Lowe's

I purchased a stove and fridge on April 25th. It was supposed to get delivered Saturday April 30th. They delivered the stove, no problem. The fridge had a huge gash/dent in the front. They took it back on the truck and told me to call Lowes and have them set up a time to bring a new one. I tried for 45 minutes to get a hold of someone. I kept getting hung up on. Finally spoke to a manager and they said they would have me a new fridge the following day. Never heard back. Called again later that night. They said I would hear from someone the following day. Nope, never heard from anyone. Called today again. They finally called back and said the delivery truck is full today and tomorrow so now the delivery is for Wednesday May 4th. This has been a nightmare!

04/30/2022

Received email coupon for 10% off which was added to my phone wallet. Yesterday I purchased and Laundry Center and used the coupon. Today I realized the unit will not fit in planned space. Went back to Lowes this morning and purchased a smaller unit.

The appliance department said they could not use the coupon again (but I never used it, as the first order was cancelled. Was instructed to go to "customer Service", which I did. The Manager said she could not give me the discount until the laundry center was delivered. And was told the discount does not apply to appliances.

1st - there was nothing in the email I received that said the 10% could not be used for appliances.

2nd - This has happened to me before in another department and the manager was able to override the scanned coupon .

In early March, my wife and I decided on a project to bring life into our kitchen.  We met with countless contractors, companies and installers, but when we met Melissa via the Virtual Design Meeting, we had a good feeling about using Lowes for our remodel.  Melissa was friendly, helpful and asked a lot of good questions so that she could understand how we envisioned our kitchen to not only look, but function.  We loved her draft design and to top it off, Melissa was able to get the cost within our budget. Ready to proceed with the project with Lowes, we happily paid the $49 measurement fee on 3/29/22 and that is where everything went downhill.  The contractor who came to measure took all of 15 minutes and when my wife let him know we would be extending the cabinets he brushed her off by saying that she needed to deal with Lowes.  On 4/11/22 after not hearing anything from Melissa, we emailed her and received the following response: “After reviewing the installer’s measurements last week, I realized that they did not provide me with the overall ceiling heigh where the cabinets will be. I requested this information and just checked for the update. Since there is no way that they can determine what type of structure might be inside of the soffit, they cannot provide me with a measurement until the soffit is removed by others( or yourself) and then they will be able to remeasure to ensure accuracy before cabinets are ordered.   Let me know when you have that completed and they will go back out to re measure.” We have had three other companies come in to measure and we have not had this issue with any other contractor.  My response to Melissa was that we were not willing to demo our kitchen for the sake of a measurement, but would open a small area for the installer to look at.  Melissa advised that while our response was understandable, it was “at the installers discretion”, and she would “confer with her supervisor”.  We emailed Melissa again on 4/13/2022 & 4/15/2022 and was advised that she was trying to find a new installer to get a ceiling measurement and our case had been “escalated up the chain for resolution”. At this point we are also notified that Melissa was leaving the design team and someone else will be assisting us.  On 4/18 we received an email from Ashley Weaver saying nothing about our situation, but that a new designer will contact us.  4/19/2022 Bethany Scruggs is assigned to us and, having clearly no idea what’s happening, emails that “It looks like you have a completed design and had the installer out to measure. Do you know if Melissa has revised your design, if needed, after the installer measured? And if so, has she sent you final pricing?”  As you can imagine, at this point we are just flabbergasted.  We did respond to Bethany letting her know what the current issues were but received no response.  A second “hey what’s going on” email was sent to her on 4/22/2022 where we were advised that Bethany had “reached out to the District Manager to see if there is another installer in your area that we can send out. Once I receive a response I will let you know if I have another installer to send out. I do apologize for the inconvenience”.  And (as usual) we have had no follow up! My wife and I are really dissatisfied with how Lowes handled this project.  With all these dropped balls, its safe to say that Lowes Kitchen Design team is completely disorganized.  Why would you risk losing customers who were ready to sign?  None of it makes any sense.  At this point, if we do not have a comparable resolution as soon as possible, we will be contacting our credit card company to dispute the $49 charge and move on to a different design company for our remodeling needs. 

For two and a half yrs I have been calling Lowe's to replace a warped fence post. Covid hit and they put me off. So when things looked like it were safe I called back. Twenty-six (26) times only to get the run around every time. They refuse to honor the warranty agreement. I strongly advise not to trust Lowe's with the purchase of a light bulb. Go to Home Depot or Menards.

Good morning, My name is Maria L. Montalvo. [protected] my address is 404 Arbor Lakes Dr. Davenport FL. 33896.On April 20, 2022; I decided to open a credit card with Lowes, because I needed to buy some tiles. I applied and was approved for $7,000. When the floor manager Justin from the Hanes City, FL. Lowes store, rings me at his cash registered, he realized that he did not applied the 20% off for applying for the Lowes card. He stopped and said do not sign this transaction and he cancelled it and took me to customer service to do the transaction again but this time with the 20%off. This was all on 4.20.2022. Yesterday 4.28.2022, I was checking my credit and suddenly I see that Lowes had charged me twice the same purchase one with the 20% off and the other one without. The below receipts are the only amount that should be on my balance and NOT $549.00. As you may realize it was not my fault and those charges are not mine. I have sent a dispute to my credit report and called Lowe’s Customer service. Which I was told to fax my receipts and that this dispute will take about 90 days, which I find unfair to me (the customer) that did not commit the mistake. I am very upset because with this experience. I always like to pay my full amount that I used on my credit cards on the due date to maintain a good credit score, but with this balance, I will not be able to. I still have not receive my card through the mail the only thing I know is that my last four numbers are 8973. If you need further information, please feel free to call me at [protected].

I will really appreciate the urgency on taking care of this matter.

Installed a Good Earth Lighting LED tape system as undercabinet lighting in my resort condominium rental unit. Directions stated that lighting should not be energized prior to completing the installation. They also stated that the LED tape should only be cut at the cut markings which are at 4"Center Lines. It also suggested that supplementary cable supports should be used as an additional step to assure the tape would not drop if adhesive failed. I am a licensed master electrician with 40 years experience so I know how to follow install instructions. I spent the better part of 3 days starting on 4/24/21. Since these were newly re-finished cabinets, I patiently laid on my back on countertops while I installed the LED tape, the driver, the recommended fittings and 2-screw cable clamps as auxiliary supports for the LED lighting tape. There were no screws impeding the LED lighting tape and the connections were made per the installation instructions. The lighting didn't come on when power up per the instructions. I tried all the troubleshooting instructions up to the point of removing items and replacing parts as I must leave ahead of my first rental guests arrive on Saturday, 4/30/21. I tried the website on line assist. It turns out to be a mindless, one size fits all software bot. After 30 minutes of dancing with the useless bot, I got a live person who referred me to"customer care phone number". I used the phone number today. After 10 minutes on hold, I talked to a nice young lady who said she understood that at bare minimum, I wanted a refund without ripping out the product in my limited remaining time. She referred me to a department manager who promptly told me that no refund could be made without the return of the defective materials. I questioned his sanity and hung up. At normal electrician wages, I have spent at least $800 worth of my time with this defective product and wrestling with software bots that were designed by a marketer, not a service or technical person. This is a forty dollar item that will cost me multiples of that just to remove this mess, fill the screw holes and restore the cabinet finish were the holes are filled. I have neither the time or the patience for this nonsense when I have to be packed and gone in two days. If I had the good sense to purchase this item from a reputable electrical wholesaler, I would have paid 20% more and it probably would have worked. They would have also recognized the magnitude of problems their defective product caused.

I ordered a pressure washer and a surface cleaner online for Free Store Pickup. After I arrived at package pickup I realized that the pressure washer was electric. I told the Lowe's employee who was working in package pickup that I did not want the pressure washer. She tried unsuccessfully to cancel the order and then said something like, "The system will not let me enter a return for at least 30 minutes. I will take care of it later. Here is your surface cleaner." I left the store with the surface cleaner and have been billed every month since December, 2021, for the pressure washer. After several attempts to reconcile the problem I received a letter stating that since I have no proof of return, the bill stands and I owe them for the pressure washer. BTW, I purchased a gas pressure washer the very next day from a different Lowes.

I have no idea how I can prove return of an item I never touched.

They gave me a deliver date 4/22/ 22 then called me at 9:30 the night before @said they didn't have room on the truck @said it would be delivered on 4/29/22 i will never purchase another item from lowes

Since the current CEO has taken over...Lowes has been on a downward spiral...most of the stores are always unorganized...product selection and quality keeps getting really bad. The current CEO is trying to turn it into kmart and quality and selection is horrible. I take all my business to Home Depot now 100%. They don't take the military discount off of almost anything and everything now. They recently said they won't honor any competitors coupons from home depot or Menards...I used to prefer lowes before the new CEO has taken over and It's become a joke and not even worth shopping in Lowes stores anymore. The CEO doesn't like military or veterans obviously.

Purchased a Water Heater AO Smith 40 gallon, paid for it at the Lowes store in Clarksville on Madison Street. Arranged for Lowes to install the unit, it was installed and the install was paid for. However the heater started to heat the water but stopped perhaps a few minutes after install. It did not heat the water. Contacted Lowes who sent out a tech who said it was not a defective installation, it was a defective Water heater...Was told to call AO Smiith for replacement. Called AO Smith who authorized an exchange.for a presumably working new unit. Question: Was told the unit had to be returned to the store for the exchange.Cannot get an answer as to the procedure for obtaining the replacement heater, getting it uninstalled and reinstalled. Does Lowes send an uninstaller to take the unit back and do I pay for a reinstall of the working unit.?

I purchased, paid in full at the register, a washer and dryer. It was to be delivered on the 21st of April, 2022. I called and they said it was on the truck. It was not delivered. I called and asked that it be delivered the next day, the 22nd and they refused to do so.

They said they would deliver on the 23rd. I called and they said it was on the truck, it was not delivered.

My grandson purchased an expensive Samsung stove on the 29th of March 2022 at the High Point store on North Main. He did not buy extended warranty as he couldn't afford it. The delivery date was chosen by the store but was s for five days later. After delivery it was discovered that the oven didn't work. He went back to Lowe's and spoke to three different managers to get a refund. Bottom line he was told that because he hadn't purchased the extra warranty there was only a two day return policy, which had expired and that it was up to him to contact Samsung service. As the delivery date was chosen by Lowe's, and not him, it would stand to reason that the two day return policy would start on day of delivery, not date of purchase. The only other option was to purchase another stove and wait for a credit. He doesn't have extra thousands lying around. As a young new home owner & naive customer this whole experience

has been an eye opener. He is still waiting for Samsung to service this stove as the part is probably in China. All in all Lowe's has done a very bad disservice to a hard working young man.

i had lowes install my water heater on tuesday 4/19/22. the people they sent out was hall and sons out of manchester pa. When they installed my water heater, they broke the soldering on one my connecting pipes, and bent up the elbow on the inlet water pipe. I pointed this out to them, and that the outlet pipe was now dripping on to the new water heater, nothng major but still was not like that prior. the techs told me it was nothing and that the solderng was really calcification, and that it would seal itself back up, and if i was worried about it i could just use flex seal. They refused to do anything. In the time since then i have made numberous calls to the install hotline and customer service hotlines, where i get put on hold and tansferred endlessly for over an hour almost two each time. Those people also want to argue with me and hang up on me... They are back and forth telling me i was in the system and i am not in the system... i cant get this escalated nor connected to someone that can get the pipes they broke fixed

I spent more than 3 hours on the [protected] line waiting for assistance in recovering a copy of a receipt that despite the sale being in the mylowes history, the local store claims they cannot duplicate it and I need it for a warranty claim. the number associated with the purchase is [protected], the invoice number listed in mylowes is 2995998, the purchase total with tax was $821.60, the date of purchase was 2/May/21 with a card ending in 4706. I now own a pressure washer that imploded during use, that is theoretically still under warranty but cannot get serviced without a copy of the receipt. When the customer service person did finally answer she was unable to locate the receipt despite the sale being clearly indicated on the mylowes account. The original receipt is no longer legible (IT FADED AS ALL YOUR RECEIPTS DO), and I now have a very expensive power washer that is well within the warranty period that I cannot get repaired.

i placed a online order on april 9th today is april 19th my item is still not at the store i was told it be there on monday then told it be there on tuesday and now im being told wednesday what kind of crap service are you providing to your customers . I dont like being lied to and i will be putting a wright up in the news paper about the store . and if your carriers can't get the items to the customer then get a new carrier .

Order #[protected]

store is plattsburgh ny

My name is Kristina Gulics: 405 Great Meadows Road, Blairstown, NJ 07825. We have ordered thousands of dollars of materials, cabinets and appliances for our home and from the Hackettstown NJ Lowes store and our experience has been the absolute WORST experience of my life! Not only have we received countless damaged and destroyed items, I AM CURRENTLY DEALING with managers that refuse to speak with me to address the failure to deliver our refrigerator 7 TIMES!

We received 3 refrigerators with defects, THREE FAILED DELIVERIES which we have had to take off work or pay contractors to be at our home for the deliver.

THEN when we changed the order to a new fridge, the worker that placed the exchange never process the order and that led to a FOURTH NO SHOW scheduled delivery. THEN when they finally process the order, the delivery company LIED and SAID THEY RESTRICTED their ability to deliver my appliance because of road work. THIS WAS A LIE and we verified it with road work crews. WE ALSO KNOW IT WAS A LIE because we had our counter tops delivered which came on a truck with no problem! THEY LIED! THAT WAS 5 AND 6 NO SHOW DELIVERIES!

I spoke with another store manager who scheduled the delivery for today. As I sit and type this, I called at 8am and was told that someone purposely removed our name from the delivery list for today but they would fix it and call me back. NO CALL BACK! I called back at 9am and they said it was being taken care of and the manager would call me back. NO CALL BACK!

It is now 10:50am - I called at 10:15 and refuse to get off the phone until they give me a manager to speak with. at 10:55, I was JUST TOLD THAT I AM NOT ON THE DELIVERY TRUCK FOR TODAY and they are REFUSING TO GIVE ME MANAGER TO SPEAK WITH!

I WANT TO SPEAK WITH THE REGIONAL MANAGER DAMON BENNETT NOW!

I think Lowe's advantage plan customer service is ludicrous. The Corporate executives lack ideas of mainstream technology. Their service system old school. Here's what you should do place a small room for tele-service personnel at each store to cater to the local area issues bought from that store. Then send to the processing of claims. I'm waiting 2 hrs. 18 min. this is a catastrophe. I will never buy another Whirlpool Kitchen Major Appliance Suite from your company again...never!

I purchased a KitchenAid 39-Decibel Front Control 24-in built-in stainless steel with printshield finish dishwasher, model KDFE204KPS item #2593007, from Lowe's in Stroudsburg, PA, on March 14, 2022. It was delivered on March 18, 2022. My husband installed the dishwasher on March 19, 2022. On Sunday, March 20, 2022, we had a full load and started the dishwasher. It did not work.

On Monday, March 21, 2022, my husband called Lowe's customer service. Lowe's sent out a tech on March 22, 2022, to look at the dishwasher. The tech from Dan Marc Appliance could not fix the dishwasher, he said it was either the control board or the motor and placed an order for the parts. On April 8, 2022, I received an email from Dan Marc Appliance that the delivery of the parts was unknown, they do not have any idea when the parts ordered will be received.

Meanwhile my husband went to Lowe's in Stroudsburg, PA, and spoke with customer service who said they would not do anything because of the 48-hour return policy that was put in place on March 9, 2022. Having bought numerous appliances over the years from Lowe's, we were shocked to learn the 30-day return policy changed to 48-hours. We were also shocked and extremely disappointed that Lowe's will not stand behind the products they sell.

We did not want to return the dish washer because we didn't like it, we wanted to return the $1,100 dishwasher because it was defective and does not work.

We purchased an expensive appliance that does not work, and Lowe's does not seem to care. This is not only frustrating, but unacceptable customer service.

Since April 3 2022 i have not been able to get any emails from you on confirmation of my emails. I have spoken to 6 people and no one caan help me. It has to be on your end . We changed the email address to my wifes name and we got confrmation of the puechase etc> it is on your end . you have done something to my email address or account to block my email address . I spent $365,000.00 at lowes so i need this fixed last year and i must get these confirmations by email on my purchases and onlien orders . Please fix this problem . email address is mikemcdaniel2014 at gmail.com .