30 and 7.30. They came around 9.30 pm without bringing the TV and lied that they couldn't find TV at store. Next day at Plano Conns, i checked with the manager and...

Conn's Home Plus / timeliness of a claim submitted almost 2 months ago

Nov 15, 2018

We submitted a claim on September 26th for a recliner that is still under warranty that has frame damage. Pictures were submitted on October 4th, and we haven't heard anything from anyone until today when I called the claims department. I have sent a couple of emails and left messages over...

Conn's Home Plus / poor customer service and continuous lies.

Nov 09, 2018

I walked into Conns on November 1, 2018 with a 10% off discount voucher and already had a range picked out from internet shopping. It took quite a while to even get an associate to help me. My credit clearly showed I was good for $3, 600---my range was $999 but on sale for $699 and I still...

Conn's Home Plus / refrigerator repair

Oct 12, 2018

I called to have my refrigerator repaired with the extended warranty. I waited 3 days to get a technician to come out. When he did come out he said he needed to order a part to repair and would be back out the next day to do so. I explained that I had to work and he would have to come in... / refrigerator

Oct 05, 2018

Delivered a refrigerator that they broke and never came out to fix and still made me pay a restocking fee to return. I will take this to court. I'm going to better business bureau and all social media local and world wide news. I'm also calling LG to let them know how conn...

Conn's Home Plus / customer service

Oct 04, 2018

I purchased a washer and dryer and an Ipad that I returned because it was the wrong product. The sales person gave me permission to return the Ipad. When I returned it, the sales person had a sudden change of heart and tried to force me to keep the Ipad. I left it at the store and walked...

Conn's Home Plus / lg oven - double oven - clearance section

Oct 02, 2018

On September 30, 2018 - I inquired about the oven located in the clearance section. There were signs on top of the clearance section that read, "Take an additional 10% off the clearance price." The manager told me that the 10% was already included in the clearance price. I told the...

Conn's Home Plus Store # 233 San Marcos, Texas 78666 / samsung washer exchange

Sep 29, 2018

I went to this store friday september 28, 2018 to exchange my washer per instructions of samsung president, due to the fact that I reinjured my disc disease because the washer was too deep which exacerbated my shoulder and arm to the point of excruciating pain. The manager brian lemay...

Conn's Home Plus / frigidaire refrigerator

Sep 24, 2018

on approximately Sept 3 2018. I went in look and possibly by a. refrigerator . well I found one that was suitable for my home. It is fridgidare . was delivered to my home on sept5 2018. When delivered it was late and the delivery men had a hard time getting it through the door way . once...

Conn's Home Plus / first time buyer

Sep 24, 2018

I bought a couch and a recliner and was set to pick up both On Saturday September 22nd, 2018. All I got was recliner and they said it would be here next day. Sunday came still no couch. No one would give me direct answer. I had to drive out there for them to tell me couch was damaged. Why...