Lowe's

Don't do it! Don't take their word for it if you are going to drive far to get it.

I drove to Wallingford (44 miles, there and back) because their sales associate said they had pellets in stock. Was just trying to help my veteran neighbor, whose furnace died over the winter, and is totally reliant on pellets right now. Their electronic assistant (person, not computer) said they were NOT at Newington but instead were in Wallingford. Once we drove there, they said they JUST updated the website to say they had none and said they were in Newington. Apparently, the current price of gas is not a consideration, for in stock updates, even for customers who did their homework first.

Moral of the story: If you search online and the store's associate says the merchandise is there, CALL FIRST and have someone go put their hands on it.

I bought a gallon of HGTV paint and primer and almost finished my room. I had a few touch up spots so I bought a quart of the exact same paint and painted a few spots to touch up. When the paint dried, all the new spots were a shade darker and had a different sheen. I went back to Lowes to see what could be done and was told that unless I had returned with the empty can’s lid, I could not expect it to match! This seems ridiculous to me- the paint should not be that inconsistent. Now I have to paint my entire room over again- will never use Lowes again

We ordered $10,000 worth of kitchen appliances back on the Fourth of July, 2021. When we purchased the items, the main selling point is that the warehouse could hold them while we completed construction. The items arrived in October, 2021. At that point, we asked if they could be held and the warehouse agreed. A delivery date was set for February 25. On February 17, my husband received a call that they had misplaced the cooktop and the dishwasher. The warehouse told him they would order a new one and offered to make a partial delivery or we could the rest of the items and then schedule one, single delivery. My husband opted to wait and have all the items arrive at the same time. About two weeks later, we received a call that the items were in and they would all be delivered on March 17. On the morning of March 17, we received a call that there was no dishwasher. This seemed strange because this was one of the items that had been “lost” and re-ordered. Now we were being told that the dishwasher was marked as discontinued. My husband told the person he spoke to to deliver the rest of the items and then spent the rest of the morning on the phone with different Lowe’s representatives trying to resolve the dishwasher issue. Finally, my husband called the sales person at the Hialeah store. He could not understand why the dishwasher was not being delivered or why we had been told it was discontinued. His computer system showed there were 22 of these dishwashers in stock and he immediately scheduled a new delivery for Sunday, March 20. When my husband arrived at the house, he found only the refrigerator was delivered. The delivery person said the other items were missing. We once again called the sales person who began to make inquiries upon what had happened to the items that were missing. On March 18, we received a call in the late afternoon from the warehouse telling us that our cooktop and our double oven were special order items and had been delivered to the outlet by accident. We asked for a resolution and got nothing because the items are classified as special order. We were told they were accidentally sent to the outlet and there was absolutely nothing they could do to expedite their delivery. Every person we spoke to said we would just get a refund and we could re-order new items. That doesn’t help us, we have already custom built cabinets with the specifications of the items we purchased. This will also delay our final inspections needed for out home. We called the sales person and he shows that the missing items do not come back into the system until June, another two months. Upon speaking to two customer service representatives and a supervisor, it was finally said to us that our appliances were shipped to the outlet on the day that they told my husband that they had misplaced some items. The same day they told my husband they would hold onto them and do a delivery in a couple of weeks, they shipped the items to an outlet centre. My biggest problem is that not a single Lowe’s employee, other than the sales person, has made any attempt to remedy the situation. Every single employee basically told us that they would give us a refund and there was nothing they could do. Finally after my suggestion, the supervisor said he would try to call LG on Monday morning to see what he could do. I still do not understand why I had to suggest a solution and a supervisor could not come up with that himself. Finally, I don’t understand how a company can charge me $10,000 and then nonchalantly tell me they can’t fulfill my order. I also have no comprehension how you stay in business when all of your employees simply offer refunds without trying to do anything to fix the situation. When I told the “service” rep that I would just return the items I did receive (I want a full se not a variety of mismatched pieces); her only answer was “I understand and I can pick up the items that have been delivered.” That doesn’t seem like the best customer service. It also is not a savvy business practice. I’m looking forward to hearing from someone who can have some sort of resolution to my problem. Clearly, I would rather get my items since the cabinets were built around them. But please keep in mind that it will be a very long time before I purchase anything else at Lowe’s.

I do ton's of building projects and for over 2 years Lowes just keeping increasing and increasing everything! Projects that would cost 500 and now costing 1500 to 2000... totally unacceptable! NOW ... I just bought Hillman Deck Screws which I have been using for years! They are certainly good screws BUT I have been paying $24.00 for a large box and in the last few months they went up to $34.00 for the same box! I know things have increased for EVERY THING WE BUY... BUT 10.00 MORE A BOX WHEN THEY WERE 24.00 THAT IS ALMOST DOUBLE THE COST! AT SOME POINT, SOME COMPANY'S NEED TO STOP JUMPING ON THE OPPORTUNITY TO JUST FATTEN THEIR POCKETS! AND AS FAR AS I AM CONCERNED... I THINK LOWES HAS BEEN ONE THAT IS JUMPING ON THE OPPORTUNITY TO JUST MAKE IS WORSE THAN IT REALLY NEEDS TO BE! LAST SUMMER I WAS TOLD BY LOWES EMPLOYEE THAT YOU HAVE THE WOOD PRICES WAY HIGHER THAN NEEDED BECAUSE YOU WERE TRYING TO GET PEOPLE TO STOP DOING SO MANY PROJECTS! WHAT A UTTER DUMB THING TO STAY TO A CUSTOMER! AND DON'T BOTHER ASKING WHO SAID IT... I DON'T KNOW BECAUSE YOUR PEOPLE COME AND GO AND NO ONE IS EVER THERE FOR LONG!

Install Partners is a total scam. They subcontract out all there help and it is bottom of the barrel scum. The people they send to your house are rude, unprofessional and very shady. Apparently the people they contract is anyone with a pickup truck. Customer service isn't much better.

After the last install I WILL NEVER SPEND A DIME with Lowes again

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My mom purchased a BEAUTIFUL 5' tall plant yesterday afternoon (March 16, 2022) at Lowes in Corona, CA. It was too tall for her home, so she returned it the very next morning. She was told it was going to be "thrown away". "They don't keep plant returns in case it catches bugs or diseases from other plants in the home." We were shocked! This beautiful 5' tall plant was in her home less than 24 hours! It was just too large. I know it took years for it to grow. My mom felt so guilty! Seriously, this policy needs to change. What a complete shame! We will not be purchasing our plants from Lowes any longer, due to this policy.

Ordered new washer the day before. Lowe's website said they could deliver the next day. Sounds great. Completed order, paid for it, and received confirmation for next day delivery with a delivery window. Wife took day off to receive delivery of the washer. I get home late afternoon and washer has not been delivered - it's about 2 hours before the end of the delivery window Lowe's had given us. OK, not really a big deal, still have couple of hours. I login and check delivery status just to verify I didn't misread something. I confirmed delivery date and window was correct. Wait another hour and check delivery status online again and now status shows "delayed." What the heck? End of delivery window comes and goes. Check status, still "delayed." No email or phone call. I go to their website and talk to their dumb chatbot that clearly did not resolve my issue. It referred me to their customer service line which was already closed. Gee thanks. Wife calls the local Lowe's, the Renton Landing Store because when I ordered the washer, it showed it was in stock at this location, and after speaking with couple of people and being on hold for a bit, is told the washer's pedestal was not in stock and would have to be ordered from another store. She did not receive a delivery date.

I was prepared to wait for delivery of the washer but it is Lowe's that offered next day delivery and made no mention of any out-of-stock items. Based on this, wife took a day off work and then did not receive a courtesy email or phone call as soon as they noticed an issue with the order. This is very poor customer service. What, if any, remedy are they going to offer us for this inconvenience? I will go to my local Home Depot, which is closer to us, the next time.

I had raccoons and flying squirrels in my roof and they put holes and nest in the roof. I hired a pest company to come out and they got rid of everything and put screen nets over the entry ways. It cost me $1,4500. I hired lowes to come and put a new roof on. After they left I have raccoons and flying squirrels back in my roof since the installation company you subcontracted out to did not put the screens back over the areas that the pest company did where they were gaining entry again. I have called the Lowes in Kingston MA on Thursday 3/10/22 and told them what is going on and was told it was sent as a high priority to call me and no one has. I have pest control coming back out this Friday 3/18/22 and I should not have to pay for this. I want answer immediately.

Lowes was supposed to deliver my item today ! But when they never showed up they said it will be in 2 weeks ! [censored] Lowes waiting around for hours for nothing

In my 30 years of being a truck driver I have never experienced such rude and hostile behavior at any Love's truck stop till this morning. I was at Loves 412 truck stop (Dunn, North Carolina) and the cashier FLO was rude and even when I needed some half and half for my coffee she took out this bag from the machine and rudely told me use what was left in the bag and the price she charged me for it was ridiculous. I have never been charged $4. 38 for a coffee being out on this road.

Not delivered on time a week and a half PAST time when scheduled, when it finally got delivered the machine would not start. Delivery driver was very rude, not helpful at all! I placed the order with an Athens Lowes but it came from a Lowes from Cornella GA, which the address states, Lowe's of Cornelia, GA but the address is 1851 Epps Briege Road, Athens, GA 30606 which is actually an Athens address. This is the first red flag, Order number [protected]. I will NEVER order another thing from Lowes!

I purchased Frigidaire Frigidaire Gallery 21.8-cu ft 4-Door Counter-Depth French Door Refrigerator with Ice Maker for over $3,000 and within the first year had numerous service calls and repairs. Now that the Frigidaire warranty has expired, the refrigerator continues to have issues with the ice maker. Luckily, I purchased the five-year extended warranty, but unfortunately, it has proven to be a nightmare. The serviceman who repaired the refrigerator many times told me it could not be fixed. He filled out a report while at my house and sent it to the Extended Warranty office. When I didn't hear back from them for more than two weeks, I called and was told that the serviceman never sent in a report. I was assured by this lady that she would rush my paperwork through, but again the office would have two weeks to respond. I waited again and called back after two more weeks. Today I spoke to a different person that told me that the forms were sent to the wrong department. Once again I was told they have two more weeks to respond to my problem. Lowes is selling an extended warranty for hundreds of dollars that is a total scam.

I paid for backsplash/countertop installation at Lowe's in August 2021. I am a victim of the infamous ice storm in DFW 2021. I chose Lowe's because I felt they were reputable and would provide the ultimate customer service. Unfortunately, not the case. The installers for the countertops did not contact me for weeks to schedule service (this was after I had paid in full). They finally come out to do the measurements and obviously measured inaccurately, because my countertop installation was SHORT. They were going to just leave it as is if I didn't say anything, so I had to coordinate with the installer many times to get someone to come out. Now, during a pandemic, I have people constantly in and out of my home with a child that has an immunosuppressed disease. Now, my kitchen was in-tact before, but my countertops had cracked because my cabinets were ruined due to flooding from the storm, but I had granite countertops that had been fantastic. With that being said, when they finally came to install the countertops (I had paid an upgrade fee for the edges), they didn't round all of the edges. Not to mention, they chipped the countertop during the install near the sink. I can't even begin to explain the extent of the emotional distress and frustration. I stayed on the phone with customer service (installation) so much that I should have just been an employee. I took numerous lunch breaks, after hours, days off to try and get what I paid for (and there's still a chip in the countertops). Next, the backsplash. They told me the install would take 2 days. Oh my! A female came in and didn't know what she was doing. She tore up my walls. There were massive holes. She cut the steel on the walls and stayed in my home for 5 days. I called Lowe's in awe and they sent someone else out that came in the morning and said that the job was too intricate so they would need to come back the next day because his son had a birthday party. I called Lowe's and they sent a guy out the next weekend. He started that Friday and finished the Sunday. He was very nice and professional, but there is still broken tiles throughout the install. I purchased more than enough tile to make the job easy and perfect. So, now, let's not mention Lowe's promised me that they would reach out to contractors for quotes to repair the extensive damage to my walls, which they didn't. When I did have someone come in to repair after searching high and low, they still haven't settled for my costs for the job!

I tried to buy this generator from Lowe's starting back in September, 2021, when they said it was "in stock." It was not in stock. Lowe's promised to deliver it at the end of March, 2022. then they started charging my credit card every month, then sending me an email stating that the charge had been refused...or something. Finally, at the end of January this year, a Lowe's representative told me on the phone that the generator was in the store, and did I want it delivered early, like the next day? So I said "yes." The next day I got a call from the delivery (an independent contractor, NOT a Lowe's employee) who asked if we knew that the generator he was supposed to deliver was damaged and sent me a picture showing a big dent in the thing, as if it had been dropped of struck by something large. So I cancelled the delivery, called Lowe's and cancelled the entire transaction and bought a generator from a reputable company, Nationwide Generators, by name. Today I discovered that Lowe's never removed the charge from my card for the cancelled sale of the [censored]ty, damaged generator they tried to palm off on me. Wonderful people over there.

I have purchased 3 new appliances from Lowes for my new house and its going on 1 month I'm getting the run around when I can received my products and I also paid to be hook up and they have sent over numerous techs that don't know what they are doing and cant hook up my appliances all I want now is all the appliances to be picked up and credit my account and close my account down. I have never experience this much bad services. I cant be taking off my job to meet the techs there and then they cant do the services. I'm getting the run around between Lowes where I have purchased and the cooperate office where I have called at [protected].

We purchased GE washer 4/3/2017 with 5-year extended protection plan warranty. 2/19/2022 I was doing a regular load of laundry, the machine fell apart, throwing parts damaging the walls, floor and put dents in the dryer next to it. I notified the protection plan people, service man came out 2/23/22, stated the washer was non fixable and he would notify the warranty people. 2/28/22 I called the protection plan program stated they haven't heard anything from the service man, and it would be 7-14 days when we should receive more information. 3/7/22 I called protection plan program stated the claim still hasn't been completed and it would be 14 days when we should receive more information. The protection plan is a gimmick and provide very poor customer service. I don't advise purchasing a protection plan.

had a new roof installed about 4 years ago. it leaked around the skylight about 6 months ago. Recieved the runaround to get it fixed. Lowes roofing told me to call the vendor. the vendor claimed they had not installed the skylights, which were bought from lowes and installed with the roof. the vendor then sent me back to lowes who after showing them all my documents finally had the vendor come and caulk the roof shingles. I had damage from the leak inside which was clearly covered in my contract. after months of delay and denial my case was refused by lowes adjuster, Steven Darling, because he claimed, the leak was due to wear and tear on my skylight despite no evidence and the vendors own repairman fixed the leak without touching the skylight. Lowes should be ashamed of themselves, pretending to review the claim and just hoping I would go away, which I will not. assume I'm heading to arbitration. have already supplied all documentation to lowes multiple times!

This is the most basic of customer service. The entire staff of store employees obviously needs to be retrained and manager be held accountable. For a customer to consistently call every department at Lowe's for 45 minutes and have no one pick up the phone in 75 rings and then only two hang up on the customer is absolutely absurd.

I very strongly advise that you do not shop Lowe's for appliances and that you don't buy their extended warranty service agreement.

We purchased our Samsung appliances in June of 2018 and also purchased the 5 year 'protection plan'.

We began having problems with our oven getting a C20 error code and turning off. This would happen sporadically - you never knew if the oven would work or not.

I first contacted Lowe's about this issue in November of 2020. A service person came out and replaced the sensor. It still was occurring and the service person came back to replace the motherboard in December of 2020.

The issue occurred again in March of 2021. The service company came out In March and replaced the sensors again and the problem occurred again. In April they came out and replaced the motherboard again. When I spoke with customer service a manager stated that if it happened again I would be eligible for a refund under the lemon law.

The same thing happened in November 2021. At that time I was told I still didn't qualify but would qualify if it happened again. I demanded an email stating that, which I received.

It happened again in February 2022. I called and the customer service rep put in for both the repair and the buyout. The service person came and confirmed that the parts needed replaced again.

I contacted Lowes again and was told that I would get an email about the buyout by March 2. I didn't get an email and contacted Lowes again. They said I didn't qualify because the service person ordered parts. I stated I do not want the oven fixed again and that I want a refund. I quoted the email that I received and was told that customer service can't promise that and it has to go to claims.

Now I have another buyout request in and must wait another 4 to 7 business days for a response.

I am beyond frustrated and disgusted with this situation. I am again without a reliable oven and am getting no satisfaction with resolution. I have had three separate service companies at my house and they all replace the same parts. This is a stove we paid $1500 for. And all I get from Lowe's is a runaround.

Again I would recommend to never buy and appliance from Lowe's. They don't stand behind their products and have no interest in customer satisfaction.