Lowe's
reviews and complaints

i placed a online order on april 9th today is april 19th my item is still not at the store i was told it be there on monday then told it be there on tuesday and now im being told wednesday what kind of crap service are you providing to your customers . I dont like being lied to and i will be putting a wright up in the news paper about the store . and if your carriers can't get the items to the customer then get a new carrier .

Order #[protected]

store is plattsburgh ny

My name is Kristina Gulics: 405 Great Meadows Road, Blairstown, NJ 07825. We have ordered thousands of dollars of materials, cabinets and appliances for our home and from the Hackettstown NJ Lowes store and our experience has been the absolute WORST experience of my life! Not only have we received countless damaged and destroyed items, I AM CURRENTLY DEALING with managers that refuse to speak with me to address the failure to deliver our refrigerator 7 TIMES!

We received 3 refrigerators with defects, THREE FAILED DELIVERIES which we have had to take off work or pay contractors to be at our home for the deliver.

THEN when we changed the order to a new fridge, the worker that placed the exchange never process the order and that led to a FOURTH NO SHOW scheduled delivery. THEN when they finally process the order, the delivery company LIED and SAID THEY RESTRICTED their ability to deliver my appliance because of road work. THIS WAS A LIE and we verified it with road work crews. WE ALSO KNOW IT WAS A LIE because we had our counter tops delivered which came on a truck with no problem! THEY LIED! THAT WAS 5 AND 6 NO SHOW DELIVERIES!

I spoke with another store manager who scheduled the delivery for today. As I sit and type this, I called at 8am and was told that someone purposely removed our name from the delivery list for today but they would fix it and call me back. NO CALL BACK! I called back at 9am and they said it was being taken care of and the manager would call me back. NO CALL BACK!

It is now 10:50am - I called at 10:15 and refuse to get off the phone until they give me a manager to speak with. at 10:55, I was JUST TOLD THAT I AM NOT ON THE DELIVERY TRUCK FOR TODAY and they are REFUSING TO GIVE ME MANAGER TO SPEAK WITH!

I WANT TO SPEAK WITH THE REGIONAL MANAGER DAMON BENNETT NOW!

I think Lowe's advantage plan customer service is ludicrous. The Corporate executives lack ideas of mainstream technology. Their service system old school. Here's what you should do place a small room for tele-service personnel at each store to cater to the local area issues bought from that store. Then send to the processing of claims. I'm waiting 2 hrs. 18 min. this is a catastrophe. I will never buy another Whirlpool Kitchen Major Appliance Suite from your company again...never!

I purchased a KitchenAid 39-Decibel Front Control 24-in built-in stainless steel with printshield finish dishwasher, model KDFE204KPS item #2593007, from Lowe's in Stroudsburg, PA, on March 14, 2022. It was delivered on March 18, 2022. My husband installed the dishwasher on March 19, 2022. On Sunday, March 20, 2022, we had a full load and started the dishwasher. It did not work.

On Monday, March 21, 2022, my husband called Lowe's customer service. Lowe's sent out a tech on March 22, 2022, to look at the dishwasher. The tech from Dan Marc Appliance could not fix the dishwasher, he said it was either the control board or the motor and placed an order for the parts. On April 8, 2022, I received an email from Dan Marc Appliance that the delivery of the parts was unknown, they do not have any idea when the parts ordered will be received.

Meanwhile my husband went to Lowe's in Stroudsburg, PA, and spoke with customer service who said they would not do anything because of the 48-hour return policy that was put in place on March 9, 2022. Having bought numerous appliances over the years from Lowe's, we were shocked to learn the 30-day return policy changed to 48-hours. We were also shocked and extremely disappointed that Lowe's will not stand behind the products they sell.

We did not want to return the dish washer because we didn't like it, we wanted to return the $1,100 dishwasher because it was defective and does not work.

We purchased an expensive appliance that does not work, and Lowe's does not seem to care. This is not only frustrating, but unacceptable customer service.

Since April 3 2022 i have not been able to get any emails from you on confirmation of my emails. I have spoken to 6 people and no one caan help me. It has to be on your end . We changed the email address to my wifes name and we got confrmation of the puechase etc> it is on your end . you have done something to my email address or account to block my email address . I spent $365,000.00 at lowes so i need this fixed last year and i must get these confirmations by email on my purchases and onlien orders . Please fix this problem . email address is mikemcdaniel2014 at gmail.com .

I have spent a lot of money at the Gilbert Lowe's over the past 33 years. Once again today, I went to buy a number of containers of flowers, and 10 bags of brown mulch. When I went to get a cart to carry the merchandise none was available.

This is not the first time this has happened. I walked the entire store looking for a long bed truck to use, but all I found were filled ones with merchandise to be put on shelves or filled with what looked like returns.

I have a bad leg, but I walked all the way out to the parking lot to see if I could find one, but none was there.

As I said earlier, this is not the first time I have run into this situation. Today however I just decided not to pursue looking anymore and went back home empty handed.

I like Lowe's mainly because it is only 1 mile from my house. Home Depot is 2 miles, but I really do not like the store, plus I have never had this problem there.

Somehow, Lowes needs to figure out how they can have carts available for their customers and not the vendors and employee.

Good Morning,

I would like to start by saying I have been a loyal customer for years spending thousands of dollars at your locations. I have worked retail myself for the last 20 years as a District Manager. I am fairly understanding when things go wrong and have lived through struggles of the last few years. My husband and I recently purchased a washer and dryer at your Butler, NJ location. We bought them because we were told they were in stock. We are renovating a house we just purchased and currently living with family during our renovation project. Our delivery was scheduled for April 5th. I sat in our vacant house which is under construction for 5 hours waiting for the delivery to come. I finally received a call from the driver they were on their way, at which point I had to leave. The driver told me they only had my washer. I told him I would reschedule the delivery. I called my lowes the following day. They said the dryer had just come in the night before and that both the dryer and washer were now on the truck. We rescheduled the delivery for April 9th. I got a delivery window of 8am-12pm. Sure enough 12:30 rolls around and still no delivery (please keep in mind we are sitting in a house that is gutted to the studs, no heat, no water, no electric). I contacted my lowes and they said the window was now 8am-8pm. Wanting to get this over with we stayed and waited 7:30 rolls around still no delivery. I call back and I am now told it has been rescheduled for April 10th. We waited all day and was told all day it was coming. We forwent attending a Yankee game we had purchased tickets to months ago to wait. The next day we again drive to our house, 45 minutes from where we are currently residing, to wait for the delivery. The truck finally arrived, however they only have our washer! I tried calling the store all day on Sunday with no luck of even getting in touch with anyone. Several times I was put on hold and hung up on.

I called the store on April 11th and spoke with a manager. Was promised a call back and have yet to hear anything. No one can even tell me where my dryer is. We spent $2,000 on these appliances and only have one. We have gone out of our way several times to receive the delivery, wasted money on Yankee tickets to only be jerked around.

I called the store again today and was promised a call back from the delivery manager and have yet to hear anything.

The lack of care and customer service is absolutely appalling.

Where is my dryer, when will it be coming and how will we be compensated for the enormous hassle and inconvenience?

I have purchased in excess of 30K in items since February 2022. I have spent more than 10+ hours on the phone with the Customer Care line trying to get the items I have paid for delivered. Twice, without warning - vanities were dumped into a public parking lot in the rain. Today I waited home all day for appliance delivery - special order and was assured the delivery address had been correctly updated only to get a call that Lowes will not deliver today.

No one answers or responds to calls in the Naples Florida, Naples Blvd. store. Rick, one of the managers cancelled one of my orders - without consulting me - after its delivery was delayed.

I want my appliances delivered without being disrespected or being falsely reassurred they are on their way. Lowes has gone from one of the best to one of the worst companies to deal with. No one cares. They say they do and the online staff tries to assist but they are powerless. Terrible. Please deliver my appliances!

We went to Lowe's in Pulaski Va. and bought a OTR microwave we were told was in stock. The next morning we received a text saying scheduled for installation today at 12:00 and we responded confirming our appointment and at 10:31 we received a call saying they went to pick up the microwave and it was not there we told them we were told it was there so we called Lowes where we bought it and spoke to manager and we was told he would straighten that out so after that we were called back by the manager and he said no one come to pick it up. We then called the man back that called us and said he went there and was told there was no microwave to be picked up and we told him that we just spoke to manager and he said he was looking right at the microwave that had our name on it and he said he would find out what was going on. well then we received a call from a 1 (877) # saying that they would be out in the Morning (Today Is Wednesday) Friday. LOL I asked which is it In the morning (Which would be Thursday) or Friday and they said Friday after they ruined our day by saying in a text that it would this morning. really upset about how Lowe's could not get things straight and just ruined our day on a Wednesday and I had to take off work to be here when they came. Next time we will be going somewhere else because it's no sense in one telling you one thing and the other telling you a flat out Lie that they went over to the store to pick it up and it was not there. Why Lie

I generally keep my location my location settings on private, and as far as I'm concerned that matter is not of any relevance to shopping at Lowe's, or at least it shouldn't be. Enter AI, which apparently stands for "artificial idiot." No matter how many times I tell your website that I want to connect to a specific store, it sends me back to the store in Charlotte, which I have no interest in. I even went so far as entering the exact street address including city, state, and zipcode, and was still unable to connect to my choice location.

I will probably go back to lowe's sometime, but I am forever done with your website. Turned out to be nothing but a colossal waste of my time.

I had a vinal privacy fence installed around my back yard and I immediately had problems I reported the problems to lowe's installation and the guy came back out and claimed he fixed the problem but I have been having problems every since now part of the fence has fallen down they did not made the fence boards long enough to keep the fence standing up in places and the spaces between the fence where they stick a piece of plastic to fill in the fence were it does not come together never stays in place I have never seen such [censored]ie and bad workmanship as I have experienced from Lowe's installing my 8000 dollar fence pretty soon I will have to have the whole fence taken down because it won't stay up when a hard wind blows

I purchased my fence in Sept. of 2021, I was told there would be a 12 to 14 week wait because of Covid, and no refunds, I agreed I needed a fence at that time I trusted Lowes. Janu. 2022 then came and delivered cement and said they would install the next day. They never came. On January 27 they delivered the fence a recording told me they would be installing the next day, no installation. I texted questioning installation and received no response. Texted again regarding having all that stuff in my yard which is already small. February 14 got a text saying they would come get the stuff out of my yard and hold it till it got warmer for a better install date. Told install would happen on Feb. 17, team came out with hand tools and said the ground was too hard. February 22 canceled because of rain Came out February 23 team question the dimensions of the yard and said the ground was still too hard. Received a text team would be out March 2, called said it was too windy, came out March 3, said the ground was still frozen be back in a week or 2. I called back in week 2 said it was going to be too windy the next two days and the following two weeks the team will be on vacation. So, they can't install until April 11. I don't feel I should have to wait that long. This stuff has been in my yard since January, the box is falling apart, and they have even replaced the cement. I have talked with numerous people who are kind but seem to be at the mercy of unknown forces that do not want to install my 5,000.00 fence.

I paid off my credit card years ago and Lowe's has a bill on my credit report and sent it to collections. Bill paid off in 2018. I have been trying to contact Lowe's about this for the past few days and have yet to have this resolved.

Please remove from my credit report, and remove from creditor/collector

Been going to Lowe's for the last 5 months! I have spent thousands of dollars I brought back one order for refund and they treated me like dirt! One manager look like a Nazi who threaten me along with the girl at the cash register I've known her for the last few months but this morning she treated me like I was a piece of crap I believe she was racist like her Nazi manager who is bald headed big bearded clenching Fists and threatening just because I asked the girl at the register why are you so rude today? I spent a lot of money in the Palm Desert Lowe's all I want to do is refund some things I have a bad back I'm 67 years old and I told her can I just refunded here she told me to go f myself so it's it's terrible I'm never going to use Lowe's again ever I have a card I spent lots of money never again I don't care what other state I'm in I'll never ever support them

Whirlpool WDTA50SAHZ

Purchased washer and 3 year Protection Plan on September 1, 2020

Unit began to leak from door. Call on January 12, 2022 to get service.

Service man came out within a few days and had to order parts. Came out on 1/21/22 replaced parts and left. I ran dishwasher and it leaked as before. Called back and service man came back and ordered more parts. On 2/4/22 repairman replace more parts and left. I ran washer and it leaked as before. I called and service man called order parts and came out on 2/23/22 to replace more parts. Leaked as before. I called, repairman came out, ordered more parts and came out on 3/4/22 to install parts. Repairman said that "If that doesn't work they are going to have to replace it". Still leaks as before. I called Lowes and they filed a claim to have the unit "replaced" or money refunded on 3/5/22. I was told I would receive an email within 10 business days. I waited and called back after not receiving an email when promised. I was told to wait another 2 business days. I did and called back and was told they have no idea when I might hear back. It has now been 14 business days. I have been without a working dishwasher for over 10 weeks.

Second online order I have an issues with concerning appliance.

This one I ordered a stove, it completely damaged on top, fist of all the delivery driver could careless...It was supposed to be delivered one day and they kept putting it off until the net day! An entirely different nightmare!

Called the store, the phone just rings & rings or is disconnected, when they do answer you're put on hold for 30 minutes, when someone finally answers, they have this is, oh well attitude & someone will call you in 24-48 hours! Completely unacceptable.

They have the worst customer service! I found a local mom & pop place, a little higher prices but well worth it concerning days wasted on LOWES!

How about you check the item before you deliver it!